Lennar Reviews in Reno, NV
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What Reno Homeowners Have to Say About Lennar.
Read all 179 verified reviews from homeowners that built a new home with Lennar in the Reno area. Reno homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4 out of 5 stars in Reno Area
179 Reviews in Reno Area
Lennar in Reno Area
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Customer Reviews
Good but not GREAT!
- Ronald M.
- Verified HomeBuyer
- September 05, 2023
- Sparks, NV
Overall a good experience. The house was suppose to be clean upon delivery. While it looked clean there were several issues. The tile floors had numerous splotches of grout and silicone in every room. The bath tubs had rough surfaces and scratches from not being covered during the construction process. Apparently the cleaning crew did not do a complete and professional job. I am sure Lennar will make this right, but, if they are doing their job, you shouldn’t have to deal with it in the first place. There are also some paint issues and weather stripping problems. Eleven of the cabinet ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
The one that stood out was the quality of how they value customers especially sales department and loan department.
- Victor P.
- Verified HomeBuyer
- March 31, 2021
- Sparks, NV
This will be my third time buying a home and this is by far is one of the exceptional home builders out there. Definitely recommend to family and friends if they are in the market to purchasing a home.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Lots of little problems
- Agnes M.
- Verified HomeBuyer
- November 15, 2022
- Reno, NV
My first morning in the house I took a shower and it didn’t drain. They cut a hole in the ceiling over my kitchen sink to clear the drain it took 3 weeks to get patched. The front door, you could see light and feel air coming thru. It was worked on and 2 weeks later I can see light again. It looks like the door is bowed. Things identify in the walk thru didn’t get fixed. I’m a skilled tradesmen I can fix these things, but with a bran new home I didn’t expect to have to.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Lennar - We liked the "everything's included" plan.
- Diana M.
- Verified HomeBuyer
- January 12, 2022
- Sparks, NV
We liked the "everything's included" plan. It helped us budget for the home we wanted with no surprises. We were disappointed by the interior paint quality, however (thinly applied and not durable or cleanable). We were told there was a paint shortage, but now we will have to repaint much sooner than we had hoped.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Lennar - The financial team were great and very helpful!
- Anonymous
- Verified HomeBuyer
- December 14, 2021
- Minden, NV
The financial team were great and very helpful!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Lennar - Overall good buying experience with the local team.
- Joshua S.
- Verified HomeBuyer
- May 23, 2021
- Sparks, NV
Overall good buying experience with the local team.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Lennar - It took from September 2019 until January 2020 to get some of
- Douglas W.
- Verified HomeBuyer
- March 04, 2020
- Reno, NV
It took from September 2019 until January 2020 to get some of the issues resolved from my final walk through
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Sales representatives and team members were great
- Richard S.
- Verified HomeBuyer
- December 02, 2024
- Carson City, NV
Have not lived here long enough to critique response to builder issues
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 2
The Good, Bad, and the Ugly
- Laurie M.
- Verified HomeBuyer
- November 30, 2021
- Sparks, NV
It’s been a roller coaster ride since we first sat down with the Lennar sales person. Lots of attitude, miscommunication, and mistakes. It wasn’t until we contacted the Lennar Division President that we got some real answers and satisfaction. Our first customer service “after the sale” person was lame. We didn’t get a day of possession celebration or gift and he told us that the foundation and walls being out of square was “normal” and that’s how Lennar builds homes. We were told to feel fortunate that we didn’t have some of the problems that other Lennar buyers were experiencing. Our latest ...
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Nice homes look good. very tight no air leaks at most areas.
- William K.
- Verified HomeBuyer
- October 27, 2021
- Dayton, NV
Have been very good with most problems, still have one inspection problem not fixed.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Lennar - We had a great experience with the staff working in our community.
- Kellie M.
- Verified HomeBuyer
- April 20, 2021
- Sparks, NV
We had a great experience with the staff working in our community. Unforgivably those in management including Dustin (VP of Reno) and Dave (construction manager) only care about the bottom line and not people.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Westside Magic
- Richard H.
- Verified HomeBuyer
- January 16, 2025
- Carson City, NV
Location of lots excellent Downside no Three car Garage
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
It's the little things
- John H.
- Verified HomeBuyer
- August 09, 2022
- Dayton, NV
Don't get me wrong. We are enjoying our new home; however, we are finding things that we missed. I've notified those who asked to be notified, and I've been acknowledged, but nobody's come to look at the issues. We measured the room sizes for furniture placement and found the 4th bedroom is smaller than the house plan drawing. It's 15 sq. ft. less than what's shown on that house drawing.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Lennar - Overall experience was good.
