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Shea Homes Reviews

What Homeowners Have to Say About Shea Homes.

Shea Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes 2111 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes

has 4.3 out of 5 stars overall

2111 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

Alex, Josh and Karen were all knowledgeable, helpful and responsive to us throughout the home buying and move in process

  • Robert J.
  • Verified HomeBuyer
  • July 03, 2025
  • Littleton, CO

The quality and craftsmanship of the home are outstanding. The followi-up warranty support have been excellent.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Fox Point Farms in Encinitas, CA

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2025
  • Encinitas, CA

We had a great experience working with Shea Homes on our purchase of a home in Fox Point Farms! Spencer was always helpful and professional on the sales side, Candace was so helpful in selecting design options, and Victor has been great as our warranty representative. Our thanks to them and the rest of the team at Shea ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

From start to finish was excellent

  • Trevor T.
  • Verified HomeBuyer
  • July 02, 2025
  • Denver, NC

Thanks to Courtney and Brad for making this such a terrific experience. Total quality and class all around.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Experience with Great Customer Service

  • Steven F.
  • Verified HomeBuyer
  • July 02, 2025
  • Denver, NC

Shea has a quality team and produces their homes on time. Selections are limited with some choices being very dated in style. Overall a good experience based on the other large builders we have been involved with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Shea Home Purchase

  • Maegan S.
  • Verified HomeBuyer
  • July 02, 2025
  • Conroe, TX

We had a great experience with Matt in sales. He is friendly and does a great job with keeping you informed. Overall we had a good home buying experience.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Brandon in Customer Care was superb and I cannot say enough positive things about my experience with Shea Homes.

  • Benita O.
  • Verified HomeBuyer
  • July 01, 2025
  • Conroe, TX

My experience with Kim as the Sales Consultant and Joel, Jorge in Construction was excellent. Brandon in Customer Care was superb. I cannot say enough positive things about Shea. Their commitment to homeowners is second to none!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with Shea Homes

  • Anonymous
  • Verified HomeBuyer
  • June 28, 2025
  • Conroe, TX

I've had nothing but great experiences with Shea homes. From initial meeting with Matt, the home builder Zack, and follow up with warranty rep Brandon. These guys have all been A+. I would definitely buy from them again if I were in the market.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sunnova Solar

  • Anonymous
  • Verified HomeBuyer
  • June 26, 2025
  • Las Vegas, NV

Sunnova is undergoing bankruptcy procedures and the homeowners are not being kept up to date on what is happening. We are new and have no idea when our solar system will be connected. More transparency is needed.

Shea Homes responded:
Thank you for sharing your feedback. We have shared your concerns with our team. trilogy

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Beautiful home but details were difficult

  • Anonymous
  • Verified HomeBuyer
  • June 25, 2025
  • Bonney Lake, WA

We now are happy with the result but did have to work out some details that at first were not being handled well. We did work everything out and love this new home now.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Positive home purchasing experience

  • James B.
  • Verified HomeBuyer
  • June 18, 2025
  • Pleasant Hill, CA

My wife and I purchased from Shea Homes. We looked at many homes and this was the one that stood out that we came back to after viewing others. The Shea team was friendly, helpful and went above and beyond to make this work out. We needed to sell another house and they worked with us around contingencies, timing, and ensuring it worked out. The follow up after move-in has been great and we are very happy in our Shea Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Out of state buyers

  • Daniel F.
  • Verified HomeBuyer
  • June 18, 2025
  • OCALA, FL

We are pleased with quality of our home for the price. We like the home layout, the desire to please client with both house walkins before closing and subsequent months after closing. Would buy from this company again

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Quality

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2025
  • Peoria, AZ

1 day after moving into our home we have had flooring issues. After nearly 3 months of dragging their feet Shea is finally repairing the issue and having to move us out of our home for 2 weeks. While they are apologizing they are offering $200 a night for room and board for a family of 5. Absolutely ridiculous. They say they are sorry but don't truly step up.This seems to be a common issue for Shea currently.

