Shea Homes Reviews

Overall experience was good and we are happy either way our home and especially the lot .

The builder,Joey and the warranty person, Brandon have been easy to work with. I am still waiting on the mail boxes to be installed to save me a trip to the Conroe Post Office.

Experience overall was very good. Sales staff was exceptional to work with. Superintendent of construction and associate were both extremely helpful and showed great attention to detail throughout the build process. Worked with Shea Mortgage and staff was also great to work with. We’re very much enjoying our new home. Only minimal items found during first 30 days of occupancy, but response to addressing a couple of items has been slow. Otherwise, I can’t say enough positive things in regard to our experience to date.

I had a very smooth purchase experience especially for my first time. Sales counselor Matt and construction manager Jorge, took such great care of me. I love my house!

Everything was transparent. Models were so helpful to visualize the right floor plan choice for us. There were upgrades in the models that were not available however at the design center. Just be aware. Upon moving in there were some issues (as expected) with a new home but they were addressed quicky by Sanel our warranty specialist.

My wife and I had almost got sucked into a very poor build quality home in the black diamond area by a different builder. Fortunately for us, their inept finance team took long enough for us to miss a closing, and realize that multiple issues with the home would never be addressed. A walk-through with a sign off on things yet to be done and extremely poor quality issues not addressed like tile work that looked like it was done by an amateur. These guys are the real deal, are exactly what they say they are and nothing more- good people and quality home.

The environment is comfortable and quiet, the property staff is competent, and the neighbors are friendly and harmonious.

As new residents to Colorado, we stumbled upon the Lyricas we were transitioning from leasing to purchasing. Ideal location, spacious home, good workmanship. We made a great choice.

We built a nest egg and sold it to buy this home for us, our daughter and mom. Also because it will grow in equity much faster than the established neighborhood we were in. We are thrilled with the home and saw 30k of equity before we even moved in! Our nest egg is growing while we get to enjoy it! I hope more people knew about this opportunity.

Guy and Mike were both great. Mike especially really helped us out and "held our hands" as needed to cross the finish line and he continued to reach out and keep us informed. The issues for the 4 stars were mostly small, but needed addressing. There were issues with the carpet and "tacks" sticking up which pricked feet as we walked on the edges. On the price, as we got the eggs in our basket, the price increased at least two (2) times. I realize that things can increase, but it seemed overly aggressive.

We planned to buy our first house 1-2 years later, but when we saw SHEA Homes, we didn`t want to miss this opportunity. Thanks.

Every experiance I have with a Shea employee has been wonderful!

I always received warm welcome and caring attitude from Shea Homes during process of puchasing the house. Also during the process of closing Finance Team and Shea Team took all the process very carefully with due deligence. Wishing them all the best and keep building quality homes...

Nancy, Alex and Scott (realtor, site superintendent and quality controller) were responsive and helpful through the entire process. The home/prduct are excellent.

I don’t think the workmanship ( ie cabinetry, electrical quality etc ) is very good As well as how parts were designed Also upon buying there should have a bit more ability to make changes

low quality at premium pricing

The Sales team at The Reserves Lone Mountain was always helpful, responsive and made the process less stressful. Overall I give the sales Team 5 stars. Everyone was always helpful and sincerely cared for my concerns. The only thing that is stressful is that non of the other departments that handle everything after closing do not focus on client satisfaction to level sales did. Don’t get me wrong I do believe in the Shea Homes Product.No home is perfect after completion. But I feel like there should be more organization and communication between Trades and builder during repairs done after closing. And this critique is not aimed at anyone in the warrenty department. I understand and am aware they have to follow Shea’s policy. They need to make a system that allows trades to know what needs to be fixed or replaced prior to visit. And trades should take up their issues with builder not the customer when shea sends them for repairs. As it is stressful and feels like a full time job for 1 year warranty process of fixing everything. As someone who has built more than one home. My advice to Shea for my overall critique. FOCUS ON HOW YOU can make the client experience better for repairs. Implement a check system like Camelot prior to closing of repairs important to the customer. Focus more on the clients concerns prior then after closing. This will lead to SHEA enhancing its client satisfaction. As I stated above as someone who has built many homes with a number of different builders. If Shea Corporate! implemented some new things for their employees for the system of repairs prior and after. I truly believe the brand and product would be near or better then competing builders around the valley if they refocused this one aspect seeing is that the product itself is great. But wear and Tear items done during building need to be solved before closing. As it ads overwhelmingly to the one year warranty experience as stated above. I am aware nothing is perfect. But I believe there is always room for improvement. I do recommend the product but I recommend that any items damaged before close be resolved or have a solution communicated prior as well. If that small possible improvement in the system was achieved, I do feel like I’d be able to give a full 5 star review rather then 3. I truly believe that if Shea implemented the improvements I stated above it would lead to even a greater success as a brand. Shea Homes if you Read this ! Out of all your competitors I’ve worked with on new home projects! You currently take 2nd place but you easily could be first if you implemented new policy and procedure that allowed people to move in to their house with there items of concern fixed. And yes it can be done. As I have had a happier experience with Camelot in my post close experience. Your next question why didn’t you build with Camelot again then ? Because I did not like the location of any of the new community locations. They were either where god lost his shoes or in a neighborhood that did not yet feel improved or safe. Back to Shea. Shea is great ! But could be way better if they would take my critique into consideration. Sincerely with Love ... More

Overall experience of home buying was great. We were informed about every step of the home building process. Questions were answered without any hidden details. Lending process through the builder was not as pleasant as we thought. Overall highly recommended shea for build quality and craftsmanship. Happy to be in our new home.

This house is perfect to me really well-built floors, walls, cabinets, I like the bathrooms, garage, the lighting, to me the home is built with top quality material. The design inside and outside is excellent; I am a Retired 20yr Navy Veteran I have had 4 homes and this is by far is the best. Sanel and Brian were Outstanding showed me how everything works all warranties, all apps for smart home they did this with great care and kindness, Very Professional with a Great Personality, Thank you for this nice fancy and Beautiful Hilton type Home with a Great Environment.

Alex and Josephine were absolutely amazing! They were both so patient and really listened to what our family needs were in our new home purchase. We have three kids and one with special needs to the attention to detail was everything!

My overall experience with Shea Homes was excellent from start to finish. They communicated in a timely manner and there were very few issues during the process. Whenever I had questions they were quick to respond and address any issues that came up. I highly recommend them as a builder and am very happy with my new Shea Home.

Many finishes like LVT AND FIREPLACES ARE NOT OFFERED. No gas fireplaces no gas ranges. You are forced to buy what they offer and then tear it out and put in what you want. The design center is very weak’

After some miscommunication on the sales side, the design and production team was top notch.

Make sure you get Everything in Writing. Because you will not get what you were told you would. Then the explanations for that from Management will be: They should not have told that. There is nothing we can do now. Sorry about that. That is an error in our system and that is what you are getting. OOPS!!

Sunstone is a very nice community with lots of amenities offered. It’s a great way to meet folks and stay active, as much as or as little that you care to. The homes have very nice floor plans to choose from and the contractors move right along to keep your build on schedule. Their project website is very informative.