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Lennar

Lennar Reviews in Washington, MD

What Washington Homeowners Have to Say About Lennar.

Read all 373 verified reviews from homeowners that built a new home with Lennar in the Washington area. Washington homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.7 out of 5 stars in Washington Area

373 Reviews in Washington Area

Star Rating Breakdown

5 ★ 155

4 ★ 66

3 ★ 57

2 ★ 39

1 ★ 56

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.7

Lennar in Washington Area

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Customer Reviews

Good product, terrible experience

  • Cheyenne B.
  • Verified HomeBuyer
  • November 15, 2022
  • Lanham, MD

My overall experience with the company was beyond subpar. Once I signed the contract documents the entire process went downhill. From having several delays relating to everything from permits, building materials, inspections, etc… to the lack of transparency while providing updates. I always had to escalate the situation to find out simple answers. Once I switched lenders the mediocre service I did receive stopped also. I am still trying to have paint issues address that were denoted prior to closing. This was 19+ months of my life I could have done without.

Lennar responded:
Hi Cheyenne and thank you for your review. We apologize for such an experience and would like to ask you to contact us if there is anything we can do to assist you going forward, please send us an email to corporatecustomercare@lennar.com with anything outstanding you would like us to follow up. - Lennar Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

First Time Home Buyer with Lennar

  • Chantel W.
  • Verified HomeBuyer
  • September 20, 2022
  • Lanham, MD

My experience with the property manager of my new development was not a pleasant one. I was unable to reach him most of the time and when I did he was very short with me as if I was inconveniencing him with my questions. I also experienced a huge delay in my closing time which was due to covid but when I did close one of the window fixtures had still not been put on the home and is currently still missing. My Lennar loan officer on the other hand was amazing and provided me with all the information I needed and the construction team has also been very responsive.

Lennar responded:
Hi Chantel, thank you for your comments. We are sorry to hear about your experience. If there are any issues that we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Anon stonehaven

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2023
  • Jeffersonton, VA

Build rushed. Drywall not satisfactory. Paint not satisfactory. Appliances not set up correctly. A/c unit not powered up. Propane tank too close to home, can't build a sufficient deck because of it. Very responsive warrenty program though. New home sales team pushing construction team too fast. Corners are being cut, mistakes are being made due to aggresive schedule from what I can see.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Problems Throughout Proces

  • Justin B.
  • Verified HomeBuyer
  • October 03, 2022
  • Rockville, MD

Communication from Lennar about my closing date and move-in date was horrible. Statements and representations made by Lennar, as well as information contained in official documents memorializing my home purchase were inconsistent from the eventual closing date provided to me. There was no transparency. I was only given 7 days advanced notice that my closing date had changed. As a result of this last minute change, I had to make additional lodging arrangements for my son and I, in order to account for the additional time we would be without a place to stay/sleep. Improved communication and ...

Lennar responded:
Hi Justin, thank you for your detailed review, we appreciate your feedback. We are sorry to hear about your experience. We will forward this to the Division management team, and request them to follow up with you, if you have any additional questions, please reach out to corporatecustomercare@lennar.com

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

johnny customer care

  • Derrick W.
  • Verified HomeBuyer
  • September 19, 2022
  • White Plains, MD

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

Lennar responded:
Hi Derrick, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

The worsted experience in our lives. Very difficult to work with Lennar.

  • Jose R.
  • Verified HomeBuyer
  • July 12, 2022
  • Woodbridge, VA

DO NOT SEND US MORE EMAILS OR DO NOT CONTACT US ANYMORE. Lennar is the worst company to work with. I will encourage all my friends not to use you as an option.

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Really bad experience with the Lennar corporate office.

  • Ryan K.
  • Verified HomeBuyer
  • May 11, 2022
  • Rockville, MD

Really bad experience with the Lennar corporate office. They move slow and are always 3 steps behind the title company, sales office, agents, and CMs

Lennar responded:
Hi Ryan, thank you for sharing a review. We want to apologize for the poor service and communication you have been provided by the division team. If you have any issues that remain unaddressed, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Long story short, 47 days after closing on my property I am not

  • Anonymous
  • Verified HomeBuyer
  • February 22, 2022
  • Brandywine, MD

Long story short, 47 days after closing on my property I am not able to move-in due to several deficiencies that violate building codes, industry standards, manufacturer’s requirements, and/or required building performance standards as identified by a structural engineer. A week ago, the county issued a correction order. Lennar Homes knew of several deficient areas prior to settlement and still forced me to close or lose my deposit and closing costs ($80K). Given the situation, I had no choice but to purchase the property. I am now working with the Customer Care Department to make all ...

