Shea Homes Reviews in Washington, VA

The home buyers are buying a lifestyle- not a quality built home. When we bring issues to the warranty manager the appropriate tradesperson is dispatched to check it quickly. Most issues are assessed and fixed PDQ. The heating and electrical concerns are still a concern. Having your own inspector or engineer evaluate your living space is appropriate. If the homes would built better ( level, plumb and Better than tolerance ) so much aggravation would be a non issue. Owning here has been discouraging. I do like the clubs and facilities.

There is a lack of attention to details, such as drywall, trim and paint application. The build process is rushed and can show in the finished product. Also the windows that are used are of a poor quality.

The effort made by Shea Homes has been exceptional! The Field Manager (Michael ) kept us abreast of progress on a weekly basis once ground was broken and the Warranty Manager ( Laura )was very affective at addressing any issues that surfaced post delivery. Once your in your home you realize your neighbors are all very friendly & happy! You can't go wrong with Shea Homes at Trilogy!

Overall the experience was a very good one. Due to the pandemic, it has been hard to get repairs done in a timely fashion but my Trilogy team has been responsive to other smaller issues. I do appreciate the coordination between Trilogy and the HOA.

Our experience with Frank in sales was very good. We had a bump in the road and Frank quickly found a solution. We had a change in project managers and both were very nice. Seth ended up being our PM and we were very happy with him. He kept us informed, sent pictures of progress and the house was always clean when we came to see it. The only thing I can see room for improvement is using teams. I had never used it and could have used some guidance. Also, it seems like there is a disconnect with the app and online version. Things weren’t always answered in a timely fashion because of this.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Seth was phenomenal. He did a great job, and was extremely responsive.

Closing made easy with electronic closing since we were located out of state.

This is the right place at the right time. Everyone has been very helpful and we are looking forward to many happy years here.

The entire process was flawless. The sale was low key without a pressured effort to purchase. The mortgage processing was easy. The closing was relaxed. Everyone worked to accommodate our schedules. The home quality is excellent and our home services representative gives us prompt responses to our requests. Best decision we have made in our lives

Great showing models, good customer service great workmanship.

Salesperson was very responsive. Overall pleased with the home and the services provided by Shea homes during the building process and first month of occupancy.

The entire process went very smoothly. The quality of workmanship is excellent and I appreciated the customer service and responsiveness to any inquiry I had…

My wife and I found that our customer representative did not provide information to us unless we asked a specific question. Even then, there were many questions she simply relied with "I don't know". She did not offer to find the answer most of the time. Once we took possession of our home, we were very pleased with the workmanship and quality. We have had some minor repairs that needed to be addressed and the builder/vendors seem to be ready and willing to make us happy. While the purchase experience was not a pleasant as we expected, the end result is more than expected.

Attention to detail and "white glove" inspections ensured a quality product. The home was move-in ready.

Overall a great experience since I was living in California during the build. I was very pleased with the status updates during the process and appreciate that Shea has check-ins at 1, 3, and 12 month intervals. I have noticed some workmanship that I’m not 100 percent happy with though, but things I point out generally get corrected. Overall very happy and love my new home and neighbors.

I cannot say enough good things about Trilogy team members Kristine, Diana, and Micheal. These individuals are first rate professionals who consistently confirm our perception of Trilogy as a top tier 55+ community.

Shea Homes - Trilogy was responsive and extremely organized. This allowed then to handle in the most effective way supply chain challenges and other potential disruptions to the building process. We were kept informed all along the way. No surprises.

I appreciated the weekly email updates.

Our salesman person was outstanding. He was informative, friendly and always there to answer our questions

Attention to our wants/needs was outstanding. Communication during the process was outstanding. Many thanks to Frank, Michael and John.

Expect less than full candor from Shea, reluctance to address for builder to correct reported issues, certain paired windows that do not match in size, haphazard interior work with wall surfaces, and incomplete resolution of all reported issues at one month walkthrough. Many issues were missed by time of closing by the builder at the first walkthrough. We expected much better and now have to endure two years of ugly construction behind our home and also occasional blasting that will continue for awhile, both of which we were not told about by Shea Homes.

The painting job is really bad, lots of errors and missed areas, paint spatter all over cabinets and floors.

I had been out of the home sale market for over 35 years and Shea made me comfortable, explained all that needed to be accomplished and addressed my concerns along the way.

I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.