Skip main navigation

Village Builders Reviews in Houston, TX

What Houston Homeowners Have to Say About Village Builders.

Read all 149 verified reviews from homeowners that built a new home with Village Builders in the Houston area. Houston homeowners have rated Village Builders an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Village Builders's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Village Builders

has 4 out of 5 stars in Houston Area

149 Reviews in Houston Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 4

Value 4

Responsiveness 4

Village Builders in Houston Area

View Homes

Customer Reviews

Leaky windows and damaged drywall

  • Christopher T.
  • Verified HomeBuyer
  • August 15, 2024
  • Texas City, TX

When we purchased our home there were damaged sections of drywall. This was brought to the builders attention and they “repaired” it. Once the first rain storm arrived after moving in it was apparent why there was damage in the first place. The large windows leak to the interior of the home. This has been reported to be warranty repairs as brand new windows should not be leaking. A window repairman with the warranty company came out and told us it wasn’t the window, but instead the improperly installed flashing above the window. He left shortly after. Next the drywall repairman came, cut the ...

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Underwhelmed.

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Pinehurst, TX

Overall, the quality of workmanship left a lot to be desired. We were very disappointed in the quality and are still having to have things repaired that should’ve been fixed in the initial walk through.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Not satisfied

  • Brian S.
  • Verified HomeBuyer
  • November 13, 2022
  • Pinehurst, TX

Ever since I had moved in, I have had issues with the drainage and the grading of the lot. I have communicated this issue with the warranty representative and the warranty representative manager. They only address this issue by putting a band aid on it and not fixing the problem. The project manager installed a retention wall that does not extend all the way down the side of the backyard like it is designed to do. When I asked why it was not done properly, the response was “I don’t know”. I then inquired on getting the wall done properly I was told no! They will not do that. Their only ...

Total Score 3


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Not happy with workmanship

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2020
  • Spring, TX

The crew that worked on my house were very careless. They made quite a few mess to my house

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Construction manager very responsive

  • LILY T.
  • Verified HomeBuyer
  • April 05, 2021
  • Richmond, TX

Construction side very responsive and cater to your need. But will not recommend to anyone due because sale representatives very tricky and feel like they ripping you off if they know by the time you done building and market price go up they will try to scamming more money out of your pocket. I have a very stressful through this buying experience from buying a home with you guys. This is my third time buy home and this is the most bad experience I have from all of my previous builder. The one star I give is for the construction only.

Village Builders responded:
Hi Lily, thank you for sharing your experience with us. We are sorry to hear about the issues you have expressed related to the communication and frustration with the sales team. If there is anything we can do to assist, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 1

Responsiveness 5

Rose

  • Rosario Y H.
  • Verified HomeBuyer
  • October 17, 2024
  • New Caney, TX

I was promised 2 weeks wait for the move in, I waited 6 months, i am 4 weeks moved in and I need to deal with 2 glass windows replaced, blinds to replace and the worst, my master bedroom is very hot. I have the AC techs coming (3times) but the problem still there. I know that is a new community but the streets still with no lights. I keep telling myself to be patient it will be better. I am not enjoying my new home as I thought I would. In the other hand I can say that I found a couple people working for Lennar that actually are trying to help.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Too much change, not enough attention to the details.

  • David R.
  • Verified HomeBuyer
  • October 20, 2020
  • Katy, TX

Long story short, we had 3 sales people and 3 foremen throughout this process and the problems don't end there. The final foreman was amazing but he had to repair and fix a lot of stuff the other crews did poorly. The customer care rep is working hard for us but again, we should not have to be repairing this many things with a brand new $500K home.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lack of attention to detail

  • Hary S.
  • Verified HomeBuyer
  • December 30, 2021
  • Pinehurst, TX

Ensure that you hire a thorough inspector as the house has had tons of workmanship issues. From lawn issues to sagging pantry and closet shelves.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

True workmanship doesn't cost a thing

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Houston, TX

It is a beautiful home. However, I feel like it the builders did not take pride in their work and the overall construction was rushed. I had an inspection prior to closing however, I'm still finding construction errors.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2022
  • Pinehurst, TX

Poor quality workmanship. Seems like no one cares about doing quality work or attention to detail. They just slap it together and don't even try to make sure it's done properly. Basically, they hope you don't notice the poor quality and multitude of mistakes at the walk through so you will just sign off on it. White hinges-not sure if the lazy painters just painted over them but that's not what we paid for. Whoever installs the doors is incompetent. Not one door in the house is hung properly. Nearly every hinge was not morticed properly. Looks like a 10 year old did it. Well, many ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Village Builders - not enough breakers in the box to allow for multiple plugs to

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2020
  • Spring, TX

not enough breakers in the box to allow for multiple plugs to be used on the outside of the home. There is a single 15v amp for all electrical outlets on the outside of the home. Yards are disaster zones that will cost you money to fix, level and correct their landscaping issues. Mainly drainage, sprinkler system and grass. Lots of garbage left in yard and they just threw sod on top of it.

Total Score 1


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Village Builders - VB has a great representative, Charles.

  • Nicole T.
  • Verified HomeBuyer
  • July 30, 2019
  • Richmond, TX

VB has a great representative, Charles. We were very thankful and ultimately, appreciate his assistance during the time of our home purchase. However, they didn’t have efficient customer service in that they did not follow up with all the questions and concerns that we have experienced with our new home.

