Centex Homes Reviews in Louisville, KY
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What Louisville Homeowners Have to Say About Centex Homes.
Read all 75 verified reviews from homeowners that built a new home with Centex Homes in the Louisville area. Louisville homeowners have rated Centex Homes an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Centex Homes
has 3.3 out of 5 stars in Louisville Area
75 Reviews in Louisville Area
Centex Homes in Louisville Area
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Customer Reviews
Marginal work and communication
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- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
I have crooked bricks in the exterior, missing quarter round, vinyl floor planks moving and oh the internet cable was not laid for the entire phase two group. I have been operating off hotspots and I telework. How does a critical work item not get executed during a project, it’s baffling. Who know when it will actually get done. I will pass on this experience with any one interested and continue to inform anyone who will listen.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
We loved working with Pulte until halfway through the building process. Whether disorganization, outright lies, deflecting responsibility- it was a disaster.
- Robert B.
- Verified HomeBuyer
- November 23, 2021
- Louisville, KY
The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s a real shame our first home buying experience went this way, rather not do it again
Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com
Total Score 2
Quality 4
Trustworthiness 1
Value 5
Responsiveness 1
Communication is not good.
- Matthew L.
- Verified HomeBuyer
- June 08, 2021
- La Grange, KY
The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be ...
Centex Homes responded:
We are so disappointed to hear that you have had so many issues with your new home and are still waiting for some items to be repaired. We would like to help escalate this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Centex Homes - Overall buying experience was poor.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- La Grange, KY
Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.
Centex Homes responded:
We are so sorry to hear that you had an unpleasant experience building your new home and are struggling to get your issues addressed. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Centex Homes - The house wasn't done when we went to closing.
- Pitshou B.
- Verified HomeBuyer
- September 24, 2020
- Louisville, KY
The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
good not great
- Donald H.
- Verified HomeBuyer
- June 18, 2020
- Louisville, KY
the whole inside of the house is painted the same color. all the walls and trim work? water company charged us for 19000 gallons of water used, we were not living there yet and still as this date haven't?
Centex Homes responded:
We are so sorry you have these concerns with your new home. If there is anything we can do to assist or any further details you would like to provide, please feel free to email customersupport@pultegroup.com and our team will be in touch. ^Abby
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Go with another builder!
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Louisville, KY
Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!
Centex Homes responded:
We are disheartened to hear about your experience and it is definitely not the Pulte experience we would like for you to have. Your feedback is valued and we will discuss these issues over with our team and leadership. We would like to try to make things right in order to do so could you please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thanks ^ AH ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Dumpster fire
- Kelsey H.
- Verified HomeBuyer
- October 27, 2021
- Shelbyville, KY
1000% would not recommend nor build a Centex home ever again. We’re already planning our next move so we can get out before the Josie falls apart.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Centex Homes - I have moved in after 2 months of delay, I didn't get my fridge
- Amadou J.
- Verified HomeBuyer
- December 02, 2021
- Louisville, KY
I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
They cut corners, have poor craftsmanship, and don’t listen
- Anonymous
- Verified HomeBuyer
- September 30, 2024
- La Grange, KY
Decided to have a house built and was eager to be able to watch its progress. Started noticing problems when the framing was done with a lot of splits in some of the 2x4s. I was told they were not structural and where they were, they just added a second one next to it. Roofing was subcontracted out to another company who blatantly put it on wrong. This was brought up to them and I was told it was in the manual and approved. I am now having to deal with a leaking roof 52 days after closing. Besides that the insulation and drywall was good with the exception that it took almost 10 weeks to ...
Centex Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The entire experience sucked and Centex sucksbas well.
- Michael B.
- Verified HomeBuyer
- April 03, 2024
- Louisville, KY
I have so many walls that aren't even square, Flooring scratched up, cabinets broken, water damage spots in master bath, literally keep finding more and more stuff in this home. The construction manager is an idiot, doesn't know anything, literally had no clue what fire blocking was and tells me these homes don't have them when in fact we do. The studs arent 16" on center or even uniformed, studs range from 17"-32" in space, absolutely ridiculous. Pulled the inspection reports for this home through the city and alot of preliminary issues that our agent didn't even tell us. Again, just a ...
Centex Homes responded:
Hi Michael, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So Disappointed...
- Joy H.
- Verified HomeBuyer
- September 21, 2022
- Shelbyville, KY
The entire process was a horrible experience. We will never use Pulte/Centex again. Misinformation and lack of communication was an issue throughout the process. Even to the point they lied about the inspectors appointments which resulted in delays in closing, failed to disclose critical repairs need day before closing, construction manager did not even do a final walk through - before or after closing. There are so many issues with the property its ridiculous, from the poor painting, screws already popping through, incomplete finishes, cabinets that needed repair that still haven't been ...
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Shoddy workmanship and poor response to issues
- Jessica M.
- Verified HomeBuyer
- June 06, 2022
- Shelbyville, KY
While I don't believe the house is going to fall down around us, the finishing touches were very poor. They were in a rush to get us closed. Paint on the floors and splattered on the cabinets. Problems with our plumbing. The trim around the roof is bent. Stickers left on windows, trash left in the yard with the seed and sod just put on top of it, dirt and mud left on the outside windows and sides. We also had a pipe leak into the walls one week after closing the repairs STILL have not be finished. Centex works with sub-contractors that don't care about your home and once you close, Centex ...
