Lennar Reviews in Washington, MD

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

There us no consistency within the Lennar teams which takes away from the process. The follow-up is poor, the workmanship is sloppy and everyone blames the last person when there are mistakes. During the walkthrough, I pointed out areas of concern that were not addressed when I moved in. The house was spot cleaned, ie. Dirty windows, paint on the floors and windows, paint on the railings and carpet, debris from the sanding left along the trim of the walls, and on the flooring.While the carp we ts were vacuumed and the house smelled fresh, it was not cleaned properly. I made contact immediately after returning from closing, but it was never addressed. There was interaction with too many to name, so I will just reference the Lennar team. ... More

Poor workmanship, poor quality, do not trust to be fixed

Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

First and last! I highly DONT recommend Lennar builders. Beautiful home but the process was painful and put us in horrible living situations.

We got sucked into using Lennar's lender for money towards closing. If the housing market wasn't so tight right now we would have backed out after dealing with the lender Jennifer. She was unresponsive, unprofessional & lacked knowledge required to do her job. It was a terrible first time homebuying experience. If you can avoid this, go with Lennar, if not stay clear.

House not competed on time. Cabinets scratched and never replaced. Closing process terrible

We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase would not be the biggest purchase of our lives so we should worry less about the quality of the build. Overall, we felt dismissed by the sales team due to the fact that we are young. We essentially sold the home to ourselves. There was a severe lack of communication and expectations delivery when it came time for us to do our final walk through. There were so many areas of the home that were rushed - from the painting to the carpeting. We found countless paint drips, areas of the carpet that were not stapled down, even the new fridge was dented. The building management team acted like they were doing “favors” for us to fix these items before closing even though we had every right to have these issues fixed prior to closing. When we had questions at this point in the process, it was very confusing whether we should talk to the sales team, building manager, or Lennar corporate. Once again, our concerns were dismissed at this stage and we were rushed to closing as if we were inconveniencing Lennar with concerns over the quality of our $400k purchase. In the six months since closing our water heater needed maintenance twice (the coils burned during the first week we moved in because the building manager left the water and turned off when it shouldn’t have been), a pipe in the master bedroom broke and leaked into our kitchen (the pipes were not properly molded together), and a toilet needed to be replaced. These were just the big items, there have been many additional smaller items that needed to be fixed (loose boards, medicine cabinet was put in backwards). All items were covered by warranty thank goodness, but this just shows how rushed these homes are built. We love our community, but fair warning that the process to buy, build, and close on these homes needs excessive improvement. ... More

I advised the builder that a cracked window was found. . And nothing has been done about it

The loan approval process was awful. Kept asking for same documents over and over again and approved my loan at 7 pm the day before closing. Moved our closing date a week ahead and had many issues in the house from the carpet to the paint. The worst one being no internet service. Been almost 2 months and we still don’t have home wifi.

Patient with me through my financial issues. Sent in help ticket for heating issues, have not received help. Sitting in cold house while trying to get settled.

Everything is done with cheap materials, there are a lot of corners cut & small issues that add up to big issues

My overall experience with the company was beyond subpar. Once I signed the contract documents the entire process went downhill. From having several delays relating to everything from permits, building materials, inspections, etc… to the lack of transparency while providing updates. I always had to escalate the situation to find out simple answers. Once I switched lenders the mediocre service I did receive stopped also. I am still trying to have paint issues address that were denoted prior to closing. This was 19+ months of my life I could have done without.

My experience with the property manager of my new development was not a pleasant one. I was unable to reach him most of the time and when I did he was very short with me as if I was inconveniencing him with my questions. I also experienced a huge delay in my closing time which was due to covid but when I did close one of the window fixtures had still not been put on the home and is currently still missing. My Lennar loan officer on the other hand was amazing and provided me with all the information I needed and the construction team has also been very responsive.

Build rushed. Drywall not satisfactory. Paint not satisfactory. Appliances not set up correctly. A/c unit not powered up. Propane tank too close to home, can't build a sufficient deck because of it. Very responsive warrenty program though. New home sales team pushing construction team too fast. Corners are being cut, mistakes are being made due to aggresive schedule from what I can see.

