Del Webb Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Del Webb.
Read all 249 verified reviews from homeowners that built a new home with Del Webb in the Indianapolis area. Indianapolis homeowners have rated Del Webb an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.4 out of 5 stars in Indianapolis Area
249 Reviews in Indianapolis Area
Del Webb in Indianapolis Area
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Customer Reviews
Review of working with Del Webb on building our new home
- Cindy H.
- Verified HomeBuyer
- February 09, 2023
- Westfield, IN
Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of ...
Del Webb responded:
Hi Cindy, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 4
Value 2
Responsiveness 1
Del Webb - This has been a very sad difficult experience.
- Joe S.
- Verified HomeBuyer
- September 07, 2022
- Plainfield, IN
This has been a very sad difficult experience. No one seems to care about fixing problems.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Empty words, incomplete and sloppy work
- Charles H.
- Verified HomeBuyer
- November 25, 2021
- Fishers, IN
The builder poured the concrete slab wrong. After three weeks of trying to tell my field manager that through text, email, and voice messages, I finally found out the field manager had quit. After some time I got someone else to tell me they “identified the problem” but offered no plan to fix it. Even though I asked specific questions about reinforcing with rebar and using an expansion joint after they would jackhammer the concrete, I never got a direct answer if it would be done. I still don’t know if it was done. Things did not get better. Our current field manager says he will call, ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Could have been much better !
- Herbert K.
- Verified HomeBuyer
- July 05, 2022
- Plainfield, IN
Shoddy craftsmanship, follow up lacking
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
poor craftsmanship, poor communication, lack of follow-up
- Anonymous
- Verified HomeBuyer
- April 06, 2022
- Plainfield, IN
Unfortunately although we ended up with a very good field manager and a good sales person, the overall experience was much more stressful, than any of our other building experiences. This was not due to back-ordered supplies. That was to be expected. It was poor craftsmanship, lack of communication, lack of follow-up, and months after closing still waiting on work to be completed. Our advice would be to never close until all of the mandatory work is done because once you are turned over to Customer Care, you get lost in a vacuum and all you have is email which can easily be disregarded. ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Del Webb - Tell you all good things they use but use anything they can cut
- Anonymous
- Verified HomeBuyer
- November 25, 2021
- Fishers, IN
Tell you all good things they use but use anything they can cut their cost an charge the customer more
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Closing Turnover Disaster
- Patricia V.
- Verified HomeBuyer
- October 27, 2021
- Fishers, IN
I was buying a model home "as is". Pulte asked to move up the closing and close in 2 weeks (6 weeks earlier than scheduled)which I did. The day before closing my realtor did a walk thru and noted the items to be addressed that were not considered "as is". This was a model home that had a sales office in the garage. After closing I went to the house to find nothing that was noted the day prior had been completed. A few weeks prior in a walk thru I was told that the garage would be turned back to a completed garage. They had walls, ductwork, hvac, lighting and flooring to remove. While I was ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Very Poor Customer Service, Communication, and Follow-up
- Robert M.
- Verified HomeBuyer
- March 03, 2021
- Fishers, IN
At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week ...
Del Webb responded:
We are so disappointed to hear that you did not receive excellent communication throughout your new home build and are still waiting for repairs. We would like to assist and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - Shoddy workmanship/craftsmanship, poor quality materials, not
- Carol M.
- Verified HomeBuyer
- June 09, 2022
- Westfield, IN
Shoddy workmanship/craftsmanship, poor quality materials, not responsive, constantly missing promised deadlines, felt bullied into closing before house was complete, then ghosted after closing. Felt lied to. Still not completed satisfactorily. Sales person only one I would rate above 1 star at this point. We’ll see if customer care comes thru and makes up for any of this. People 55 and over should not have to go thru this kind of stress at this point in their lives. Terrible experience…one I would never go thru again.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of communication. Lack of follow through. Empty promises.
- Jason M.
