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Shea Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Shea Homes.

Read all 155 verified reviews from homeowners that built a new home with Shea Homes in the Houston area. Houston homeowners have rated Shea Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes

has 4.2 out of 5 stars in Houston Area

155 Reviews in Houston Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4.2

Responsiveness 4.2

Shea Homes in Houston Area

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Customer Reviews

Shea Homes Del Bello Lakes

  • Juan M.
  • Verified HomeBuyer
  • January 05, 2022
  • Manvel, TX

The process of building our house with Shea Homes was full of stress, frustration and anxiety instead of excitement. The company contracted unqualified workers that didn't care for the work they do. We though the quality of work will be the same as the model home WRONG, before moving in, we had to paint the house, the paint the company used was the lowest quality. We been leaving in the house 2 months and quite often we loss electricity in the master bedroom, we report the problem at least 6 times and still is not fixed, is a long list of problems due to the very poor job.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

How useless customer service is and how non dependent Shea homes is when it comes to the customer needs

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Spring, TX

The painting and interior work is horrible the cabinets are weak please don’t rush your inspection cause there will be a lot of thing you notice once you settle into your home

Shea Homes responded:
Thank you for your feedback. Please contact our service team at customerservice@sheahomes.com. You will also have the opportunity to go over any issues with us at your 1-month customer service appointment. shea

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

I wasted my 401k money

  • Frederick R.
  • Verified HomeBuyer
  • February 23, 2023
  • Humble, TX

Don't buy from them. Rather buy a 100yr old house than a new one from these people. I guarantee ull have less issues. Only person was excellent was the sales guy and the warranty lady. Kindergartens could build a better house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend building with Shea

  • Richard G.
  • Verified HomeBuyer
  • September 12, 2022
  • Spring, TX

The whole build out process was terrible. The general contractors here are basically sales people and have a made up answer for everything you ask them. We’ve had numerous items that were on our addendum that we pointed out that weren’t there while we did our check ins during the build. Sent our sales rep and GC an email listing out all of those things. GC made up lies saying like our coach lights are wired, they bricked over it and they just need to cut it out. Come back a week later, electricians are at the house installing it and even told us that they were called back out because they ...

Shea Homes responded:
Hi Richard- Thank you for your detailed feedback. We have shared this with our team and the Warranty Manager, Brian has reached out to you to schedule a time to review these items. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer Beware!!!

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2022
  • Spring, TX

I don't even know where to begin. What was suppose to be my dream home has now turned into the most horrible home building experience, I've ever had. I'm a seasoned homeowner, this is not my first rodeo. I've built three other homes that I did not have this many issues with. I had never heard of Shea Homes, but they were the only ones left that were building in the area I wanted to build with the price point that I was comfortable with (mid/high). They pride themselves as a mid-level luxury builder, but they are far from that! The sales experience was great I thought until later when I ...

Shea Homes responded:
Hello. Thank you for your feedback. We'd like to review your experience with you but don't have the info to follow up. Please contact us at warranty@sheahomes.com. shea

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1