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Lennar

Lennar Reviews in Washington, VA

What Washington Homeowners Have to Say About Lennar.

Read all 407 verified reviews from homeowners that built a new home with Lennar in the Washington area. Washington homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.7 out of 5 stars in Washington Area

407 Reviews in Washington Area

Star Rating Breakdown

5 ★ 176

4 ★ 69

3 ★ 61

2 ★ 43

1 ★ 58

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.7

Value 3.8

Responsiveness 3.7

Lennar in Washington Area

View Homes

Customer Reviews

Never again I was very disappointed

  • Monica T.
  • Verified HomeBuyer
  • June 14, 2022
  • White Plains, MD

Lennar Home Mortgage was a waist of my time! Dealing with the incompetence with the loan officer there made the entire process stressful!!

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Awful I moved two months ago and bathrooms did not have towels

  • Gabriela A.
  • Verified HomeBuyer
  • June 14, 2022
  • White Plains, MD

Awful I moved two months ago and bathrooms did not have towels racks I notified the people in charge and a month later still waiting.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Never Again

  • Jennifer L.
  • Verified HomeBuyer
  • January 28, 2022
  • Alexandria, VA

I had an incredibly awful experience with the customer service of Lennar. The company did not work in a timely fashion for necessary community approvals, but did not disclose this until the evening prior to closing. Days with an unknown closing date followed with Lennar completely lacking in communication, concern that my household goods were already on their way from across the country, and telling me on multiple occasions that I should be calling the government agency to get the approval faster. It was the worst experience I have ever had (by far, literally don't have anything else to ...

Lennar responded:
Hi Jennifer, thank you for sharing a comprehensive review of your experience. We are both sorry and disappointed to hear about the poor communication the team provided you during the buying process for your new home. If there are ever any issues in which we could provide assistance, please send our team a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Rushed product

  • Cynthia V.
  • Verified HomeBuyer
  • January 18, 2022
  • Woodbridge, VA

Lennar rushed their product. It shows in the lack of attention to details in their finished product. Also, closing was a nightmare.

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Promises everything delivers nothing

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Charles Town, WV

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished ...

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

How buying experience

  • Naresh Reddy K.
  • Verified HomeBuyer
  • October 09, 2024
  • White Plains, MD

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Lennar responded:
Thank you for sharing your feedback, Naresh. We sincerely apologize for the experience you had with our employees and the mortgage process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Poor Workmanship and fake promises

  • Jose L.
  • Verified HomeBuyer
  • June 27, 2024
  • Ranson, WV

I was sold one thing the day of the contract and delivered another on closing day. Walls and ceiling look like waves. Unfinished walls and poor customer service.over 2 months after closing no solutions or repairs.

Lennar responded:
Good morning Jose,

Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I will share your comments with the appropriate team for their review. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

House 4 Sale

  • VALERIE T.
  • Verified HomeBuyer
  • December 27, 2022
  • Woodbridge, VA

I never like making a post unless I am asked. I am NOT happy with the quality of my home - unfortunately it was the best deal in town. For >460k I expect more, I hate the following: small garage, small streets, inadequate storage and parking, and horrible cell /Internet Verizon coverage. I've been living in my home for <90 days and I have huge cracks in the walls - can lights popping out. Signed House 4 Sale when the economy gets better.

Lennar responded:
Hi Valerie, thank you for your feedback and for sharing your experience with us. We are sorry to hear how poor your experience has been with your new home. Please let us know if there are any items that still need attention and we will follow up with the local team. Our team can be reached at lennarcares@lennar.com. Thank you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Lennar - I understand the labor and material shortage due to COVID but

  • Weiyang Z.
  • Verified HomeBuyer
  • January 25, 2022
  • Gaithersburg, MD

I understand the labor and material shortage due to COVID but want get the new home completed even with delay. However, the new home has many items not finished such as the garage door. We have been forced to accept new house with many uncompleted things and defects. We have given Lennar construction supervisor a list of things need be improved but has nothing done so far.

