Pulte Homes Reviews in Ann Arbor, MI

What Ann Arbor Homeowners Have to Say About Pulte Homes.

Read all 129 verified reviews from homeowners that built a new home with Pulte Homes in the Ann Arbor area. Ann Arbor homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Ann Arbor Area

129 Reviews in Ann Arbor Area

Star Rating Breakdown

Ratings by Category

Overall 4

Quality 3.9

Trustworthiness 4.1

Value 3.9

Responsiveness 3.9

Pulte Homes in Ann Arbor Area

View Homes

Filter by Area

Sort by

Customer Reviews

The continuous not stop issues and the lack off communication until I have to be an absolute jerk about issues with our new home due to the lack of professionalism

Derek J.
Verified HomeBuyer
June 02, 2022
Ypsilanti, MI

If I had time machine I would tell myself not to purchase this home

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com with a brief description of your concerns and address

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Over Promise and Under Deliver

Anonymous
Verified HomeBuyer
March 09, 2022
Saline, MI

The whole experience was infuriating from top to bottom. We were promised weekly communication about the construction of our home, and it was spotty at best. Our home was delayed not because of COVID supply chain issues but because of a report that they weren't able to get correct. We were forced to sign a document saying that we were satisfied with the quality of our house, but we have a ton of items that were just missed. They need to have someone who inspects each house to make sure it is up to quality standard of the price of the house.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Pulte Homes - Not a fan.

Ryan D.
Verified HomeBuyer
November 23, 2021
Saline, MI

Not a fan. Many corners cut. Not responsive, promises made and no follow up.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

To many things to mention.

Kevin D.
Verified HomeBuyer
May 12, 2021
Saline, MI

So many thing wrong with the house that still need to be fixed. Original it was the cut line of the toilet drain that forced the ceiling wall and floors to be replaced twice. Front porch with foot prints in the cement. A driveway that won’t be done until summer and yard to follow after that. Broken dates as to fixing these issues. Poor communication as to resolving these issues

Pulte Homes responded:
We are so disappointed to hear that you have a list of unresolved concerns in your new home. We would like to learn more so we can work with you to resolve these items. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Display