Shea Homes Reviews

Pleasant experience from start to finish. You can tell everyone really cares about the Company they represent and the Houses they built. Great Job!

A lot of sloppy work. Paint spots on floors. Crooked stove vent. Countertops installation half-assed. Multiple cabinet scratches. Cheap toilets.

These Builder or executives who face client are very rude, shows attitude and not respected at all. They are not customer friendly, they are not flexible at all when it comes to setting up any appointment.

Shea is a first-class builder with unmatched attention to customer experience. This is my fourth “new home” purchase and the best, to date. From the professional sales and mortgage team to the knowledgeable field manager and responsive customer service representative, Shea earn high marks. Highly recommended!

Best new home location， best design/constraction/sell service！best price and loan service！Very satisfactary being a first builded new house owner in the Briar Square，Mountain House，CA！Thanks Shea Home ！

Good, well constructed home. Great facilities (fitness center, boating, tennis etc. Lot's of stuff to do.

From sales to design center to buildout, every interaction we had was helpful and informative. Really felt like everyone was on our side helping to get our home just right. Very positive experience.

There are way too many issues with the quality and workmanship of the house. Very disappointed with the builder. I'm spending hundreds of hours that the builder should have spent in the first place to quality check their production and fix the issues. They shouldn't fall on the shoulders of home owners.

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Buying a house from Shea Homes has been nothing but an amazing experience. We are extremely pleased with the service that the whole team has provided.

Shea homes has great home designs.

The customer service stands out the most about Shea. The co is prompt on home issues on flaws.

The first word that comes to mind when I think about the homes built by Shea is Quality. As soon as you walk in, you feel like you have walked into a home where quality really matters, from the finishings to the sturdiness of the building. The salesperson gave us a great tour of the entire community and was very knowledgeable about the area. She showed us homes that fit into our budget which, in turn, helped us find our new home. We also looked at the homes being offered by the other builders in the community but they were either out of our price range or did not feel like the same quality that the Shea Homes have. Shea also have a great customer service program after the sale. Our representative has gone out of his way to find and replace one of the tiny lightbulbs in the vent over our cooktop! All in all, our experience with Shea has been very positive. We love our new Shea home! (By the way, I never give the highest rating because that leaves nothing for you to strive for!) ... More

Our experience with buying a Shea Home was very exciting. From viewing the model homes, going to the Design Center, and watching the construction process, our family was very excited to move into our new home!

We feel lucky we were able to get a spec home given the housing market in Arizona. Watching the house going up was alot of fun, and Jason our superintendent was absolutely great. Christa was always helpful and prompt in returning our calls and helping with anything needed. Only a couple things that are minor would i change about the house. We love our new Shea home.

The best part of the experience was working with Sandy in the sales office. She made everything seamless.

Well insulated and good windows. Still continue to wait for inside paint samples for touch ups. Do we have to wait a year for this?? After a month of working with your architectural firm in trying to put a small fence around our garbage cans, we finally gave up and told them to shred our drawings as we are done with the run-around!

Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I never try to blame others, it's not my thing but for the builders to blame the home buyers was a first. Now with the overall move in. So far we are getting things fixed in our first year but again, there seems to be a theme with Shea when it comes to clean, honest communication. ... More

Superb home buying experience and a high quality home. Shea cannot have sone it better.

The builder was professional and trustworthy.

Loved our experience with Shea from beginning to end!

Shea homes did an amazing job, from sales, to mortgage to customer care they knocked it out of the park. The team is absolutely amazing and if there are any issues they are on top of it. My only minor downfall is there are some areas of sloppy work done (by trades). There’s missing or streaky paint areas, work left incomplete and woth building a new home don’t expect it to be as clean as if you were buying someone else’s. There is construction dust, streaky windows an dirty window seals. But that’s all minor stuff. The overall quality and care they put into the home is phenomenal. As stated the team is unmatched, and the minor issues we had are all getting taken care of by the customer care team. I would highly recommend Shea homes to everyone! ... More

Service rep. Informed us of scheduled repairs but no one showed up. He forgot to send work orders to vendors. Work was eventually completed. Lag time from request to completion can be a few weeks.

Have been in my home for two months. Had a plumbing leak that was quickly fixed and some other relative minor issues. Some exterior trim work was poorly done for the price of the house I feel. Responsiveness to issues has been excellent so far. I think more time is needed in the home for a truly accurate review.

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.