
Lennar Reviews in Washington, MD
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What Washington Homeowners Have to Say About Lennar.
Read all 407 verified reviews from homeowners that built a new home with Lennar in the Washington area. Washington homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Washington Area
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Customer Reviews
A Production Home
- Bruce D.
- Verified HomeBuyer
- April 18, 2023
- Jeffersonton, VA
To be fair to the builder, my ratings above are based on not having experienced having a production home built for me. I was expecting some interaction with the builder during the construction process: there was effectively none, it was discouraged. I believe to have a better understanding now why that is the case. Lennar does not build the home; one of the many subcontractors do in a very organized, time efficient manner. However, I believe the quality of materials and, particularly, workmanship suffer. The priority for Lennar is to bring the house to closure as soon as possible. The ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Several challenges
- Dheepa I.
- Verified HomeBuyer
- July 05, 2022
- Centreville, VA
There were several challenges from the very beginning and it took 2 years for Lennar to deliver our home. I can understand that there was a county approval delay and supply chain issues but we didn't have enough transparency through out the process and were left hanging. There were items like soft close toilets mentioned in the data sheet but was not provided and when asked they said they had the right to change and it was a misprint. We got a connected home which is a nice feature although it was in the print, but were told was not available but we ended up getting it. Our neighbors got to ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 3
The Poor Workmanship/materials drown out the great customer service
- Anonymous
- Verified HomeBuyer
- November 02, 2021
- Frederick, MD
Poor Workmanship/materials drown out the great customer service. Elina (sales agent) was fantastic, upfront, overly accommodating, and honest. However, I feel like I bought a used house and paid new house pricing. Simple things such as light switches not aligning, cracked/ damaged tile used, tile alignment causes overhangs. I could already see drywall screws through mud and paint, chipped light fixtures, terrible caulking jobs. The list goes on and on. I am not happy with my purchase, and I made this clear to Lennar in other surveys. I am hoping they redeem themselves in the 1 year fix. ...
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with customer care and workmanship in your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
Avoid buying home here!
- Anonymous
- Verified HomeBuyer
- December 02, 2019
- Clarksburg, MD
1. Seller did not allow me to buy a home without signing Solar roof agreement. I was left with only two options, buy or sign for 20/20 plan. 20/20 plan is a hoax. ”First 20” indicates that it is a 20 year agreement. “Second 20” indicates 20% reduction in price per unit solar energy consumed from roof. In fact, instead of getting benefit, I am paying ~30% more per unit as compared to local grid. Furthermore, Solar billing is weird. They do not provide details of solar energy consumed but they charge for consumption. In other words, I am paying twice on solar energy I consumed (to local grid ...
Lennar responded:
Thank you for sharing your feedback about the solar plan, as well as the quality and items in your home. We apologize for any difficulties you have experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Beware of Lennar: A Corporation Built for Profit, Not People
- Kelly J.
- Verified HomeBuyer
- July 09, 2025
- White Plains, MD
If you're considering buying a home from Lennar, let me offer you a word of caution: proceed with eyes wide open. Lennar is not a company focused on the customer—they are entirely built around maximizing shareholder profits, even if it comes at the direct expense of the buyer’s experience and satisfaction. From the outset, it becomes painfully clear that Lennar refuses to accommodate even the smallest request to substitute or add materials. Need a minor deviation from their cookie-cutter setup? Forget it. Any suggestion, no matter how reasonable, is met with a flat "no." Why? Because ...
Lennar responded:
Good morning Kelly, We appreciate you sharing your experience. We are sorry to hear that we have not met your expectations. We hope that moving forward, we can earn back your trust. If there are any outstanding warrantable items, we encourage you to submit a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate team.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Closing day
- Sean R.
- Verified HomeBuyer
- June 13, 2023
- Woodbridge, VA
My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Poorly skilled trades worked on this home
- Bejier E.
- Verified HomeBuyer
- April 26, 2023
- Bryans Road, MD
So far my upstairs HVAC system did not initially work properly due to a bad fuse and I current have a large wet spot in my ceiling in the mud room. The paint job throughout the home is poor and I see paint on the carpet throughout my home The basement does not get warm even when the thermostat is set to 76F. The Caulking around toilets and bathtubs is dirty and messy.
