Shea Homes Reviews in Houston, TX

I am extremely disappointed with the quality and workmanship of my newly-built home. As a new homeowner who has invested over $500K into this property, I expected a level of quality that is simply not present. From the moment I moved into my newly built home 3 months ago, I have encountered numerous issues that should have been addressed during the construction process. The walls are not straight, the paint job is sloppy, wall texture is uneven, tiles are crooked, cabinet paint is peeling, windows seals are broken, roof was leaking, pipes were leaking behind the wall, and a number of other issues. We’ve addressed these issues, and some have been corrected, but with it was met with lots of difficulties. Almost 3 days a week for over 2 months, we’ve had various contractors in our home to fix the issues in which they come over unprepared without the correct materials and equipment. They also come uninformed of what they are supposed to do and it’s difficult to communicate to them because there is a language barrier. Also many of them are sloppy and created more issues resulting in multiple visits to fix the issues they’ve caused. There are still a lot outstanding issues that needs to be addressed and the warranty team seems are not as responsive as they were when we initially had our 30-day follow up. This lack of communication is unacceptable, especially considering the amount of money that I have invested into this property. I am frustrated with the level of service that I have received thus far, and actually hate my house. I regret buying it and can’t wait to sell it. ... More

I have purchased several homes over the years and my new Shea home is by for the worst. The only reason i purchased the home is i was being relocated by my job and needed an inventory home immediately and this one was available. Everything in this home, the sinks, the tubs, the fixtures, shower heads, lighting, light switches, door knobs, ceiling fans, faucets and cabinets are all of the cheapest quality. I wouldn't think that such cheap material would be used in a 410k home. The paint and caulk was finished extremely sloppy. I have been living in the home just over a month and i have noticed the the tubs and sinks have scratches, I have found chips in counter tops, areas of exterior brick work missing mortar. This home was just thrown together by the cheapest bid winner. I researched some contractors the Shea builders hire for work and some of the contractors average 2 and 3 stars with aweful reviews. I expected more but i am disappointed with my new purchase. Living in the home i am constantly finding new things that are wrong with the home. Would i ever buy another Shea home or reference anyone i know to buy a Shea home, the answer is simple NO! ... More

Take your business elsewhere. Shea built us a subpar home that is not worth the premium pricing they asked for. There was very little receptiveness to criticism from us pointing out even the most obvious of issues. Ask to meet and talk to the construction manager before deciding to sign the contract.

I'll start by saying if I knew what I know now, I'd have gone with a different builder. The workmanship and quality of Shea Homes product (specifically) my home is complete garbage. For what the house cost, anyone in their right mine would expect a better product. From poor paint job, floor/tile completion, misaligned doors and the list goes on. Each day I'm in this house, I find more issues of poor craftsmanship and rush job. What makes it frustrating is the fact there were zero compromises from the builder in regards to making minor changes during the building process but here I am waiting weeks for them to fix items that should have been done from day one. The finance lady acted like she couldn't care less if we went with a different financial institution, which actually should have gave me a clue on what I was getting into. Bottom line is, other than the sales rep, the rest of the experience has been well below average. Tired of taking off work to get crap fixed. Which brings me back to my beginning sentence, if I knew what I know now, I would have sprinted away from Shea. But lesson learned! Just my experience. ... More

Overall we did not have a great experience with our first home purchase. Three different builders worked on our home. The first two were let go. I will give credit to Jorge for inherited a myriad of problems, did his absolute best to clean up the mess. You must get a third party inspector. It's a must. The builders gave us a very hard time over that but we still had him come through, despite costing us $750. Our inspector delivered a report well over twenty pages. We were wooed by the model house. Yet the quality of the build on ours was anything from it. Sloppy craftmanship through out, facets and receptacles not level, light fixtures out of socket, and unsealed window sill molding letting spiders and various insects in. A leaky sprinkler systems, and an AC that doesn't cool the house. Needless to say the paint job was poor too. The garage remotes never worked. The workers didn't even bother removing the wraps from the garage rails, and there is spray pain everywhere. It's just sloppy hurried work. Be careful, verify, verify, and then verify some more. Do not fall for the razzle dazzle of the model or the sales people. ... More

The build experience towards the end was stressful. We chose upgrades that we had to follow up on. The project management was lacking. The workmanship was not good. We are still dealing with issues like basic finishing of tiles that have grout haze on them, Lvp flooring with stains. Quite disappointed

This experience was awful! The VP Scott was arrogant and does not care about customers. I have asked other Shea home neighbors and they all felt the same! No one addresses problems and did not things seriously. We all spent a lot of money and chose to pick Shea, but we was treated as if we should be grateful to have Shea. That is why Perry has sold more houses in this section than Shea. Customer service is the most important aspect of sales.

