Lennar Reviews in Washington, WV

My home-buying experience was not pleasant at all. Renee R who was in charge of closing was unprofessional and unresponsive. It was to the point where she was arguing with me in front of one of the other managers when I made the complaint. I am still missing pieces from the fixtures in my home and they did a poor job cleaning it. I did not enjoy my home-buying experience. It's a shame because I've sent fellow agents with their clients to Lennar which I thought so highly of. I have been in my home for less than 2 months and the dryer never worked. I had to call the manufacturer and they determine the motor was bad. I will never get that moment back. ... More

The sale rep & loan part was great 5 stars. The problem comes in with walkthrough and after closing with issues. I suggest you record the walkthrough and catch everything cause everything isn’t written down they say on I can fix it now and will tell you that outlet works on finial walkthrough but it doesn’t and you call New home rep and never get response

We found Lennar to be honest, informative, efficient, and quick to respond to all aspects of the interest and selling process. Every individual we dealt with was kind and process. Could not be happier!

Communication from Lennar about my closing date and move-in date was horrible. Statements and representations made by Lennar, as well as information contained in official documents memorializing my home purchase were inconsistent from the eventual closing date provided to me. There was no transparency. I was only given 7 days advanced notice that my closing date had changed. As a result of this last minute change, I had to make additional lodging arrangements for my son and I, in order to account for the additional time we would be without a place to stay/sleep. Improved communication and transparency from Lennar’s representatives regarding the closing date could have prevented the matter from being as stressful as it happened. My new homeowner walk through could have also been better planned. Upon arrival for the walk-through, I was informed by a Lennar construction staff member that the Construction Manager had called out sick, and that my appointment was moved. Prior to my arrival for my walk through, I had received no email or phone call about rescheduling from Lennar. During my walk through, I was not provided any formal document to record any of the items needing repair, etc. Following my new homeowner walk through, I sent an email to Lennar with a number of items that I requested be repaired or replaced in my home, prior to the closing of the home purchase. Amongst those items was the replacement of the washing machine, which my own home inspector noted was inoperable, and had significant cosmetic damage. When my final walk through took place, I found out the washing machine had not been replaced, and the defective unit still remained in my home. When I asked the construction manager how long I would have to wait for this machine to be replaced, he could not give me a definite answer. Even more frustrating was the fact that this issue was made known to Lennar shortly after my new homeowner walkthrough, and no action on Lennar’s part was undertaken to fix this issue until the final walk through took place. The new washer was not delivered and installed until a week later. What was even more disturbing was the fact that the construction manager had suggested to me to use the washer of an unoccupied townhome until my replacement arrived. I do not know where such a solution would be seen as acceptable business practice. The Lennar Mortgage Team was one of the better parts of Lennar that I worked with; however, one mishap with them was the final closing disclosure and the final amount of cash to close I needed to wire to Lennar was inconsistent. Two days prior to my closing date the loan officer contacted me about the amount that I needed to wire to the Title Office for my closing. After I had initiated my wire transfer, called me again, saying that he prematurely informed me about the proper amount to wire to the Title Office. Having to provide a provide Lennar a personal check for the difference, added inconvenience to an already horrible home buying experience with Lennar. The actual closing appointment at the Title Office was horrible. Upon arrival, I was kept waiting because all of the rooms used for the signing of the closing documents were taken. When the time came for me to sign my papers, it was not as celebratory for me as it was for other customers also present at the office. I heard cheers from some of the other occupied rooms, and I even saw someone deliver a welcome basket. I also noticed photo props that were available for a photo taking, which were not offered to me, nor was the opportunity to grab a photo even extended by the Title Team. Instead, once I signed my papers, I was handed my keys and ushered out, left with the feeling that my continued presence there would be wasting space for the next customer that particular team needed to service. I also found it disturbing that information about trash pick-up or recycling was not shared with me at the closing appointment, nor was a Welcome Packet about important information pertaining to my new community offered. I only came upon that information after reaching out to my sales consultant well after the closing appointment, and on my own initiative. Lastly, the Title Company did not immediately upload nor provide me with a signed copy of my closing documents. It was only after I had followed up with them that it became known that their team failed to provide me with that important information. ... More

Settlement date delayed twice, including Friday 8PM phone call that Monday settlement will be delayed. Things that should be fixed after New Home Orientation were not done,l. New home but l Pros: Very nice community and responsiveness of construction management to the issue. In general feels like there is minimum attention paid to overall look and feel of a new home. Every crew was responsible for something leaving mess behind and there was no control over it. As we life here over 45 days now, we are still find new things that should have been caught and fixed before by managers.

