Village Builders Reviews in Houston, TX

Ensure that you hire a thorough inspector as the house has had tons of workmanship issues. From lawn issues to sagging pantry and closet shelves.

It is a beautiful home. However, I feel like it the builders did not take pride in their work and the overall construction was rushed. I had an inspection prior to closing however, I'm still finding construction errors.

Poor quality workmanship. Seems like no one cares about doing quality work or attention to detail. They just slap it together and don't even try to make sure it's done properly. Basically, they hope you don't notice the poor quality and multitude of mistakes at the walk through so you will just sign off on it. White hinges-not sure if the lazy painters just painted over them but that's not what we paid for. Whoever installs the doors is incompetent. Not one door in the house is hung properly. Nearly every hinge was not morticed properly. Looks like a 10 year old did it. Well, many things in the house look like unskilled labor did it. And be careful about asking them to come fix something they did wrong in the first place because there is a good likelihood that they will not do a good job or end up making things worse. So I am to the point that if I can do it myself, even though it's a warranty item, I will choose not to call them and do it on my own. I will say that Lennar does at least respond fairly quickly if you have a problem. Very disappointed to say the least. Too bad because I was excited about the house initially. ... More

not enough breakers in the box to allow for multiple plugs to be used on the outside of the home. There is a single 15v amp for all electrical outlets on the outside of the home. Yards are disaster zones that will cost you money to fix, level and correct their landscaping issues. Mainly drainage, sprinkler system and grass. Lots of garbage left in yard and they just threw sod on top of it.

VB has a great representative, Charles. We were very thankful and ultimately, appreciate his assistance during the time of our home purchase. However, they didn’t have efficient customer service in that they did not follow up with all the questions and concerns that we have experienced with our new home.

Home buying experience: Once the deposit is made the customer service starts degrading. Workmanship on the home was terrible. Contractors were lazy. Attention to detail was lacking. So many issues with the home. I was not available for the final walkthrough because I am an out of state buyer and was involved in DNC and RNC operations. The virtual walkthrough was not good enough. When repair issues came up with the home a staff member said “should have been brought up during the walkthrough.” The only staff member that has been outstanding was Kindell the warranty staff member. She makes an honest effort to address all of the issues with the home. Lennar and village builders are so big that the quality control is non-existent. ... More

Not happy with several things with our new build. The sod that was laid was terrible looking when it was first laid & it has not filled in like the David Weekly home next door. The sod next to us was lush & green from the start. Finish items that were on our list to complete never got finished, trim was not installed in bathroom & several places were not caulked. Also the front of out house was not like the Bristol picture we were sold on. Would not buy another Village Builder home

Two months after closing, 4 closing dates missed on behalf of the builder. The builder had the audacity to try and force me to pay extension fees due to their failures to build a house in a timely manor. The final closing date didn’t happen either. Thankfully the City intervened and forced the keys to be handed over. We still have not received items the sales team said would be given. The leadership of Lennar/Village Builders caused so many issues the construction manager quit as well. Fortunately Bob the builder, Construction Manager took over the job to help fix many issues with the house. We currently have many issues with the house and nothing being done. The salesman has promised items that still has yet to be delivered. I would not recommend this builder to anyone. I have requested the salesman to give me the contact info to his manager and he has refused to do so. Maybe this review will help me get in contact with someone who will actually fix the issues with this house and deliver all the false promises from their sales team. ... More

We thought our home selection and building process would be a wonderful experience. However, this process has been disappointing from the start. Since we have never had a home built before, we were excited to be able to select options to get just what we wanted. Along the way we encountered challenges such as delay's, closing date pushed back, delay in Lennar financing (while an increase in interest rates), wrong items such as faucet fixtures, door handles, etc. that were installed in the home. Needless to say, things were rushed at closing (late November) and we are still having to deal with issues that should have been done right or fixed right the first time. We have a laundry list of issues that are still going to take time to fix. During the build we pointed out multiple issues and were told, "don't worry, it will all be fixed by the time you move in." Well, that did not happen. Extremely disappointed. ... More