Beautiful home design and the price was good to include upgrade prices.. I had to remind construction manager about upgrades.. Who is checking the checker? The painters should be banned from painting.. Floors not floated or not properly floated… Still waiting 3 months for outdoor kitchen refrigerator handle.. Waiting on outdoor kitchen brick repairs.. Took a year 13 months to build home since deposit and watched neighborhoods and others builders closing homes within 6 to 8 months.. Can’t blame COVID-19 on this.. The warranty lady for Shea is correcting what should have been done earlier.. The sales lady was amazing and a buffer but heard she got fired.. ... More

Stove vent not working properly, was told to go through manufacturer, total BS Grass full of weeds and landscape full of weeds Not satified

Shea built us a nice house but after closing the Customer Care disappears ... The overall quality of the house is average. The buying process was good, the choice of external materials and features was terribly poor: only a few samples of bricks and stones, no catalogs to see or images, just use your imagination to try to understand the final result, this is it was very frustrating. The Design Center is a trap for customers, just adding really basic upgrades (or simply changing some materials) the prices rises easily about 20K+. The "included" materials are really ugly. At Closing my front and back garden was not finished and part of the backyard was already dead (it is still dead after 3 months ...). After the first month's inspection I detailed all the haouse issues but after many promises, no one came or called me to fix them. I will not recommend Shea to family and friends. ... More

I don’t recommend to buy from Shea Homes

Project Manager assigned had no clue on the work happening and literally there is no quality check done by Project Manager and Quality team. Not sure why Shea Homes has even employed them. Basics to major issues were missed out. Cracked woods, alignment, Gaps in exterior fly sheets (not stapled and low quality), wavy walls inside, tiles alignment, cracks in concrete. 7 windows needed to be replaces after we pointed out the issue. Our blood boils thinking about what we have been made to go through this. We have spent so many hrs wit observation, documenting and follow up with project manager to get things fixed. All the time we were pushed these will be fixed before delivery. Big liar. In the end when we did escalate to higher up, that level of management is superb awesome but the damage is already done. Like tiles they agreed to replace 90+, but as we had already moved in the home and kids being allergic to dust we could get this corrected and living with these misaligned tiles. ... More

The process of building our house with Shea Homes was full of stress, frustration and anxiety instead of excitement. The company contracted unqualified workers that didn't care for the work they do. We though the quality of work will be the same as the model home WRONG, before moving in, we had to paint the house, the paint the company used was the lowest quality. We been leaving in the house 2 months and quite often we loss electricity in the master bedroom, we report the problem at least 6 times and still is not fixed, is a long list of problems due to the very poor job.

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Don't buy from them. Rather buy a 100yr old house than a new one from these people. I guarantee ull have less issues. Only person was excellent was the sales guy and the warranty lady. Kindergartens could build a better house.

The whole build out process was terrible. The general contractors here are basically sales people and have a made up answer for everything you ask them. We’ve had numerous items that were on our addendum that we pointed out that weren’t there while we did our check ins during the build. Sent our sales rep and GC an email listing out all of those things. GC made up lies saying like our coach lights are wired, they bricked over it and they just need to cut it out. Come back a week later, electricians are at the house installing it and even told us that they were called back out because they weren’t initially told to do that. In addition to other items, they ended up having to add it later and ended up doing a shotty job. Another example is that they missed that we were suppose to have a cut out in our master shower, added later, and spilled white grout in a section of our black stand shower floor, and the GCs excuse was that it’s going to change color because that’s where the water hits the ground.. It was clearly grout and he said professional cleaning will get it out.. lie. So be sure to check your addendum items that you paid for as an “upgrade” also our flooring has paint throughout that won’t come off and the wood flooring has noticeable gaps and said no flooring is perfect and they also have planks with wood putty filing and said it’s the texture… we have engineered wood floors, not real wood. When it’s clearly a damaged piece. GC even admitted that the floor was delayed because they were having issues leveling the floor and had to do it 3 times. They also had our dishwasher on top of the counters and ended up scratching it up, we could clearly see how they pushed the dishwasher off and left a clean straight line scratch that was black. It wasn’t coming off, he told us it was the pattern in the granite.. another lie, they ended up having to get someone out to buff it. Don’t get me started on how long it takes them to send someone out. Warranty hardly answers. I have to constantly follow up. We’ve had issues with electrical since we’ve moved in. They are all nice in person but when it comes to taking action.. silence. We’ve had issues with the doors and the weatherproofing causing bugs to come in, there’s a clear line of sight where light is coming in.. GC tried to say it’s a reflection from the glass on our door.. it’s not, when our warranty person came out she even said there’s clearly a hole. Our side fence is poorly cut our dogs can get out of it. GCs response was put chicken wire there because the slant of our lot they had to cut it like that.. also not true, even shea sales rep saw it and agreed that was bad. It got to the point where we were catching so many mistakes, the GC told us we can’t come check on our house anymore and that he would start locking the door if he had to. He wouldn’t respond to our emails, assuming he didn’t want it in writing, but when my agent would call him he would say he’s working on all fixing all the issues. The quality and overall experience we’ve had with shea has been terrible since we signed our contract. I would never build with them again or recommend anyone to build with them. ... More

