Shea Homes Reviews

My trust was broken when I was pressured to close versus what needed to be fixed and repaired on buyin a new product. Sad that a Superintendant tells me this is a production home. When I spent $750,000 in upgrades. Not a happy buyer

We had health hardship and wanted to stay with present doctors out of state where we were living and cancel ,before builder had started work on house. They responded with keeping our entire large deposit if we cancelled even though my wife was in a life threatening situation. This was not buyers remorse ,but a rea l health scare.

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.

Be willing to wait for delays and material delays. Home won't be completed at closing.

will not leave a review. They have trampled my first right amendment to freedom of speech, and threatened to have me arrested if I talk anymore

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty repair person has been great. The WIFI which is included in the HOA was a nightmare to get turned on, and so many of the appliances rely on WIFI, it should be done BEFORE you move in. ... More

This was the worst experience ever. I was told 10-12 month build time, it took 20 months to complete my home. No communication!

Shea Homes purchased a superior parcel at The Phoenician and the subdivision design is spectacular! I wish I could continue with positive praise but I can’t. The lack of integrity from day 1, the poor quality of workmanship, and the ongoing lack of transparency is just the beginning. Building a home should be a happy time, but Shea Homes destroyed that dream.

Need better planning Quality of appliances is bad It’s been 3 months still waiting for microwave.- the one we got is not good and bad quality Fridge is bad - bad quality

It’s been 3 month since closing and we are still waiting on some things to get fixed. Painters specifically never show up between the time period they tell you to wait.

This is in lot 39. We have experienced lots of trouble in the home. The customer rep is great, but home builder quality is very very bad. we will pursue law suite to get some coverage for the price paid

I had a really bad experience with Shea. I was given the wrong information since the beginning, and just went downhill from there. I simply could not trust them. On top of a bad experience, they also had some horrible design choices for this community. It was not on their website, and again try to blame it on the buyer. They tried to sweep any wrongdoing under the rug. I could tell, but they would tell me something different, and this happened at almost every level I dealt with. I did have an amazing experience with the Jr. Rep., who I thought was the only one I could believe.

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

Beautiful home design and the price was good to include upgrade prices.. I had to remind construction manager about upgrades.. Who is checking the checker? The painters should be banned from painting.. Floors not floated or not properly floated… Still waiting 3 months for outdoor kitchen refrigerator handle.. Waiting on outdoor kitchen brick repairs.. Took a year 13 months to build home since deposit and watched neighborhoods and others builders closing homes within 6 to 8 months.. Can’t blame COVID-19 on this.. The warranty lady for Shea is correcting what should have been done earlier.. The sales lady was amazing and a buffer but heard she got fired.. ... More

Would never buy a shea home again, worst experience from start to end

Stove vent not working properly, was told to go through manufacturer, total BS Grass full of weeds and landscape full of weeds Not satified

Do not use Shea Mortgage. We dealt with many mess ups and rudeness like they were doing us a favor. No customer service. And no continuity or communication between the sales team, closing team, finance team, customer representative teams. You need to be the project manager for all of them which is surprising given the size of the company.

Beware! Make sure to visit Toll Bros BEFORE looking at a Shea Home

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

Sales team was great; however, my experience building with this builder has been deeply frustrating and disappointing, particularly given the price point and expectations set at contract signing. From early in the process, I encountered significant project management failures, including repeated errors, missed details, and material deviations from the approved plans and selections. These were not subjective preferences—they were clear inconsistencies with documented drawings, specifications, and contractual agreements that I had to identify myself. When I raised legitimate concerns and requested corrections, the response was troubling. Not only was I met with resistance and deflection, but I was also threatened with contract cancellation for simply holding the builder accountable. The Quality Assurance Manager’s interactions were combative and unprofessional, making an already difficult process unnecessarily adversarial rather than solution-oriented. Post-closing, the experience did not improve. HOA management and oversight following close have also been questionable—further extending the pattern of inadequate management beyond construction itself. Throughout the build, I was repeatedly forced to act as my own quality control to protect a major financial investment. Changes and deviations were often discovered only because I proactively reviewed progress—not because the builder identified or corrected them. For a new-construction home of this scale and cost, I expected: • Competent project oversight • Adherence to approved plans and selections • Professional, respectful quality assurance • Transparent communication • A collaborative approach to resolving issues Unfortunately, that was not my experience. To be clear, the final home itself is beautiful and has received positive feedback from independent inspectors from a structural standpoint. However, that outcome is largely due to my own extensive oversight, documentation, and persistence throughout the build. A favorable end result does not negate the months of unnecessary stress, mismanagement, and adversarial interactions that defined the experience—and it does not improve my overall assessment of the builder’s performance. ... More

Cant build a home to minimum standards no matter the price point apparently, constant lies and broken promises. Just point the finger on their sub par subcontractors (and dont take the blame for not paying to get quality people) The executives for these home builders deserve jail time honestly.

As a real estate agent myself, I have more experience dealing with builders than a normal person. This is by far the worst experience I had. People working there are rude, inconsiderate, and negligent. The rep mistakenly refunded my deposit, which I had rewire the fund and pay for the wire and returned wire fees. During the set time of closing, I was very sick under Covid. They were not willing give me an extra day to complete the transaction and threaten me to add penalty and forfeited my deposit. After closing, there were absolutely no services at all. I could not reach anyone for questions and services. Moreover, five months passed, none of the initial concerns was addressed and I still don’t have the key to the community pool and public area access. Worst ever experience!!! No one deserves this kind of treatment when making a big investment in life. ... More

Shea Homes do not follow the best practices and quality maintenance in the house construction, they depend on the third party contractors poor work to deliver the houses for high prices. Also, customer need to travel very painful process in resolving warranty issues and they take very long time to address them. I do not recommend Shea Homes to anyone.

Once you sign the contract for your new home the fleecing begins. Everything you saw in the model home now becomes “extra”. What you signed for is a very cheaply made bare bones shell that you now have to pay for upgrades to. Our upgrades that really are not good quality nor what we would actually pick ourselves came to around $180,000 additional. On top of that you were stuck with combos that they made you purchase together. For example, cabinets came with predetermined countertop and tile. Want.a nice cabinet? Get a cheap countertop. Want a nice countertop? Get a cheap cabinet. Since we had already signed the contract we opted for nothing and are gutting the house and getting what we want for half the cost. The business model seems like fraud. ... More