Village Builders Reviews

The buying experience wasn’t good. Thugs were not fixed at closing and customer service rep did not respond to our issues accordingly.

Response by service to make repairs is quick

Initially, the builder seemed to understand our concerns, however, in the end, the workmanship and communication were so poor. They would not own up to their mistakes and statements. Since our purchase, we have had a roof leak, electrical issues, major wall texturing problems, cabinet paint issues, quartz stone in the kitchen mismatched (glossy areas and matte areas; builder stated that this glossiness will fade back to matte in the near future), garage door problems, etc.

Flooring was poor quality they won’t repair it. Wall repairs were not done on time.

The person who we delt with mostly (Sheryl) was very helpful to us that helped the whole process kind of easy even though there was a slight delay.

You guys are horrible. You don't even keep up with warranty items. I could not get corrected my items in 6 months! You built the house in 5 months.

We love the neighborhood and couldn’t be pleased with the builder and the team that made this possible for us. Typically, I’m not particularly eager to do a review without having much time to measure, but we have now been in our home for four months, and there has never been a time that I could not contact the builders when we had questions, concerns, or issues. Casey and Mike have been terrific even after closing. Thanks to Denise and everyone else.

Feel blessed to had the opportunity on purchasing new home from village builders. Our entire family is enjoying in our new home. Great quality and servic

It’s like they read a script. There’s no altering the plan. You are just another number, especially with the sales rep Jemisha in Houston. Keep an eye on the builders and verify your contract options. I would not build with them again

PROFESSINOAL, CCOPERATIVE HIGH QUALITY END PRODUCT DELVERY ON TIME

The material that has been used is not quality specially wall pants, doors, and carpet installation.

Lack of quality and attention around the workmanship is ridiculous for paying close ro 900k for a home. Nearly all doors and door frames are dinged, dented, bonded, repainted or in the worst case just left as is. Outlet cutouts are over cut and the wall is repair around many of them or not repaired at all. Baseboards are not smoothly connected to each other. Wall is damaged in areas and never fixed. Cabinets have dings are are obviously bonded and covered with touch up paint rather than replaced. Tiles are hazy and will not come clean. Customer service seems to only respond when babysitting every issue, very dissatisfied, very disappointing. I expect more from your company...do better, be better. ... More

We had wonderful experience with Village Builders. The staff was very responsive and took care of our needs. We are happy to get a good quality home within promised time and budget.

Village Builders has built a home we love and with high quality. Of course, there's no such thing as perfection, and we didn't expect every little detail to be superb, but the overall quality and completeness of our home is awesome. We love where we live and get lots of compliments on our home, inside and out. It's important if you're buying new construction to know what you get and don't get, and to be prepared to add the upgrades you need to complete your home yourself or else you may feel disappointed (e.g. curtains and other finishing touches that you will personalize your home with).

We've been in our home for nearly 6 months and so far everyone has been very responsive to any general questions we've had and the few (minor) warranty issues that have arisen. The person responsible for coordinating warranty repairs is quick to respond, follows up to make sure we are satisfied with the corrective action taken, and always seems genuinely concerned about our satisfaction with the service provided. In addition, our Salesperson and the Construction Supervisor also touch base periodically to "see how things are going?".

Outstanding from the beginning to the end

Pending issues for 4 months

Great communication through the build process and great follow up with any issues.

Workmanship and design need improve.

I was expecting a better customer service and responsiveness from the team , but that was not the case. Whenever I inquired about any issue or asked about progress on construction side there was a dead silence. Not knowing what is going on and the reasons that were stopping the progress on construction was very difficult to deal with. I would suggest you find a better builder in the market who address your concerns and responds to issues or queries promptly and puts your mind at ease when spending the fortune on a house.

Construction side very responsive and cater to your need. But will not recommend to anyone due because sale representatives very tricky and feel like they ripping you off if they know by the time you done building and market price go up they will try to scamming more money out of your pocket. I have a very stressful through this buying experience from buying a home with you guys. This is my third time buy home and this is the most bad experience I have from all of my previous builder. The one star I give is for the construction only.

Found the house and got it on a quick close and everyone worked well to make it a pleasant buying experience

We absolutely love our new home. We especially want to recognize Brian, our Construction Manager. He has gone above and beyond with helping us with issues that have arisen with our new home. We give him 5++ stars. He is professional, and always gets things done as promised!! Fantastic manager!!

Construction Workmanship and materials are bad , over all construction quality is bad . The Home buyers are not given correct options and advise during Upgrades selection and designer options . Over all they just some how try to sell without worrying about Customer satisfaction .

Bought an inventory home. Fantastic service. Some minor issues with work couldn’t be fixed, but overall great experience.