Centex Homes Reviews in Louisville, KY
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What Louisville Homeowners Have to Say About Centex Homes.
Read all 92 verified reviews from homeowners that built a new home with Centex Homes in the Louisville area. Louisville homeowners have rated Centex Homes an average 3.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Centex Homes
has 3.2 out of 5 stars in Louisville Area
92 Reviews in Louisville Area
Centex Homes in Louisville Area
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Customer Reviews
Centex Homes - Still plenty of things that need to get done.
- Daniel M.
- Verified HomeBuyer
- November 30, 2021
- Shelbyville, KY
Still plenty of things that need to get done.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 1
Great home, extremely poor management
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Shelbyville, KY
We are enjoying our new home, however the extremely poor communication and management during the build process was extremely frustrating.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
New Build
- Suzannah P.
- Verified HomeBuyer
- April 02, 2019
- Shelbyville, KY
We purchased the home as it was almost completed (didn't build out ourselves). We have had quite a few issues, most of which were resolved after multiple contacts, but still have some issues we are told we just have to wait until they get to it with no actual time frame.
Centex Homes responded:
We apologize that there hasn't been clear communication around the resolution of your issues and we'd like to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
the paint job is really bad
- Moaed D.
- Verified HomeBuyer
- September 13, 2021
- Louisville, KY
the paint job is really bad. that i will have to repaint the whole hose soon. also the concrete in front of the main door is not even, they been saying that i t will get fix soon but nothing yet .
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
Needs to be corrected.
- Darlene S.
- Verified HomeBuyer
- November 03, 2022
- Shelbyville, KY
Still waiting for the external trim problem to be replaced. It has sharp corners that will cut someone's hand and quality of workmanship poor. I addressed this with Michael again this week. This my 4 or 5 discussion about the problem since before purchasing the house. Someone pretended to adjust the problem by adding large globs of silicone to the sharp corners and rough edged opening that were not turned -in correctly in a professional manner.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Lack of detail.
- Jamie R.
- Verified HomeBuyer
- June 02, 2022
- Louisville, KY
Lack of detail on the property. So many things were wrong when I walked through but most of it has been fixed. Still needs painting and windows frames repaired. So many people to deal with.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
What started as a family achieving the American dream by buying their first home has turned into a nightmare
- Juan M.
- Verified HomeBuyer
- July 28, 2021
- La Grange, KY
Broken sewage main line caused by negligence, incompetence, lack of oversight and inspection left us without taking a shower, brushing our theeth and flusing the toilet for one week. Now my driveway is damage after excavating to repair the pipe and Pulte Homes refuses to repair the damage caused. I am not asking Pulte Homes to stand behing the concrete warranty and repair it, i am asking Pulte Homes to replace my driveway because they damage it as a direct consecuence of the sewage line repair. It is a matter of right and wrong!
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
We loved working with Pulte until halfway through the building process. Whether disorganization, outright lies, deflecting responsibility- it was a disaster.
- Robert B.
- Verified HomeBuyer
- November 23, 2021
- Louisville, KY
The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s a real shame our first home buying experience went this way, rather not do it again
Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com
Total Score 2
Quality 4
Trustworthiness 1
Value 5
Responsiveness 1
Centex Homes - Overall buying experience was poor.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- La Grange, KY
Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.
Centex Homes responded:
We are so sorry to hear that you had an unpleasant experience building your new home and are struggling to get your issues addressed. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Centex Homes - Had several issues with our buying experience.
- Monica B.
- Verified HomeBuyer
- June 05, 2019
- Louisville, KY
Had several issues with our buying experience. I had several issues during the building process and had poor response time by the site manager. Things had to be repeated several times during the walk through inspections that they were not done correctly. Poor communication by the site manager when there we issues that should have been brought to our attention. We have lived in our home for over a month and have yet to receive sod. We were promised it would be done within two weeks of closing and here we are with no sod and two dogs with no yard. Overall it was a poor experience.
Centex Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Centex Homes - Centex agent was very rude and misleading on several issues.
- Bryant M.
- Verified HomeBuyer
- November 19, 2019
- Louisville, KY
Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.
Centex Homes responded:
It is incredibly disappointing to hear that you had this experience and we would appreciate if you could email socialcare@pultegroup.com so we can learn more. Thank you for taking the time to leave this review so we are aware and can alert leadership. ^Abby
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 3
Communication is not good.
- Matthew L.
- Verified HomeBuyer
- June 08, 2021
- La Grange, KY
The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be ...
Centex Homes responded:
We are so disappointed to hear that you have had so many issues with your new home and are still waiting for some items to be repaired. We would like to help escalate this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Centex Homes - The house wasn't done when we went to closing.
- Pitshou B.
- Verified HomeBuyer
- September 24, 2020
- Louisville, KY
The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
good not great
- Donald H.