Lennar responded:
Hi, thank you for sharing a review. We are extremely disappointed to hear about the major inconvenience that has been created due to issues with the workmanship in your new home. Please reach out to us at corporatecustomercare@lennar.com, so we can provide follow up and support with any ongoing issues. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

I haven’t heard back from anyone regarding my closing experience

  • Crystal T.
  • Verified HomeBuyer
  • May 01, 2020
  • White Plains, MD

I have made multiple complaint and reviews on my closing experience.. I have not heard back from anyone who has dealt with my loan process besides my loan officer asking me to rate her 10. I refer my mother, she stared her process before I closed. If I would have known my loan closing would have been handled the way did I would have sent her to another builder .. I will not refer anyone else

Lennar responded:
Hi Crystal, thank you for taking time to share your experience. We are sorry to hear about any issues you experienced with your closing team. If you could send us a message at corporatecustomercare@lennar.com with additional details, we would like to follow-up for you. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Experience

  • Frank I.
  • Verified HomeBuyer
  • July 20, 2024
  • Bryans Road, MD

DO NoT trust people word. If it is not written in paper, do not sign based on their words.

Lennar responded:
Good morning Frank,
Thank you for sharing your feedback. We are sorry to hear you feel that way, trust is fundamental to successful relationships. We hope that moving forward, we improve your experience and earn back your trust. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - I moved into a home with poor workmanship (from a crack in the

  • Jackie M.
  • Verified HomeBuyer
  • January 25, 2022
  • White Plains, MD

I moved into a home with poor workmanship (from a crack in the tub, cracks throughout entire house related to paint near stairs and crown molding, hole in closet and bedroom window, hole in kitchen cabinet, cabinet scuffs and scratches, evenly cut floor tile in kitchen, poor brick work, drywall in yard, damage to walls near butler pantry and behind kitchen exhaust, poorly painted bathroom mirror, poor tile work in master bath, etc.). To make matters worst, customer service is absolutely horrible!! There is no acknowledgment, follow up, or any level of good service provided by my appointed ...

Lennar responded:
Hi Jackie, thank you for this review. We want to apologize for the numerous issues you have faced with your new home and poor communication provided by your Customer Care team. If you have any issues that remain outstanding, please send us a detailed note of those items at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

I would re consider after all said and done

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2019
  • Laurel, MD

After the reviews, service went down the drain.

Lennar responded:
Thank you for your feedback. We're sorry to hear about the service you've received. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up and review them for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Worse experience and do not buy Lennar Home

  • Anonymous
  • Verified HomeBuyer
  • February 21, 2023
  • White Plains, MD

Overall very bad experience!!! I never ever recommend to anyone to buy Lennar Home and whole team is sucks! They play lot of Gimmick to buyer. Worse Sales Team , always delay in response and then same word every time " sorry" , I forgot! Mortage Team is same and be like , I don't care. If you have q's!

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Shoddy workmanship

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2023
  • Frederick, MD

I FULLY REGRET MY PURCHASE. Overall the look is great, but when you look closely at the workmanship it is very shoddy. Shower stalls with tops not finished or caulked, major skips of caulking in showers, uneven & very noisy floors, steps that are slopped from boards with major cracks (which were attempted to be covered with caulking), boards cut too short and filled in spaces with caulking, first floor is VERY COLD, temperatures as low as 46 degrees, chips in all shower stall floor pans and in tub, cabinets not adjusted correctly and hit into walls & appliances, damaged appliances, ...

Lennar responded:
Hi thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Disappointed... My first home buying.

