WCI Reviews in Tampa St. Petersburg, FL

The home buying process started off great. I received weekly updates from the sales representative, had a great first walk through and things seemed to progress at an ok pace. Things started taking a turn after the first appraisal. Home was appraised far below the offered value. Unfortunately the seller was unwilling to negotiate the final sale price. We went to the final walk through and when we left there was a plethora of a blue tape everywhere. Missing windows, screens, doors, kitchen hood even shower enclosure. We were assured all these issues would be fixed by our closing date. Needless to say we closed there days late. However, the title agent was awesome. She was very responsive, flexible and understanding. We are 6 weeks in the home and still waiting on several repairs to be made. For a million dollar house the quality of the work does not match. ... More

Structure is quality but the finish work is not to par. The sales associate just collects your check at the beginning and end. Non-existing the rest of the way and if you ask questions, the responses are inaccurate most of the time.

The sales team was good, they were providing regular updates on the status of the build and helped to get the initial paper work done . The construction manager was just trying to close out the home without completing the work which was mentioned in the observations they are very tactful to say we will take care and not include in the inspection report things they know will not get done . ( still not closed after 1 month of moving in ) Also the construction managers prioritization order of building home is questionable, a home which started 3-4 after my property gets closed before and it’s the same model !!! How can this happen ?? Further the observations noted takes for ever to get closed after you move in . All tickets raised are not addressed timely only after follows up it’s completed. I hope the construction manager and warranty team are more responsible and address issues and concerns would make the home buying experience much better … ... More

Workmanship is poor and it looks like no one was overseeing the work

Very rushed through the closing process with this builder and although promised missing or incorrect items would be rectified after closing, they are not very attentive to assist after the sale is complete. Beware and ensure you are 100% satisfied with the product before you close.

VERY POOR QUALITY, POOR CUSTUMER SERVICE

Chiding WCI Lennar was a hard decision but once made we were very excited. Unfortunately the craftsmanship was not what we expected at this price point. There should be better trades selected to build these homes or a Quality control process . Disappointed

I really love the home. But dealing with all of the after effects of a walk through etc.,..has been a challenge with this builder. I will continue to not give up. The fact that what they are responsible for they should take care of without delay or putting the blame on someone else.

Lack of responsiveness for issues and you need to wait for months and continue follow up to fix issues.

When I came to visit this neighborhood I really got excited .. absolutely beautiful.. but the realtor that sold my house was very negligent.. didn’t give the full disclosure.. I still have problems with that

Most concerns with the construction and state of the home were addressed before closing, but excuses were given when we asked for other flaws to be repaired. Four months later we are seeing a lot of things needing repair (pavers in the driveway lifting, caulk needing to be redone on most cabinets, nails coming through ceiling, floors creeping, etc.) Still waiting on these repairs.

There is no way on planet earth that I could do that!, I have lived here 4 months and warranties and petitions for help go unanswered.

We’ve bought a few homes with WCI/ Lennar and this was by far the worst experience. The new home consultant was terrible about returning calls, text, and emails. We were left in the dark for so much of the process. We were originally told that buying this house would make us members of the yacht club, which we found out after purchasing was false. The bidding process was terrible and a few months later, the same model was listed as much cheaper, although that may just be the bad luck of the market. The house itself is nice and the project manager has been responsive and helpful. I’m glad to finally just be in and not have to wait any longer. The projected completion times kept being pushed back. ... More

Without exaggeration this was one of the worst purchase experiences of my lifetime. Let’s forget about the 2 plus years to complete our townhouse. Blame COVID but other builders finished houses in less than 2 years during COVID. The rush to close December 30th by Lennar management was unconscionable. Four separate rescheduled final walkthroughs because the property was not ready. One time because power not hooked up and the temporary power provided by the generator was cut off due to an inoperable generator, forget the fact that permanent power was not available for the first three scheduled walk throughs. Then I ask to delay the close and was denied that request. The home was dirty, the home was infested with ants then we get to quality of workmanship…nicks in most doors, unfinished elevator shaft, The quality of paint used is so low that when I said the paint rubbed off when I tried to clean a spot on a wall I was told that’s normal because it’s flat paint. So essentially anytime there’s a smudge on a wall I have to repaint? With what paint? Then we have the doors/trim that come an inch from meeting the floor with caulk sloppily jammed in there to disguise. This of course needs to be fixed but we live in this house now so it’s a massive inconvenience. If this project was properly managed how are the quality issues overlooked? It’s one thing to have the issues, it’s another to say we aren’t moving the closing date to address the countless issues. We merely closed because we were told management was “not at liberty to change the date.” Just a really poor experience. It didn’t have to be that way. ... More

