Shea Homes Reviews

Please make sure your project manager stays focused on all aspects during the building process, and doesn't make excuses for what she or he can't keep up with. Most alarming was hearing we weren't getting a custom home, even from the Contruction Manager. We all know these aren't custom homes, but most of us have upgraded our homes to make what we would like to have included.

The build experience towards the end was stressful. We chose upgrades that we had to follow up on. The project management was lacking. The workmanship was not good. We are still dealing with issues like basic finishing of tiles that have grout haze on them, Lvp flooring with stains. Quite disappointed

Our home was built during covid when there was a shortage of construction workers, etc. Very sloppy paint job, carpet job, and quality is very poor. This is our second Shea home. First one out of state no issues. Our warranty care person in this particular community is not very responsive with following up and fixing the issues. Very bad experience with this particular home. Three months into our brand new home we had a master bathroom leak. Shea had to demolition the the whole master bathroom. Leaked into our neighbors ceiling below. Shea refuses to pay for full carpet cleaning that their contractors destroyed and stained. Just awful!!!! ... More

This home is in a 55 and older community, but the homes were not designed to older generation. IE. cannot get into the master bathroom in a wheel chair, emptying the dryer in a stacking laundry room.

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed the the tubs and sinks have scratches, I have found chips in counter tops, areas of exterior brick work missing mortar. This home was just thrown together by the cheapest bid winner. I researched some contractors the Shea builders hire for work and some of the contractors average 2 and 3 stars with aweful reviews. I expected more but i am disappointed with my new purchase. Living in the home i am constantly finding new things that are wrong with the home. Would i ever buy another Shea home or reference anyone i know to buy a Shea home, the answer is simple NO! ... More

Take your business elsewhere. Shea built us a subpar home that is not worth the premium pricing they asked for. There was very little receptiveness to criticism from us pointing out even the most obvious of issues. Ask to meet and talk to the construction manager before deciding to sign the contract.

quality of workmanship was very bad!

Poor customer service and extremely poor responsiveness to home issues.

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

All charges were not disclosed up front (SID). Didn’t find out about it until signing contract. I was told certain things were included in the HOA which were not. The solar company that I had to sign a contract with filed Chapter 11 Bankruptcy, leaving me in limbo. There were overcharges on documents sent to the loan company. Still waiting to hear back from the HOA management regarding a correction on my account. I will say Frankie went to bat for me regarding building issues. I truly appreciate his willingness to help and make things right for me. Mike has also been great answering any Warrenty questions and responding very quickly. Both Frankie and Mike get 5 stars!!!! ... More

My trust was broken when I was pressured to close versus what needed to be fixed and repaired on buyin a new product. Sad that a Superintendant tells me this is a production home. When I spent $750,000 in upgrades. Not a happy buyer

We had health hardship and wanted to stay with present doctors out of state where we were living and cancel ,before builder had started work on house. They responded with keeping our entire large deposit if we cancelled even though my wife was in a life threatening situation. This was not buyers remorse ,but a rea l health scare.

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.

Be willing to wait for delays and material delays. Home won't be completed at closing.

will not leave a review. They have trampled my first right amendment to freedom of speech, and threatened to have me arrested if I talk anymore

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty repair person has been great. The WIFI which is included in the HOA was a nightmare to get turned on, and so many of the appliances rely on WIFI, it should be done BEFORE you move in. ... More

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

It’s been 3 month since closing and we are still waiting on some things to get fixed. Painters specifically never show up between the time period they tell you to wait.

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

Beautiful home design and the price was good to include upgrade prices.. I had to remind construction manager about upgrades.. Who is checking the checker? The painters should be banned from painting.. Floors not floated or not properly floated… Still waiting 3 months for outdoor kitchen refrigerator handle.. Waiting on outdoor kitchen brick repairs.. Took a year 13 months to build home since deposit and watched neighborhoods and others builders closing homes within 6 to 8 months.. Can’t blame COVID-19 on this.. The warranty lady for Shea is correcting what should have been done earlier.. The sales lady was amazing and a buffer but heard she got fired.. ... More