WCI Reviews

Great neighborhood. Building experience was not worth the problems. Two months late at least. The loan experience was not competitive with my other options but no choice. If I had to do it again I’d buy a resale.

What should have been a wonderful experience was greatly diminished by Lennar. The home was NOT ready to be occupied when we closed ... the extensive "punch" list was not addressed and the home was filthy (floors, lanai, garage). After a month it seems that I find another issue almost daily and no issue gets quick attention. I've been waiting for my pool cage to be fixed for weeks. Pool tiles reported day one are still not addressed. A garage outlet doesn't work. the list goes on. We actually love the home ... the layout, the location, the amenities. It's just very disappointing that the workmanship and the sloppy attention to detail with Lennar is so poor. ... More

the people we dealt with were all very helpful, but the quality of workmanship in the house was sub-par, sloppy, and unacceptable. water heater burned out, water not turned on, front doorframe broken, tiles throughout house had to be replaced, doors & windows broken, main bedroom bath doors, sinks & lack of shower door all unacceptable, etc.

pool pump put 3 feet from lanai. very noisy!!! looks ugly!!! will never be able to sit out in morning to enjoy the quiet. Never informed of electric box in front of house. an eye sore. I could go on and on. I doubt it will make a difference. On a good note , Your customer service reps have been accommodating.

I was forced to close on the house before the end of the quarter. The house construction was rushed and there were SEVERAL quality issues. 2 roof leaks in 2 months. Several lighting/electrical issues. The pool tiles were not sanded properly. There were electrical and plumbing issues with the pool. On a positive note, the Lennar team has been very responsive to my concerns. So that helps however an overall frustrating and time consuming process.

We’ve bought a few homes with WCI/ Lennar and this was by far the worst experience. The new home consultant was terrible about returning calls, text, and emails. We were left in the dark for so much of the process. We were originally told that buying this house would make us members of the yacht club, which we found out after purchasing was false. The bidding process was terrible and a few months later, the same model was listed as much cheaper, although that may just be the bad luck of the market. The house itself is nice and the project manager has been responsive and helpful. I’m glad to finally just be in and not have to wait any longer. The projected completion times kept being pushed back. ... More

Without exaggeration this was one of the worst purchase experiences of my lifetime. Let’s forget about the 2 plus years to complete our townhouse. Blame COVID but other builders finished houses in less than 2 years during COVID. The rush to close December 30th by Lennar management was unconscionable. Four separate rescheduled final walkthroughs because the property was not ready. One time because power not hooked up and the temporary power provided by the generator was cut off due to an inoperable generator, forget the fact that permanent power was not available for the first three scheduled walk throughs. Then I ask to delay the close and was denied that request. The home was dirty, the home was infested with ants then we get to quality of workmanship…nicks in most doors, unfinished elevator shaft, The quality of paint used is so low that when I said the paint rubbed off when I tried to clean a spot on a wall I was told that’s normal because it’s flat paint. So essentially anytime there’s a smudge on a wall I have to repaint? With what paint? Then we have the doors/trim that come an inch from meeting the floor with caulk sloppily jammed in there to disguise. This of course needs to be fixed but we live in this house now so it’s a massive inconvenience. If this project was properly managed how are the quality issues overlooked? It’s one thing to have the issues, it’s another to say we aren’t moving the closing date to address the countless issues. We merely closed because we were told management was “not at liberty to change the date.” Just a really poor experience. It didn’t have to be that way. ... More

Builder (Chris) we had was very irresponsive through out the construction process . It just gets worse after the closing and during warranty period. They haven’t been able to keep up their commitments at different stages even for small changes and repairs. If you are a future buyer, do not close until ALL of your repairs are done 100%. Quality of material is a hit or miss. I would certainly expect better for the premium price they charge on these homes.

