Skip main navigation

Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2140 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars overall

2140 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

Professionalism; everything about this experience has been positive.

  • Earl P.
  • Verified HomeBuyer
  • February 23, 2021
  • Brentwood, CA

The pool at Shea Barcelona is too small. If it were 8-10 feet longer and maybe 1/2 foot deeper, it could be adequate. It must be the smallest pool in Calif. Security must be improved! Please finish those gates. Leave them open during daytime construction, but we do not feel as secure as we would like at night. Having raised these issues, you have nevertheless built a wonderful community and we very much look forward to spending our golden years there.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Just working with the sales staff the entire build process

  • Mike L.
  • Verified HomeBuyer
  • February 23, 2021
  • Littleton, CO

Love the design and the location of the development so close to Chatfield is awesome

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Shea Homes - Shea Homes are uniquely designed with your entire family in

  • Aaron J.
  • Verified HomeBuyer
  • February 23, 2021
  • Manvel, TX

Shea Homes are uniquely designed with your entire family in mind.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Shea Homes - Trilogy - This is my second home purchase with Shea.

  • Tina R.
  • Verified HomeBuyer
  • February 23, 2021
  • Groveland, FL

This is my second home purchase with Shea. They build a quality home and stand behind their product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - I have had a very good overall experience.

  • Shelley W.
  • Verified HomeBuyer
  • February 23, 2021
  • Peoria, AZ

I have had a very good overall experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Excellent home buying experience.

  • Vaibhav V.
  • Verified HomeBuyer
  • February 23, 2021
  • Fremont, CA

Excellent home buying experience. Sales persons are fantastic

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ease of purchasing the new home, impressed with the quality and amenities .

  • Pamela C.
  • Verified HomeBuyer
  • February 23, 2021
  • Las Vegas, NV

A quality product priced competitively.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - It was very good and fair.

  • Moemen M.
  • Verified HomeBuyer
  • February 23, 2021
  • Irvine, CA

It was very good and fair. They treated us kindly and gave us great service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The great customer service

  • Anonymous
  • Verified HomeBuyer
  • February 23, 2021
  • Tracy, CA

Included features are amazing - great home purchase for first time buyers. The home is "ready to move in". All you have to do is unpack and your home. Love it!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Awesome sales experience by Marci and Eric.

  • Niranjan D.
  • Verified HomeBuyer
  • February 23, 2021
  • Phoenix, AZ

Awesome sales experience by Marci and Eric. Marci went over and beyond to give us a super customer experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 2

Shea Home review

  • Kristina G.
  • Verified HomeBuyer
  • February 23, 2021
  • Spring, TX

The entire experience has been amazing!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Living my best life!

  • Patricia H.
  • Verified HomeBuyer
  • February 23, 2021
  • Brentwood, CA

My house was move in ready and could not have added another upgrade to make it perfect. Love the open space, the view and most importantly the quality in a Shea home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Solstice-Stargaze

  • Randy P.
  • Verified HomeBuyer
  • February 23, 2021
  • Littleton, CO

Communication from the Sales Department has been exceptional. Understanding that we purchased our home at the onset of the COVID Pandemic, there have been some challenges; communication from trades & completion of punchlists have been the largest hurdle. All in all, we love our home and have enjoyed the process.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Compared to other builders over the years, I felt there was a lack of information when issues arose.

  • Anonymous
  • Verified HomeBuyer
  • February 23, 2021
  • Brentwood, CA

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Fantastic home buying experience!

  • Thomas S.
  • Verified HomeBuyer
  • February 23, 2021
  • Rio Verde, AZ

We are 2 months post move in and have nothing but great experiences to share regarding Shea. From the Sales process thru to construction, closing, move in, and post follow-up all experiences have been first class!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - When buying a Shea home you get the most bang for your buck.

