Shea Homes Reviews

I will hold back on statement for now.

we had a misaligned microwave, misaligned under sink bathroom cabinets (big one and you wouldnt notice until you put stuff in there) paint not cleaned in 2 of the windows, dishwasher they loaned (due to delay from covid) made a leak in our kitchen so we never got to use, crack on the wall, obviously bent fence -- we're 2 months at our home now and these except for the dishwasher and the bathroom cabinet are still the same. we were promised a touch up paint but never got it either. we've contacted them multiple times but nothing. there are things you wont really notice in the customer walkthrough so i suggest if you can really spend double the time given to be sure. some of it we told JAVIER (from the walkthrough, and the one assigned to fix things) even before closing but he said "you're going to delay closing if we fix this" which would be a hassle if you had moving plans already. he said we have the 1,5,11 month program (visiting the home to make sure everything is fine) so we can fix it then. well that 1 month have passed and guess what, only 2 issues got fixed. ... More

dissappointed with the overall quality and lack of customer support...need to elevate any issues to corporate before anything gets resolved. 4 months after movein, still don't have all of the features operational. general quality is also dissappointing....virtually no sound insulation between 1st and 2nd floors, garage floor was cracked, numerous chips on driveway, fit and finish of cabinets is off, etc.

My heater went out and this was not considered urgent. It was only 60 in the house. My mom is 75 and can’t do stairs so she was freezing. But nope not even a call back. Ridiculous.

Felt some information when I purchased house was a little misleading and confusing on changes they made with price of home.

Well insulated and good windows. Still continue to wait for inside paint samples for touch ups. Do we have to wait a year for this?? After a month of working with your architectural firm in trying to put a small fence around our garbage cans, we finally gave up and told them to shred our drawings as we are done with the run-around!

Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I never try to blame others, it's not my thing but for the builders to blame the home buyers was a first. Now with the overall move in. So far we are getting things fixed in our first year but again, there seems to be a theme with Shea when it comes to clean, honest communication. ... More

Very satisfied with home. Had one issue with paver driveway. Several of the pavers were stained and could not be cleaned. Sent emails to Customer Service requesting something be done to correct the issue. Finally the Customer Rep came and looked at the pavers and agreed to replace several of them. If has been three weeks and no action. It appears the only service from Customer Service is "lip service".

We ultimately love our house. We built a plan that had some updates- however, those updates were specifically reviewed with us.

Our second Shea home purchase has proved to be a disappointment. The sales and design teams are wonderful. After that, it goes drastically down hill, at least in this build site. Maybe it’s different elsewhere. 85% of our house is wonderful and exactly what we hoped it would be. The other 15% is frustrating and disappointing and problems that should have been addressed before we moved in. And now they have to be fixed after the fact. Sloppy painting, an obviously incorrectly installed linen cabinet, incomplete and rushed installation of kitchen cabinets and associated equipment, incomplete exterior painting, broken doors, stained countertops, wrong door lock which correcting left a gap in the paint, disconnected internet ports. In short, every aspect of the home had or has something wrong with it. And at this point, we don’t trust the workers to fix it properly or Shea to follow up on that work. ... More

Unfortunately, my wife and I are not happy with the home warranty team. Lack of construction experience, lack of understanding the homeowner complaint and understand the mess of customer service. Please see our list of serious problems since day one we moved in. Ready to meet any principal to explain.

Disappointed with overall quality for a $1.0M+ home. A lot of issues.

We have been in the house for just over two months. It’s starting to become apparent that this house was built by either amateurs or people that don’t pay attention to details. The paint on the interior is already fading and will need to be redone within a year. I have had to adjust most all of the cabinets so the doors shut correctly. The microwave quit working and it was because it was wired poorly. And today I am dealing with no heat because the heat pump fuses keep blowing. Trying to get help from Shea homes yields no results, so I came home from work and made the calls myself. There are more things wrong, and I am contemplating just having it fixed on my own, so I know it will be done right. If I could I would sell the home and move, because this house is going to have more issues in the future. ... More

Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.

So, I wish my house was the exception, but unfortunately it is the rule. My whole block has poor quality finishes and missing items. For example, trade crew installed a tankless water system without a pump. Didn’t figure this out until we complained about not having hot water after the water was running for just under 5 minutes. We and others have extensive lists of things that need to be fixed. I understand that all new construction has some issues, but our lists seem to be much more extensive than is reasonable. Even a neighbor, who is a third time Shea customer, is equally disappointed in the quality of the finish work in the new homes that Shea is currently building. ... More

Your customer service department leaves ALOT to be desired. Our $16,000 patio sliding door has marks all over the frame. The shower curtain rod was broken from the start, No vent hood shroud, hole in the patio roof. Electrical problems. Warped baseboards. Stains on carpet that were there before wr moved in and on and on (there's ALOT more and NOTHING has been addressed in over a month. We are no dealing with one of the CEO's at Shea, because your customer service department fixes NOTHING.

Buyer beware. These homes are being thrown up and the quality they advertise is not what you receive. A lot of promises no follow through. Very dissatisfied with the whole experience. It is however a beautiful area. We are not the only buyers with issues almost everyone we speak with has had issues.

Bad quality on cabinets, windows, tile finishing, because of rush to sign the contract.

ANYTHING to do with workmanship, or requiring individual competence in a trade was terrible. Entire electrical system had to be virtually re-done, inside and out. While being told during the process, everything was going great, I would come here and the home was a disaster, led to 4 -6 week delay. Many issues still not resolved. Our 30 day inspection fixes MIGHT be partially done by the 90 day point. Electriacl, tile/grout, paint are a constant source frustration/battle with Shea. Dishwasher didn't work for 60 days and Shea forced me to get our own repair person who threatened to walk out unless Shea agreed to pay on the spot because it was a Shea install problem. "Happens ALL the time" was the quote. Carpets dirty and stained on move in because NEVER had plastic down while work still being done AFTER carpet installed, while being told the whole time the carpet was protected. MANY issues still to be resolved. ... More

We had never purchased new construction and wish we knew then what we know now. Be sure to ask very specific questions about all appliances and connections for all appliances.

many problems. we had 5 holes under kitchen counters took 3 mo to get it resolved we paid for shower and enclosur in guest bath put in twoo diff metals and couldnt open enclosure due to toilet put in 5 inches from wall. we paid to fix it all. we still have big rolls of cable 15 ft behind out propery told they. have been there for over a year and k fisher wont even make a csll to utility co to have them moved. many. many. problems. i would never buy another shea home

Norhtview at Stone Butte, quality is not provided! We did two walk throughs before closing and very little was fixed each time. We now have a fixer upper in our new home. I have drywall mud on many locations in my New Home? I will see how the work is done moving forward with the warranty department.

Electrical errors still not fixed. Poor quality of kitchen cabinets. Not telling me the requirements to obtaining permission to have fence and yard installed