Shea Homes Reviews

Shea sales proudly proclaims their commitment to quality since 1800s. But that's where it stops. Three months after closing, dozens of items still aren't fixed, including some requested to be fixed prior to closing during the final walkthrough. Service appointments are often cancelled at the last minute (or just a no-shows). Those that do show up often don't actually fix what they were there to fix (but still close the tickets). Extremely poor workmanship throughout the house - pretty much every single wall and ceiling have dents, bumps, and mismatched/uneven paint. Just some of the bigger, still outstanding issues include a roof leak, a light that has been drywalled over, dirty windows (palm prints on the outside as well as paint splashes on outside and inside), uneven window frames (to the point that window coverings cannot be installed), leaky water filter, landscaping that collects water against the outside wall instead of draining it away, sporadic whole community water shutoffs as early as 7am on pretty much weekly basis. ... More

Not re-typing the entire review, but suffice it to say that the experience from beginning to end was sub par at best. Several options misrepresented in sales process, poor trade quality (framing, electrical, drywall and paint, etc.), inability to meet timeline and over priced for what was delivered. Submitted very detailed feedback with examples and recommendations for improvement with no response.

We have several safety issues that Shea doesn’t appear to care about We went over these issues with our warranty specialist a month ago We no longer get responses from any representatives We have major gaps in our $17k sliders that rattlesnakes and scorpions can easily access We now have spider infestation due to this unresolved issue Furthermore we have uneven tiles that we have tripped over multiple times These are just two major issues whereas there are many more that Shea has ignored The quality of the home is not near the exaggeration we were given by the sales office Worst customer service possible for such an enormous company ... More

Once the contract was signed there were a variety of changes to the home. Selected home design was changed on 4 different occasions with a lack of communication in changes and product and product availability. Once closed a variety of trade issues have occurred.

I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.

I don't know what I was expecting but the craftmanship and quality of the materials is pretty poor. If I had to do it over again I probably wouldn't go with a new build. I basically paid a premium for the community, not the house.

several aspects of the construction as subpar. It seems that a lot of inexperienced sub-contractors used. For example, most doors/frames in my house were not plumbed and leveled properly so they do not close with an even reveal. There is not attention to detail. The subcontractor who installed the kitchen cabinets did a horrible job as the cabinets are not leveled correctly and the crown molding is not even.

Poor quality work on things like paint, cabinets, doors, flooring. In general workers don't seem to care and things are done poorly. Very poor communication from the construction team, and after closing we have long list of issues that we have no communication about, and have not gotten addressed.

I love the layout of my new home. Some materials are of high quality, however I have had problems with every single trade. I found electrical that was not to code and hazardous when using my own electrician to install ceiling fans. The LVP flooring was very poorly installed with multiple gaps. The painters were horrific and got paint on cabinets, towel bars, flooring, all of the light switches… Many walls did not receive two coats of paint. I hired my own painters to re-paint. Plumbing issues. The list goes on and on. I’ve had way too many issues. Shea has been fairly responsive. I would have preferred someone actually supervised the construction as it was being done. ... More

I would not recommend Shea.

This is our fifth new home and the workmanship is the worst. Multiple cabinets still need to be replaced as they are warped, cracked or split and the crown molding was not installed. Some flooring needs to be replaced, some plaster is poorly done or not done at all and until yesterday, there was blue tape everywhere to indicate poorly painted, or unpainted, areas. We are still missing two appliances, a shower curtain rod, grab bars for the showers, and a toe kick under a cabinet. The designer should be fired as there are no drawers in two bathrooms, one of which is the master bath with two sinks, the shower stalls should be larger, medicine cabinets should have adjustable shelves, and the pantry should be bigger. The designer should consider using large drawers in the kitchen instead of cabinets with pullout bottom shelves with small, hard to reach shelves above the pullouts. As this is a 55+ community, doors should be a little wider to easily accommodate the use of walkers and wheelchairs. ... More

Follow up warranty work is poor. No consistency in what is shown in models and what is actually done. EVERYONE here is unhappy with their home and all they do is complain to each other about Shea.

