Village Builders Reviews

I was expecting a better customer service and responsiveness from the team , but that was not the case. Whenever I inquired about any issue or asked about progress on construction side there was a dead silence. Not knowing what is going on and the reasons that were stopping the progress on construction was very difficult to deal with. I would suggest you find a better builder in the market who address your concerns and responds to issues or queries promptly and puts your mind at ease when spending the fortune on a house.

Construction side very responsive and cater to your need. But will not recommend to anyone due because sale representatives very tricky and feel like they ripping you off if they know by the time you done building and market price go up they will try to scamming more money out of your pocket. I have a very stressful through this buying experience from buying a home with you guys. This is my third time buy home and this is the most bad experience I have from all of my previous builder. The one star I give is for the construction only.

I was promised 2 weeks wait for the move in, I waited 6 months, i am 4 weeks moved in and I need to deal with 2 glass windows replaced, blinds to replace and the worst, my master bedroom is very hot. I have the AC techs coming (3times) but the problem still there. I know that is a new community but the streets still with no lights. I keep telling myself to be patient it will be better. I am not enjoying my new home as I thought I would. In the other hand I can say that I found a couple people working for Lennar that actually are trying to help.

Long story short, we had 3 sales people and 3 foremen throughout this process and the problems don't end there. The final foreman was amazing but he had to repair and fix a lot of stuff the other crews did poorly. The customer care rep is working hard for us but again, we should not have to be repairing this many things with a brand new $500K home.

Extremely poor quality. Sales person is terrible. Construction manger rushes to close without addressing the issues. Don’t feel like worth of money.

Ensure that you hire a thorough inspector as the house has had tons of workmanship issues. From lawn issues to sagging pantry and closet shelves.

Lack of quality and attention around the workmanship is ridiculous for paying close ro 900k for a home. Nearly all doors and door frames are dinged, dented, bonded, repainted or in the worst case just left as is. Outlet cutouts are over cut and the wall is repair around many of them or not repaired at all. Baseboards are not smoothly connected to each other. Wall is damaged in areas and never fixed. Cabinets have dings are are obviously bonded and covered with touch up paint rather than replaced. Tiles are hazy and will not come clean. Customer service seems to only respond when babysitting every issue, very dissatisfied, very disappointing. I expect more from your company...do better, be better. ... More

Quality of the home is poor, used sub standard fixtures (light, faucets, ...) the house does not feel like a high end home. The workman ship is also poor. In my opinion even 2 star is high.

Very disappointed in the level of service that Village Builders used during our build. If we weren't there to inspect the progress on a weekly/almost daily cadence, this house would be worse than it already is. No time spent making sure things were done according to plan. Poor craftsmanship and no time maintenance lead to poor quality.

Several issues pending in my home from closing that have not been addressed and new complaints not addressed.

It is a beautiful home. However, I feel like it the builders did not take pride in their work and the overall construction was rushed. I had an inspection prior to closing however, I'm still finding construction errors.

Poor quality workmanship. Seems like no one cares about doing quality work or attention to detail. They just slap it together and don't even try to make sure it's done properly. Basically, they hope you don't notice the poor quality and multitude of mistakes at the walk through so you will just sign off on it. White hinges-not sure if the lazy painters just painted over them but that's not what we paid for. Whoever installs the doors is incompetent. Not one door in the house is hung properly. Nearly every hinge was not morticed properly. Looks like a 10 year old did it. Well, many things in the house look like unskilled labor did it. And be careful about asking them to come fix something they did wrong in the first place because there is a good likelihood that they will not do a good job or end up making things worse. So I am to the point that if I can do it myself, even though it's a warranty item, I will choose not to call them and do it on my own. I will say that Lennar does at least respond fairly quickly if you have a problem. Very disappointed to say the least. Too bad because I was excited about the house initially. ... More

not enough breakers in the box to allow for multiple plugs to be used on the outside of the home. There is a single 15v amp for all electrical outlets on the outside of the home. Yards are disaster zones that will cost you money to fix, level and correct their landscaping issues. Mainly drainage, sprinkler system and grass. Lots of garbage left in yard and they just threw sod on top of it.