Lennar responded:
Hi Bejier, thank you for your review, we appreciate your feedback. We want to apologize for the frustrations you have experienced with the quality of your new home. Please send a message to us at LennarCares@Lennar.com with the details of your concerns, so we can review and follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Nice sales team but construction quality needs improvement
- Anonymous
- Verified HomeBuyer
- November 15, 2022
- Gaithersburg, MD
Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and ...
Lennar responded:
Hi and thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed
- Paula P.
- Verified HomeBuyer
- April 29, 2020
- Urbana, MD
I the space and the layout of the house. I hate the quality of the workmanship, from the paint work to the interior door (all of them rattle), and the loose downspouts that drive me crazy at night time, the creaking floor and falling recess lights those are few examples of the list of disappointment. We did have a good experience with our sells person.
Lennar responded:
Hi Paula, thank you for sharing your experience. We are sorry to hear about your disappointment with the workmanship in your new home. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Frederick Maryland East Church
- Renee D.
- Verified HomeBuyer
- March 18, 2020
- Frederick, MD
It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not ...
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I would like to have our management team review and address this thoroughly.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Disappointed
- Antoine J.
- Verified HomeBuyer
- July 16, 2019
- Fredericksburg, VA
Poor Customer Service and some features of the home not well though out
Lennar responded:
Hi Antoine, thank you for your comments. We are sorry to hear about your experience. Please send any additional details to us at corporatecustomercare@lennar.com, so we can look into them for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointing build quality
- Bryan J.
- Verified HomeBuyer
- November 23, 2023
- Charles Town, WV
I’ve been terribly disappointed in the build quality of this house overall. The whole house feels rushed. The garage was left in terrible shape. The drywall tape isn’t fully secured to the wall. They used mud to cover big gaps around light fixtures, windows, and calk around door panels. The furnace was labeled incorrectly in the fuse panel, which was discovered because it kept blowing the fuse. When the electrician came to fix it he looked at the furnace and found it was wired incorrectly. Wires weren’t tightened down causing the power to arc, and trip the fuse. There is a full size wood nail ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Lennar - It was so stressful and so frustrating experience buying a home
- Anonymous
- Verified HomeBuyer
- January 31, 2022
- Ashburn, VA
It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house ...
Lennar responded:
Hi, thank you for taking time to write a review. We are extremely sorry to hear about the disappointment and frustrations you have faced with your new Lennar home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Dream home turned into problem
- Nichole W.
- Verified HomeBuyer
- July 08, 2019
- Frederick, MD
I had an amazing experience with the salesperson and the Mortgage company when buying my home but the quality and craftsmanship of the home is very poor. I have had nothing but issues since the purchase of the home. the major issues I have is water getting into my homes from the roof and window. this has been an ongoing issue that I thought was fix but as of today with the rain, I found out its not. I am totally frustrated and can't seem to get in contact with anyone high up in the company. I would not recommend the purchase of a lennar home.
Lennar responded:
Hi Nichole, thank you for sharing your comments about your experience, both positive and negative. We are sorry to hear about the quality and craftsmanship issues. Please send us a message with the details of your outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Imagine putting carpet down without floor boards.
- Jennifer H.
- Verified HomeBuyer
- April 23, 2023
- Woodbridge, VA
Floorboards don’t meet edge to edge. Carpets have staples popping out and not secure to the floors, drywall and paint left on and in between floor boards, paint on every baseboard of every entryway, shower tiles uneven, no grout sealant in showers, overuse and build-up of caulk, crown is cracked from top to bottom, line work from wall to crown to ceiling is uneven and spotty -ranging from not meeting to edge to crossing over onto the crown, paint on tile edges, center island ought to have sensibly been measured to a single top rather than molding two pieces together at what apparently was the ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lennar - The craftsmanship is very poor and when I brought it up during
- Anonymous
- Verified HomeBuyer
- June 05, 2022
- White Plains, MD
The craftsmanship is very poor and when I brought it up during the walkthrough they made it seem like it was normal. When at the office to sign closing documents the lady was so rude and felt very rushed. She didn't even introduce herself.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Needs improvement in all areas
- Janell G.
