Village Builders Reviews in Houston, TX

Village builders builds a nice home, but not a great home. Quality of contractors working on home was sub-par. Many issues with plumbing, HVAC, electrical, tile work, roofing, finishing work.

Mortgage experience was the worst possible. Slow responses and asking questions about issues the underwriters should have understood. Warranty issues were resolved, but attitude was poor. Lack of followup.

I love my home but the ratings are based on the workmanship and the price. Small things like bad painting, caulking, and having to follow-up on work orders.

The experience on the workmanship regarding interior painting, caulking and cabinetry has been a very bad experience for us. One of the laborers (paint) said since they did not make much money, therefore, they really didn't try very hard to do a good job. We needed them to come back too often because they would not pick-up all the touch ups or the caulking that was needed. Both Village Builders homes we purchased had they same issue including the cabinetry. They were delivered damaged or damaged when unloading or installed. We are happy with the floor plans and exterior design. The salesperson and construction superintendent did their best to comply with our requests and I know they were frustrated, but they very helpful and responsive. ... More

Responsiveness to certain issues is very slow

It was a bumpy road, not because of delays (expected) but because poor workmanship that had to be either accepted or resolved after closing. Items that were supposed to be remedied before closing were not and are still being fixed. Communication during the build was also spotty, which only added unnecessary angst to an already stressful project.

The buying experience wasn’t good. Thugs were not fixed at closing and customer service rep did not respond to our issues accordingly.

You get very basic house with very bare minimum quality and features. Internal layout and not-so-practical design shows inexperience of designers. Sales associates won't even tell you about the house, probably they know nothing to tell. If you are first time homebuyer, you will have lot of surprises.

As much as we loved the neighborhood and floor plan, quality is 0 compared to other houses we built. constant problems that couldn't be fixed from 2+ attempts, just terrible quality and 3rd class craftsmanship, but they will call you 100 times to ask you how was it...waste of money

The designer who did the electric switch and plug layout needs to go back to school I find switches behind doors when open you have to close door turn on or off the switch ..outlets are far too few like zero on the kitchen island and 2 over the kitchen counter you must be joking 2 outlets a grand total of 4 places to plug anything in for a modern kitchen

The overall buying experience was not very good. The quality of the home was really lacking in many areas. It seems like no one takes pride in their workmanship. The closing process was a big problem and both the title company and mortgage company do not work together very well.

Poor workmanship throughout the entire home.

When we purchased our home there were damaged sections of drywall. This was brought to the builders attention and they “repaired” it. Once the first rain storm arrived after moving in it was apparent why there was damage in the first place. The large windows leak to the interior of the home. This has been reported to be warranty repairs as brand new windows should not be leaking. A window repairman with the warranty company came out and told us it wasn’t the window, but instead the improperly installed flashing above the window. He left shortly after. Next the drywall repairman came, cut the mildewing sections of drywall out, tore out soggy insulation, and left by supervisors order because repairing the drywall without fixing the windows first would just repeat the problem. Now there are giant holes left where there should not be holes and the windows are not fixed. ... More

Overall, the quality of workmanship left a lot to be desired. We were very disappointed in the quality and are still having to have things repaired that should’ve been fixed in the initial walk through.

Ever since I had moved in, I have had issues with the drainage and the grading of the lot. I have communicated this issue with the warranty representative and the warranty representative manager. They only address this issue by putting a band aid on it and not fixing the problem. The project manager installed a retention wall that does not extend all the way down the side of the backyard like it is designed to do. When I asked why it was not done properly, the response was “I don’t know”. I then inquired on getting the wall done properly I was told no! They will not do that. Their only response to the issue was more drains. There are more issues involved, however I will not be long winded about it on this platform. I’m saving that for my attorney. I’m not a satisfied customer and I will NOT recommend Village Builders to anyone. I feel like once village Builder got their money they are done with me. It is disheartening to know they treat their customers like this. I have never heard any complaints from the other builders in this community. ... More

The crew that worked on my house were very careless. They made quite a few mess to my house

Construction side very responsive and cater to your need. But will not recommend to anyone due because sale representatives very tricky and feel like they ripping you off if they know by the time you done building and market price go up they will try to scamming more money out of your pocket. I have a very stressful through this buying experience from buying a home with you guys. This is my third time buy home and this is the most bad experience I have from all of my previous builder. The one star I give is for the construction only.

I was promised 2 weeks wait for the move in, I waited 6 months, i am 4 weeks moved in and I need to deal with 2 glass windows replaced, blinds to replace and the worst, my master bedroom is very hot. I have the AC techs coming (3times) but the problem still there. I know that is a new community but the streets still with no lights. I keep telling myself to be patient it will be better. I am not enjoying my new home as I thought I would. In the other hand I can say that I found a couple people working for Lennar that actually are trying to help.

Long story short, we had 3 sales people and 3 foremen throughout this process and the problems don't end there. The final foreman was amazing but he had to repair and fix a lot of stuff the other crews did poorly. The customer care rep is working hard for us but again, we should not have to be repairing this many things with a brand new $500K home.

Ensure that you hire a thorough inspector as the house has had tons of workmanship issues. From lawn issues to sagging pantry and closet shelves.

It is a beautiful home. However, I feel like it the builders did not take pride in their work and the overall construction was rushed. I had an inspection prior to closing however, I'm still finding construction errors.

Poor quality workmanship. Seems like no one cares about doing quality work or attention to detail. They just slap it together and don't even try to make sure it's done properly. Basically, they hope you don't notice the poor quality and multitude of mistakes at the walk through so you will just sign off on it. White hinges-not sure if the lazy painters just painted over them but that's not what we paid for. Whoever installs the doors is incompetent. Not one door in the house is hung properly. Nearly every hinge was not morticed properly. Looks like a 10 year old did it. Well, many things in the house look like unskilled labor did it. And be careful about asking them to come fix something they did wrong in the first place because there is a good likelihood that they will not do a good job or end up making things worse. So I am to the point that if I can do it myself, even though it's a warranty item, I will choose not to call them and do it on my own. I will say that Lennar does at least respond fairly quickly if you have a problem. Very disappointed to say the least. Too bad because I was excited about the house initially. ... More

not enough breakers in the box to allow for multiple plugs to be used on the outside of the home. There is a single 15v amp for all electrical outlets on the outside of the home. Yards are disaster zones that will cost you money to fix, level and correct their landscaping issues. Mainly drainage, sprinkler system and grass. Lots of garbage left in yard and they just threw sod on top of it.

VB has a great representative, Charles. We were very thankful and ultimately, appreciate his assistance during the time of our home purchase. However, they didn’t have efficient customer service in that they did not follow up with all the questions and concerns that we have experienced with our new home.

Home buying experience: Once the deposit is made the customer service starts degrading. Workmanship on the home was terrible. Contractors were lazy. Attention to detail was lacking. So many issues with the home. I was not available for the final walkthrough because I am an out of state buyer and was involved in DNC and RNC operations. The virtual walkthrough was not good enough. When repair issues came up with the home a staff member said “should have been brought up during the walkthrough.” The only staff member that has been outstanding was Kindell the warranty staff member. She makes an honest effort to address all of the issues with the home. Lennar and village builders are so big that the quality control is non-existent. ... More