- Verified HomeBuyer
- June 18, 2020
- Louisville, KY
the whole inside of the house is painted the same color. all the walls and trim work? water company charged us for 19000 gallons of water used, we were not living there yet and still as this date haven't?
Centex Homes responded:
We are so sorry you have these concerns with your new home. If there is anything we can do to assist or any further details you would like to provide, please feel free to email customersupport@pultegroup.com and our team will be in touch. ^Abby
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Good home but you pull teeth after closing to get issues fixed
- Ronnie M.
- Verified HomeBuyer
- April 22, 2020
- Louisville, KY
The Home The house itself is great construction and we love our home. There were many issues that were not resolved until after closing but several (stained carpet, scratched tubs, missing kitchen cabinet) were resolved quickly. We were informed throughout the building phase as to how the construction was coming but we're not informed well enough to where when our closing date came we were told it had to be pushed back another week. It was always "we are coming along great, man" when it really wasn't. Our apartment lease was about to expire and we had three days between closing and our ...
Centex Homes responded:
While we are glad to hear you are happy with the quality of your home, we are sincerely sorry that you have had a hard time getting issues addressed after closing. We would like to work with you to settle these concerns and get these items addressed. If you could please email customersupport@pultegroup.com we would greatly appreciate it. Thank you for taking the time to leave a review and share your experience. ...
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Centex Homes - Not trustworthy and quality Also when called for repair before
- Pinakin P.
- Verified HomeBuyer
- February 12, 2020
- Louisville, KY
Not trustworthy and quality Also when called for repair before closing and after closing so far no one came by and fixed yet When I said to change closing date since everything not finished they told me that I have to close house otherwise you will have pay daily charge
Centex Homes responded:
We are disappointed to hear that you have unresolved concerns with your home but we would like to help! If you could send some additional information to socialcare@pultegroup.com along with your address, we would be happy to help get those requests moved along. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
great value, bad performance
- Jessica H.
- Verified HomeBuyer
- June 11, 2019
- Louisville, KY
House is great value, selling process and performance was terrible. Get everything in writing - flat lot? Sod? Time line. Everything needs to be in writing.
Centex Homes responded:
We're disappointed to hear you didn't have a good experience with us and we'd like to learn more about what happened. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Missing things
- Rebecca L.
- Verified HomeBuyer
- June 05, 2019
- Shelbyville, KY
Closed almost two months ago and the house still isn’t finished. The final checklist was never completed. New contractor couldn’t be bothered because my house is already closed.
Centex Homes responded:
If you need assistance, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Marginal work and communication
- g�^<z*�0�HZ������\}�^b��"̚�z�� +.
- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
I have crooked bricks in the exterior, missing quarter round, vinyl floor planks moving and oh the internet cable was not laid for the entire phase two group. I have been operating off hotspots and I telework. How does a critical work item not get executed during a project, it’s baffling. Who know when it will actually get done. I will pass on this experience with any one interested and continue to inform anyone who will listen.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Dumpster fire
- Kelsey H.
- Verified HomeBuyer
- October 27, 2021
- Shelbyville, KY
1000% would not recommend nor build a Centex home ever again. We’re already planning our next move so we can get out before the Josie falls apart.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Horrible experience
- Tabitha T.
- Verified HomeBuyer
- May 15, 2019
- Louisville, KY
Extreme lack of communication and responsiveness, numerous issues since closing that are still unresolved, multiple plumbing issues, nothing good to say about our experience
Centex Homes responded:
We're so disappointed that you haven't had a good experience with us and we'd like to help with these unresolved issues. Please send details to socialcare@pultegroup.com and include your full address and contact information. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Go with another builder!
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Louisville, KY
Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!
Centex Homes responded:
We are disheartened to hear about your experience and it is definitely not the Pulte experience we would like for you to have. Your feedback is valued and we will discuss these issues over with our team and leadership. We would like to try to make things right in order to do so could you please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thanks ^ AH ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
A common theme of frustration
- Anonymous
- Verified HomeBuyer
- June 30, 2019
- Louisville, KY
If you go with Centex I highly encourage you have a third party home inspection completed prior to closing. Do not close until all of your issues are completely resolved. It will save you several hours of frustration ofter closing by getting the defects resolved prior to Centex/Pulte getting their funds.
Centex Homes responded:
We're very sorry to hear about the level of frustration you have had during your home building process. If there are still any unresolved items that we can help you address quickly, please reach out to us at socialcare@pultegroup.com. --Sarah L
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Centex Homes - I have moved in after 2 months of delay, I didn't get my fridge
- Amadou J.
- Verified HomeBuyer
- December 02, 2021
- Louisville, KY
I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Absolutely out of their element on site
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Shelbyville, KY
These folks have a great salesperson without a fulfillment team to back them up. The field manager is unresponsive, inept, and is frankly over his head.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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