- Verified HomeBuyer
- December 02, 2021
- Fishers, IN
I have built other homes with other builders in the past. This has been a terrible experience. Lack of communication. Lack of follow through. Empty promises. Could not keep to schedule. Long list of punch list items still not addressed and we closed on our new home 5 weeks ago. I do not recommend Pulte. Find another builder!
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of professionalism in building process
- William H.
- Verified HomeBuyer
- June 29, 2021
- Fishers, IN
Don’t trust anything they tell you and check the process of building as often as possible. Their subcontractors are lackadaisical and exhibit very poor workmanship and concern about your new home. Quality is substandard for the prices you pay.
Del Webb responded:
Thank you for taking the time to leave a review although we are disappointed to hear that you had a negative experience working with our team and are unhappy with the quality of your home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you again. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - My house wasn’t clean before I moved in.
- Marilyn C.
- Verified HomeBuyer
- September 04, 2022
- Fishers, IN
My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Westfield, IN
This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, or if we can help you with anything we're always listening at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I identified poor workmanship on the inside and outside of my
- Sharon B.
- Verified HomeBuyer
- August 03, 2022
- Plainfield, IN
I identified poor workmanship on the inside and outside of my home before closing and turned in several service reports of things that I did not see before moving in (e.g., busted wall inside kitchen cabinet, hole in bathroom cabinet, hole in kitchen ceiling, bathroom fixtures not installed) Noone has reached out to me. I regret purchasing this house!!!! Its not worth the money!!!!!
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It has been a nightmare. I have never had such a bad experience.
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Westfield, IN
I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I could not be more disappointed
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I have always lived by the quote, "If you don't have time to
- Stepheny T.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Nightmare
- Paul J.
- Verified HomeBuyer
- April 13, 2022
- Westfield, IN
Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship and follow up.
- Linda R.
- Verified HomeBuyer
- April 06, 2022
- Westfield, IN
There has been absolutely nothing good about this experience, besides being really poor craftsman ship, it took 5 months longer to close and that was without most of the outside unfinished and the inside with so many issues it is costing us a lot to fix. If you can buy somewhere else DO!!!
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - This has been a very frustrating experience for me.
- Andrea C.
- Verified HomeBuyer
- March 22, 2022
- Fishers, IN
This has been a very frustrating experience for me. I am disappointed with what I have been through and continue to go through with this house.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It's a Royal Pain
- Alane M.
- Verified HomeBuyer
- February 01, 2022
- Westfield, IN
Poor quality workmanship. Getting the house finished hasn't happened and we are over a month after closing. Communications have been extremely challenging.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - One of the worse experiences we have ever encountered
- Sean W.
- Verified HomeBuyer
- February 11, 2020
- Fishers, IN
We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.
Del Webb responded:
We are disappointed to hear that you haven't had an excellent experience working with our team and are left disappointed. We would like to learn more and work with you to come to a resolution. To do so, please email socialcare@pultegroup.com with some additional information so our team can be in touch. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Great until you close
- Scott W.
- Verified HomeBuyer
- January 28, 2020
- Plainfield, IN
Been in 8 weeks. Can’t get anyone out to finish what they were suppose to finish when we were at closing. Several emails and promises but still have things that need done
Del Webb responded:
We are disappointed to hear that you are having trouble getting your issues resolved, but we can help with that! Please email some additional information to socialcare@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied
- Kristine G.
- Verified HomeBuyer
- January 16, 2020
- Plainfield, IN
After a nightmare with closing we still have paint on the carpet. Holes in kitchen cabinets. Paint coming off outside trim. Loose window screams. Stain on walls. Very disappointed and feel as if I wasted my money. Would never buy from Pulte or in a community with them as a builder.
Del Webb responded:
We are disheartened to hear that you have so many unresolved concerns with your new home but we would like to help. If you could email socialcare@pultegroup.com so our team can be in touch we would greatly appreciate it. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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