- Verified HomeBuyer
- April 19, 2022
- White Plains, MD
Lennar has great potential however unfortunately my experience has been subpar and least satisfactory. The workmanship is not great and customer service needs a ton of work. As a millennial I can appreciate Lennar moving towards a “one stop shop” approach, as that did make things simpler in the home buying process. However, there a still lot of areas that need work for a streamlined process to succeed and Lennar does not have that. For that reason I have not and will not recommend them as a builder. I would not trust them with another new build in the future.
Lennar responded:
Hi Janell, thank you for taking the time to share your experience. We are sorry to hear about your frustrations and poor service received with the construction of your new home. If there are any issues outstanding you would like to share, please do not hesitate to contact our team directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Buyer beware — not all that glitters is gold!
- Crystal H.
- Verified HomeBuyer
- January 20, 2022
- White Plains, MD
I was so excited about purchasing a home with Lennar but unfortunately my excitement was short lived once I signed my settlement and received the keys to my new townhouse. Immediately I noticed the poor craftsmanship of my new build it was like the builder rushed putting the house together. There were noticeable errors and issues throughout my home that I’m still working with customer care to fix (which is a nightmare within itself). I reached out to the builder to address the issues and we scheduled a time to do a walk through inspection of my home and he never showed up for the appointment ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - The worst materials used, drywall and flooring…clearly emphasized
- Idris A.
- Verified HomeBuyer
- December 31, 2021
- Ashburn, VA
The worst materials used, drywall and flooring…clearly emphasized on plug n play model for profit. Flooring has no proper insulation…4 months in and still waiting for repair to damages. LENNAR is terrible. I am looking forward to selling as home appreciate. I will never ever go with Lennar again. Took 3 months to finally get garbage receptacles, however it’s been 5 weeks since trash pickup, I still haven’t gotten my trash picked up and have escalated. HOA should be covering this and I sure am paying 2 HOA’s..at a loss right now and super frustrated. I also almost forgot about the ...
Lennar responded:
Hi Idris, thank you for sharing a review. We are extremely sorry to hear of your disappointment. Additionally, we are sorry to hear about the poor customer service you have received from the local team. If there is anything we can provide follow-up and assistance on, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Once you’ve purchased and closed you are dead to Lennar and they
- Anonymous
- Verified HomeBuyer
- July 10, 2019
- White Plains, MD
Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.
Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your concerns. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor Communication and No Accountability
- LaTonya A.
- Verified HomeBuyer
- February 14, 2023
- White Plains, MD
There us no consistency within the Lennar teams which takes away from the process. The follow-up is poor, the workmanship is sloppy and everyone blames the last person when there are mistakes. During the walkthrough, I pointed out areas of concern that were not addressed when I moved in. The house was spot cleaned, ie. Dirty windows, paint on the floors and windows, paint on the railings and carpet, debris from the sanding left along the trim of the walls, and on the flooring.While the carp we ts were vacuumed and the house smelled fresh, it was not cleaned properly. I made contact ...
Lennar responded:
Good morning LaTonya and thank you for this detailed review. We are sorry for the poor experience you have faced with your new home. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Poor workmanship, poor quality, do not trust to be fixed
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Lanham, MD
Poor workmanship, poor quality, do not trust to be fixed
Lennar responded:
Hello and thank you for your feedback. We want to apologize for the poor workmanship and quality in your new home. If we may lend assistance, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Please do a lot of research on the property and the material
- Tanya R.
- Verified HomeBuyer
- January 11, 2022
- California, MD
Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.
Lennar responded:
Hi Tanya, thank you for sharing a review. We are sorry to hear about the frustrations you are having with your new home and disappointment with the quality of materials used. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up with the team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - It’s only been a few months and every day I find something else
- Nicole W.
- Verified HomeBuyer
- October 19, 2021
- Frederick, MD
It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!
Lennar responded:
Hi Nicole, thank you for taking time to write a review. We would like to apologize for the frustrations and disappointment you have expressed with your new home. If there is anything requiring additional attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never again will I build with Lennar
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Brandywine, MD
First and last! I highly DONT recommend Lennar builders. Beautiful home but the process was painful and put us in horrible living situations.
Lennar responded:
Thank you for sharing your review. We apologize for the experience you had that made the process painful. If there are any issues we can help address, please do not hesitate to contact us at CorporateCustomerCare@Lennar.com - Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
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