Lennar Reviews in Portland Vancouver, WA

Do NOT do any upgrades with Macadam Flooring! Poor quality of product, expensive, and poor quality of workmanship. I will never buy another Lennar home and I WILL NEVER RECOMEND LENNAR COMPANY!

We bought a Magnolia home. We were very ready so the loan process was very smooth on our end. Every time Lennar Mortgage would asked a document from us within 30 minutes it’s done. We would visit our house while it was under construction every week until it was totally done. We had our chance to inspect the house before the closing day. And we noticed some minor fix like one of the window is not sliding, the moldings are unattached to the wall yet, painting, the grass was dead at the backyard so they fixed it. The loan was approved very quick and we had the closing day Friday afternoon instead of Monday afternoon. We had the final inspection Monday morning and we were told we will get the keys in the afternoon not later than 5:00 but to our dismay nobody called us so I asked the Lennar people the next day they contacted us it nobody knows where the keys are. We have deliveries that day our refrigerator, washing machine, and dryer and the AC will be installed the next day so they gave us access to the house they gave us the front door code. Finally we were called we can get the keys at the model home key locker but we can’t find anything even the project manager is helping us to look for the key then Thursday we finally got a call from Tim that the key is in the new model home when we went there we still can’t find the key but a worker saw us and said they key is in the dishwasher. So we got our keys to the house Thursday afternoon. We started child proofing the house and the next Monday we hired a mover to move our beds, dining set, and living room set. Through out the week we moved some of our personal belongings. Saturday night around 8:30pm we moved in at our new house. After 30 minutes, after all my kids had a quick shower, we had water sewer backflow. Downstairs was overflowing at the kitchen sink, dishwasher, toilet. The floor was damaged. We called Lennar emergency hotline 4 times and the lady said there’s 3 people who are on call that night she will relay our case and they will call us. We cleaned downstairs until 3:00-4:00am we have used all new and old towels 27 in total. But we never heard from them. It was 6:15am when JM a construction manager from Lennar and called us to help. After long hours of talking over the phone he came up with a plan. At first they tried to figure it out with my husband he even ask my husband to go check the crawl space and check the pipe and my husband said it’s like there’s something in it it’s not moving that he could feel the pressure of water. So he called several companies to check our plumbing and finally around 10:00 he was able to get a Hewitt Rota rooters and ARS restoration company to come check the damage. At 1:00-3:00 they arrived at the house and started working. They found out that it was concrete rubble is the culprit. It took Lennar to fix our house 20 days. We finally moved in June 15 we still have no toilet and kitchen sink and dishwasher. It was installed the next day and it was still dirty and we have to sanitize it. In that 20 days we have to eat out because we don’t have access to the house but we were allowed to sleep there at night and we go back to our rented house in the morning. We were not able to move all our stuff as planned up to the last minute because downstairs was inaccessible and the garage as well. There was big fans all over the place and the noice was unbearable. We incurred extra expenses but to our dismay Lennar never compensate us with all the trouble. We have six kids and school was over and all our stuff are all over the place. They wasted 20 days of our life our long wait and full of excitement and anticipation they turned it to the a nightmare worst time of our life. We were very disappointed. We never had the chance to invite our family to have a thanksgiving or a small celebration. The emotional damage we had experienced was really bad and Lennar Homes only did is to fix the house and no more. They never offered financial help to help us feel better. Can you imagine every time we eat we need to drive. Do you know what a waste of time and money is that for a family of 8????? We have to move all our stuff from the old house because the landlord no longer want us there because she needs the house immediately within 48 hours. My husband didn’t slept for 48 hours and he almost had a heart attack. So I have to beg our landlord if we can put our remaining stuff inside the garage and we will empty it the next day so that my husband can rest. And when we emptied the house we kept the uhaul for a long time because our new house is all messed up and we need time to fix things before we can add more stuff again. It’s July 5th today and our stuff is still in our room and in the garage but I made sure that downstairs, the loft area and my kids bedrooms are all clean and tidy so that they will not suffer anymore from the bad experience we had from Lennar. It’s only $250 to have the pipes checked and another $550 to have concrete rubble to remove and they would have prevented this from happening. Where is quality assurance and quality control? It was never exhibited. ... More

Sadly I spend more of my time discovering things around the house that need to be fixed rather then simply enjoying the house itself

The buying part was relatively easy. Although, I was never sure of who to talk to. From the mortgage agent, realtor, home buying agent, new purchase coordinator, to the walkthrough agent. The paint is pretty low quality, so if you have kids you’ll be either doing touch ups all the time or repainting with a paint that will last if washed. For the price of the house I was shocked it didn’t come with soft close cabinets and drawers. Landscape is done cheaply. The company would rather throw mulch down instead of sod or rock. My yard has drainage issues that makes it impossible to walk on the grass during any sort of rain and the company does not seem to care about the issue after investing. The warranty agent will tell you one thing and then walk it back after the work has been completed and not up to what they said they were going to do. ... More

We paid extra $27000 for the view because we live uphill. Now the house behind us block our view. Very disappointing. If we had known that our view had been block, we would not buy this house.