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
There poor quality of build and the amount of repairs required to put house in livable condition for a new build.
- Pasquale S.
- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
We closed on the 29th March, My wife and I walked into a house that had holes in the ceiling, holes in the walls, all floors where dirty and had paint overspray on every part of the house. The quality vinyl floors had lifted in every room on the lower level, which we are still waiting to be replaced. We have had jobs in for correction or repairs since we have been here and am not impressed with the quality of work received. If this is Centex's idea of quality they should be ashamed of what they are selling. This house, and I say house because I am still unable to put my furniture in due to ...
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a pleasant experience overall
- Jake R.
- Verified HomeBuyer
- May 04, 2022
- Louisville, KY
Much of the home is still full of the same issues that had been promised to be fixed such as paint on the floor in multiple locations, trim missing in our bathroom, warped cabinet doors in the kitchen, and poor dry wall work with metal corner braces still being exposed against a white wall.... Anytime we have reached out to our builder rep he was more focused on a positive survey response than the completion or even overall craftsmanship put into our home. We were the last home in our neighborhood to close and it has been made apparent that the focus is on the next building project now that ...
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Nil
- Bhupeshchandra P.
- Verified HomeBuyer
- April 06, 2022
- Louisville, KY
Never Recommend and feeling very unhappy
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Centex Homes - construction materials of very low quality and very poorly built
- Dainet T.
- Verified HomeBuyer
- March 16, 2022
- Louisville, KY
construction materials of very low quality and very poorly built with many defects and very slow to fix what was wrong
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Absolutely out of their element on site
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Shelbyville, KY
These folks have a great salesperson without a fulfillment team to back them up. The field manager is unresponsive, inept, and is frankly over his head.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Horrible experience
- Olkine R.
- Verified HomeBuyer
- November 08, 2021
- Shelbyville, KY
As a first time home buyers we are ecstatic to be building our home. At first the process started off smooth. Then we ran into issues with certain contractors which we tried to be understanding of. Then when we would bring said issues to our field managers attention it was always an excuse if that was supposed to be done and this was supposed to be done but no explanation as to how it will in fact get done. The day of our celebration walk our home was filthy, carpet was a disaster and like I told the field manager if I wanted a used home I would’ve bought one. We have been in our home almost ...
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Absolutely horrible experience
- James R.
- Verified HomeBuyer
- October 27, 2021
- Louisville, KY
When we finally closed on the third try because we had to get out of our home under contract, it was a nightmare and has been since. There are too many issues, photos and videos to count. We are still living out of boxes over a month later. We should have come in and started hanging curtains and enjoying our brand new home. There is nothing happy or beautiful about this experience and I think someone should compensate us for it.
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst buying experience of my life!
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Louisville, KY
I have already written a 3 page letter and sent to multiple Centex/Pulte reps.
Centex Homes responded:
We are so very sorry to hear that you had such a negative experience but we thank you for sharing your experience with us. We would be happy to help address the concerns you have. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you again. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Nothing
- Dipen L.
- Verified HomeBuyer
- September 07, 2021
- La Grange, KY
I purchased my first house as I wanted satisfaction and not to have to worry about anything . my closing date was in mid July. and only thing I found is problem in house . Poor workmanship Flooring is coming out in office and kitchen. water leaking in basement . in front yard they have digged up and I am still waiting for new grass seeds after 40 days not happy . I would not recommend
Centex Homes responded:
We are so sorry that your first home did not live up to your expectations and you are still waiting on items to be repaired. We would like to help move those along and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
What stood out most was that when you have a major issue, it won't get resolved any time soon.
- Josh G.
- Verified HomeBuyer
- July 06, 2021
- La Grange, KY
I will never buy another Centex Home. A month without air conditioning is completely unacceptable. 90+ degree days. I have a baby. A MONTH. Do you have any idea how many times I heard, "we'll be back out tomorrow." I had chipped granite countertops that I had to keep bringing up. After cutting into my walls, they patched the drywall and STILL haven't finished painting. One might be inclined to think I'm just an outlier or just a complainer, however, if one were to come talk to people in the neighborhood, they would find them all in agreement. All of my neighbors say that they will NEVER buy ...
Centex Homes responded:
We are incredibly disappointed that our team has not been excellent at addressing your concerns and that your neighbors are having similar situations. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
good
- Anonymous
- Verified HomeBuyer
- August 20, 2020
- Louisville, KY
not happy
Centex Homes responded:
We hate hearing that you are not happy with your new home. If there is anything we can assist with or any additional information you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Centex Homes - After moving we notice a lot of shady work and where the builders
- Montez W.
- Verified HomeBuyer
- May 26, 2020
- Louisville, KY
After moving we notice a lot of shady work and where the builders cut corner. Our plumbing was done wrong which caused a leak, water heater was never turning on, floors are buckling, paint was complete trash, and that’s just the short list of problems
Centex Homes responded:
We are so sorry that you have a list of problems with your new home. We would like to assist and would appreciate if you could email customersupport@pultegroup.com with some more information so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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