Shea Homes Reviews

We have had a brake down with first review issues being completed.I have to mention outside paint job was not close to your standards.

Quality home; Representative ensures any concerns are answered on a timely basis as well as any fixes are done immediately after each inspection.

Overall we are satisfied with the new home despite some minor issues, which were addressed during one month follow up. They are quite responsive to issues and repair requests.

Pretty nice home and customer service overall is so far okay. Beware of what is standard and included in the price vs. what is considered an upgrade extra. They can add up to a premium price very quickly. Attention to detail in the fit and finish during construction could use a bit of improvement with closer quality control.

House was delivered on time as stated several months prior. We were sent pictures and updates of the progress. Had virtual meetings with design teams and two on-site walkthroughs, as we lived hundreds of miles away at the time. There were a couple of issues when we moved in, but Shea took care of them right away. We love our new home and the location.

I will hold back on statement for now.

Shea makes the extra effort, whether it’s extra care in leveling walls, changing to a better AC Vendor midstream or providing upgraded door locks, thermostats and garage doors. They even bought and installed longer fan operation chains when I let them know during the walk-through that they were too short.

It is very difficult to find a quality built home of 2000 square feet or more in California for under $750,000 but here at Rice Ranch, in a wonderful community, at home with nature we have found just that.

The homes are built with a group of helpful people.

The service that was provided when choosing our home was great

These are nice people to work with from the sales staff to the warranty department.

Solid build quality and workmanship. Quick response to issues. Super friendly reps and construction supervisors. Keep buyer informed regularly during construction phase.

The sales staff were great. Transition team were terrific. Site is well designed and home is great.

I was really impressed and grateful throughout the whole experience

Sale staff exceptional in all phases.. making the process less stressful..

Overall quality for a track home was excellent!

Overall excellent experience. Our site manager (Billy) was outstanding in communication and keeping us informed on progress. Very pleased with workmanship. Our only complaints related to the planning process with regard to finishes. We would have preferred more customization capability, rather than being limited to “packages” of upgrades. And dealing with the various “designers”, who at the end of the day were really little more than administrative staff, was extremely cumbersome and at times frustrating. And indeed, at the end of the day there were a good number of upgrades that we ordered which never made it to the building team’s specifications, causing a lot of extra work on our part doing these separately after closing. But all in all we would still call it a positive experience and Shea generally appears to be a very well organized and honest company providing a high quality product and experience. ... More

The quality. Also, standard items such as 5” baseboards and other builders has that as an upgrade. The Twin Mills Club was the real sell for us as it is a place we will use a lot. From the pools, amphitheater, restaurant, demonstration kitchen, etc. love love love it. And the Freedom Boat Club is the icing on the cake.

There were several miscommunications with the Shea sales. It ultimately was resolved but it was a hassle That I had to fight and argue each time, Something that no one should go through during the purchase of a new own. So stressful. The quality control is not up to the level that I would expect. There were several things that needed to be replaced and fixed upon moving in. It’s like they are just slapping these homes together so fast and the quality is lacking.

The sales, project management and customer care teams do a great job of making sure we're informed and in listening to and responding to our concerns.

I have purchased three houses from Shea in Recker Pointer community. Of the three houses, two have really bad issue with heating and Ac system. Multiple attempts to fix the issue did not get resolved and I was told that heating contractor is not responsible for the vent installation. I have try to reach out to Shea and no response yet. This is not acceptable since we have bought three houses brand new. Please have Shea representative to contact me and resolve the issue.

Originally Shea didn't want us to close in mid-December until a much delayed garage door arrived and was installed. They finally agreed to install an alternative garage door to allow us to proceed with our closing. That was much appreciated. Our garage door finally arrived over a month later and was installed but had two damaged panels. Replacement panels arrived damaged. We are now approaching a three month wait without an acceptable door. We've asked our damaged door to be painted the proper color to allow our home to appear completed from a distance, but Shea has refused.

The homes are built with quality. The sales staff were great. The follow up care is outstanding.

Nice experience working with the Shea team. Very responsive to address any issue I had quickly.

We had a great experience building our first home through Shea communities. Everyone we have worked with has been helpful and pleasant. They have also been great about fixing any issues that have come up since moving in and are responsive if we have any questions. We are very excited to be a part of the new Solstice community and can’t wait to see it finished!