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Shea Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Shea Homes.

Read all 150 verified reviews from homeowners that built a new home with Shea Homes in the Houston area. Houston homeowners have rated Shea Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes

has 4.2 out of 5 stars in Houston Area

150 Reviews in Houston Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.1

Value 4.2

Responsiveness 4.1

Shea Homes in Houston Area

View Homes

Customer Reviews

Overall satisfaction is great with some areas for improvement

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2024
  • Conroe, TX

The homebuying process was smooth with good customer service. The house is well-built and made from quality materials, but some design flaws leave a bit of an unpleasant aftertaste. For example, a few awkward door swings, a poorly placed light switch, and a strange kitchen layout make you wonder if the home design was tested for functionality. Some of these issues were addressed and modifications were accepted, but some other issues were simply ignored.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

My wife and I bought this home from Shea and we are very happy with our choice

  • Arthur F.
  • Verified HomeBuyer
  • April 28, 2023
  • Humble, TX

Shea built a quality home with added great features. Their sales staff is very responsive and their workmanship is high quality.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

Happy Homebuyer

  • Patrice C.
  • Verified HomeBuyer
  • November 01, 2022
  • Manvel, TX

Shae was great with keeping my husband and I updated during the home building process. We purchase during Covid and there were a lot of delays due to Covid delays. The construction manager was an angel and very responsive every time we sent a question or concern. Very happy with our builder choice!!! We love our new home!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall Great House

  • Stephen M.
  • Verified HomeBuyer
  • August 10, 2024
  • Manvel, TX

We had a great experience working with Josh on the home purchasing side of things. He was very helpful and worked with us on our relocation. The experience with him was great. When the house was turned over, Josh was very helpful with going thrugh the property and was helpful with the small things right when we moved it. Where things feel short was the details. With a house at the pricepoint we purchased at, there were just too many small things missed that we had and are having to get addressed. I feel its the details. I also felt we go the same quality if not lower in some of the ...

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

Owners response

  • Rodney S.
  • Verified HomeBuyer
  • June 25, 2024
  • Conroe, TX

I’m satisfied with the home. Didn’t care for the building experience. It was extremely stressful. I’m still dealing with issues from the build, having to turn in warranty request to get items corrected!

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Great construction manage - very well managed Jeremi T

  • Kevin B.
  • Verified HomeBuyer
  • August 11, 2023
  • Rosharon, TX

Great construction manage - very well managed

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Overall a very positive experience. Once warranty work is completed we will be 100% satisfied.

  • Timothy M.
  • Verified HomeBuyer
  • November 23, 2022
  • Conroe, TX

SalesPerson David was awesome. Did above and beyond what was in his control. Represented Shea very well. Love the home, specifically the layout.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

Shea Homes - Good project manager and sales.

  • Matthew H.
  • Verified HomeBuyer
  • November 02, 2021
  • Missouri City, TX

Good project manager and sales.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 2

Shea Homes - A decent builder with good service

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2021
  • Manvel, TX

A decent builder with good service

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Shea Homes - They build a good product

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Manvel, TX

They build a good product

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

they did their best services for me.

  • Sabin A.
  • Verified HomeBuyer
  • February 28, 2024
  • Missouri City, TX

it is a good house at this price in this time. quality materials and constructions. i will recommend my friends and family if they are looking for a house.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Neighborhood and home

  • Jesse R.
  • Verified HomeBuyer
  • May 31, 2022
  • Humble, TX

Only wish yard was more level. Too Many unlevel spots in yard.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Waiting

  • Linda R.
  • Verified HomeBuyer
  • March 01, 2022
  • Spring, TX

Closed escrow December of last year It now May and still waiting for Ring doorbell and Wi-Fi plus repairs needed

Shea Homes responded:
Thank you for your feedback. We continue to experience supply chain issues and out customer service team will get these items to you as soon as possible. shea

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

Homebuyer

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2025
  • Missouri City, TX

It is very expensive buying a home. Upgrades are extremely overpriced, but it’s the cost of doing business.

