Village Builders Reviews

The crew that worked on my house were very careless. They made quite a few mess to my house

Our construction manager rushed us into closing on our home without several items completed. Since our close, we haven't heard from him. I had to reach out to his manager to gain traction on the process. It seemed like a lot of promises without the results.

The house is nice with quality materials. Purchase price right at $1,0m and the craftsmanship is not any better than some of the cheaper investment properties I own. In fact, Craftmanship is pretty poor across the board. Another frustration is we have been in the home 2.5 months and have a pretty substantial punch list of about 40+ items. I have built 4 homes and usually the punch list is knocked out in about 30-60 days with maybe some minor items lingering past that time frame. To date in writing this review VB has moved the porta potty to the next door neighbors yard and made one repair to the sprinkler system (they still have 2 zones to correct). All other 35ish+ items items have not been addressed. It is extremely frustrating. Back to quality, I will share some good things and bad: Framing - Had a pre-drywall inspection and the inspector was impressed Masonry - above average Irrigation system - poor (have had issues in three different zones already) Trim - Pretty pathetic, not flush, scrapes and gashes all over it, gaps in the trim, nail holes, etc -Painting/Texture - painting is fine, we have large beams and a 20+ foot ceiling, it looks like they didn't put drop cloths down and we have stain all over our wood floors, the beams in the bathroom (Similar setup) the stain looks very sloppy, texture was very poorly applied and inconsistent throughout the house -Cabinets - our cabinets actually look pretty nice, their are some minor issues but nothing worth noting -Flooring - wood looks and tile looks nice throughout house -Bathroom - Biggest gripe is in our two downstairs bath where they have higher end finish outs. Their subcontractor for the shower glass - I really dislike how they did it and personally think they were skimping to try make more profit. VB acts like it is fine - my wife and do a lot of real estate, my desginer, and my wife's uncle who owns a glass company all have never seen a shower finish out how they performed it. Overall - house looks "nice" but the craftsmanship is pretty poor. I like the team from VB but the fact remains they are moving at a snails pace in getting anyone out here on the home. I get in the current market conditions it can be challenging to get quality subs but they are owned by Lennar and a publicly traded company. They should be working with higher quality subs if that is the issue. We have done a decent sized remodel of the new home (we did not get to pick any design elements) and our team accomplished a ton in 6 weeks. They have completed 2 items off the punch list. In Austin, housing is at such a shortage any builder can operate how they do and will have a wait list for home purchases. That probably won't be fixed anytime soon. If this was a truly neutral market, you would not use VB to build your home. ... More

I was expecting a better customer service and responsiveness from the team , but that was not the case. Whenever I inquired about any issue or asked about progress on construction side there was a dead silence. Not knowing what is going on and the reasons that were stopping the progress on construction was very difficult to deal with. I would suggest you find a better builder in the market who address your concerns and responds to issues or queries promptly and puts your mind at ease when spending the fortune on a house.

Construction side very responsive and cater to your need. But will not recommend to anyone due because sale representatives very tricky and feel like they ripping you off if they know by the time you done building and market price go up they will try to scamming more money out of your pocket. I have a very stressful through this buying experience from buying a home with you guys. This is my third time buy home and this is the most bad experience I have from all of my previous builder. The one star I give is for the construction only.

I was promised 2 weeks wait for the move in, I waited 6 months, i am 4 weeks moved in and I need to deal with 2 glass windows replaced, blinds to replace and the worst, my master bedroom is very hot. I have the AC techs coming (3times) but the problem still there. I know that is a new community but the streets still with no lights. I keep telling myself to be patient it will be better. I am not enjoying my new home as I thought I would. In the other hand I can say that I found a couple people working for Lennar that actually are trying to help.

Long story short, we had 3 sales people and 3 foremen throughout this process and the problems don't end there. The final foreman was amazing but he had to repair and fix a lot of stuff the other crews did poorly. The customer care rep is working hard for us but again, we should not have to be repairing this many things with a brand new $500K home.

Extremely poor quality. Sales person is terrible. Construction manger rushes to close without addressing the issues. Don’t feel like worth of money.

Ensure that you hire a thorough inspector as the house has had tons of workmanship issues. From lawn issues to sagging pantry and closet shelves.

Lack of quality and attention around the workmanship is ridiculous for paying close ro 900k for a home. Nearly all doors and door frames are dinged, dented, bonded, repainted or in the worst case just left as is. Outlet cutouts are over cut and the wall is repair around many of them or not repaired at all. Baseboards are not smoothly connected to each other. Wall is damaged in areas and never fixed. Cabinets have dings are are obviously bonded and covered with touch up paint rather than replaced. Tiles are hazy and will not come clean. Customer service seems to only respond when babysitting every issue, very dissatisfied, very disappointing. I expect more from your company...do better, be better. ... More

Quality of the home is poor, used sub standard fixtures (light, faucets, ...) the house does not feel like a high end home. The workman ship is also poor. In my opinion even 2 star is high.