I don't even know where to begin. What was suppose to be my dream home has now turned into the most horrible home building experience, I've ever had. I'm a seasoned homeowner, this is not my first rodeo. I've built three other homes that I did not have this many issues with. I had never heard of Shea Homes, but they were the only ones left that were building in the area I wanted to build with the price point that I was comfortable with (mid/high). They pride themselves as a mid-level luxury builder, but they are far from that! The sales experience was great I thought until later when I found out that the items that were not done, originated at the sales office. The construction experience was ridiculous. At the construction meeting my build was handed over to another construction manager who came from a reputable builder, however the manager was not prepared as he did not even familiarize himself with the blueprints of the home! We spent most of the meeting figuring out where to place the in-ground outlet in the family room. We also discovered at that time the study was not recorded with doors, just an opening by the sales office. Spoke to the sales office, which offered to add framing for a door at no cost due to the error, but I needed to install the door at my expense later, which I was fine with. At the pre-drywall meeting, he didn't have the inspection report from my inspector to go over, so my time and my realtor's time was wasted. He said that most everything that was on the report was already on their list as well and would be fixed. We pointed out that the study did not look like it was framed for the door, he said that they were still working on it. Overall the construction manager was not communicative of the process and would get agitated when asked questions. As with many other builders the construction was delayed due to Covid and that was understandable. However, as my build was nearing completion I asked before putting my existing house up for sale if the estimated date of completion is still end of December and was assured yes. I was able to sell my house at full asking price in one day with multiple offers. We had it planned out perfectly with the close being end of December. Three weeks before the close, we were told by the builder that the house was not going to be completed until second week of January. We had to renegotiate our existing house sale to include a lease back for the additional time and lost 7K in the deal. Then the week of our close the construction manager asked if there was any way to push it another week, I said absolutely not! He said the aesthetics (paint, caulking, cleaning, etc.) were still not complete and the home would not be 100% move in ready, but would take care of everything in the weeks to come. I said that I was fine with that and closed on the home. At the walk through they were still working on the home, so I did not sign any documentation as it was only a ten minute walk through. Move day, they were still painting rooms as we moved in. They gave us a few weeks to settle in and that's when all the trouble began. Found out things such as gas dryer connection, carriage lights in front of home, etc., things that you would expect from a mid level luxury builder to have included in the home was not included but were an option. The options should have been brought up in the sales meeting and were not. As I we settled into the home we noticed that the seams in between the drywall in the whole family room were showing. After having a few independent contractors/engineers look at it, it was found that Shea contractors did not let the mud/filler in between the drywall boards dry before texturing and painting. At this point I did not want to have anything to do with the construction manager Jason. The matter was escalated to Josh, who quickly tried to diffuse the situation and was helpful in getting the drywall, dryer connection and driveway taken care of before he handed me off to the warranty department. Although Alexis in warranty has been helpful in trying to get things taken care of, she is now unavailable. Nobody is available. I have left messages for Alexis and Josh and have not heard back. It is now four months and my house still has the orange tape they marked on everything that needed fixing. I have family coming at the end of May and need all this fixed NOW! I have communicated this with Josh two weeks ago and have not heard back. Speaking with my neighbors, I'm learning they are having the same issues. We all have decided that if this lack of communication continues and issues are not taken care of soon, we will have no choice but to take action. So Shea, where is "The Shea Difference" that you are so proud of?? "The thoughtfulness that sets you apart"?? Your website says you offer "An experience as enjoyable as the place you'll call home", I think not! Those of you that are contemplating buying a home with Shea, think hard. Keep in mind all things you would normally see in a home may be considered options with Shea. They nickle and dime you on everything! I spent almost 70K just in options/upgrades and my home does not show it due to their craftsmanship. Four months later I'm sitting in a home with drywall issues, unsealed trims, unpainted trims, cracked countertop, cracked toilet, rusted bath tub, holes in concrete patio, cracks in concrete in garage, no gutters in back of home, no carriage lights, the list goes on. This is the real Shea Home experience! ... More