Total Score 4


Quality 4

Trustworthiness 3

Value 2

Responsiveness 5

The people who I work with

  • Patrick T.
  • Verified HomeBuyer
  • February 01, 2022
  • Rosharon, TX

Details are a problem with the end product

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Still Waiting on That WOW Moment

  • Kathy G.
  • Verified HomeBuyer
  • April 29, 2021
  • Manvel, TX

The sales center was awesome, got the lot on the lake and the very expensive upgrades, however the thoroughness in detail to a pristine home build missed the mark with the construction workers not paying attention to detail. The pandemic brought in poor quality workers and flawed workmanship. Quite a few things were incomplete and I did not have that WOW moment when moving in. Deep cleaning wasnt done, the home was dusty, tile and flooring did not look brand new, electrical glitches still happening with the breaker, missing under cabinet lightening, missing sprinkler heads, HomePro is ...

Total Score 4


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Shea Homes - Beautiful layout and floor plan

  • Ebony B.
  • Verified HomeBuyer
  • February 09, 2021
  • Humble, TX

Beautiful layout and floor plan

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

House quality was good, but building completion was delayed.

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2023
  • Katy, TX

The house quality was good. Also, the builder's representative whose name was Randy was very responsible. He was great! But we were not happy for the delay to build the house. It delayed almost half year for completion to lead to our mortgage loan rate to be higher, which means that we need to pay more money for the mortgage loan.

Total Score 3


Quality 4

Trustworthiness 3

Value 2

Responsiveness 4

Shea Homes - Sales people were very kind to concerns

  • Audrey W.
  • Verified HomeBuyer
  • November 27, 2021
  • Spring, TX

Sales people were very kind to concerns

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Nabeel home buying experience

  • Nabeel S.
  • Verified HomeBuyer
  • March 24, 2023
  • Katy, TX

I would recommend Shea Homes to others based on the construction and the construction manager Randy. I would warn them about Shea Homes sales team, people like Rachelle and her manager as they gave me one of the worst experiences of my life. Also I would warn them of some of the sub contractors like Home Pro who where anything but pro.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Agent and engineers and other staff were nice.

  • Melanie S.
  • Verified HomeBuyer
  • October 06, 2022
  • Missouri City, TX

Quality of kitchen cabinets not good, drawers wiggles . K Kraft or J kraft came to check and said that’s how it is. Doors not installed well. Floorings in the second floor noisy when someone is walking. I think for a new house not supposed to be like that. was address when we reported it but still the same noisy floor. It’s weird and not good for a new house.

Shea Homes responded:
Hi Melanie- Thank you for your feedback. It has been shared with our Warranty Manager, Brian and he will be reaching out to you shortly. shea

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 5

HVAC venting and system i

  • Thomas D.
  • Verified HomeBuyer
  • August 10, 2023
  • Conroe, TX

HVAC seems to be poorly installed. Multiple issues in first couple months in the home. Walls cut open everywhere, mold from condensation.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 5

Beautiful House

  • Roger A.
  • Verified HomeBuyer
  • February 26, 2023
  • Conroe, TX

We love our house but getting anything fixed after the fact is impossible.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Good reputation but with glaring shortcomings

  • Alnoor R.
  • Verified HomeBuyer
  • December 30, 2021
  • Manvel, TX

Builder uses subcontractors and coordination between trades is poor or non existent. Sometimes things are put together without any thought being given to function. So for example a video doorbell is installed where the pointed at a wall rather than the entryway. A towel holder is installed such that any hanging towel blocks the electric outlet a few inches underneath. How does one plug in a hairdryer with a wet towel draped over the outlet. The front lawn is graded wrong and the manhole cover for the City drains are covered- solution? Unknown workmen come in, dig to uncover and expose the ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

The poor quality of grass that this sub division uses

  • Jerold M.
  • Verified HomeBuyer
  • July 22, 2021
  • Manvel, TX

Say produces a nice lovely Home!!!!

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 1