Very disappointed in the level of service that Village Builders used during our build. If we weren't there to inspect the progress on a weekly/almost daily cadence, this house would be worse than it already is. No time spent making sure things were done according to plan. Poor craftsmanship and no time maintenance lead to poor quality.

Several issues pending in my home from closing that have not been addressed and new complaints not addressed.

It is a beautiful home. However, I feel like it the builders did not take pride in their work and the overall construction was rushed. I had an inspection prior to closing however, I'm still finding construction errors.

Poor quality workmanship. Seems like no one cares about doing quality work or attention to detail. They just slap it together and don't even try to make sure it's done properly. Basically, they hope you don't notice the poor quality and multitude of mistakes at the walk through so you will just sign off on it. White hinges-not sure if the lazy painters just painted over them but that's not what we paid for. Whoever installs the doors is incompetent. Not one door in the house is hung properly. Nearly every hinge was not morticed properly. Looks like a 10 year old did it. Well, many things in the house look like unskilled labor did it. And be careful about asking them to come fix something they did wrong in the first place because there is a good likelihood that they will not do a good job or end up making things worse. So I am to the point that if I can do it myself, even though it's a warranty item, I will choose not to call them and do it on my own. I will say that Lennar does at least respond fairly quickly if you have a problem. Very disappointed to say the least. Too bad because I was excited about the house initially. ... More

not enough breakers in the box to allow for multiple plugs to be used on the outside of the home. There is a single 15v amp for all electrical outlets on the outside of the home. Yards are disaster zones that will cost you money to fix, level and correct their landscaping issues. Mainly drainage, sprinkler system and grass. Lots of garbage left in yard and they just threw sod on top of it.

VB has a great representative, Charles. We were very thankful and ultimately, appreciate his assistance during the time of our home purchase. However, they didn’t have efficient customer service in that they did not follow up with all the questions and concerns that we have experienced with our new home.

Home buying experience: Once the deposit is made the customer service starts degrading. Workmanship on the home was terrible. Contractors were lazy. Attention to detail was lacking. So many issues with the home. I was not available for the final walkthrough because I am an out of state buyer and was involved in DNC and RNC operations. The virtual walkthrough was not good enough. When repair issues came up with the home a staff member said “should have been brought up during the walkthrough.” The only staff member that has been outstanding was Kindell the warranty staff member. She makes an honest effort to address all of the issues with the home. Lennar and village builders are so big that the quality control is non-existent. ... More

Not happy with several things with our new build. The sod that was laid was terrible looking when it was first laid & it has not filled in like the David Weekly home next door. The sod next to us was lush & green from the start. Finish items that were on our list to complete never got finished, trim was not installed in bathroom & several places were not caulked. Also the front of out house was not like the Bristol picture we were sold on. Would not buy another Village Builder home

Two months after closing, 4 closing dates missed on behalf of the builder. The builder had the audacity to try and force me to pay extension fees due to their failures to build a house in a timely manor. The final closing date didn’t happen either. Thankfully the City intervened and forced the keys to be handed over. We still have not received items the sales team said would be given. The leadership of Lennar/Village Builders caused so many issues the construction manager quit as well. Fortunately Bob the builder, Construction Manager took over the job to help fix many issues with the house. We currently have many issues with the house and nothing being done. The salesman has promised items that still has yet to be delivered. I would not recommend this builder to anyone. I have requested the salesman to give me the contact info to his manager and he has refused to do so. Maybe this review will help me get in contact with someone who will actually fix the issues with this house and deliver all the false promises from their sales team. ... More

We thought our home selection and building process would be a wonderful experience. However, this process has been disappointing from the start. Since we have never had a home built before, we were excited to be able to select options to get just what we wanted. Along the way we encountered challenges such as delay's, closing date pushed back, delay in Lennar financing (while an increase in interest rates), wrong items such as faucet fixtures, door handles, etc. that were installed in the home. Needless to say, things were rushed at closing (late November) and we are still having to deal with issues that should have been done right or fixed right the first time. We have a laundry list of issues that are still going to take time to fix. During the build we pointed out multiple issues and were told, "don't worry, it will all be fixed by the time you move in." Well, that did not happen. Extremely disappointed. ... More

I always had a fear that I won’t get the house. Once I got the house many things are not wee done for the price I paid for the house. I find deficiencies every day.

Initially, the builder seemed to understand our concerns, however, in the end, the workmanship and communication were so poor. They would not own up to their mistakes and statements. Since our purchase, we have had a roof leak, electrical issues, major wall texturing problems, cabinet paint issues, quartz stone in the kitchen mismatched (glossy areas and matte areas; builder stated that this glossiness will fade back to matte in the near future), garage door problems, etc.

Dishwasher never worked, once we had problems, we had to go to GE, still unresolved. Many paint and caulking issues we had to handle ourselves. Landscaping terrible, found Styrofoam and other debris under sod. We found out too late there were many options we could have had but were never presented. Sales person promised a lot just to get the sale, then blamed the home office.

Sloppy building techniques and little to no control over contractors