Staff nice but work repairs very slow. Cost way too much

Excellent sales team - great to work with. Always promptly got answers to any questions. Building team - average. Seemed to do a good job EXCEPT in a couple of instances - once the wrong product was installed and they resisted correcting it (I had to repeatedly say it must be addressed), once when they installed something in the wrong location that was specified in the contract and they resisted correcting it (I had to point out legal agreement twice before correction made), Post purchase team - horrible. Found out a few days after move in that the air conditioning didn't work at all during a heat wave - abysmal response concerning correction. 9 days later and strongly worded emails and they finally got it taken care of. One month follow-up I pointed out a room where all ceiling drywall seams were visible (Shea response - it was within building specifications) - I had to fight to get this addressed too. Almost none of the reported issues addressed a month after reporting them - their response....its hard right now to get contractors, yet they continue to have crew onsite building more homes. ... More

Working with Gretchen, our designer, was great and Shannon was good too. However, once we moved in, there were a number of problems found which I doubt any inspections were even done from any of the work that was done. After two months, we still have some major issues including cracked, chipped, missing stones w/ discolored grout and our back wall having water damage already from the neighbors higher up causing some flooding. This should have had a proper seal from our ground up 3 bricks to where the neighbor ground level. We have had other issues but they are too many to list here. Some of the install choices were not proper I feel either like painting all the interior walls flat including the window seals. Also our walls are not level and disproportionate in some areas w/ each other and across from another making it hard to center rugs & tables. The kitchen overhead light wasn't a dimmer and should have been which was pointed out by the electrician. The people coming in to address our shower floors weren't of good customer service to say the least causing me to loose it on an occasion where I find myself to be quite reasonable and calm generally. I just don't like bad customer service. So, overall the moving in until now hasn't been a great experience. Working with Joel is good though. ... More

Horrible experience from the loan process until today 2 months after move in. The quality of the home is not worth the price. Everyday we have at least 2 repair men coming in to fix problems. The house we paid for is not what we got. We have spent the last two months putting money into the house to get the options that we wanted and some we paid for and did not receive. Even the Home Pro products are not good quality to include the door bell. Every disappointed.

Follow up to our inquiries on progress and workmanship was below average.

Catherine in sales is very courteous, professional and very responsive. The builder Matt, was generally not receptive to patent errors and in some instances expressed irritation when it was pointed out e.g. unlevelled flooring, narrow doorway where a person could barely fit through (eventually fixed) , framed out closets (eventually fixed) etc. Currently the soil around the walkway is greatly eroded due to a couple of rains exposing the cement underneath. Oven doesn't turn on. Broken diswasher installed at closing and was replaced after closing. Roof on walkway needs the flushing to be redone due to a framing issue because water is retained on an incline not sloped properly. Hopefully these outstanding issues and the list provided to the warranty team gets resolved when the one month inspection occurs. ... More

We worked with Shea in the Littleton area for a new home build, and the purchase, design, and build were amazing!! The sales team was great in answering questions, providing info, and generally making the whole process feel smooth, but after they delivered the house we got to see the other side of Shea, and it has left us with buyer's remorse. The warranty team does not seem to know what is going on, and love to hide behind "supply chain" and "Covid Delays" we have been waiting 3 months for the kitchen appliances which have still not been installed. Between windows that don't work, electrical switches that don't do anything, and appliances the don't work it feels like we paid top dollar for a fixer-upper. All the while Shea continues to blow of requests, schedule repairs the never happen, and the ones they do schedule always point the finger at another trade, and shea just avoids the issue. As attentive and caring as the Sales team was at Shea, the Warranty team is the exact opposite. Please double check your builder options, and make sure you stay on top of Shea if you work with them. ... More

I moved in 10 weeks ago. I was disappointed the way my home looked in the walk thru. I understand there will always be issues. Will walking thru my walk thru I noticed I had no hardware on my upgraded cabinets. Now for 10 weeks I am opening all cabinets with no hardware in my home and I am ruining my cabinets pulling them open uneven. I have given shea a reasonable time to install my hardware for cabinets.. My patients has wore thin. Now some of my drawers are making noise when I pull them out and the wood is gouged on some drawers. I hold shea responsible and will hold shea to correct all problems with my drawers. We move to shea to be happy. I’m disappointed and hope the problems are resolved quickly and someone from shea gets in touch with me to explain why this issue has taken so long ... More

Sales team unprofessional and unknowledgeable. Build material feels cheap for an expensive house.