My experience with the property manager of my new development was not a pleasant one. I was unable to reach him most of the time and when I did he was very short with me as if I was inconveniencing him with my questions. I also experienced a huge delay in my closing time which was due to covid but when I did close one of the window fixtures had still not been put on the home and is currently still missing. My Lennar loan officer on the other hand was amazing and provided me with all the information I needed and the construction team has also been very responsive.

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

Overall experience was great from start to finish. This was our first home and Lennar made the process very smooth. Will definitely work with Lennar again in the future.

This was a terrible experience and the home was not built well. Still dealing with issues. I would not recommend this builder at all. The quality of work, lack of follow-up for the builders and lack of professionalism/courtesy of Lennar Title.

The experience has been less than stellar. Apparently, I can't mention those things as my last review could not be posted. Things I'm happy with: Appliances, size of bedroom, open floor plan, the people who were helpful during this process. Things I'm not happy with: Still no trash can delivered, a random leak and people who were not so helpful during the process. Overall 3.5 stars.

This was my first home I have ever purchased and Lennar homes absolutely ruin my experience. First, the sales rep I worked with (Amber) needs to find a new line work. While my home was under construction, I would periodically reach out to her with questions and at first I thought maybe she was just having a bad day based on the attitude I got however, it became a re-occuring issue and I realized she was just a completely rude and nasty person. You should never tell a customer if they have any questions or concerns feel free to give you a call and then when you call with a question you act as though I am bothering you. The construction Manager (Justin) is a complete liar, he said the day I was scheduled to close they would have the items fixed that were marked during my final walk through. The day I closed none of the items were completed and still my door is not painted. Imagine having a brand new home and a door is unpainted. The workmanship done was poor as well as the quality control. They installed a ring video camera door bell which do not work. They didn’t even leave me the box it came in. I have been fighting with the ring company for the last month on helping me to get it in working order. My shower rod in my second bathroom completely fell apart the first day I moved in. All of my bathrooms were clogged two weeks after I moved in. Again cheap poor workmanship. The purpose of buying a brand new construction home was so I didn’t have to play fixer upper and this home is making me do just that. To all prospective buyers please do your research, there are far better builders to work with. Lennar is not the builder to purchase your brand new home with and based on my experience I would not ever work with them again in the future. ... More

Was Not a Warm Welcome, treat like I was not a person or my wife as if you don’t care. Everyone room was decorated but we was put in a plain room with the notary and had to yell to Lennar person across from the room if we need questions answered so unprofessional all the way even when key was put on table not out hand so wrong in so many way not even a picture like the other people was doing and ringing a bell . Plus the Townhouse was not clean did not do what we ask on list so rude.

It is a great community and I bought the larger unit and the handover was on time and post sales support is fine but Lennar did not disclose it was offering incentives to other folks and my cost was higher than other folks.

Loan process was difficult especially when your mortgage type was lowered due to being recently retired.

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was available had been "spec'd" out. Meaning many of the options I wanted in my home (double wall oven, kitchen hood vent) were not available. Despite my reservation, I took the lot because grew tired of waiting for another lot to open up. Lennar finished my home earlier than expected, but the craftmanship and attention to detail was very poor. The crown molding seems did not flow well. The carpet had paint and chemical stains. The paint job was terrible, and I had to blue tape so many areas, and some door jams needed to be addressed. At a point the house rep grew annoyed at myself and realtor who said, " this is the worse I have ever seen." They said they would address all of this one week prior to closing. They addressed some, but not all. They rushed us through the closing process and were very impatient. They promised they would be back to fix the items, but now I am going through hurdles for them to address the drywall and paint. The reason they gave us as to why they wouldn't repaint was that they only address the drywall after one year, when the house has settled. My argument to them was that these were issues prior to my final settlement regardless of what their one year drywall warranty is. Nonetheless, I shouldn't have went to closing without these things being done. My recommendation is that if you are not happy with your home, don't sign or deal with promises because you will have to pull teeth for them to honor it. ... More