VB has a great representative, Charles. We were very thankful and ultimately, appreciate his assistance during the time of our home purchase. However, they didn’t have efficient customer service in that they did not follow up with all the questions and concerns that we have experienced with our new home.

Home buying experience: Once the deposit is made the customer service starts degrading. Workmanship on the home was terrible. Contractors were lazy. Attention to detail was lacking. So many issues with the home. I was not available for the final walkthrough because I am an out of state buyer and was involved in DNC and RNC operations. The virtual walkthrough was not good enough. When repair issues came up with the home a staff member said “should have been brought up during the walkthrough.” The only staff member that has been outstanding was Kindell the warranty staff member. She makes an honest effort to address all of the issues with the home. Lennar and village builders are so big that the quality control is non-existent. ... More

Not happy with several things with our new build. The sod that was laid was terrible looking when it was first laid & it has not filled in like the David Weekly home next door. The sod next to us was lush & green from the start. Finish items that were on our list to complete never got finished, trim was not installed in bathroom & several places were not caulked. Also the front of out house was not like the Bristol picture we were sold on. Would not buy another Village Builder home

We had the worst experience working with Village Builders. Our salesperson and her manager were unprofessional and offered no resolution to our concerns. They were unknowledgeable about the features of our new home and made no attempt to make us feel comfortable. We do love our home, but the home buying process for our home was a nightmare for us (especially with us being first time home buyers). If we ever purchase another home in the future, it will not be with Village Builders.

Two months after closing, 4 closing dates missed on behalf of the builder. The builder had the audacity to try and force me to pay extension fees due to their failures to build a house in a timely manor. The final closing date didn’t happen either. Thankfully the City intervened and forced the keys to be handed over. We still have not received items the sales team said would be given. The leadership of Lennar/Village Builders caused so many issues the construction manager quit as well. Fortunately Bob the builder, Construction Manager took over the job to help fix many issues with the house. We currently have many issues with the house and nothing being done. The salesman has promised items that still has yet to be delivered. I would not recommend this builder to anyone. I have requested the salesman to give me the contact info to his manager and he has refused to do so. Maybe this review will help me get in contact with someone who will actually fix the issues with this house and deliver all the false promises from their sales team. ... More

We thought our home selection and building process would be a wonderful experience. However, this process has been disappointing from the start. Since we have never had a home built before, we were excited to be able to select options to get just what we wanted. Along the way we encountered challenges such as delay's, closing date pushed back, delay in Lennar financing (while an increase in interest rates), wrong items such as faucet fixtures, door handles, etc. that were installed in the home. Needless to say, things were rushed at closing (late November) and we are still having to deal with issues that should have been done right or fixed right the first time. We have a laundry list of issues that are still going to take time to fix. During the build we pointed out multiple issues and were told, "don't worry, it will all be fixed by the time you move in." Well, that did not happen. Extremely disappointed. ... More

I always had a fear that I won’t get the house. Once I got the house many things are not wee done for the price I paid for the house. I find deficiencies every day.

Initially, the builder seemed to understand our concerns, however, in the end, the workmanship and communication were so poor. They would not own up to their mistakes and statements. Since our purchase, we have had a roof leak, electrical issues, major wall texturing problems, cabinet paint issues, quartz stone in the kitchen mismatched (glossy areas and matte areas; builder stated that this glossiness will fade back to matte in the near future), garage door problems, etc.

Dishwasher never worked, once we had problems, we had to go to GE, still unresolved. Many paint and caulking issues we had to handle ourselves. Landscaping terrible, found Styrofoam and other debris under sod. We found out too late there were many options we could have had but were never presented. Sales person promised a lot just to get the sale, then blamed the home office.

Sloppy building techniques and little to no control over contractors

We have had major quality issues identified prior to purchase that has been put off and put off. The most most egregious of which are the upstairs sub flooring. People have shuffled us off claiming things not to be their responsibility. People in general have been unresponsive And have chronically pushed off the repair of issues identified prior to purchase. And this whole game of closing work tickets after 10 days only to immediately reopen then seems like racket Village Builders uses to give perception that jobs are getting closed within 10 days.

Broken promises, missed deadlines, and forced to close on an incomplete home.