Communication from Lennar about my closing date and move-in date was horrible. Statements and representations made by Lennar, as well as information contained in official documents memorializing my home purchase were inconsistent from the eventual closing date provided to me. There was no transparency. I was only given 7 days advanced notice that my closing date had changed. As a result of this last minute change, I had to make additional lodging arrangements for my son and I, in order to account for the additional time we would be without a place to stay/sleep. Improved communication and transparency from Lennar’s representatives regarding the closing date could have prevented the matter from being as stressful as it happened. My new homeowner walk through could have also been better planned. Upon arrival for the walk-through, I was informed by a Lennar construction staff member that the Construction Manager had called out sick, and that my appointment was moved. Prior to my arrival for my walk through, I had received no email or phone call about rescheduling from Lennar. During my walk through, I was not provided any formal document to record any of the items needing repair, etc. Following my new homeowner walk through, I sent an email to Lennar with a number of items that I requested be repaired or replaced in my home, prior to the closing of the home purchase. Amongst those items was the replacement of the washing machine, which my own home inspector noted was inoperable, and had significant cosmetic damage. When my final walk through took place, I found out the washing machine had not been replaced, and the defective unit still remained in my home. When I asked the construction manager how long I would have to wait for this machine to be replaced, he could not give me a definite answer. Even more frustrating was the fact that this issue was made known to Lennar shortly after my new homeowner walkthrough, and no action on Lennar’s part was undertaken to fix this issue until the final walk through took place. The new washer was not delivered and installed until a week later. What was even more disturbing was the fact that the construction manager had suggested to me to use the washer of an unoccupied townhome until my replacement arrived. I do not know where such a solution would be seen as acceptable business practice. The Lennar Mortgage Team was one of the better parts of Lennar that I worked with; however, one mishap with them was the final closing disclosure and the final amount of cash to close I needed to wire to Lennar was inconsistent. Two days prior to my closing date the loan officer contacted me about the amount that I needed to wire to the Title Office for my closing. After I had initiated my wire transfer, called me again, saying that he prematurely informed me about the proper amount to wire to the Title Office. Having to provide a provide Lennar a personal check for the difference, added inconvenience to an already horrible home buying experience with Lennar. The actual closing appointment at the Title Office was horrible. Upon arrival, I was kept waiting because all of the rooms used for the signing of the closing documents were taken. When the time came for me to sign my papers, it was not as celebratory for me as it was for other customers also present at the office. I heard cheers from some of the other occupied rooms, and I even saw someone deliver a welcome basket. I also noticed photo props that were available for a photo taking, which were not offered to me, nor was the opportunity to grab a photo even extended by the Title Team. Instead, once I signed my papers, I was handed my keys and ushered out, left with the feeling that my continued presence there would be wasting space for the next customer that particular team needed to service. I also found it disturbing that information about trash pick-up or recycling was not shared with me at the closing appointment, nor was a Welcome Packet about important information pertaining to my new community offered. I only came upon that information after reaching out to my sales consultant well after the closing appointment, and on my own initiative. Lastly, the Title Company did not immediately upload nor provide me with a signed copy of my closing documents. It was only after I had followed up with them that it became known that their team failed to provide me with that important information. ... More

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

DO NOT SEND US MORE EMAILS OR DO NOT CONTACT US ANYMORE. Lennar is the worst company to work with. I will encourage all my friends not to use you as an option.

Really bad experience with the Lennar corporate office. They move slow and are always 3 steps behind the title company, sales office, agents, and CMs

Long story short, 47 days after closing on my property I am not able to move-in due to several deficiencies that violate building codes, industry standards, manufacturer’s requirements, and/or required building performance standards as identified by a structural engineer. A week ago, the county issued a correction order. Lennar Homes knew of several deficient areas prior to settlement and still forced me to close or lose my deposit and closing costs ($80K). Given the situation, I had no choice but to purchase the property. I am now working with the Customer Care Department to make all corrections. I am not pleased and this process has been a total and complete nightmare. All of this could have been avoided if the property was built correctly. ... More

I have made multiple complaint and reviews on my closing experience.. I have not heard back from anyone who has dealt with my loan process besides my loan officer asking me to rate her 10. I refer my mother, she stared her process before I closed. If I would have known my loan closing would have been handled the way did I would have sent her to another builder .. I will not refer anyone else

DO NoT trust people word. If it is not written in paper, do not sign based on their words.

I moved into a home with poor workmanship (from a crack in the tub, cracks throughout entire house related to paint near stairs and crown molding, hole in closet and bedroom window, hole in kitchen cabinet, cabinet scuffs and scratches, evenly cut floor tile in kitchen, poor brick work, drywall in yard, damage to walls near butler pantry and behind kitchen exhaust, poorly painted bathroom mirror, poor tile work in master bath, etc.). To make matters worst, customer service is absolutely horrible!! There is no acknowledgment, follow up, or any level of good service provided by my appointed contact. He is the worst person I’ve ever worked with, and he is not held accountable. I moved into my house on November 30 and reported issues beginning December 6. My issues still exist. ... More

After the reviews, service went down the drain.