Shea Homes responded:
Thank you for sharing your feedback. Your comments have been shared with our team. shea

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Wonderful…

  • John K.
  • Verified HomeBuyer
  • June 15, 2025
  • Las Vegas, NV

Our first day at the sales almost turned us off. When my wife asked a question, the salesperson, said, “You weren’t listening.” After this initial experience, that sales agent was friendly, helpful, and professional. Frankie, our construction manager was exceptionally friendly, professional, and knowledgeable. He kept in consistent contact with us. Theresa, our warranty representative, has been professional and timely service so far.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Michael

  • Michael H.
  • Verified HomeBuyer
  • June 13, 2025
  • San Tan Valley, AZ

Sales office was fantastic. My review would have been much better however, the poor quality control of flooring company that Shea contracts with (Primera) and the unwillingness to correct the issues properly lead me to give the poor review. I am very disappointed that Shea isn’t taking ownership of the issue and making their subcontractors fix correctly and in a timely manner. My next step is to report to AZ ROC if this isn’t remedied soon.

Shea Homes responded:
We appreciate you sharing your comments. Our field team has been in contact with you and are actively working to address your concerns. shea

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Great

  • Uvaldo L.
  • Verified HomeBuyer
  • June 13, 2025
  • Hollister, CA

Whole process went smoothly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jacqui was AMAZING!!

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Ontario, CA

Jacqui and Mei are such a wonderful team. Trustworthy and transparent, I couldn't be happier. Thank. you both!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Design and materials are not good

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Ladera Ranch, CA

Design is not good for the kitchen, the cabinets are too low. It makes the work zone is useless

Shea Homes responded:
Thank you for your feedback. We will be sure to share your comments. shea

Total Score 4


Quality 1

Trustworthiness 1

Responsiveness 4

Good experience

  • Roger F.
  • Verified HomeBuyer
  • June 03, 2025
  • Parker, CO

Overall experience was good and we are happy either way our home and especially the lot .

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Joey was great in responding to my questions and fulfilling my requests. I could not have a better builder.

  • Thomas H.
  • Verified HomeBuyer
  • May 28, 2025
  • Conroe, TX

The builder,Joey and the warranty person, Brandon have been easy to work with. I am still waiting on the mail boxes to be installed to save me a trip to the Conroe Post Office.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Shea Experience

  • Les J.
  • Verified HomeBuyer
  • May 27, 2025
  • Queen Creek, AZ

Experience overall was very good. Sales staff was exceptional to work with. Superintendent of construction and associate were both extremely helpful and showed great attention to detail throughout the build process. Worked with Shea Mortgage and staff was also great to work with. We’re very much enjoying our new home. Only minimal items found during first 30 days of occupancy, but response to addressing a couple of items has been slow. Otherwise, I can’t say enough positive things in regard to our experience to date.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

High quality & easy!

  • Anonymous
  • Verified HomeBuyer
  • May 27, 2025
  • Conroe, TX

I had a very smooth purchase experience especially for my first time. Sales counselor Matt and construction manager Jorge, took such great care of me. I love my house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No Secrets

  • Paul D.
  • Verified HomeBuyer
  • May 27, 2025
  • Kuna, ID

Everything was transparent. Models were so helpful to visualize the right floor plan choice for us. There were upgrades in the models that were not available however at the design center. Just be aware. Upon moving in there were some issues (as expected) with a new home but they were addressed quicky by Sanel our warranty specialist.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Quality home builder with a classy group of sales and lending professionals

  • Greg H.
  • Verified HomeBuyer
  • May 27, 2025
  • Bonney Lake, WA

My wife and I had almost got sucked into a very poor build quality home in the black diamond area by a different builder. Fortunately for us, their inept finance team took long enough for us to miss a closing, and realize that multiple issues with the home would never be addressed. A walk-through with a sign off on things yet to be done and extremely poor quality issues not addressed like tile work that looked like it was done by an amateur. These guys are the real deal, are exactly what they say they are and nothing more- good people and quality home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

comfortable

  • Liqi B.
  • Verified HomeBuyer
  • May 27, 2025
  • Ontario, CA

The environment is comfortable and quiet, the property staff is competent, and the neighbors are friendly and harmonious.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome experience

  • Kaylashni N.
  • Verified HomeBuyer
  • May 26, 2025
  • Parker, CO

As new residents to Colorado, we stumbled upon the Lyricas we were transitioning from leasing to purchasing. Ideal location, spacious home, good workmanship. We made a great choice.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4