Village Builders Reviews in Austin, TX

The experience with Brian & Village Builders was amazing. Very thorough - great meetings going over the house in the lead up the purchase. He also followed up after the sale.

Found the house and got it on a quick close and everyone worked well to make it a pleasant buying experience

We absolutely love our new home. We especially want to recognize Brian, our Construction Manager. He has gone above and beyond with helping us with issues that have arisen with our new home. We give him 5++ stars. He is professional, and always gets things done as promised!! Fantastic manager!!

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We have been in our new home for 5 months now and couldn't be happier with the quality, design and service that Village Builders provided.

Easy process, from start to finish. VB did what they promised and delivered a “finished” product!

We could not be happier with our new home.

The process with Village Builders is very comprehensive so there is very little left to chance from the design center through the construction process. A very professional process which covers every aspect of the house.

Great/timely communication from all folks involved in the homebuying process and a high quality of craftsmanship. When there have been issues, the builder is quick to respond/address.

Village Builders has built a home we love and with high quality. Of course, there's no such thing as perfection, and we didn't expect every little detail to be superb, but the overall quality and completeness of our home is awesome. We love where we live and get lots of compliments on our home, inside and out. It's important if you're buying new construction to know what you get and don't get, and to be prepared to add the upgrades you need to complete your home yourself or else you may feel disappointed (e.g. curtains and other finishing touches that you will personalize your home with).

So Happy in our New House We just had a problem with plumbing and Tommy the builder addressed the problem right away

Good choice!

With a late start and the pandemic, still were able to get us into our beautiful home in a reasonable timeline.

One garage has a very short drive way resulted with too high a slope that caused scratching the rear bumper of a low clearance sedan when backing out from the garage.

Responses to the files issues is very poor. They take long long time and needs many follow up. If I leave it to them to get it done, it will be put under the carpet. But the task is taken, they do a clean job

We moved into our home and have many outstanding issues that were not fixed promptly. It felt like once the home was sold to us, making sure things worked correctly was not a top priority. Also, communication with customer service has been very difficult. I've had to submit questions 7 different ways and still am not getting clear answers.

Pending issues for 4 months

Our construction manager rushed us into closing on our home without several items completed. Since our close, we haven't heard from him. I had to reach out to his manager to gain traction on the process. It seemed like a lot of promises without the results.

The house is nice with quality materials. Purchase price right at $1,0m and the craftsmanship is not any better than some of the cheaper investment properties I own. In fact, Craftmanship is pretty poor across the board. Another frustration is we have been in the home 2.5 months and have a pretty substantial punch list of about 40+ items. I have built 4 homes and usually the punch list is knocked out in about 30-60 days with maybe some minor items lingering past that time frame. To date in writing this review VB has moved the porta potty to the next door neighbors yard and made one repair to the sprinkler system (they still have 2 zones to correct). All other 35ish+ items items have not been addressed. It is extremely frustrating. Back to quality, I will share some good things and bad: Framing - Had a pre-drywall inspection and the inspector was impressed Masonry - above average Irrigation system - poor (have had issues in three different zones already) Trim - Pretty pathetic, not flush, scrapes and gashes all over it, gaps in the trim, nail holes, etc -Painting/Texture - painting is fine, we have large beams and a 20+ foot ceiling, it looks like they didn't put drop cloths down and we have stain all over our wood floors, the beams in the bathroom (Similar setup) the stain looks very sloppy, texture was very poorly applied and inconsistent throughout the house -Cabinets - our cabinets actually look pretty nice, their are some minor issues but nothing worth noting -Flooring - wood looks and tile looks nice throughout house -Bathroom - Biggest gripe is in our two downstairs bath where they have higher end finish outs. Their subcontractor for the shower glass - I really dislike how they did it and personally think they were skimping to try make more profit. VB acts like it is fine - my wife and do a lot of real estate, my desginer, and my wife's uncle who owns a glass company all have never seen a shower finish out how they performed it. Overall - house looks "nice" but the craftsmanship is pretty poor. I like the team from VB but the fact remains they are moving at a snails pace in getting anyone out here on the home. I get in the current market conditions it can be challenging to get quality subs but they are owned by Lennar and a publicly traded company. They should be working with higher quality subs if that is the issue. We have done a decent sized remodel of the new home (we did not get to pick any design elements) and our team accomplished a ton in 6 weeks. They have completed 2 items off the punch list. In Austin, housing is at such a shortage any builder can operate how they do and will have a wait list for home purchases. That probably won't be fixed anytime soon. If this was a truly neutral market, you would not use VB to build your home. ... More

Lack of quality and attention around the workmanship is ridiculous for paying close ro 900k for a home. Nearly all doors and door frames are dinged, dented, bonded, repainted or in the worst case just left as is. Outlet cutouts are over cut and the wall is repair around many of them or not repaired at all. Baseboards are not smoothly connected to each other. Wall is damaged in areas and never fixed. Cabinets have dings are are obviously bonded and covered with touch up paint rather than replaced. Tiles are hazy and will not come clean. Customer service seems to only respond when babysitting every issue, very dissatisfied, very disappointing. I expect more from your company...do better, be better. ... More

Very disappointed in the level of service that Village Builders used during our build. If we weren't there to inspect the progress on a weekly/almost daily cadence, this house would be worse than it already is. No time spent making sure things were done according to plan. Poor craftsmanship and no time maintenance lead to poor quality.

Several issues pending in my home from closing that have not been addressed and new complaints not addressed.

We have had major quality issues identified prior to purchase that has been put off and put off. The most most egregious of which are the upstairs sub flooring. People have shuffled us off claiming things not to be their responsibility. People in general have been unresponsive And have chronically pushed off the repair of issues identified prior to purchase. And this whole game of closing work tickets after 10 days only to immediately reopen then seems like racket Village Builders uses to give perception that jobs are getting closed within 10 days.

Broken promises, missed deadlines, and forced to close on an incomplete home.

We had issues with the building process & it was not addressed in timely manner. We were promised few issues will be fixed after closing the home. It’s been 5 months now from closing and the promised items are still not addressed.