Shea Homes Reviews

First time buying a new construction home. Home was delivered on time but there were several open issues that were rushed in order to deliver on time. From stucco repair issues, incorrect water softener, incomplete tile finishes, and even refrigerator issues. This house was close to $1M, I expected the service and quality to be better.

The home buyers are buying a lifestyle- not a quality built home. When we bring issues to the warranty manager the appropriate tradesperson is dispatched to check it quickly. Most issues are assessed and fixed PDQ. The heating and electrical concerns are still a concern. Having your own inspector or engineer evaluate your living space is appropriate. If the homes would built better ( level, plumb and Better than tolerance ) so much aggravation would be a non issue. Owning here has been discouraging. I do like the clubs and facilities.

Things really happened slowly, without much help.

Major communication issues from beginning to end, hard to get timely resolution on issues, missing appliances is an ongoing issue. It will be a beautiful house...once all the issues are finally resolved. Plan on managing fixes after you move in like a second job - they always expect you to be home and available and the list of issues to address post move is VERY long.

We love our house but getting anything fixed after the fact is impossible.

Barely have response. My warranty ticket has been opened for months and it is still open. No update nor schedule. When I email Shea home warranty, it just replied the ticket is still opened. I can not rate any star for it. The reason for the 1 star is because the system do not allow me to select 0 star.

Many large problems with construction of workmanship both large and small issues. Priority to resolve is treated as secondary once closed. Concerned these issues will ever get resolved

I'm in the process of slowly moving into my new Trilogy home. There were lots of issues about delays in obtaining materials. The completion seemed rushed. That's pretty obvious from the small, niggling issues that require repair/fix contractors to come back on a weekly basis. Who knows when it will end? I'm not willing to say I would recommend Shea to anyone I liked.

Rob promised me to replace the dented range hood on 11/21. It is still not done as of today. There are also other smaller issues never addressed since closing.

Seems like the construction was rushed to facilitate closing . Surprising lack of attention to detail with the finishing work ,door hanging etc . Preliminary punch list is significant after just one months occupancy . Construction crews working in the area make transit challenging and in some instances dangerous . We were told not to visit the area as it was a dangerous construction site ... yet closings were required and now residents are living in the same construction site . This demonstrates an apparent lack of concern about the level of enjoyment and safety of the residents post closing . I've said it before and I'll ask again - send a rep and we can chat further . ... More

House was not ready when we moved in. Quality was not good as our previous Shea home. This situation is understandable because of the economic conditions during building. But we bought a life style rather than just a house. We love it

Shea did a great job of overpromising and under delivering. I’ve asked for 10 to 15 items to be fixed. A couple have been and haven’t heard from anybody in three weeks. Pretty pathetic.

Buying time and experience was good and no complain. But after movement there are no help / services on timely provided. Infact, we have an Emergency / life threatening situation but still trying to get it resolve. From Home service, no one is taking the raised complaint seriously and no/slow response.

There are many minor problems with the quality of the house, and the after-sales maintenance service is very slow,

Workmanship is poor with finish work and some structural

Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.

I encourage buyers to document conversations about color schemes and upgrades especially if the home is flipped from the model. Don’t trust that the electrician at the designer will remember that your home is flipped from the model. Also, get clarification about membership dues and the three HOA fees and assessments up front! Knowing what I know now, would I do it again? Probably not.

They have good defaults like tiles and base carpets. But they really screwed up the cabinets. They installed with lots of scratches and damages. Even after requesting them to repair in the 1-month warranty, they didn't correct it yet. Their warranty service is really sloppy and not responsive.

I bought a model home and so I am not covered by a warranty. The builder’s representative is not going to help or allow anyone to help with problems in the home. The issue that I am faced with is due to faulty construction and passed off as because it was a model it’s okay to not build well!

Unfortunately, Shea has outsourced so much of the building process that problems occur. Dishwashers that are not properly hooked up, crawl spaces with mold, paid for insulation is not added and basic amenities are smaller and smaller. Wander over to an older unit and showers are 6x4. Come to a new model and they are 6x3. This is not you get what you pay for. Not giving name as I am dealing with structural and mold problems in a four month old home.

sales person was helpful and was knowledgeable but after deposit paid she wasnt much help addressing my concerns. There were several delays with the build and communication about completion was minimal. there are still some items that havent been fixed or completed in my house. I felt frustrating during most of the process

Good people , nice sales staff, , I just got an easy problem ( the technician of the AC company forgot to contact a little part that make the AC drain water in the roof and drywalls . But the shea warranty is good .

The sales team were great construction manager kept us informed warranty team slow at times to respond to problems a bit of advice if you want to add on options be sure to have them written down verbal contacts not honored

Steve, the build manager was very open, and generally built a solid quality house....responsive to questions, but obviously has no control over timing/delivery of materials. Several (minor) quality fit/finish items could have been improved. Not sure he controls the sub-contractors, but has a clear eye on a quality build. The warranty team/process is horrible...after 5 months, still waiting for (identified at 30 day review) a hinge screw, door close adjust, front door threshold gap repair. Have re-scheduled most repair items at least once, and have lost count of how many 8-12 mornings we've wasted, waiting for someone that never showed.... Working with the fourth 'warranty analyst', so my observation is that Shea cannot keep people, and needs a review of sub-contractors. ... More

plumbing continued...then smart home should be an option,..not an expensive experiment forced upon your buyers. In addition, SST is giving Shea a black eye. The techs are incompetent, make things worse, must be continually called back for the same issues. Techs from Spectrum have fixed the problems that SST white glove created. Except for the area around the clubhouse the common area landscape is pathetic, most of it poorly planned and selected and even dying. Overall several levels below what we have seen in other Shea projects such as Trilogy in Nipomo.