Pay attention to wall lots of touch up needed. Preferred loan officer was hard to get hold off

Lack of construction communication. Very pushy to close the deal. Awful workmanship.

We could not open kitchen drawers because oven wasn’t installed properly.

Not happy with the the customer service, 600K +, and the agent did not receive us on closing day , just left a text and location of our keys, our address does not show up on any maps …etc just a headache

Workmanship are very poor, after we moved we saw a lot of problems the paint, lots of nails pops, window blinds, doors are loose, carpet are short, something missing on the counter, problem with internet cable, the stairs, water heater doesn't work on our first day , warranty guy only good on the first 2 weeks after that not answering the phone. Really disappointed, I will not recommend Lennar.

The buying experience with the realter and loan officers was by far the best. After that, the issues we continue to notice....workmanship is horrible.

Lennar doesn’t seem to care that my repairs were not to my satisfaction. Also, was promised a new furnace filter and never received it.

Prior to close discovered chip in granite! Summer was to handle this Monday morning after close- no one showed up no follow through- QR code done and requested by Haley no response. Prior to move in we noticed laundry door did not shut- mentioned to Jeff he looked at it said he’d handle- nothing no- Phil called spoke to him. No one cared to follow up! Great customer care!:( i came for a visit a month after closing, the laminate floor creeks everywhere you step on it downstairs, is it missing something underneath???- a new floor should not creek everywhere you step. Poor install???? Also I noticed front shutter warping out - this should not happen to a shutter with in 5 weeks of closing! I’d love to know if this is the quality and customer service Lennar is about? Very disappointed! Closed sale and been ghosted by customer care! ... More

Build quality is not good and finishing is not good as well.

It took us meeting with 6 Lennar people to come up with a resolution. Not the easiest to work with except one person (Patrick) stood up and put the problem in their court, where it was to begin with, and we finally agreed.

buying experience was smooth, we were told there isnt an HOA but there is.

We were lead to believe that if we put a deposit down to hold the lot that when the house was actually framed we would be able to get our deposit back if we did not like the house. One week after we put the deposit down we had to pay an earnest money. If I would have seen the completed house before the earnest money, I would have had serious second thoughts. I also made it abundantly clear that I plans on paying cash, but was still hounded by Lennar Lending to go through the loan process. A total waste of time.

We don't have any real problems with the Lennar people on the front lines, those we dealt with face-to-face. Our sales rep was terrific and our Lennar Mortgage rep was terrific also, but his underwriter/manager was an unreasonable nightmare, demanding documents and substantiation two days before scheduled closing, when that stuff should have been asked for weeks in advance. The stress that caused was enough to register on the Richter Scale. Beyond that, there were two big irritants, one as we were going through the buying process and one after we moved in. First, Lennar's marketing hype called "Everything Included" is really "Everything Included Except What We Don't Want to Include". Can you imagine paying two-thirds of a million dollars for a new home, and in the middle of the process the air conditioner is taken out of the specs, because of "supply issues"? After we moved in we were able to get an air conditioner within a week, no problem. Lennar could've done the same thing and avoided disappointed customers. Everyone of my neighbors had to buy air conditioners locally, and got them installed within two weeks. None of us were pleased that we had to lay out $5000 for that, when that cost could've been included in the mortgage for only about $25 a month. Another "Not Included" is the laundry room cabinet. The web site and a model home we toured both had this. Ours didn't, but only had wire shelving, even though the cabinet was delivered and installed. It was then removed after they discovered their "mistake". It was explained that no body in our development were supposed to get these laundry room cabinets, and it was the cabinet supplier's mistake to deliver it. But a concurrent Lennar development project only 30 miles away with the same home models as ours included them. Also, don't get me started on the inability to select interior or exterior colors, or adding small customizations like moving the TV cable tunnel 6 inches higher above the fireplace to accommodate large screens. Lennar is a volume, cookie-cutter builder that has chosen profits over customer service and satisfaction, even when the customer is willing to pay for small changes. And that leads to our second class of irritants. After moving in we began to see all the shortcuts and sloppiness of some things. The sloppiness has to to with "fit and finish", paint and mortar and cement things that you don't see during the final walk through. This biggest issue is the super-thin coat of paint throughout the whole house. Don't brush up against the walls or corners too often or you'll be seeing bare sheetrock. And by no means are you expected to wash smudges and clean walls, because you'll be wiping away paint in the process. It's very disappointing, not to mention the splatters and drops of trim paint on the floor, carpet, and threshold that you shouldn't have to deal with but need to. Another moved-in issue is the quality of the sheet metal in the kitchen sink and the fireplace. The sheet metal is so thin that temperature changes make the metal warp and "pop" surprisingly loudly, something we've never experienced before, but then maybe we bought from higher quality builders in the past. Obviously, Lennar didn't test these items in any way before approving them. And, finally, before this list goes beyond a reasonable length, it seems that the interior design was created by architects or engineers who don't really live in teh houses they design. If they did they would know that light switches should be close to the room's door frame, not 10-18 inches away requiring you to reach way in and grope around for the switch. And they should also be on the latch side of the door, not the hinge side. The network access panel in the master walk-in closet should be on the wall that is hidden by the closet door when it is open. The panel is accessed very little and doesn't need to be so "convenient". It just takes up space and makes a useful closet wall unable to be taken advantage of. There are more issues that could be listed, like a sewer clean-out in the living room next to the fireplace painted in chrome so you can be sure to never miss it (!), but that should be enough to prepare you for some disappointments that are more irritants that deal breakers. By and large, we are happy in our new home, even with all the issues we have to fix. A lot of that has to do with our location and our expectations for our life in the next decade, but we were just so disappointed that good old fashioned pride in craftsmanship and customer service was so lacking for all the money we spent. ... More

