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Del Webb

Del Webb Reviews in Melbourne, FL

What Melbourne Homeowners Have to Say About Del Webb.

Read all 133 verified reviews from homeowners that built a new home with Del Webb in the Melbourne area. Melbourne homeowners have rated Del Webb an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.8 out of 5 stars in Melbourne Area

133 Reviews in Melbourne Area

Star Rating Breakdown

5 ★ 53

4 ★ 25

3 ★ 29

2 ★ 17

1 ★ 9

Ratings by Category

Overall 3.8

Quality 3.4

Trustworthiness 3.6

Responsiveness 3.4

Del Webb in Melbourne Area

View Homes

Customer Reviews

Good Builder Be Patient...

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2023
  • Melbourne, FL

We didn't have any issues during construction. Delays are still ongoing in the building industry. We felt like we had a good sturdy product when we moved in. If you don't expect perfection and can accept some minor cosmetic flaws you will be happy with the home. Pulte/Del Webb has a good building process, and it keeps you informed about the process.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Horrible Experience

  • Q�;?M,���y:G�ks���~ �O|��Ì.� ".
  • Verified HomeBuyer
  • August 07, 2023
  • Melbourne, FL

Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, please email us at customersupport@pultegroup.com with your address, contact information and a brief summary of your concerns. ^AF ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

We had a rocky start, but things got better.

  • Robert J.
  • Verified HomeBuyer
  • August 07, 2023
  • Melbourne, FL

If you are out of state from where your house is built, make sure to plan to visit your new home often so as to meet face to face all involved and monitor the construction progress. Make sure to establish a good rapport with the project/construction manager.

Total Score 3

Quality 5

Trustworthiness 5

Responsiveness 3

Unresolved Items

  • Mark R.
  • Verified HomeBuyer
  • August 04, 2023
  • Melbourne, FL

We have numerous items that remain unresolved from our walk through and punch list. Several are significant. We have not heard back on any of them. We closed June 22. Over a month ago. We have also submitted other issues through the warranty process and none of them have been resolved. No communication. Nothing fixed.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 1

Work still be completed during final walk thru

  • Richard B.
  • Verified HomeBuyer
  • July 31, 2023
  • Melbourne, FL

Pinchlist items not completed a month after close Construction supervisor was awesome when you had his attention ! Seemed he was overloaded and communication was not timely. Sales person held communication together!

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

It was a trying experience

  • Jeannie C.
  • Verified HomeBuyer
  • July 26, 2023
  • Melbourne, FL

There were a lot of issues to work through

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 5

Home at last

  • Gerald J.
  • Verified HomeBuyer
  • July 26, 2023
  • Melbourne, FL

We made best chouce for us and our situation. Warranty responsiveness has improved

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Our building supervisor Lonnie

  • Michael A.
  • Verified HomeBuyer
  • July 26, 2023
  • Melbourne, FL

Outstanding professional support from Lonnie throughout the building process and post closing. Lonnie has provided exceptional attention to even the smallest details while remaking responsive as needed. Every new build will experience some construction issues. It takes true professionalism to work those details to fruition.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5