What promised to be a beautiful home as proven to be a huge disappointment. All the interior workmanship from every trade is sloppy and unprofessional. We hope that all the parts that we can not see are installed properly by professionals. After a month, we continue to find problems. Instead of moving into a wonderful low maintenance new townhome, we have moved into a fixer upper. Construction manager and customer service are trying their best.

Builder (Chris) we had was very irresponsive through out the construction process . It just gets worse after the closing and during warranty period. They haven’t been able to keep up their commitments at different stages even for small changes and repairs. If you are a future buyer, do not close until ALL of your repairs are done 100%. Quality of material is a hit or miss. I would certainly expect better for the premium price they charge on these homes.

please make sure all the issues are taken care of before you guys closed on the house. we closed over a month ago and they still haven’t addressed any issue that was supposed to be taken care.

I wish if team were more proactive in providing updates before , during and after construction. I need to follow up on everything.

Since this was far from an entry level home we had much higher expectations for the finished product than the builder delivered. During the building process, numerous errors, deficiencies, and issues were identified by us and our independent home inspector. Almost all were ignored by the builder and sales person. All had to be corrected, after closing, by the warranty division. Words cannot describe how very disappointed we are with the finished product that was presented to us at closing. We had a significant punch list after closing, which is still being worked on, four months after closing. Driveway was too narrow, you could not park two cars in the driveway without having to step in the grass when exiting the car. There was no consultation regarding landscaping, what was installed was unacceptable, which required us to have most, if not all, of it removed. Overall, we would not recommend WCI/Lennar; we expected more, but received much, much less... ... More

The customer care is a joke. Horrible communication.

The overall experience dealing with sales, construction and post sale with Lenar was terrible. First Alexa the Real estate agent Did a nice bait and switch to get me in the door and then two weeks later push out build two months. Postale, they never gave me a mailbox key and I had a fight with them for 21 days to get the mailbox key which they never delivered to give me. She claims she went to the local post office, but upon further investigation when I went to the same post office she claimed to go to. I spoke to the supervisor and he said not a single person from Lenar has come to get your mailbox key and he redid it for me. They are dishonest people craftsmanship is less than subpar and I’ve had to make over 15 warranty claims. Construction project manager, never double checked with plumbing to have the system flushed and it was clogged with a bunch of sand and composite that I had to have the plumbers come out and flush everything to include the water heater and all drains. The first night and I had no water to the master shower because of this issue. ... More

Worst experience ever buying a house. "Zero" communication!!!!! don't care about buyers, only care about selling the home in any condition

When you are buying they sweet talk you after that they leave you hanging with a broken home and with a teenager for a rep

Terrible experience and poor workmanship of home

We knew about Lennar’s reputation but really wanted to live in this neighborhood. The quality of work is so poor. We’re having to have so many things re-done and we’re paying for other contractors to do the work because we have zero faith in Lennar’s abilities. I understand it’s hard to get laborers right now but that’s the job of the construction manager, to stay on top of things and make sure things are done correctly. And I’m not talking about minor repairs, they forgot a wall. A wall! Then they tried to patch it in and it looks terrible. Our paver driveway looks so bad that we had another company come out and they said the pavers are in such bad shape, they wouldn’t use them, they’ll have to redo the entire thing. When they did the garage epoxy, they WENT AROUND things that were sitting on the floor, so now we have areas with epoxy and other areas without. We have crown and baseboards that don’t line up, the drywall/painting look like a child did it. It’s beyond bad. It’s just really sad. I would be embarrassed to work for Lennar. If you must buy a Lennar home, make sure you allocate funds to fix things yourself after closing. ... More