We are very happy with our place, however I am going to leave very honest feedback with the hopes that things are improved for our future neighbors! The appliances, materials, and equipment are all high end and good build quality, but the finish appeared sloppy and in our opinion did not meet the standard. Paint was slopped on doors, tiles, windows, light fixtures, light switches, appliances (Fridge, oven, microwave, etc.). The door jambs had plaster/paint all over them. It appeared very rushed. Our cabinets had a lot of nicks and scratches. The railings, baseboard/trim, and crown molding have paint imperfections (mostly dripping paint that dried in place, but very obvious) but also the corners don't fully connect and have gaps as if they weren't cut to proper length. We did 3 Re-Walk's to blue tape everything we could find and we still have stuff like hardened glue substance on our shower tile that I cannot scrape off (The builder tried). It needs some sort of chemical remover or something. The builder was responsive and tried to address everything. Construction: We totally understand that we bought a pre-construction home and the surrounding construction and street conditions don't bother us because we expected it. Its part of the process. However we were told we would never be blocked in and that the construction teams were notified not to block the entire street so we could still get in and out as needed. However, at times we were blocked in on almost a daily basis between 8:30-5:00. We typically have to go flag someone down, who often doesn't know who drives which vehicle so it takes upwards of 10 minutes to get multiple people to move vehicles around. And that's just to come back 30-45 minutes later to do the same exact thing because they blocked our garage again or the whole entrance to the street. In one instance we had a real medical emergency and we were EXTERMELY thankful and fortunate that my wife was not blocked in, but an example of why this is a little more than just an inconvenience. Trash: Its also been more than a month and we still have not had our trash picked up. I'm not sure how many times my wife has called, but enough that she feels uncomfortable calling again. We've been told multiple times that the team has been updated or notified that this street needs trash picked up, but it has yet to happen as of today. I hope this feedback is helpful for someone. I really do love this place but these are major concerns we have been dealing with since early July. I hope this feedback helps drive some sort of improvement that our future neighbors will be thankful for! ... More

I feel as though once you’re in the home Lennar no longer cares about you because they got your money. Our ac broke a month in. Our customer care rep is so hard to get in touch with. It’s ridiculous

We have purchased several new homes from different builders. The quality of our Metro Walk condo is the best of all.

Quality of workmanship & materials are sub par

Ashley made the process very easy and took good care of us. She is very helpful and very nice. It was great working with her. Thank you so much!!!

From sales, to mortage, to title, the experience was among the worst ever. These guys are spread thin and delivering below average quality across the board!

DO NOT SEND US MORE EMAILS OR DO NOT CONTACT US ANYMORE. Lennar is the worst company to work with. I will encourage all my friends not to use you as an option.

We had a great experience with the builders. Robbie did an amazing job of explaining the home and giving the right information regarding all the home’s features. He showed excellent commitment to customer service by his thorough walk through and knowledge regarding our property and the community we now live in. My only reservation was when we switched floor plans to the chatham II from the brighton II, you guys unfortunately took two weeks and half to re-do the paperwork, in that time interest rates rose significantly costing me ultimately. Besides that I wish we would have purchased our home sooner from you guys. In the end we had a great first home buying experience : from the front end office Carl, to the site manager/ supervisor Robbie, to Candyce our realtor everyone did their part to get us into the home of our dreams. Thanks Lennar! We look forward to continuing business with you guys! Cheers! ... More

Overall this is my second time buying I. This community with Lennar. So that righ there says enough about the properties and the value of the home. Neighborhood is good and for the price you get a pretty good property.

There were several challenges from the very beginning and it took 2 years for Lennar to deliver our home. I can understand that there was a county approval delay and supply chain issues but we didn't have enough transparency through out the process and were left hanging. There were items like soft close toilets mentioned in the data sheet but was not provided and when asked they said they had the right to change and it was a misprint. We got a connected home which is a nice feature although it was in the print, but were told was not available but we ended up getting it. Our neighbors got to select EV charger and we were denied that option. Overall the model of the home is beautiful, but the workman ship and the whole process was very inconsistent and sub standard to say the least. I have bought home before from Toll brothers, Shea and Ryland and the experience with Lennar was my worst out of all. The sales and construction staff tried to do their best but they were just messengers. Lennar didn't focus on building a community at all - there are side walks that do not join - so if you walk in the neighborhood you have to jump in to a ditch before you can get back to the side walk of the perpendicular road, there is not one play area for the kids. I have seen smaller communities built better. ... More