Village Builders Reviews in Houston, TX

The experience had it's ups and downs as you would expect when building a home from start to finish, but over all the experience was good. The workmanship is okay, but the quality of the materials in some areas seems lacking for an expensive home (e.g. cheap paint, sink disposer) - things you don't really notice until you're in the house for a little while. We love our new home and would build with VB again. The trades are a bit careless and that's where you have to really stay on top of things.

Village builder workmanship is in general better than its pears.

In general, the house we bought is good. However, I think it is missing some details that could make it even better, such as: the Gutters around the house were not installed, the drainage of the patio is not entirely good due to the inadequate slopes, the vinyl floor was left with stains that are very difficult to remove, inadequate splices in some vinyl floor sheets, some doors are not well leveled and do not close properly, some appliances have malfunctioned, etc.

All people we worked with showed real concern and interest in our being happy with our purchase. Laura responded honestly and professionally to our requests. Maina (sp? sorry) was VERY good with making sure we were pleased with the outcome of the home. Caesar, was super nice and I believe tried to help as much as possible. Everything UP TO the final walk was awesome. Then, we sign the papers, and make the payment and the house was a mess when we moved in. The tile person did not repair as expected and left a lot of dirt on the walls and did poor work with the repairs. I can not believe that this could have been as bad as it was. Really disappointed with that. The house in general was dirty. Windows, floor, carpet all dirty. Then the painter, that came in fixed the issues, but left spots all over the floor where he was working. In every spot. I wish that this part of the sale went as well and it really makes me concerned about pulling the workers back into my house as I don't want other issues. Caesar was very professional and helpful, but unfortunately, sometimes your contractors can really snowball that great service. I do love our home, but at any price point in a home, I really wished that the final part of the process was shown some pride in workmanship I am hopeful that there is a turnaround of our views after we have warranty work done. The final items are what leave a customer pleased. I am hopeful that the warranty can come close in satisfaction to the first part of our experience. ... More

Im happy with the piece of land and floor plan but the quality of workmanship and materials were not too good.

My experience has be alright due to some issues that I started having with my home it hasn’t been the best but we are working on getting them fixed

Nothing to say other than the lowest grade of Sherwin Williams paint was used. Not sure where else corners were cut.

The material that has been used is not quality specially wall pants, doors, and carpet installation.

The details of finishing were poor. Drops of paint and caulking are still not cleaned up. There are several interior doorway frames with splinters that should have been removed before they were painted. I am submitting a new list of about 10 items the were submitted but not addressed before the walk thru or the final walk thru before closing. Apparently contractors are not required to use drop cloths or required by Lennar or reviewed by Lennar before walk thru. Look at the garage….filthy floor, paint drops every where, wall board paste dropped all along the bottom of walls. Look at the exterior wall at the beginning of the side wall leading from the drive way to the front door. Attic stairs so difficult to close no contractor ever closed them after being in the attic. It took myself and another adult man to close it using a ladder! What is a single home owner supposed to do? Finally, Lennar would not install vinyl plank flooring in the bedrooms and closets even though the carpet had not been installed! Quality construction with poor attention to finished aesthetics on finish surfaces. ... More

They move to fast to get homes up and sold so they make money and that reflects on the quality of the homes. Then you have to deal with warranty issues after closing and they try and say certain things are not covered due to Mother Nature although if warranty person would look at the issue they’d see it was clearly not from Mother Nature.

My home buying experience was great. The later process of the contractor coming to correct issues in the home has been horrible. The liaison that are in charge of scheduling, have not been consistent with making sure that the jobs are completed are done properly. There are still areas where contractors have replaced framing on a door, and the painters, which were scheduled to following the framing process have yet to show up. We should be enjoying the home but, the is has been a lack luster experience thus far. Not pleased with this process at all!!!

Our sales person John was great. Lennar mortgage was awful to deal with, they absolutely did not have their act together. They didn’t listen, they made unnecessary changes to our loan causing more paperwork and potential delays only to not use the changes. They lacked a basic understanding of their job.

Working with Lennar was not a great experience. I find the quality of the home to be lacking compared to builders in East Texas. Mainly carpeting in high traffic areas. The lack of lower pressure, energy saving water fixtures, ceiling fans and under the counter lighting in the kitchen. All these are huge differences at the same price point as new construction homes in East Texas and the Dallas area. I have replaced the carpeting and installed ceiling fans.

Village Builders is supposed to be the luxury division of Lennar, but it just didn't live up to the expectations of a luxury builder. As we got the keys, we came to the front door to find two old dirty, wet pieces of carpet on the porch which i had to remove to get in the house. We found out the uncomfortable way a few days later that the dehumidifier wasn't plugged in up in the attic, the breakers for both A/C units were turned off so those didn't work until I started to try and figure out why the house wasn't cooling. Their spec sheet boasts nickel door hardware, but I guess hinges aren't considered door hardware which I would expect from a "luxury" builder. There was nickel door knobs, door stops and lighting, but the fixtures in the bathrooms were just the usual chrome used by every other builder, so, not very luxury. They are pretty responsive for anything thst needs attention however. I had several service requests which were taken care of easily. The fact thry put in nice tile throughout the home was very nice and the crown molding in all the main part of the home is also nice. Overall we really like the home, but when you sell yourself as the "Luxury Division " of the builder, there are heightened expectations especially since we have purchased a Lennar home before in another state and just expected a next level experience. ... More