Sloppy building techniques and little to no control over contractors

To start off, my experience with Lennar Mortgage was exhausting. Their underwriting process is the most arduous that I've ever experienced. I was constantly asked to submit the same thing repeatedly. My first home I bought was a Lennar home in 2010. It was a great home and my wife even worked for them at one point. We thought buying another Lennar home, a Village Builder this time, would be a great choice. Times have changed! The quality and finishes of our 2021 Village Builder were worse than our Lennar home in 2010. Door hardware and closet brackets were rusted. Shelving was sagging. Tile was not level. Paint and drywall was done poorly and paint wipes off when you wipe it with a wet rag! Later found out from a neighbor that a major repair was done on master bath toilet. They ran the plumbing to the next room study. They had to bust out the foundation and move the plumbing and patch the concrete. We had asked them if any major repairs were completed to the home during construction and they said No via email. They now won't respond to us via email and we are contacting a lawyer. Our back brick wall was hanging off the brick ledge. They agreed to fix it and then damaged it again before they could even complete the job. The reason why the brick was hanging off? The frame was too close to the edge! The kitchen cabinets are cheap, off the shelf-store bought cabinets. Sad for the price we paid. We have no pendant lights, no chandeliers, just recessed can fixtures. Very disappointing for a Village Builder. Our yard....is a mix of bermuda, st. augustine, clover, dandelions, and crap grass. They grade the slopes with shovels...shovels. They did not fill the area prior to laying soil. They planted all our bushes and plants into the clay soil, then put mulch on top. We found this out when our plants began to die because they were drowning. They refuse to fix this and just keep adding more mulch. So, why did we not refuse to close, you may ask!? Because on the day of closing the construction manager said, if you put anything on the punch list, you cannot close today. . . and we had nowhere to go and school had just started. This is our experience. Just dissapointing in general. They are trying to resolve most of our complaints, but the followup work is no better than the original build and worse in some cases. We may have been better off just not submitting any warranty items. ... More

I was not happy with VB during the construction phase. I'd ask about something on the drawings and their response was "Oh, we just use the drawings as guidelines. They are not exact." We were rushed into closing before all construction was finished. And the warrantee reps were almost nonexistent. We would have contact with one person and then never hear from them. Four months after close, we are still waiting on things to be corrected.

Very bad builders they use the cheapest materials and bad building. The windows and back door leaks from a normal rain, the attic also leaks. The worse builders please stay away from them. I wish there is zero stars I will give!

You guys are horrible. You don't even keep up with warranty items. I could not get corrected my items in 6 months! You built the house in 5 months.

Purchased a home in October 2019 and closed in November 2019 so Village could book the sale in 2019 accounting year at their request. We were told the items that needed to be replaced or repaired would be taken care of and not to worry, it is now May 2020 and we are still waiting for Village/Lennar to make good on their promise. We have had multiple customer care representatives and construction managers addressing the issues and we are extremely frustrated. We closed in late November but the home was unavailable to move into until late March because all the windows needed to be replaced, the cabinets in the kitchen, bathrooms and laundry room also needed to be repaired and re-stained. The drywall in the Powder Bathroom needed to be repaired and the ceiling in the Kitchen and we are still waiting for the for additional work to be done. I had to repair the tile flooring at my expense $1,400.00 because the staff that is in customer care kept changing throughout November through February, and I could not wait. The yard is not level we have sinkholes, trenches, low spots that need leveling which they never have done. Every door handle in the house is either dented or scratched. We were missing door stoppers, doors would not close, painting needed to be done and still needs to be done and I have also hired someone to paint places that should of been done by Village at the cost of $1,400.00. This is my 14th new home in 40 years and is the worst experience and poorest quality and biggest disappointment I have ever experienced. I would not recommend Lennar or Village to anyone. ... More