WCI Reviews

Sales and closing was professional, pre-warranty work was tedious (poor communications and follow-up, warranty work (communications and response) is good. administrative (Castle) is average, property manager was rude. Overall, we are satisfied with the quality of the house and customer service.

I enjoy the buying process with lennar. Service after the sale always starts with a no with certain job supervisor. It was impossible to document every issue. We had dead sod at the walk through that I was told would get taken care of when I brought it up after closing was told to talk to the hoa

Thanks for a relatively problem free experience throughout the entire experience from beginning to now. We enjoy our new home very, very much!

Good experience

I feel we have received good value for our purchase. Closing delays and bumps prevent a top rating

Upon purchasing the new build, it was explicitly stated that no customization whatsoever was allowed. This was fine as most of the finishes were pleasant, however, certain items that cannot be renovated without extreme costs are frustrating. Number 1: Insullation/AC Who uses standard R 30 which is code minimum on a wood frame second story in our area of FL. AC unit is undersized and there is clearly a major temperature difference when moving room to room even with the doors open. AC vents are inadequate for master suite. Only one vent for a huge room and it is not centrally located in the room. The returns for hot air back to the AC handler are only passive returns. Would have loved to opt in for sprayfoam insulation, active air returns, and or a properly sized AC. Number 2: Inspection/Walk Construction manager was pleasant to deal with. However, you don’t get to talk to him until the day of the closing and the customer service rep who is also the home warranty person will without diligence by the customer. Dictating what to put in the punch list exactly will gloss over some details. Be willing to push your closing to get them addressed. It’s my belief that this is done intentionally and not designed for the customers best interest. The customer should have the visit with the construction manager prior to the day of closing in. There should be a period after closing where they should handle little details to remove pressure off of the customer to have it done right before closing. They are taking advantage of an eager customer to overlook details. That said, the warranty department has been responsive and are pleasant to deal with. However, the process can be improved so that there is very little the warranty department ever hast to do. ... More

These are not custom homes and the quality of the construction components and improvements and betterment’s are standard for mid-price housing units. The project managers are very responsive and do their best to work with you to get problems resolved. Almost all of the contractors have been very prompt and professional in the follow up work that need to be done. Given the pricing of the lots and units the quality is as expected. Issues: Too many changes in specifications from one phase to another. The information provided and the model representations available at the time when the decisions the buy are done were no longer offered when the next phase was built. This needs to be a much more transparent process and all information updated immediately in the sales office and on the websites. ... More

Generally we are very pleased. Items from the walk thru still remain 5 months later. Closing was a disaster as far as being able to lock down a date, over 1 week late. Parking situation not as described prior to purchase. It just seems to take forever to get anything done.

I've had several issues with my new home, I guess that's expected with any new home. Joe, the customer relations employee has been wonderful with expediting repairs.

Very good materials and appliances/equipment quality, sub-standard workmanship with obvious issues that should have been identified by the builder during construction; most issues were addressed, few still open after 5 months. Also, upon closing/delivery, house was NOT clean and move in ready.

Love the home location, neighborhood, and design. Quality of materials and workmanship lower than expected for home on this price range. Good responsiveness on issues

Overall good, but not great. WCI needs to work more on warranty issues. Not deny based on what I missed on walkthrough, or this issue is cosmetic. If things installed crooked, and wrong thi sis not a cosmetic issue.

We love our home in Inlet Shore! We have the Flagler model and the home is beautiful - great floor plan. Great location! Overall, we are very happy. The only negative is that our final finishing and closing were rushed and we are reaping the benefits of the hurriedness now - almost 2 months in and still many items not cared for. The local Lennar team on site is as helpful as they can be, however, somewhere at the top there must be a disconnect. Many of our neighbors are experiencing the same issues. Would still buy again here, but with caution and attention before closing.

When we did our final walk through, our punch list was never completed. We were told by the realtor and construction manager that it had to go through the warranty guy now. There has been barely any communication on his end. We’ve lived in the house 8 weeks and our punch list is still not completed.

The home is beautiful. The design and layout is exactly what we wanted. But the quality of the workmanship, given the price paid, is really not good. Every time I have an independent contractor here for something they comment on the corners that the builder cut in building this home.

All warranty issue we had were addressed fast except cabinets ( kitchen and bathroom) . Is been taking forever! But the worst is, we are not requesting them to “fix” we are requesting to complete their job.

Read your contracts carefully.

Overall product was great. Communication during build process was lacking and multiple project leads caused for confusion. Post build issues were handled quickly.

Lot of minor issues with overall quality. The design center is awful.

Workers do not respect the homeowner or their other trades people. I had mirrors installed over exposed holes in the wall and a broken window from next door build.

We are satisfied. Finishing quality of workmanship was poor. Paint on walls, caulking in shower, paint on floor tiling and patio surface were disappointing. These were all distractions from the purchase. Overall we are happy with home. When we note problems they have been prompt in attempts to correct issues.

Still waiting 6 months to get items from original punch list addressed. Warranty repairs and responsiveness very good. Sales extremely good and helpful throughout the process.

Final building experience was tarnished due to the rush of the builder to settle. Too many items were incomplete or in need of fixing when we were forced to settle. Too many people were forced to settle so that the builder could reach their quarter close goals. This resulted in the building team not being able to get things finished in time for settlement and even be stretched way too thin after settlement when we were trying to get things fixed that weren't done correctly.

Overall experience has been pretty good. Don’t like how limited you are with the builder doing anything outside the norm. For the money you pay you should have more options available.

Lennar builders were not responsive to us, prior to closing, and then pushed our closing when the house wasn't completed. We love our house, just not their business practices.