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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2105 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars overall

2105 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

Attention to detail and adherence to schedule.

  • Daniel P.
  • Verified HomeBuyer
  • November 05, 2020
  • Groveland, FL

Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Shea started off with a good online tool to monitor progress

  • Matthew R.
  • Verified HomeBuyer
  • November 05, 2020
  • Gilbert, AZ

Shea started off with a good online tool to monitor progress of building process, but found it was not keeping pace with build out.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Responsiveness to Issues

  • Teresa J.
  • Verified HomeBuyer
  • November 05, 2020
  • Las Vegas, NV

I am raving about the whole Shea experience. Theresa is fantastic and responds immediately to issues. I highly suggest buying a Shea home as the customer service over all is awesome. If I didn't have a great job, this would be a company I would consider working with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Average to Exceptional

  • Andrew A.
  • Verified HomeBuyer
  • November 05, 2020
  • Parker, CO

Hi there, I am a real estate professional and the purchasing process was average, if not below average. The design center was fun and wish we had more options for things such as solid core doors, different texture, etc. At this price point you would think you’d have the option to select things like this. Onto the post-closing has been excellent and exceptional. Anytime I’ve had a problem, it’s been handled with no push back. This has made up for the upfront disappointment.

Shea Homes responded:
Hi Andrew. Thank you for the feedback. We try to offer buyers options that are current and popular in the market. We appreciate you sharing the specific options you were interested in so we can continue to learn and improve based on what is most important to our customers. We are glad to hear that the warranty process is going well making up for your disappointment. Thank you for purchasing a Shea home. ...

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - The quick response to any trouble that can arise.

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2020
  • Groveland, FL

The quick response to any trouble that can arise. Although until now only I have minor problem, but it was solved very quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Modern excellences

  • Chelsea W.
  • Verified HomeBuyer
  • November 04, 2020
  • Queen Creek, AZ

Shea has gone over the top to make their homes modern and great quality. Though we bought a spec home it had everything we could have dreamed, and the buying process was extremely smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsive!!

  • Monica M.
  • Verified HomeBuyer
  • November 04, 2020
  • Queen Creek, AZ

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Shea Homes - Trilogy - Lovely community, houses, and landscaping are as expected in

  • Tamara M.
  • Verified HomeBuyer
  • November 04, 2020
  • Wickenburg, AZ

Lovely community, houses, and landscaping are as expected in a retirement area.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Adrian was always available if we had questions about the building process as well as sendingg

  • Kathy R.
  • Verified HomeBuyer
  • November 04, 2020
  • Groveland, FL

Shea is progressive in building and technology. The crews worked on a very orderly timeframe. Our home was completed ahead of schedule, which is very rare.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The concern for satisfaction and response to issued

  • Arthur B.
  • Verified HomeBuyer
  • November 04, 2020
  • OCALA, FL

Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our sales rep, Aimee, was key to our overall satisfaction with our Shea experience—always available and responsive.

  • Wayne M.
  • Verified HomeBuyer
  • November 04, 2020
  • San Tan Valley, AZ

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Style, size and lots to do

  • Katherine U.
  • Verified HomeBuyer
  • November 03, 2020
  • Indio, CA

I love the style and size of my new Shea home. It has everything I need and for the right price with quality finishes. The community is well planned to include many things to do. It is everything I was looking for to have an active life when I retire.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Amazing Customer Service

  • Kathleen K.
  • Verified HomeBuyer
  • November 03, 2020
  • Littleton, CO

We had a great experience with all Shea Homes employees. They were quick with communication, respectful, and always willing to answer our questions. We love our new home and are very happy with the quality of it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Good and fast customer service

  • lee e.
  • Verified HomeBuyer
  • November 03, 2020
  • Carlsbad, CA

Good and fast customer service

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - Lovely property rugged quiet and peaceful

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2020
  • Wickenburg, AZ

Lovely property rugged quiet and peaceful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea Homes - Trilogy - They delivered on time even during COVID-19.

  • Phyllis S.
  • Verified HomeBuyer
  • November 03, 2020
  • Indio, CA

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The follow up and training.

  • James S.
  • Verified HomeBuyer
  • November 03, 2020
  • San Tan Valley, AZ

We did not spend much (hardly any) time reviewing the options or what we were getting. (I know, dumb.) We simply trusted that Shea would go a great job and build a quality home. We were not disappointed. :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Exceptional sales support from Sonja and build support from Connor

  • Thomas C.
  • Verified HomeBuyer
  • November 03, 2020
  • Denver, NC

Enjoy the community very much

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

Trusted Builder & Team

  • Brian D.
  • Verified HomeBuyer
  • November 03, 2020
  • OCALA, FL

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

We really were treated like family

  • Marni P.
  • Verified HomeBuyer
  • November 03, 2020
  • Commerce City, CO

From day one the experience with Dave and Missy was amazing. We were kept in the loop with step by step house progress the entire time . They held their end of the bargain with how long the build would take. There was no surprises. The price was well known and no hidden fees along the way. The house is so well built with 2x6s. Virtual design studio was thorough and professional. The walkthrough was so easy and meticulous. No stones left unturned and we were told “we want it to be perfect for you” Willy was amazing and so knowledgeable and friendly. Our experience was second to none and really ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shea home in Encantera

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2020
  • San Tan Valley, AZ

It would’ve been helpful for us to be able to speak with some recent home owners For options. The sales and design people are helpful but depending upon who you work with you will get different answers or explanations of options. I would never use Shea’s landscaping people again as the work is very poor and expensive. I would also get basic flooring and pay to have an outside company redo the floors for about 1/3 the cost Otherwise the home is beautiful seems well-built And the neighborhood is outstanding

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Shea Homes - Trilogy - I had a great field manager who took care of issues promptly.

  • Joyce K.
  • Verified HomeBuyer
  • October 09, 2020
  • Denver, NC

I had a great field manager who took care of issues promptly.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Shea Homes - All workers were easy to work with

  • Robert M.
  • Verified HomeBuyer
  • October 07, 2020
  • Queen Creek, AZ

All workers were easy to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I bought a former model. No responsiveness from Froy.

  • Ann H.
  • Verified HomeBuyer
  • October 07, 2020
  • Nipomo, CA

We are the leftovers. Not a priority. On our own.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 2

On time Schedule & follow up support during the build & after

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2020
  • Rio Verde, AZ

Good quality, several options to make the house your home

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5