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- Washington, VA
Shea Homes Reviews in Washington, VA
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What Washington Homeowners Have to Say About Shea Homes.
Read all 79 verified reviews from homeowners that built a new home with Shea Homes in the Washington area. Washington homeowners have rated Shea Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes in Washington Area
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Customer Reviews
Shea Homes - Trilogy - Be aware that if you buy a “Designer” home, it’s nothing more
- Liz W.
- Verified HomeBuyer
- December 07, 2021
- Front Royal, VA
Be aware that if you buy a “Designer” home, it’s nothing more than a spec home with no extras. I’ve already spent $25k upgrading things…not happy about that.
Shea Homes responded:
Hi Liz. Thanks for taking the time to share your feedback. A designer home is an already under construction home that will close before a new build, allowing you to move in sooner. Because the home has started, many of the options and upgrades within the home have already been chosen by our design team. We do try to add a mix of our most popular options including upgrades versus just standards and allow for the buyer to choose or change some options providing those changes fit within our construction schedule. If you have concerns about the options/upgrades in your home, please reach out to our sales manager Wendy to review these items. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Quality work shows in the details. Unfortunately, windows are crooked, the kitchen cabinets were postmarked and distressed and nails are popping out of the wall. The heating unit is not large enough to handle both the upstairs and downstairs are not suff.
- Anonymous
- Verified HomeBuyer
- April 20, 2023
- Front Royal, VA
The home buyers are buying a lifestyle- not a quality built home. When we bring issues to the warranty manager the appropriate tradesperson is dispatched to check it quickly. Most issues are assessed and fixed PDQ. The heating and electrical concerns are still a concern. Having your own inspector or engineer evaluate your living space is appropriate. If the homes would built better ( level, plumb and Better than tolerance ) so much aggravation would be a non issue. Owning here has been discouraging. I do like the clubs and facilities.
Shea Homes responded:
Thank you for taking the time to share you experience and feedback. Since you posted anonymously we cannot address your concerns. Could you reach out to warranty@sheahomes.com so we can have a chance to respond to you? Thank you!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Less than Promised and Expected
- Daniel V.
- Verified HomeBuyer
- March 01, 2022
- Front Royal, VA
Expect less than full candor from Shea, reluctance to address for builder to correct reported issues, certain paired windows that do not match in size, haphazard interior work with wall surfaces, and incomplete resolution of all reported issues at one month walkthrough. Many issues were missed by time of closing by the builder at the first walkthrough. We expected much better and now have to endure two years of ugly construction behind our home and also occasional blasting that will continue for awhile, both of which we were not told about by Shea Homes.
Shea Homes responded:
Hi Daniel. Thank you for your feedback on your new home experience. John will follow up with you to discuss any remaining issues on your home.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Shea Homes - Trilogy - To get the lot I wanted I had to purchase a Shea Designer home.
- Patricia P.
- Verified HomeBuyer
- May 04, 2021
- Front Royal, VA
To get the lot I wanted I had to purchase a Shea Designer home. This meant I could not add any options to the home. While I understand not being able to delete anything, I fail to understand why buyers are not able to add options like an outdoor fireplace which would have increased the sales price and profit of Shea, and would have been a huge service to the buyer.
Shea Homes responded:
Thank you for your feedback. Our sales manager Wendy will reach out to you to discuss Designer Homes.
Total Score 2
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
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