Total Score 1


Quality 1

Trustworthiness 5

Value 3

Responsiveness 1

Out of State Homebuyer

  • Sergio S.
  • Verified HomeBuyer
  • October 09, 2024
  • New Caney, TX

Home buying experience: Once the deposit is made the customer service starts degrading. Workmanship on the home was terrible. Contractors were lazy. Attention to detail was lacking. So many issues with the home. I was not available for the final walkthrough because I am an out of state buyer and was involved in DNC and RNC operations. The virtual walkthrough was not good enough. When repair issues came up with the home a staff member said “should have been brought up during the walkthrough.” The only staff member that has been outstanding was Kindell the warranty staff member. She ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 4

Bad HVAC

  • Lijing Z.
  • Verified HomeBuyer
  • March 19, 2025
  • Cypress, TX

The HVAC is very bad, not met the standard of Air Conditioning Contractors of America, Manual J. According ACCA, the house must have two 4 tons of HAVC, but Lennar installed two 3 tons of HVAC, below the standard requirement. We are very disappointed, and no peace of mind since we moved in. Please contact your engineering department about this issue and help to solve the problem of low capacity our HVAC.

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Not a great home buying experience

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2023
  • Fulshear, TX

Not happy with several things with our new build. The sod that was laid was terrible looking when it was first laid & it has not filled in like the David Weekly home next door. The sod next to us was lush & green from the start. Finish items that were on our list to complete never got finished, trim was not installed in bathroom & several places were not caulked. Also the front of out house was not like the Bristol picture we were sold on. Would not buy another Village Builder home

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Worst Experience Ever

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2020
  • Cypress, TX

We had the worst experience working with Village Builders. Our salesperson and her manager were unprofessional and offered no resolution to our concerns. They were unknowledgeable about the features of our new home and made no attempt to make us feel comfortable. We do love our home, but the home buying process for our home was a nightmare for us (especially with us being first time home buyers). If we ever purchase another home in the future, it will not be with Village Builders.

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

False promises and poor leadership, poor craftsmanship

  • Harrison C.
  • Verified HomeBuyer
  • July 12, 2024
  • Texas City, TX

Two months after closing, 4 closing dates missed on behalf of the builder. The builder had the audacity to try and force me to pay extension fees due to their failures to build a house in a timely manor. The final closing date didn’t happen either. Thankfully the City intervened and forced the keys to be handed over. We still have not received items the sales team said would be given. The leadership of Lennar/Village Builders caused so many issues the construction manager quit as well. Fortunately Bob the builder, Construction Manager took over the job to help fix many issues with the house. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Buyer Beware

  • David H.
  • Verified HomeBuyer
  • January 10, 2023
  • Pinehurst, TX

We thought our home selection and building process would be a wonderful experience. However, this process has been disappointing from the start. Since we have never had a home built before, we were excited to be able to select options to get just what we wanted. Along the way we encountered challenges such as delay's, closing date pushed back, delay in Lennar financing (while an increase in interest rates), wrong items such as faucet fixtures, door handles, etc. that were installed in the home. Needless to say, things were rushed at closing (late November) and we are still having to deal with ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Underwhelmed

  • Joseph O.
  • Verified HomeBuyer
  • September 24, 2019
  • Spring, TX

Sloppy building techniques and little to no control over contractors

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Village Builder - Not What it Used to Be

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2021
  • Porter, TX

To start off, my experience with Lennar Mortgage was exhausting. Their underwriting process is the most arduous that I've ever experienced. I was constantly asked to submit the same thing repeatedly. My first home I bought was a Lennar home in 2010. It was a great home and my wife even worked for them at one point. We thought buying another Lennar home, a Village Builder this time, would be a great choice. Times have changed! The quality and finishes of our 2021 Village Builder were worse than our Lennar home in 2010. Door hardware and closet brackets were rusted. Shelving was sagging. Tile ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

No Stars for Quality or Follow up service

  • Frederick J.
  • Verified HomeBuyer
  • March 26, 2020
  • Houston, TX

I was not happy with VB during the construction phase. I'd ask about something on the drawings and their response was "Oh, we just use the drawings as guidelines. They are not exact." We were rushed into closing before all construction was finished. And the warrantee reps were almost nonexistent. We would have contact with one person and then never hear from them. Four months after close, we are still waiting on things to be corrected.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Issues from the first week with brand new house

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2024
  • Texas City, TX

Very bad builders they use the cheapest materials and bad building. The windows and back door leaks from a normal rain, the attic also leaks. The worse builders please stay away from them. I wish there is zero stars I will give!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Village Builders - You guys are horrible.

  • Eric K.
  • Verified HomeBuyer
  • July 06, 2021
  • Richmond, TX

You guys are horrible. You don't even keep up with warranty items. I could not get corrected my items in 6 months! You built the house in 5 months.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The Most Incredible Disappointment

  • Michael J.
  • Verified HomeBuyer
  • May 19, 2020
  • Richmond, TX

Purchased a home in October 2019 and closed in November 2019 so Village could book the sale in 2019 accounting year at their request. We were told the items that needed to be replaced or repaired would be taken care of and not to worry, it is now May 2020 and we are still waiting for Village/Lennar to make good on their promise. We have had multiple customer care representatives and construction managers addressing the issues and we are extremely frustrated. We closed in late November but the home was unavailable to move into until late March because all the windows needed to be replaced, ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1