Lennar responded:
Hi Weiyang, thank you for the review. We are sorry to hear about the extensive time it has taken to complete outstanding items in your new home. If you have anything remaining to be addressed, please reach out to our team at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar doesn’t care about its customers

  • David W.
  • Verified HomeBuyer
  • August 07, 2024
  • Bryans Road, MD

I’m a first-time homeowner. What should have been the best day of my life was anything but! Lennar won’t work with its customers to accommodate their work schedules. I not only MISSED my closing but I also received NO home orientation and as a result know absolutely nothing about my house. If I could do it all over again I would never have bought a home from Lennar.

Lennar responded:
Good morning David, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced as a first-time homeowner. We understand how important this milestone is, and we regret that it did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

horrible from start to now

  • Kyle M.
  • Verified HomeBuyer
  • April 19, 2024
  • Bryans Road, MD

lenders dishonest and delayed, loss of income, horrible finished product, cheap and fast, nics chaulk, dry wall, carpet, worst experience start to now. will do everything possible forever to help others avoid the pain and stress.

Lennar responded:
Good afternoon Kyle,

We understand your frustration. A negative experience throughout the buying process is not what we were striving for and we sincerely apologize for falling short of your expectations.

From your review, you may still have some issues that need resolving. To ensure the quickest resolution, I have opened a Corporate case for you and will share it with upper management in the Maryland area for immediate follow-up.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Experience

  • Terrence B.
  • Verified HomeBuyer
  • March 13, 2024
  • White Plains, MD

I never received a New Home Orientation. I never received a pre drywall orientation. The property was poorly constructed! Each day I’m discovering new issues and needed repairs in the house. I was so excited about purchasing a brand new home, which turned out to be a huge disappointment!

Lennar responded:
Hi Terrence, we are sorry that you never received the appropriate orientations for your Lennar home. We also want to apologize for the issues that you have found in your home. If you need anything else with your home, please reach out to us so we can help. -Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship, unresponsive to issues

  • Reagan R.
  • Verified HomeBuyer
  • November 22, 2023
  • Charles Town, WV

We had many discussions about the floor not being level because of flooring joist that were over cut and not supported properly. We have kitchen cabinets that don’t work and after submitting repair order they show up with no parts and say put another request in. Main bathroom above garage is not insulated. Huge temperature difference between the first floor and second. All concerns that were pointed out during construction and after with no corrective actions planned.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NOT happy with builder.

  • Tasleem A.
  • Verified HomeBuyer
  • October 25, 2023
  • Frederick, MD

Original price of this house was 433 but changed by Seles person to 456,390 and said it was website glitch and somehow convince our realter as well and threat me if I don't promise to buy then she'll send to other Indian how will pay on cash, this house was sold 2 different people earlier and fraud with them and sell it to me. after I purchased this townhome, i was promised to get security system with Eero router, but I didn't get that and when i asked them they salesperson said we no longer providing anyone but i can see all other new homeowner still getting them, didn't get celling fan and ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible!!

  • Doris S.
  • Verified HomeBuyer
  • August 29, 2023
  • White Plains, MD

This is the worst experience! I've went so far as to send Amy Basne (Senior Advisor), Stuart Miller (Executive Chairman) and Rick Beckwitt (coChief Executive) an email requesting their assistance for home repairs.

Lennar responded:
Good afternoon Doris,
Thank you for posting your review. We are looking into the matter. A member of the Maryland management team will follow-up with you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

RUN!

  • Shonna H.
  • Verified HomeBuyer
  • July 25, 2023
  • White Plains, MD

DO NOT BUY WITH LENNAR. THE ENTIRE PROCESS WAS FRUSTRATING TO SAY THE LEAST! GO ELSEWHERE!

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

DO NOT BUY HOME WITH LENNAR

  • Kimion E.
  • Verified HomeBuyer
  • January 06, 2023
  • White Plains, MD

Please do not EVER purchase a home with Lennar, the customer service is awful. They do no reply to request. The home are rushed and have so many errors. The materials are cheap and the quality of the home is poor. Im looking to sale my home ASAP and build elsewhere with another builder.