  • Megan L.
  • Verified HomeBuyer
  • February 23, 2021
  • Lake Forest, CA

When buying a Shea home you get the most bang for your buck. Shea design center pricing is better than any other home builder out there with premium products.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

They lie about everything

  • Debra M.
  • Verified HomeBuyer
  • February 18, 2021
  • OCALA, FL

Run fast don't walk away!

Shea Homes responded:
Hi Debra. We understand you may have purchased during a time of frustrating change at our community. Riva will be in contact with you to further discuss any concerns. Thank you. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Shea Homes - Awesome experience working with Shea representatives all the

  • Nandagopal M.
  • Verified HomeBuyer
  • February 18, 2021
  • Peoria, AZ

Awesome experience working with Shea representatives all the way from Sales, Supers, technicians and Reps. Very prompt and responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They did good quality work and completed the house when they said they would

  • Laura A.
  • Verified HomeBuyer
  • February 17, 2021
  • Parker, CO

This was our first experience dealing with a large builder and we were pleasantly surprised. They were very responsive to our questions and concerns and they got the home done on time - even in the middle of a pandemic.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Nice but not good quality work

  • Michael T.
  • Verified HomeBuyer
  • February 17, 2021
  • Rio Verde, AZ

This builder promises a great experience but when things go wrong they run and find excuses Avoid ! Cheap quality and no finished product skills for price paid

Shea Homes responded:
Thank you for your feedback. I understand that Brian in customer service has been in contact with you and several items were taken care of on your 1-month service call. Please don't hesitate to reach out to customerservice@sheahomes.com if you need assistance with anything else. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Virtual home buying experience!

  • Mary H.
  • Verified HomeBuyer
  • February 17, 2021
  • Wickenburg, AZ

Excellent experience! I ultimately bought my Shea home the virtual way! COVID-19 has changed many things for us all. After searching different Arizona areas and houses on line, I determined the Wickenburg Ranch development was a good fit. I love the terrain, the hills and mountains, the openness was extremely appealing! Gave me a sense of freedom.! Fortunately when I made contact with Shea homes for “move-in”ready homes, I was connected to Ted. Ted is a terrific person to work with. He conducted virtual tours multiple times on several homes of interest. I have to admit I ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth Transaction

  • Anonymous
  • Verified HomeBuyer
  • February 17, 2021
  • Huntington Beach, CA

Shea kept us very informed of all deadlines and set expectations for us as buyers. All records were documented and organized for us so there was no confusion as to what was agreed to and promised.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - I love our home and am delighted that we found this area and

  • Ester B.
  • Verified HomeBuyer
  • February 17, 2021
  • Bonney Lake, WA

I love our home and am delighted that we found this area and home builder. It’s not a custom home and so we are adding what we like. I am however very very disappointed with all the outside area soil. I have never moved into a home that the builder did not improve the soil so that it was possible to plant. The other day I saw my neighbor shovels out water in his yard with a BUCKET! I thought a water line broke . I asked him what happened and he said: this is crappy soil - water can’t be absorbed . A very expensive and time consuming fix is required. That is deceitful and not necessary. You ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 2

Sales person and building supervisor were great to work with

  • Donald C.
  • Verified HomeBuyer
  • February 17, 2021
  • Denver, NC

Easy to work with and simple process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Our sales person has been great, even throughout the pandemic/hurricanes/snow

  • Angel G.
  • Verified HomeBuyer
  • February 17, 2021
  • Manvel, TX

Our sales person has been great, even throughout the pandemic/hurricanes/snow storms, she has stayed in touch with us. Throughout the build on the other hand there were several issues that were addressed but had they been done when first notified issues would have gone smoother. There is still items that have not been resolved since the walk through. Electrical items and lighting that was selected from the beginning, were forgotten and had to be installed later with more cut outs done to drywall. Other issues like; •Sprinklers system had a leak. •Double garage door is having issues. •Doors to ...

Total Score 5


Quality 2

Trustworthiness 3

Responsiveness 3