- Gerald P.
- Verified HomeBuyer
- July 20, 2022
- Reno, NV
Overall experience was good. Frustrating that outdated technology like landline telephone jacks could not be switched to Ethernet ports and insisted on installing Ring doorbell and sensors. Only dryer connection is gas - electric not an option and considered a customization. Overall quality is good- delivery date 90 days later than originally scheduled due to supply chain and labor issues
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Lack of vendor oversite.
- Duane S.
- Verified HomeBuyer
- June 02, 2021
- Dayton, NV
Lack of attention to the quality of work performed by the vendors/sub-contractors. Poor cabinet installation, poor floor installation. Mediocre painters, paint on floor had to be cleaned off. Move-in cleaning crew didn't clean well.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Easy buying experience
- Dean S.
- Verified HomeBuyer
- May 06, 2021
- Carson City, NV
Painless/hassle free buying experience. However the quality of the house is not as good as the old days. Maybe because all of the housing boom is making the builder sloppy since they're building too fast (lack of quality control)?
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Paige and sarah were excellent
- William L.
- Verified HomeBuyer
- March 31, 2021
- Reno, NV
Due to construction delay we haven't moved in yet.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Response to fixing issues that were found has taken months. Customer representatives have changed and we have to start all over.
- Michael W.
- Verified HomeBuyer
- July 09, 2019
- Reno, NV
Don,t close until all the defects have been addressed.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Rich and Jennifer
- The F.
- Verified HomeBuyer
- December 06, 2022
- Sparks, NV
Jennifer was fantastic. Always there to help us. She advocated on our behalf more than once. We had a terrible experience with the dishwasher. It never worked properly and had to finally 6 weeks later be replaced. I felt Rich did not help as much as he should have. I did not want to blow up before I got the result I needed. Customer Care was not very helpful
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Lennar - The fridge in our house won’t open far enough to pull the ice
- Travis L.
- Verified HomeBuyer
- May 04, 2021
- Reno, NV
The fridge in our house won’t open far enough to pull the ice tray out. It’s the fridge we bought from Lennar
Total Score 4
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
finish work
- Brad S.
- Verified HomeBuyer
- March 24, 2020
- Dayton, NV
Poor quality of finish work and materials. Carpet seams show and nap goes in opposite direction. Tack strip nails come up through carpet( don't walk bare foot). Cabinet quality very poor and counters had 1/2" gaps at cabinets. Repairs were just cover-up, not repair.
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 3
Need Help!
- Gary S.
- Verified HomeBuyer
- August 01, 2019
- Reno, NV
Please have someone from customer service contact us, we have been struggling with fixing the open items. We have had our replacement cabinets on order for 4 plus months. We have a leaky faucet that has been reported 5 times or more. Need an important person to contact us. Our out side electrical panel needs replaced. All items reported since original report.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Lennar purchase
- Philip P.
- Verified HomeBuyer
- July 30, 2019
- Sparks, NV
The purchase of my home from Lennar on the beginning was great. Lennar’s agent Tina was very helpful and a pleasure to work with. She was very knowledgeable about the home and what was included. Dealing with the construction ma abet Matt was also great during the building process. We were delayed in closing and he kept us informed on the delays. I have now been in the house for four months with things still left from the original walk through on closing the response time in getting things repaired is unacceptable there is no communication between the department and us and one point ...
Total Score 4
Quality 1
Trustworthiness 5
Value 4
Responsiveness 1
Great home, horrible turnaround time for fixing things
- Kathleen H.
- Verified HomeBuyer
- May 25, 2022
- Sparks, NV
Communication response time and fixing issues is a bit lacking and I understand that there is an employee shortage everywhere but it should not take as long as it is taking to fix the issues I pointed out before closing and now rolling over to 30 day review when new homes are being built and being closed on my street. If those new homes are able to get their materials in, I don’t see why my home can’t also get the materials in as well. The home is great, I just would like a better turnaround time fixing my issues so I can fully enjoy my new home
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Lennar - If my house wasn’t worth what it is I would probably be disappointed.
- Anonymous
- Verified HomeBuyer
- August 03, 2021
- Sparks, NV
If my house wasn’t worth what it is I would probably be disappointed.
Total Score 4
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
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