1. On the day of my closing april 21,2025 as stated by lennar that the house is READY TO MOVE in anytime ONCE CLOSING COMPLETED but when i went to my home same day after closing i found it its DIRTY! some one used the guest toilet as there’s a stained of urine in the bowl! I have proofs and pics on it! Floor dirty, cobwebs at the backdoor, carpeted rooms not cleaned! They forgot to clean it before closing assuming that its clean.. and its not acceptable unless the manager or whoever responsible seen it with their own eyes!, i even requested to power wash or clean my driveway.. these person responsible to double check the house before closing must HAVE ROOMS FOR IMPROVEMENT.. 2. SI ENVI gave me a filthy trash cans BOTH yellow and green, lennar should communicate with them regarding this issue as this is a horror experiences for a first time homebuyer. I have proofs pics on my phone. SI Enviro manager was Rude too they don’t care about their job they said to me like this “ im just workin here” 3. Not addressed issues from 1st walk through when i did my 2nd walk through (sink from kitchen NOT FIXED) during that day, they just on the spot when I SAW THAT. A 2nd walkthrough should be finalized and almost done Lennar should add a 3rd/final walkthrough for final checks of your clients. 3. Your DOCU SIGN NOTIFICATIONS STILL KEEP GOING EVERY WEEKEND(from my Email) eventhough transactions has been completed with LOAN Officers, I informed them and they said nothing to do on it, maybe they forgot to hit a button to stop sending me auto docu signs 4. The GUY accompanied me on my first walkthrough doesn’t have idea that DEADBOLTS are included! He said its not when i asked coz its not there during my first visit, then the Quality Manager noticed that during my 2nd walkthrough and managed to fixed it i even mentioned to her about what happened on my 1st visit ... More

Let me start by saying we love the design and floor plan of our home. We are extremely happy with the home as far as it meeting our needs. However, it is highly apparent that the emphasis during construction is speed and not accuracy. While on vacation over the summer our breaker panel went out resulting in a complete loss in home power. The entire breaker panel and refrigerator had to be replaced because of this issue. Multiple small plumbing leaks We are missing one of the decorative box beams in the dining room. We have asked about resolution to this issue but have not received a response in a month. Leaking Master Bedroom sink and toilet- still waiting to be resolved Drainage issues- our side yard remains consistently wet. As I mentioned above, we love our home. However the "side effects" of the construction and issues are frustrating. ... More

Very helpful in the process, great quality home

I personally think it's unfortunate that you are forced into a virtual closing with no options of receiving your personal documents unless you personally print them or save them to a device. With a virtual closing there is no one to explain any documents they just have like a docusign type of document, so hopefully you understand it all. I have had to have at least 4 service calls. I found doors not set right, water not connected, a gate that doesn't latch, scratched doors, and a chipped tile. Things will never be perfect when you buy a home, but some things could be better and are clearly rushed when throwing together a house. ... More

My first Village Builder home I spent raising my kids in was built near a school my kids needed to go to. With some issues, it held up so I was inclined to buy another one. I’m sorry to say it has been fraught with issues because the builder chose to cut corners on materials, no oversight of the lack of trained tradespeople who did shoddy work and no lockdown of my house after the final walkthrough. I showed up to a filthy house and filthy toilets one of which was broken. The under counter lighting was a cost-cutting measure among a few other things I thought I was getting. The concrete slab was reduced to smaller and no gutters. It felt like a bait and switch to sell me my home. The construction managers, warrantee staff and customers deserve better. I know that Village Builder was bought by Lennar and I hope that they strive to do better to live up to that name because I thought that was what I was getting. ... More

Felt like the process was rushed. Didn’t get really much info unless we press on them for it. We are first time homebuyers, which everyone we talk to is aware about. We kind of expect that we will be guided more. Our seller agent was done with us after the first meeting, felt like he didn’t have any idea about what’s happening as well. Issues were brought up after the final walkthrough, and had to wait for more than a month after closing for it to be resolved. Other than that, the house is good.

1. The day if the final walk many details of the home were still not completed. Told Lennar Sales rep I wouldn't sign if House was not finished and said that I could lose the interest rate I got if I didn't sign and said I would be able to submit service requests under warranty. 2. Even though materials used seem to be better than other houses I saw, finishes were poorly made: paint on the floor, caulking, dirty bricks; connections were not properly made so that all rooms had internet. For a "Village Builder" house which has theoretically better finishes than Lennar, these details were not taken care of. 3. Grass had to be replaced the day of closing but they only changed part of it and promised they'd replace the rest if it didn't grow back. I submitted a service request and what they did is send a guy with fertilizer and asked me to wait a month to if it gets better. It's all weed and nothing is growing in the areas they didn't replace before closing. 4. Customer Care guy (the one who takes care of my warranty requests) is attentive and shows willingness to help, and has been very patient. Except for the grass, the rest of my service requests have been taken care of. If it wasn't for him, the experience would've been more stressful. 5. Since the appraisal was the same as what I paid, I guess the value for what I am paying is ok. I only wish I didn't have to be submitting service requests for that many things. A house should be completed when one sign, not with these many details to be fixed. If you are buying a Village Builder home, just make sure to check everything before signing, and don't let them rush you. ... More

It’s like they read a script. There’s no altering the plan. You are just another number, especially with the sales rep Jemisha in Houston. Keep an eye on the builders and verify your contract options. I would not build with them again

With the amount of warrantee/service request submissions and overall sloppiness in work, one might expect this in a starter home and not a home with a $700,000 price tag. My first home purchase, a starter home by Pulte, in 2004 at a whopping $100,000 had better craftsmanship and I only had one warrantee/service request in the 8 years of living there. To say that I am disappointed is an understatement.

Village builders builds a nice home, but not a great home. Quality of contractors working on home was sub-par. Many issues with plumbing, HVAC, electrical, tile work, roofing, finishing work.

Mortgage experience was the worst possible. Slow responses and asking questions about issues the underwriters should have understood. Warranty issues were resolved, but attitude was poor. Lack of followup.