While encountering dozens of faults due to poor workmanship and being assured that everything would be taken care of after we close, we agreed. Wish we hadn’t. The quality of the appliances, fixtures, finishes, landscaping and sod might be ok for homes half our price but certainly not Sereno Grove. Totally unprofessional. Still is very frustrating.

uncountable problems happened in my new home. The worst is nail on the carpet trail penetrated my kid's feet. I am kinda regret buying this home.

Numerous problems with the home. First night in the home sewer back up into the bathrooms and shower. Defects in bathroom tile needed sealer, flooring defect construction debris in sewer line and under carpet

WCI has a horrible process for fixing issues after closing. This needs to be addressed as it feels like you already have my money and I should just go away.

What promised to be a beautiful home as proven to be a huge disappointment. All the interior workmanship from every trade is sloppy and unprofessional. We hope that all the parts that we can not see are installed properly by professionals. After a month, we continue to find problems. Instead of moving into a wonderful low maintenance new townhome, we have moved into a fixer upper. Construction manager and customer service are trying their best.

please make sure all the issues are taken care of before you guys closed on the house. we closed over a month ago and they still haven’t addressed any issue that was supposed to be taken care.

Wish I had something better to say. Like the floorplan. The lot can't be landscaped because the foundation seeps in lake water. It also causes the driveway to constantly be wet/slimely. Reported to community and HOA and nothing gets done. Must have so many compliants that they don't have time to resolve major issues. Very disappointed.

We experienced a very trying home build process that was over two months late and had significant challenges with quality workmanship. WCI/Lennar was difficult to work with during the process since they don't really want home owners around during the process. They are a production builder and prefer to have buyers purchase the home from them once complete. Our salesman was great but had little control during the build process.

Builder only looking for profits does not care about the customers

The sales process was great but the building process is terrible. All the contractors are focused on is quickness not quality. I have had nothing but issues ever since I signed the paperwork. Lennar's response is to through their hands up and say well there is nothing we can do now. The warranty guy has addressed what he could. For us to pay as much as I did for a house that in my opinion was not finished WCI used cheap contractors that do not care of the outcome because they get paid either way. I wish I could recommend WCI or Lennar but at this point they still have work to do.

They use the cheapest contractors they can find. There is NO supervision during construction. I honestly believe they get their force at 7/11

Builder does not hold subcontractors accountable. Lot of corners cut and dishonesty when flaws are called out.

I am a previous WCI homeowner. It was a great experience and was provided with a quality built home. Lennar should stop branding themselves as WCI. It is an insult to the legacy of a great company. Lennar shortcuts at every corner and uses the lowest quality products available. Have had to hire my own contractor to make this home acceptable. Very disappointed. .

We were extremely disappointed with the quality of the cabinet installation. Every cabinet had numerous marks and rubs and several were significantly damaged during installation. Despite these issues being noted during our walk through nothing was done for 4 months even after repeated requests on our part. Even then the damages were not addressed. Overall, we are extremely disappointed with the follow up on punchlist items. There was a span of a full month between closing and move in and another two.months when the house was unoccupied. We offered open access to WCI to have their subcontractors come back and make the necessary repairs, but nothing was done. ... More

Construction didn't do there job and relied on Customer Service to complete work they couldn't do. As a past Lennar employee and construction Manager the quality is unacceptable.

1. Make sure you hire an inspector prior to close and ask that he return following close. 2. Be prepared to spend additional dollars to cure issues and make home livable; or alternatively wait and become frustrated discussing items with Lennar in hopes that they will address.

Workmanship extremely poor for a high end house paint, plaster, baseboards, doors roof, garage lanau….you name it it had issues. Tons of punch list items unresolved at closing but forced to close. Scott L was great but he left the company. Dana B is great but overwhelmed by the quality issues. Poor guy is a saint and doing the best he can but the quality of work was so poor he is swamped. Communication completely nonexistent once Scott left. Peter W and the Loan team were helpful but very ridged. We should have been offer a boat slip but we’re not. The roof is not the color in the agreement but in order to get into the house we accepted it. I have tons more but am frustrated by the whole experience. ... More