  • Kimberly H.
  • Verified HomeBuyer
  • October 18, 2022
  • Lanham, MD

My home-buying experience was not pleasant at all. Renee R who was in charge of closing was unprofessional and unresponsive. It was to the point where she was arguing with me in front of one of the other managers when I made the complaint. I am still missing pieces from the fixtures in my home and they did a poor job cleaning it. I did not enjoy my home-buying experience. It's a shame because I've sent fellow agents with their clients to Lennar which I thought so highly of. I have been in my home for less than 2 months and the dryer never worked. I had to call the manufacturer and they ...

Lennar responded:
Hi Kimberly and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the closing and customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Quality of workmanship & materials are sub par

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • White Plains, MD

Quality of workmanship & materials are sub par

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Thank God for Warranty

  • Meredith G.
  • Verified HomeBuyer
  • June 15, 2022
  • Gaithersburg, MD

In the past couple months we’ve lived here the HVAC has broken twice… the oven flips the breaker. The hot water heater leaks. Our POC at Lennar was not helpful- in fact it seemed that she actively tried to schedule our 3rd party inspector to come at incorrect times so we had to reschedule with him, as you can imagine that was expensive. Our other POC on site was wholly unknowledgeable about our home. He had not idea where filters should go for the HVAC, and at one point told us our unit didn’t need filters. That being said. I love the layout of the house, the location and our neighborhood. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Never again I was very disappointed

  • Monica T.
  • Verified HomeBuyer
  • June 14, 2022
  • White Plains, MD

Lennar Home Mortgage was a waist of my time! Dealing with the incompetence with the loan officer there made the entire process stressful!!

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Awful I moved two months ago and bathrooms did not have towels

  • Gabriela A.
  • Verified HomeBuyer
  • June 14, 2022
  • White Plains, MD

Awful I moved two months ago and bathrooms did not have towels racks I notified the people in charge and a month later still waiting.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Never Again

  • Jennifer L.
  • Verified HomeBuyer
  • January 28, 2022
  • Alexandria, VA

I had an incredibly awful experience with the customer service of Lennar. The company did not work in a timely fashion for necessary community approvals, but did not disclose this until the evening prior to closing. Days with an unknown closing date followed with Lennar completely lacking in communication, concern that my household goods were already on their way from across the country, and telling me on multiple occasions that I should be calling the government agency to get the approval faster. It was the worst experience I have ever had (by far, literally don't have anything else to ...

Lennar responded:
Hi Jennifer, thank you for sharing a comprehensive review of your experience. We are both sorry and disappointed to hear about the poor communication the team provided you during the buying process for your new home. If there are ever any issues in which we could provide assistance, please send our team a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Rushed product

  • Cynthia V.
  • Verified HomeBuyer
  • January 18, 2022
  • Woodbridge, VA

Lennar rushed their product. It shows in the lack of attention to details in their finished product. Also, closing was a nightmare.

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Promises everything delivers nothing

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Charles Town, WV

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished ...

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

How buying experience

  • Naresh Reddy K.
  • Verified HomeBuyer
  • October 09, 2024
  • White Plains, MD

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Lennar responded:
Thank you for sharing your feedback, Naresh. We sincerely apologize for the experience you had with our employees and the mortgage process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Poor Workmanship and fake promises

  • Jose L.
  • Verified HomeBuyer
  • June 27, 2024
  • Ranson, WV

I was sold one thing the day of the contract and delivered another on closing day. Walls and ceiling look like waves. Unfinished walls and poor customer service.over 2 months after closing no solutions or repairs.

Lennar responded:
Good morning Jose,

Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I will share your comments with the appropriate team for their review. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

House 4 Sale

  • VALERIE T.
  • Verified HomeBuyer
  • December 27, 2022
  • Woodbridge, VA

I never like making a post unless I am asked. I am NOT happy with the quality of my home - unfortunately it was the best deal in town. For >460k I expect more, I hate the following: small garage, small streets, inadequate storage and parking, and horrible cell /Internet Verizon coverage. I've been living in my home for <90 days and I have huge cracks in the walls - can lights popping out. Signed House 4 Sale when the economy gets better.

Lennar responded:
Hi Valerie, thank you for your feedback and for sharing your experience with us. We are sorry to hear how poor your experience has been with your new home. Please let us know if there are any items that still need attention and we will follow up with the local team. Our team can be reached at lennarcares@lennar.com. Thank you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1