Lennar choose to use Rannai Tankless water heaters. what they also CHOOSE to do was NOT include a way to control it with out a service call. NOBODY knew anything about the heater. NOTHING. After many hours of extreme frustration over 3 days and disbelief this is actually happening, Ryan came thru after learning what to do to get it running again. This was unnecessary frustration if Lennar has spent the $155 to install a controller to the unit, so thanks for that time wasted. Heres a tip... TRAIN your folks about the products you put in your homes. NOBODY could answer tankless question until is became a problem... all ya needed to say was... we are too cheap to include a controller, you need to buy that yourself. Also, my garage door is dented, and it bugs me.... you build is better than expected.... so ya got that going for you, which is nice... ... More

Felt like my concerns during build were brushed aside. Have lived here for a few months and still finding things that are weird/not straight, clumps of texture that we didn't catch on walk thru. Floor plan is great. Located near schools. Probably would try not to buy from lennar again. Someday could be a good rental property.

Lack of response and poor communication regarding repair needs and concerns.

Financing was great experience. However, I wasn’t pleased with being told the HOA was not going to be an issue-I’ve still not been able to get my approval and the HOA sends out warning and threats weekly. You shouldn’t lie to prospective buyers. I also am not satisfied with the materials used -such as fence materials and glass shower doors or the cheap plastic bath tub/shower stall. Not to mention a “hybrid “ water heater that doesn’t heat at all. I now need to spend $5000 to change it out. My side yard is exposed to the public- who regularly throw trash on my yard and dog poop. Plus the yard DOES NOT drain water-DISAPPOINTED!!! I feel completely taken advantage of. ... More

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the showers... the list goes on. I almost walked away right before closing and I feel like I should have. The one positive is that the warranty team has been very helpful with the claims I have submitted after being in the house 1 month. ... More

This is my first home but I will avoid Lennar in the future. The craftsmanship and finishing is of poor quality and downright lazy. Crooked cabinets, terrible paint and caulking, etc.

Alot of information was not included with buying this house & quiet a few issues came up. 1. New owners have to seal all the grout throughout the entire home.(found this AFTER we moved in by neighbors also upset about this.)2. If a wall has a crack or the window bead is coming away from the wall, custmer care will not fix it for an entire YEAR, because it is considered cosmetic(sure hope visitors don't mind seeing this in our BRAND NEW home!)3. Wooden floors creek, ALOT, didnt notice this in the final walkthru.4. Poor insulation, noise carries throughout the entire house.5. An electrical outlet was completely forgotten, left only with an electrical box! *How did this home pass the final electrical inspection? 5. Low grade carpet( for the price of this home, carpet should be plush)6. The yard has a drain but grounds are soaking wet, irrigation box has water in it, still waiting for them to address it( it been 2 weeks now)7. Driveway has stains on it mixed into the concrete mix(mud?dirt?) 8. Fence boards are splattered with concrete(thought it would wash off, thinking it was only mud.)Overall, disappointed in the quality for the amount that this home cost. Advise: during walkthru , look for workmanship issues,dont be shy, write them ALL down, make sure they are addressed/ talk to the neighbors in the neighborhood you're considering....they will have valuable feedback. ... More