Shea Homes Reviews in Houston, TX

I am very satisfied for service

Buying a Shea homes is something that you'll remember, I have owned different brand new homes but it was a normal experience. Shea homes takes an extra mile to build you that dream home and they ensure that will be a lasting experience. Thank you Shea Homes

David and Richard were great help with the prossses

We had a great experience from the beginning when we met Alan. He was courteous, professional, friendly, and knowledgeable. He was always available to answer any questions throughout the process. We are also very pleased with the warranty dept in making sure everything was done to our satisfaction. We give kudos to Joel and Alexis for their hard work. I definitely recommend Shea homes for their beautiful custom homes and customer service.

The best thing Shea has done is hire Kim and Earl. They are the epitome of customer service and are the backbone of Shea homes in Cane Island. Kim is literally an encyclopedia of everything there is to know about Shea and their floorplans. She has the most amazing memory and the brightest smile. Earl has got to be one of the hardest working individuals in this company. After living in the new house for over a month now, I see Earl going around all the homes to be finished as early as 7am all the way past 7pm some nights. He is so good at his job. Always follows up with whatever I may have asked him. Always treats me and my family with kindness and professionalism. I initially went to Coventry (the other builder of the section) to shop their homes and tried to tour their models/builds. Tina, their salesperson, hates working past 6pm and complained outwardly to me on two separate occasions. I am self employed working 7 days a week till 5:30 every day. My 25 minute commute gives me 5 minutes to view homes and talk options? God forbid I have to keep her an extra 15 minutes past her work hours all while she potentially could have made some good money if I bought Coventry. Well I didn't. I suppose the housing market was so strong, she wouldn't care if I bought one of their houses or not. That's okay, because the next day, I walked in to Shea's model home and met Kim for the first time. She was more than happy to stay late to discuss their homes. Don't get me wrong, Shea has beautiful homes, but Kim was a huge reason we went with Shea. Our last home was a Lennar build and that was a disaster I wouldn't wish my worst enemy to endure. Kim, Earl, and Shea Homes turned our dream into a reality. ... More

Easy people to deal with and take the time to listen. Great value and experience for a dream home.

Entire process from beginning to end was smooth. They kept us informed abd did constant walk throughs. We had a great project field manager to help us on our home. If you are considering buying a shea home, it will be worth the money, time, and a quality home!

Great team, from the sales representative to the builder as well as the warranty team. Warranties are amazing, every small detail found after moving in was handled promptly.

HAD A WONDERFULL EXPERIENCE, STAFF WHERE ALWAYS RESPONSIVE AND TAKE THEIR TIME TO ATTEND TO ALL ISSUES RAISED

Jane has been incredible throughout the home build/buying process. She explained every aspect of Shea Homes as a company and builder; we felt comfortable moving forward with our purchase immediately. In addition, Jane was extraordinarily responsive to our questions, took care of our home-buying needs throughout the process, and continued to help after closing. We cannot say enough about the awesomeness of Shea Homes regarding the quality of our home and the customer service from all departments. We especially want to thank Jane, the sales manager, Mike, the building manager, and Tracy, the warranty manager, for their professionalism and resiliency in ensuring we had a great home-buying experience. We've built homes in different states and cities, and Shea Homes surpassed all our expectations and experiences. We highly encourage anyone in the home-buying market to work with Shea Homes. They will receive a top-notch experience, the same as we and all of our neighbors enjoyed. ... More

The process of building a home can be very stressful and overwhelming but the folks at Shea homes made my experience very smooth. From the sales team (Catherine) to the construction team (Jorge), every single aspect of buying from Shea homes was great. Even after closing, the construction manager (Jorge) continues to check in with me on any issues or questions I have.

The Shea home building experience was really good..On the construction side Josh, Matt and Jorge were excellent and on the sales side Catherine was great too. The building process is fun and stressful all at the same time. After the sale the Shea people have a 1,5 and 11 month warranty walk through and Brandon takes care fall issues that were missed prior to closing, just as it should be, service after the sale how refreshing in this world we live in today.

Builder delivered a quality built home, and quickly jumped hurdles to eliminate delays on completion. We were in our home before July 4th which was amazing and greatly appreciated! Sales was very responsive throughout the entire process … all the way to closing day!

Everything that Chuck said was pretty accurate, and he gave his professional opinion on what he thought was best for us, meaning picking out good products ( color, design, and others layouts. He made it simple and easy for us during the building process and kept us up to speed on what was going on. He responded to any of our concerns in a timely fashion. BRAVO ZULU , me and my family are very happy with the house, THANKS

We’ve been moved in for 2 months and everything seems to be up to our expectations. Shea homes have kept in communication with us starting from when the home was being built to now. and they’re quick to resolve any issues within a very reasonable time, which haven’t been many or major . We love our new home and would recommend a Shea home to anyone in the market for a home purchase

We had an outstanding experience with Shea. As one of Shea's first buyers in The Groves, they took care of us from start to finish. Alan did a great job of walking us through the buying process to get started and was available every step of the way. Joel went above and beyond through our construction process and stayed on top of all the details to make sure we were satisfied with every item during construction (and if we weren't, to make sure it was fixed). Then, Alexis has already been out for our first quality visit and is making sure we are happy in our new home and helping us through a few minor issues. Shea Homes has definitely been our best experience with a new builder. They offer a lot of checkpoints through the process and make concerted efforts to address outstanding items in a timely manner. The handoff process was also exemplary. Joel left us the full "instruction manual" for our new home and they have QR codes you can scan with your phone to take you to online guides for appliances, etc. We would not hesitate to buy another Shea home in the future. If you are fortunate enough to get Alan, Joel, and Alexis, you are in good hands! ... More

Shea has exceeded my expectations Ive bought a new built home before and after i closed the company wasn't responsive however Shea has been top notch with responding to all minor issues

Shea homes made building a house a pleasure

We love our house. Thanks, Shea Homes.

When I started looking to buy a home I looked at all homebuilders in the Houston metro area. When I came across Shea homes I really liked the floor plans, and they had some upgrade options that I have never seen with other homebuilders. I had never heard of Shea homes before, so I did some research online and saw that they had good reviews. I came to see the model homes in person and fell in love with one specifically. At that time the lots were not released yet for pre-sales, but I spoke to the Sales Rep. David and he kept me updated on when we could buy. The building process took about 5 1/2 months and David, Josh, and Jason kept us updated along the way. They are very friendly, respond quickly, and always addressed any concerns we had. The quality of our home is great, and we have a very beautiful home that we absolutely love! I would recommend Shea Homes to anyone. ... More

I love the hardwood floors, ceramic tile in wet areas, high ceilings, awesome view from backyard and magnificent granite oversized kitchen countertop. And lastly but most importantly how the Shea team is so professional and Reachable ⭐️⭐️⭐️

The process with Shea homes has been excellent. The loan department made sure that our loan was processed smoothly and professionally. During the construction, they kept us informed with numerous phone calls to update us on the status of the home. After the move-in, they consistently communicated with us. We moved in during the early phase of the construction. It turned out to be a good investment and the subdivision layout is extremely nice. We have been incredibly pleased doing business with Shea homes.

I want to say that getting a shea home was the best thing when it comes to getting a new home. From the beginning to the end I can not say enough how much I love my home and the service that shea home provides. This is my first home and I have to say this is the home to have for the rest of your life. The builders and the customer service goes far and beyond with you to make sure that you satisfied of what you are getting in a home. Thank you shea home for finding my dream house.

Great service, offer great options for any type of issues during qualification of loan

Communication throughout the process was great! Quality is outstanding. Love our new home!