Shea Homes Reviews

Easy process and good quality home

Very satisfied with home. Had one issue with paver driveway. Several of the pavers were stained and could not be cleaned. Sent emails to Customer Service requesting something be done to correct the issue. Finally the Customer Rep came and looked at the pavers and agreed to replace several of them. If has been three weeks and no action. It appears the only service from Customer Service is "lip service".

Shea was great throughout the entire building process. When there was an issue they were very responsive to resolve our concerns.

From the purchase of my home to the settlement the process was excellent except that we were delayed due to the COVID Pandemic. The building of the home was beyond expectations and the Manager Courtlin kept us informed of the progress of the build the entire time and the care to make sure that our home was up to our expectations and he did such a great job. Shea Homes is lucky to have him.

We ultimately love our house. We built a plan that had some updates- however, those updates were specifically reviewed with us.

Ongoing construction around me is difficult. The construction fence pushing people to walk thru my yard and smashing my plants is distressing. The loud music is annoying. Better design would include a solar tube in the dark master bath, counter garbage disposal button instead of under sink and thin grout lines (instead of 1/2inch white) in the floor. No real designer would put wide white grout in the floor.

Shea has yet to respond to my requests for repairs. Cracked slab and dangerous debris left in yard

Shea goes above and beyond in their house building. I will be recommending them to all of my friends and family.

I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house!

Wickenburg Ranch is our 4th Trilogy and it is the best! Customer service is great, especially the move-in day amenities (including a beautiful Tiffany bowl!) Not having to search for paper towels, hand soap, etc. made the first days of unpacking much easier. Also, restaurant is excellent for both food and service. Overall, this is a great community.

Poor quality control. Builder unfortunately cannot refute this because this is in the eyes of the beholder. Compared to other builders I cannot say, but coming from an industry where QC is extremely important Shea does not measure up. That is to say, my neighbor may very well think the workmanship is wonderful. I do not. Issues that I have had to call to attention of builder reps were easily fixed but why did they have to be pointed and then easily fixed? One SHEA person assigned to quality control could do a quality walk through minimizing buyer complaints and the buyers failure to note discrepancies on their walk through. Afterall, typically the buyer is not the expert. ... More

Shea is a quality builder. Subcontractors are "iffy". Had some major plumbing issues that were resolved. Contractors leaving garbage strewn outside construction sites that happen to be in the middle of our neighborhood. HOA dues to cover all amenities but majority of amenities are closed. ADJUSTMENT TO DUES SHOULD HAVE BEEN OFFERED

Horrible customer service, I personally would buy from a different builder in the area if I could do it all over again, I honestly could not believe how awful the Shea customer service team is, including Rich the supposed supervisor.

The people at Barcelona are AMAZING! They make or break a company...Kyle, Matt, Jesus, Paul, Mariel, and of course Vicki have made my home purchase at Barcelona a wonderful experience. During the home buying process my wife passed away. If it weren't for the people at Shea Barcelona, I don't know if I could have made it through. They are a terrific group of people who care deeply about their customers. All I can say is, THANK YOU!

Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

I am raving about the whole Shea experience. Theresa is fantastic and responds immediately to issues. I highly suggest buying a Shea home as the customer service over all is awesome. If I didn't have a great job, this would be a company I would consider working with.

Hi there, I am a real estate professional and the purchasing process was average, if not below average. The design center was fun and wish we had more options for things such as solid core doors, different texture, etc. At this price point you would think you’d have the option to select things like this. Onto the post-closing has been excellent and exceptional. Anytime I’ve had a problem, it’s been handled with no push back. This has made up for the upfront disappointment.

The quick response to any trouble that can arise. Although until now only I have minor problem, but it was solved very quickly.

Shea has gone over the top to make their homes modern and great quality. Though we bought a spec home it had everything we could have dreamed, and the buying process was extremely smooth.

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

Lovely community, houses, and landscaping are as expected in a retirement area.

Shea is progressive in building and technology. The crews worked on a very orderly timeframe. Our home was completed ahead of schedule, which is very rare.

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review.

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.