We were the first house to be delivered in a new phase and very openly felt like Shea delivered us the home too early. There were many issues with the house that we are still working on fixing over a month later. We don't even have a mailbox yet and have to pick up our mail from the post office! The home was not setup with usps so we could not get internet service until after we moved in. The OneTouch experience to setup all our home was difficult to coordinate and we still don't have everything setup. Overall we have not been pleased with the experience we sold vs. what Shea delivered.

To whom it may concern, I am writing an open letter regarding our disappointing experience buying our brand new Shea home in the new community of Côta Vera. We were fortunate enough to be in phase one, and although we knew phase one would come with delays and some issues (we were also phase one in the Escaya community), we never expected to have this many issues. As far as delays, there were way more than expected. We closed on our home at the end of March, and when we signed the purchase agreement we were told the anticipated closing would be towards the end of December. That being said, when a house is sitting there “completed” and we were basically “waiting on the city,” one would expect to close and move into a move-in-ready home. Which is so far from what we moved into. Since officially moving into our house on April 6, our front door has been a revolving door of Shea employees/contractors here to fix or repair things that were either blatantly installed broken … or weren’t installed at all. Currently my days consist of waiting around for these employees to actually show up, some come unannounced, some show up late, some are so incredibly rude it makes me feel uneasy (as if we are purposely inconveniencing them), the list goes on. Meanwhile, my 2 year old son and I are trapped upstairs in the loft so that we aren’t in the way, unable to leave the house at all, and feel completely uncomfortable in our own home. I’ve had to rearrange our personal schedule to accommodate these individuals, despite all of the issues being Shea’s fault. There has been very little give when it comes to scheduling these appointments, and almost everyone comes at the tail end of their window of time. In regards to issues, these are some of the things we have experienced … our front door wouldn’t stay shut unless deadbolted (the door frame had to be modified), our Kwikset lock does not work, the recessed lighting in the downstairs bedroom was never installed and now we’re left with a home that has to constantly be patch up, the top of our hood was never put back into place after the inspection, the frame around our microwave was installed dented, damaged tiles were installed in our backsplash, our upgraded island and vanity in the master bathroom were heavily damaged and they tried to touch it up but it looks awful, the top of the cabinet as you walk in from the garage is not level (it sinks down), the top to the cabinet at the top of our stairs was installed damaged, our patio door off the master didn’t lock properly, the master closet didn’t have support brackets, the medicine cabinet in the upstairs bathroom was broken, the toilet in our powder room wasn’t properly installed which resulted in the bathroom flooding (so now the floors need to be pulled up and replaced), and our banister and railing was installed with damaged pieces of wood. This list goes on, as we find more and more issues DAILY. Though your customer service has been wonderful (seriously, Thomas as well as your sales team Spencer and Lorena, have been amazing), it’s still the fact that we closed on a home that was clearly not ready for us. We are so disappointed in the quality of work that went into this home. It is very obvious that corners were cut in order to produce our house as quickly as possible. And for what? That house sat there for 3 months waiting for the city to finish the roads, install meters, and do their inspections. And now that we have moved into our house, our days consist of regular communication with Thomas to arrange scheduling of all the random contractors that need to come into our home and fix these issues. We have been here for a little over a month and still aren’t able to feel fully comfortable in our own home. Every morning my son wakes up and asks, “people come mama?” And it’s immediately followed by, “no more people mama.” Which honestly breaks my heart. At what point will Shea stand up and make things right? Simply “fixing” the issue doesn’t make our experience right, or amend the situation. Thank you for taking the time to listen and address our concerns. Look forward to hearing from you & Thanks again for your time. ... More

I purchased during covid, material shortages, labor shortages and a building boom in Arizona. That said, Shea had a hard time getting materials and quality labor. I think Shea could have done a better job supervising their subs that were not providing quality work.

This is our second Shea Home build so our expectations were extremely high based on our first experience. Boy were we in for a major let down. All Shea employees that we deal with are exceptional and appear to be caring. However, the quality of workmanship pales in comparison. The number of items needing repair is ridiculous. Although our service rep is always on top of our every concern and there are many, getting the trades in and actually doing repairs has been a major challenge at times. And when they do come they will not go above or beyond what is on work order if they do anything. This has lead to recalls and more delays/frustrations. At this point we are extremely concerned about the quality of workmanship in the not so obvious areas such as HVAC, plumbing, electrical, etc. We can only hope for the best and wait for 5 and 11 month walk-throughs to catch any hidden surprises. ... More