Shea Homes Reviews

The quality of our home is excellent. Our customer service rep, John is very responsive to our questions and resolves any issues quickly. He also follows up to be sure the issue has been resolved.

I like my home but living in a construction area is challenging.

When we were considering building a home in Wickenburg, AZ while we were still living in Washington, DC, I initially thought it was impossible. But working with the builder and dealing directly and frequently with the construction manager was a wonderful experience. We were sent photos of the progress and were informed well in advance when it was time to come to Arizona to do a walk through or pick the specific slabs of stone for our countertops. Everyone knew we were doing this from the east coast and worked well with us through the process. The home is spectacular and exactly what we dreamed of. ... More

Shea's support staff was excellent. In particular Owen provided outstanding sales support and the after sales support provided by Tracy and Bill was excellent as well.

My Field Mgr was amazing. Kept me posted weekly on progress. Post move in customer service is also top notch.

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing list of the upgrades. e.g. arrived at AZ Tile to pick out our kitchen counter tops all to realize from AZ Tile there was an approved Shea list. Who knew!? Everyone seemed to have an assistant - so you'd get an email out of the blue stating 'sign this'. Why? Who are you? Full quarterly HOA fees were never fully explained - I will say in writing because I have zero record of it. Again - LOVE the end result. Just be ready to be very attentive along the way . . . and ask over and over again "what should I expect next?" "What should I do next?". ... More

This is our second Shea home. We love our new house and everything about it, except for the solar system which has been a nightmare since day one. We have been in our home for 10 weeks and are still battling with the solar company to get our system running properly. I have even reached out to Shea for their hope. Truly frustrating.

I think overall builder is good

The experience can be overwhelming, Shea homes definitely did everything they could to assist in lessining the burden.

Love floorplan but this builder needs to hire better quality inspectors. Way too many things wrong. Plus the response time for corrections is very slow.

Nicely laid out home plan. We were kept informed of progress along the way. Consistently good workmanship and materials, with minor issues found during and after our close process. All issues were taken care of in a timely manner.

This was our first home purchase that was a new build and everything about our new home is just fantastic. Great quality by SHEA.

Outstanding customer service from the frontline officers to the builder managers and last but not least customer service support. Always on top of every concern that we had, explaining the process and options that may meet our needs. Very friendly and attentive in all aspects of our home purchasing process. Will definitely recommend Acclaim at Alamar staff for outstanding experience to friends and families...

Everyone from sales to construction were great to work with! Great experience all the way around. Our superintendent Zach was awesome.

House looks great. And they are responsive

Very good communication and pleasant throughout

Excellent experience before, during and after purchase. Very satisfied!

Delayed move in date, over 6k in added costs. Kitchen Island being replaced because installed a broken piece, still waiting after 2 months, tile in shower and around our tub has to be replaced, used 2 different colors. All of the granite had caulk all over it that need to be cleaned, was told to use a razor blade. No touch up paint given. Many more things to list.

It is our 2nd home built by Shea, and we would go with them again. They do a very good job.

It was great to work with Shea and for a first time buyer, was getting majority of the support. Kyle was great and able to address all my questions n concerns. Happy to recommend Shea to my friends n I have already did that.

Stove vent not working properly, was told to go through manufacturer, total BS Grass full of weeds and landscape full of weeds Not satified

The first person we interacted with at Shea was Steve Fryer and with his personality, product knowledge and interest in our needs convinced us to buy on the first visit to Trilogy. Since that first visit every Shea employee we have worked with has gone above and beyond every norm of support. Emily, Brendan, Alicia have all reinforced our positive opinion of Shea.

I love the hardwood floors, ceramic tile in wet areas, high ceilings, awesome view from backyard and magnificent granite oversized kitchen countertop. And lastly but most importantly how the Shea team is so professional and Reachable ⭐️⭐️⭐️

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

Mike & Kyle took very good care of my wife & I during the entire process.