Lennar responded:
Hello Kimion, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home in the very first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Poor

  • Ashley J.
  • Verified HomeBuyer
  • September 13, 2022
  • Lanham, MD

This was a terrible experience and the home was not built well. Still dealing with issues. I would not recommend this builder at all. The quality of work, lack of follow-up for the builders and lack of professionalism/courtesy of Lennar Title.

Lennar responded:
Hello Ashley and thank you for your feedback. We are sorry to hear you are still dealing with issues with your new home, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

DO NOT BUY WITH LENNAR

  • Maria N.
  • Verified HomeBuyer
  • August 30, 2022
  • Woodbridge, VA

This was my first home I have ever purchased and Lennar homes absolutely ruin my experience. First, the sales rep I worked with (Amber) needs to find a new line work. While my home was under construction, I would periodically reach out to her with questions and at first I thought maybe she was just having a bad day based on the attitude I got however, it became a re-occuring issue and I realized she was just a completely rude and nasty person. You should never tell a customer if they have any questions or concerns feel free to give you a call and then when you call with a question you act ...

Lennar responded:
Hi Maria, thank you for your feedback. We are sorry to hear about your experience both with sales and construction. If there are still outstanding issues that we can help address, please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Payton

  • Shawn P.
  • Verified HomeBuyer
  • August 30, 2022
  • Woodbridge, VA

Was Not a Warm Welcome, treat like I was not a person or my wife as if you don’t care. Everyone room was decorated but we was put in a plain room with the notary and had to yell to Lennar person across from the room if we need questions answered so unprofessional all the way even when key was put on table not out hand so wrong in so many way not even a picture like the other people was doing and ringing a bell . Plus the Townhouse was not clean did not do what we ask on list so rude.

Lennar responded:
Hello Shawn, thank you for your feedback. We are sorry to hear you did not receive the warm welcome you deserved. If we could help address any outstanding issue, please do not hesitate to send us a message with your address to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Just another below average production builder.

  • Brett S.
  • Verified HomeBuyer
  • July 15, 2022
  • Gaithersburg, MD

From sales, to mortage, to title, the experience was among the worst ever. These guys are spread thin and delivering below average quality across the board!

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • June 14, 2022
  • Shenandoah Junction, WV

Deceptive sales office, poor quality, unresponsive, avoid.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unacceptable

  • Sierra H.
  • Verified HomeBuyer
  • June 14, 2022
  • Lanham, MD

This experience was not one I would recommend. After all the trials and tribulations I still had work being done on my home the day I settled and it was like pulling teeth to correct what was identified was wrong. Not from just me but also my paid professional inspector. My upstairs primary bedroom makes popping noises as we walk across the “brand new floor” as does the steps. Feels like I’m in a old home. The workmanship is terrible. The walls are not straight and so are the ceilings. If I could attach photos I would. My guest bathroom had a crack in the tub, the baseboards are not ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - We had so many issues but didn’t get fix at all or on time I

  • Abdol R.
  • Verified HomeBuyer
  • April 13, 2022
  • Gaithersburg, MD

We had so many issues but didn’t get fix at all or on time I would never recommend friends to buy Lennar home because of all cheap material and price which is not worth it compare to houses we bought previously. Still waiting for garage door to be changed , loft to get fixed , front door key not working , cheap flooring to get fixed and so many other issues.

Lennar responded:
Hi Abdol, thank you for sharing a review. We want to apologize for the number of issues you have faced with your new home and the lack of follow up in getting them resolved. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Brand New home Rat infested

  • Kilolo J.
  • Verified HomeBuyer
  • January 25, 2022
  • White Plains, MD

Don’t purchase a new house because they put them up too fast with many errors. The homes are not sealed and protected from outside rodents. Let wide open while being built and rodents nest in these new home and the builders deny resolving the issue.

Lennar responded:
Hi Kilolo, thank you for sharing a review. We want to apologize for any issues you have faced with the quality of your final home build. If you would like us to follow up with the local team on any items, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1