Shea Homes Reviews in Washington, VA

I am a firm believer that everything happens when it's supposed to happen. I had looked at this house about 4 or 5 times and was lucky enough to be able to purchase it when my house finally sold.

Dan was awesome to work with. He answered all our concerns/questions promptly and was the ultimate professional throughout the buying process.

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Seth was phenomenal. He did a great job, and was extremely responsive.

The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives

The painting job is really bad, lots of errors and missed areas, paint spatter all over cabinets and floors.

I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.

All I can review is my experience-but it has been amazing. Love my home .

I Love my Shea home!

Overall our experience with Shea Homes and Shea Mortgage was very positive. We are enjoying our new home very much!

Great lock step buying process.

Front start to finish you will like someone has your interests at heart. Followup to any questions is fast. And if someone does not have the answer, they find out. It went very smoothly and I cant say enough about the customer service.

Overall I had a very good experience, everything on time even in these trying times. Home was presented as told, the team of sales to builders was excellent! Definitely would recommend anyone considering building with Shea to do so.

The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.

The home buying experience was professional, process driven, and yet flexible to accommodate my needs during this pandemic.

It is taking a long time to do the final paving of the roads. The flooring scratches very easily and the paint used inside is very cheap but for the most part the home is nice.

SOD was laid unevenly. Cabinets had obvious damage and was incorrectly installed. Electrical mounts are crooked. Cracks already showing up in the driveway and basement foundation. Porch concrete discolored. Baseboards were poorly attached with no pride in workmanship.

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

Great place to spend the quieter stage of life

I searched the Winchester VA area online for 55+ communities, including with Google Earth at street level. The latter was very little help because Trilogy east is still under construction. The Shea website for Lake Frederick was most helpful for previews and prices of models. Dan Wall was very helpful through the contract process. Sight and Sound failed me, my agent actually forgot to order my television equipment. Their Techs showed up and had no television to install.

Overall good communications and progress reports. Overall good quality of materials and construction.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

Our experience with Frank in sales was very good. We had a bump in the road and Frank quickly found a solution. We had a change in project managers and both were very nice. Seth ended up being our PM and we were very happy with him. He kept us informed, sent pictures of progress and the house was always clean when we came to see it. The only thing I can see room for improvement is using teams. I had never used it and could have used some guidance. Also, it seems like there is a disconnect with the app and online version. Things weren’t always answered in a timely fashion because of this.

Salesperson was very responsive. Overall pleased with the home and the services provided by Shea homes during the building process and first month of occupancy.