Lennar Reviews in Reno, NV

It took from September 2019 until January 2020 to get some of the issues resolved from my final walk through

Have not lived here long enough to critique response to builder issues

It’s been a roller coaster ride since we first sat down with the Lennar sales person. Lots of attitude, miscommunication, and mistakes. It wasn’t until we contacted the Lennar Division President that we got some real answers and satisfaction. Our first customer service “after the sale” person was lame. We didn’t get a day of possession celebration or gift and he told us that the foundation and walls being out of square was “normal” and that’s how Lennar builds homes. We were told to feel fortunate that we didn’t have some of the problems that other Lennar buyers were experiencing. Our latest customer service person echoed these sentiments, but he’s definitely more responsive and reliable. The Lennar Mortgage and Title people were awful in the beginning, but we ended up with a terrific team of professionals helping us. The sad reality is that Lennar is no better nor worse than Toll Brothers, DR Horton or any of the larger tract development companies. ... More

Have been very good with most problems, still have one inspection problem not fixed.

We had a great experience with the staff working in our community. Unforgivably those in management including Dustin (VP of Reno) and Dave (construction manager) only care about the bottom line and not people.

Don't get me wrong. We are enjoying our new home; however, we are finding things that we missed. I've notified those who asked to be notified, and I've been acknowledged, but nobody's come to look at the issues. We measured the room sizes for furniture placement and found the 4th bedroom is smaller than the house plan drawing. It's 15 sq. ft. less than what's shown on that house drawing.

Overall experience was good. Frustrating that outdated technology like landline telephone jacks could not be switched to Ethernet ports and insisted on installing Ring doorbell and sensors. Only dryer connection is gas - electric not an option and considered a customization. Overall quality is good- delivery date 90 days later than originally scheduled due to supply chain and labor issues

Lack of attention to the quality of work performed by the vendors/sub-contractors. Poor cabinet installation, poor floor installation. Mediocre painters, paint on floor had to be cleaned off. Move-in cleaning crew didn't clean well.

Painless/hassle free buying experience. However the quality of the house is not as good as the old days. Maybe because all of the housing boom is making the builder sloppy since they're building too fast (lack of quality control)?

Due to construction delay we haven't moved in yet.

Don,t close until all the defects have been addressed.

Jennifer was fantastic. Always there to help us. She advocated on our behalf more than once. We had a terrible experience with the dishwasher. It never worked properly and had to finally 6 weeks later be replaced. I felt Rich did not help as much as he should have. I did not want to blow up before I got the result I needed. Customer Care was not very helpful

The fridge in our house won’t open far enough to pull the ice tray out. It’s the fridge we bought from Lennar

Poor quality of finish work and materials. Carpet seams show and nap goes in opposite direction. Tack strip nails come up through carpet( don't walk bare foot). Cabinet quality very poor and counters had 1/2" gaps at cabinets. Repairs were just cover-up, not repair.

Please have someone from customer service contact us, we have been struggling with fixing the open items. We have had our replacement cabinets on order for 4 plus months. We have a leaky faucet that has been reported 5 times or more. Need an important person to contact us. Our out side electrical panel needs replaced. All items reported since original report.

The purchase of my home from Lennar on the beginning was great. Lennar’s agent Tina was very helpful and a pleasure to work with. She was very knowledgeable about the home and what was included. Dealing with the construction ma abet Matt was also great during the building process. We were delayed in closing and he kept us informed on the delays. I have now been in the house for four months with things still left from the original walk through on closing the response time in getting things repaired is unacceptable there is no communication between the department and us and one point contractors just showed up to the house at 8am. They have tried repairing the stucco on the house 3 times and still looks horrible. I realize this is not Lennar’s teams but they need to hold their contractors responsible. Almost all repairs done since closing have been horrible quality and look worse then original. ... More

Communication response time and fixing issues is a bit lacking and I understand that there is an employee shortage everywhere but it should not take as long as it is taking to fix the issues I pointed out before closing and now rolling over to 30 day review when new homes are being built and being closed on my street. If those new homes are able to get their materials in, I don’t see why my home can’t also get the materials in as well. The home is great, I just would like a better turnaround time fixing my issues so I can fully enjoy my new home

If my house wasn’t worth what it is I would probably be disappointed.

The home itself was a positive and exciting experience. The staff at the homesite were sweet and helpful. However, supporting Lennar lending makes sense as it is in the name. The worst part is it seems as if the loan officers and their manager staff suck that positive experience out from you. From hiding fees to show a lower interest rate when I specifically state I do not want to pay any points, to being charged extra anyway as it was locked in. Next requesting to switch loan officers due to this huge discrepancy and unfortunately becoming just another loan to close and they make their cushioned commission truly made the experience the worst I have ever had. ... More

We love our home, but when you’re promised things and are told you’re under warranty you expect things that weren’t fixed to get done, but they don’t get back to you. That’s not good customer service.

Very stressful experience with the loan process and asked to supply documents over and over making for a long process. Photos showed cabinets in laundry room but they don’t put them in. Poor communication with Lennar on everything.

First, people were nice. Margaret was helpful and encouraging. Only one issue with Norm where my wife felt like he was suggesting she was not truthful, otherwise he was quite nice. My issue is with Lennar's business model. I've built several custom homes over the years where I have flexibility in making changes, With Lennar - ZERO opportunity for even slight modifications. That's a bit frustrating for someone spending $600K on a house. I really think you should find a way to add some flexibility into the process. I don't expect custom home flexibility, but some.

With as many push backs to the move in date that we had we expected better quality. Our cement in the back and front porch are stained with paint, the paint in itself was not done well either. There are dark paint splotches from the trim all over the lighter paint on the exterior. Once moved in the interior was not very clean either. We were told we could just purchase cleaners to get stains out, if we wanted them out.

Homebuying process was easy. I was not happy being int the middle of a cost cutting effort from Lennar. Originally told the house would come with (and was on all marketing materials including website) Wifi Mesh Network, Water Sensor, Ring Alarm, and other great items but it did not show up on the final transaction. I missed it on the documents I signed and it could not be honored. Not super thrilled spending over half a million dollars on a house and it does not include any ceiling lights in any room, the living room, and even the master bedroom! Need to run lamps everywhere. Getting the house is plagued with issues. The big one is HVAC which the heater didn't work upon moving in so they fixed, now it has heated up and the AC doesn't work which they just fixed today. Dishwasher drain line was not installed and just random quirks with door alignment, loose toilets, show knobs loose, towel rack fell off, floor board trim coming up, network/coax jacks on the wall not connected at all (just faceplate), network box shoved in and had to get re-installed/cut, etc. Tried starting dishwasher today and its erroring out, so dealing with that now. I'm hoping nothing else. Spenser has been good for support. Still wish I had a flawless Lennar experience. Sadly my parents had the same Lennar experience in a different state. My position is a Quality Operations Manager and while I think I have a particular eye, I don't think I was being picky on any of these flaws. The house even had the wrong number displayed on the home as it was the same as my neighbors, so that was changed. ... More

There is a lot of little things that were over looked at by the builder. There should be better paint all around the house.