Village Builders Reviews

It was a long buy but it was all great in the end we truly love the house

Very nice house. It is well built. The office people and Bradley were wonderful. Always ready to help with a problem. Highly recommend this neighborhood.

He responses to our concerns immediately. Even though he might not be the one, he takes his time to explain what we are to do and points us in the right direction.

We are extremely pleased to share our very positive home buying experience. From the very beginning, the process was smooth, well-organized, and far less stressful than we initially expected. Every step was clearly explained, and we always felt informed and confident as we moved through each stage of the purchase. A special thank you goes to our sales agent, Scott, who did a tremendous job guiding us throughout the entire journey. He was patient, knowledgeable, and always available to answer our questions, making sure we understood all our options and felt comfortable with every decision. His professionalism and support truly made the experience exceptional, and we are very grateful for his help in making our home-buying process such a success. ... More

Everything was an issue with your team, I'm still dealing with problems and with a fee that the how is requesting to me and your team don't give me answers

Lennar is not able to keep its commitments. I will share my experience within our company home portal as well as or community social media.

Loan office Barry doesn't always reply to emails. When I called him, he give me the wrong information multiple times. Also, the roof leaked every time it rained due to a cracked and uncaulked vent. This house was on the market for months, how did the construction crew and sales people not notice this issue?

Buying our Village Builder home felt very streamlined because most of the design decisions and upgrades were already bundled in through Lennar’s Everything’s Included–style approach, so we didn’t have to nickel‑and‑dime every feature. The process from selecting the floor plan to closing stayed relatively simple, with in‑house mortgage options and coordinated closing support that kept paperwork and timing under control.

Excellent service , beautiful home’s

Very communicative during the process. No complaints.

Our Sales Consultant was amazing. Construction managers changed towards the end. First was quick and attentive. Second started off slow but came around. Questionable quality from kitchen cabinet and driveway contractors. Mortgage process was subpar.

Scammers. Salesman Stephen Collected my initial deposit. Refused to return my money back although promised to refund if home buying process did not work out. I didn’t get any home, they still took my money. Scammers. Future home buyers stay away from scammers like Lennar mortgage. Village Builders at Esperanza new Avante Richmond TX.

This was my second Lennar home, and I must say that the quality and overall experience was completely different from my first purchase. Each step after working with the Sales Consultant was a pure nightmare. I would honestly appreciate it if someone contacted me to discuss.

Good experience, nothing much to complain.

Our experience with Lennar/Village Builders has unfortunately been defined by a significant lack of professionalism and poor communication. The process began with a delay in our home's completion, for which reasons were not clearly communicated. When we finally met with the construction manager, we were met with an unprofessional and condescending attitude. He appeared dismissive of our concerns, often scoffing at them, and refused to acknowledge my email communications entirely. Furthermore, he discussed my emails with my partner without my inclusion, which was highly inappropriate. This dismissiveness extended to the build quality. When we pointed out numerous flaws within the new home, the response was repeatedly that they were "builder grade" or "standard." We did not anticipate needing to make immediate repairs ourselves upon moving into a brand-new construction. Since moving in less than 90 days ago, several issues have surfaced. A major water leak under our front yard was brushed off as a "stuck sprinkler" by the quality manager during our closing day visit, which proved to be incorrect. While the house itself is satisfactory, the constant theme of unprofessionalism and the avoidance of direct answers from the Lennar teams is deeply concerning. We have other concerns to address but are hesitant to submit warranty claims. Given our experience and the reputation we've heard about Lennar's warranty process, we feel we must wait and compile all issues at once rather than trusting they will be handled correctly as they arise. ... More

Incorrect location cant answer survey

Our initial Sr Loan Processor was one of the worse personnel to help us … she did not communicate properly with us throughout the process . At times I was not sure if we were not going to get the loan on time …luckily Lennar sent us another Loan processor & she was excellent along with our initial sales rep Glady .. she did an amazing job .

After deposit given. Business office strong armed closing times, events throughtout end processes. Making repairs responsiveness apprehensival.

There is a mix experience on the process. it depends on the seller POC and Broker POC.

Our sales person John and construction manager Kenneth were both a pleasure to work with. We LOVE the NexGen plan!

Hi, the initial build quality of the home is great but since we moving in we had constant issues with equipment not working including HVAC, leaking washing machines etc.

I think it was probably because i was not incountry

This is my first experience with a new construction. Overall, my impression is positive.

1. On the day of my closing april 21,2025 as stated by lennar that the house is READY TO MOVE in anytime ONCE CLOSING COMPLETED but when i went to my home same day after closing i found it its DIRTY! some one used the guest toilet as there’s a stained of urine in the bowl! I have proofs and pics on it! Floor dirty, cobwebs at the backdoor, carpeted rooms not cleaned! They forgot to clean it before closing assuming that its clean.. and its not acceptable unless the manager or whoever responsible seen it with their own eyes!, i even requested to power wash or clean my driveway.. these person responsible to double check the house before closing must HAVE ROOMS FOR IMPROVEMENT.. 2. SI ENVI gave me a filthy trash cans BOTH yellow and green, lennar should communicate with them regarding this issue as this is a horror experiences for a first time homebuyer. I have proofs pics on my phone. SI Enviro manager was Rude too they don’t care about their job they said to me like this “ im just workin here” 3. Not addressed issues from 1st walk through when i did my 2nd walk through (sink from kitchen NOT FIXED) during that day, they just on the spot when I SAW THAT. A 2nd walkthrough should be finalized and almost done Lennar should add a 3rd/final walkthrough for final checks of your clients. 3. Your DOCU SIGN NOTIFICATIONS STILL KEEP GOING EVERY WEEKEND(from my Email) eventhough transactions has been completed with LOAN Officers, I informed them and they said nothing to do on it, maybe they forgot to hit a button to stop sending me auto docu signs 4. The GUY accompanied me on my first walkthrough doesn’t have idea that DEADBOLTS are included! He said its not when i asked coz its not there during my first visit, then the Quality Manager noticed that during my 2nd walkthrough and managed to fixed it i even mentioned to her about what happened on my 1st visit ... More

There are a lot of issues at the property that was raised to the closing group like grass from backyard, blue tapes and etc. Nothing was taken care off. Cant get hold of everyone after paying and signing the closing. Dissapointed on customer service. We as new home owners/buyer felt we were left in the air by ourselved by the builder. We cant get help from any. Even my realtor was not sure why those blue tapes and grass that was suppose to be change was not replaced and fix.