Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 314 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.1 out of 5 stars in Phoenix-Mesa Area
314 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
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Customer Reviews
Mediocre at Best
- Ezekiel D.
- Verified HomeBuyer
- April 20, 2025
- Phoenix, AZ
After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so ...
Lennar responded:
Thank you, Ezekiel, for taking the time to share your feedback. We're sorry to hear about your experience and would like the opportunity to assist you further. If you still need support or would like to provide more details, please email us at CorporateCustomerCare@Lennar.com. We’ll ensure your concerns are directed to the appropriate team.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not up to par
- Anonymous
- Verified HomeBuyer
- March 26, 2025
- Buckeye, AZ
Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.
Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear the quality of your home did not meet your expectations. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Disappointed by Quality Checks & Customer Care, but Grateful for Steven’s Support
- Anonymous
- Verified HomeBuyer
- March 18, 2025
- Phoenix, AZ
Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes ...
Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear that the quality of your home did not meet your expectations. We appreciate you sharing that your New Home Consultant, Steve, provided you with exceptional ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Should be better
- Theresa A.
- Verified HomeBuyer
- February 18, 2025
- Buckeye, AZ
Thought we would give Lennar a second chance. Only good thing about it was our salesman Cody. We received the home on time but it was filthy. We complained on walk thru but nothing changed. We cleaned it ourselves. Workmanship is below par as well as quality of cabinets, appliances. Disappointing.
Lennar responded:
Good afternoon Theresa, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with the workmanship and cleanliness of your ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
We were too trusting
- Maile D.
- Verified HomeBuyer
- December 07, 2024
- Peoria, AZ
I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch ...
Lennar responded:
Good morning Maile, Thank you for taking the time to share your experience in detail with us. We sincerely apologize for the issues you have experienced with your new home. We appreciate your patience as we work to address these concerns through warranty tickets. Your feedback is valuable to us, and we have shared it with upper management to ensure a more timely resolution process moving forward. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
Disappointment
- Robert G.
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.
- Douglas B.
- Verified HomeBuyer
- March 04, 2020
- Buckeye, AZ
Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...
Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Frustrated and disappointed
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Phoenix, AZ
We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things ...
Lennar responded:
Thank you for sharing your comments about the quality of your home. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - There are still issues with the home that there have not been
- Allan K.
- Verified HomeBuyer
- December 29, 2021
- Chandler, AZ
There are still issues with the home that there have not been fixed, that were there once I closed and moved in. Poor workmanship, cutting corners in finishing.
Lennar responded:
Hi Allan, thank you for your review. We want to apologize for any unresolved issues in your home. If you have items that still need to be addressed, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Waiting on work to be finish 6 months after closing
- Nichole W.
- Verified HomeBuyer
- June 08, 2021
- Phoenix, AZ
Waiting on work to be finish 6 months after closing
Lennar responded:
Hi Nichole, thank you for sharing your review. We are sorry to hear you still have outstanding work 6 months after closing your new home. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- June 10, 2021
- Buckeye, AZ
Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you outlined regarding service following the construction of your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom
- Anonymous
- Verified HomeBuyer
- May 06, 2021
- Queen Creek, AZ
As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...
Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Good
- Hector E.
- Verified HomeBuyer
- March 18, 2020
- Mesa, AZ
I had issues and haven’t fully enjoyed my new home.
Lennar responded:
I'm sorry to hear you've had issues with your home. Please tell us more about your concerns by sending an email to corporatecustomercare@lennar.com with your contact information and home address.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Don't finance with Lennar
- David L.
- Verified HomeBuyer
- May 21, 2025
- Phoenix, AZ
Lennar mortgage was one of the worst experiences ever. My family was lied to and told so much incorrect information. We were told we had to pay 60k in taxes that we actually didn't even have to pay. We ended up using NFM lending and had a much better experience.
Lennar responded:
Good morning David, and thank you for taking the time to share your experience. We are very sorry to hear about your experience. We truly value your feedback. Moving forward, we hope we can earn back your trust as you enjoy the journey of homeownership. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Home purchase
- Broc Aaron C.
- Verified HomeBuyer
- February 05, 2025
- Buckeye, AZ
Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending ...
Lennar responded:
Good morning Broc, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process, particularly with the loan process. We're glad to hear that you've successfully reached the finish line and are now enjoying homeownership. Moving forward, we hope to earn back your trust as we provide a better experience as a homeowner. please do not hesitate to submit your questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Very slow to respond to fix issues have 12 out standing issues for months
- Steven B.
- Verified HomeBuyer
- April 07, 2020
- Gold Canyon, AZ
Poor design slow response appliance package is junk
Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
He is helping me.
- Jimmy T.
- Verified HomeBuyer
- January 14, 2025
- Florence, AZ
My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,
Lennar responded:
Good morning Jimmy, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your loan agent. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Horrible experience
- Nagavendar Reddy A.
- Verified HomeBuyer
- November 14, 2024
- Phoenix, AZ
If I ever have to buy a home again it will not be Lennar
Lennar responded:
Good afternoon Nagavendar, thank you for your feedback. We are sorry to hear that this was a Horrible experience for you. If there are any outstanding warrantable issues, please send us an email referencing this review to CorporateCustomerCare@Lennar.com with details of your concern. For future warrantable items, please reach out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar, Surprise Arizona
- Gregory R.
- Verified HomeBuyer
- November 26, 2019
- Surprise, AZ
First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 4
It was a terrible experience and still is two months later.
- Doris C.
- Verified HomeBuyer
- November 15, 2024
- Laveen, AZ
If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.
Lennar responded:
Thank you for sharing your feedback, Doris. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lack of communication
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
Not so much a pleasant experience. Communication with sales rep was non existent, but called only when they needed something done on their end. Construction manager rushed us through our walkthrough and didn’t let us talk about the cosmetic issues we found and even insulted my wife calling her picky.
Lennar responded:
Thank you for your feedback. We are sorry for the difficulties you described with your sales rep and construction manager. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
We’re still waiting for our 30 walk though and we moved to our home in May!
- Kristoffer S.
- Verified HomeBuyer
- November 25, 2019
- Phoenix, AZ
Lots of our concern were not address and still waiting for answer
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Horrible.
- Micah C.
- Verified HomeBuyer
- December 17, 2024
- Apache Junction, AZ
From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.
Lennar responded:
Thank you Micah, for sharing your review. We're sorry to hear that you feel there has been a lack of transparency. We sincerely apologize for any issues you've experienced during your homebuying journey. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better homeowner experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Disorganized and Uncaring Organization
- Sidney L.
- Verified HomeBuyer
- June 22, 2021
- Gold Canyon, AZ
I have occupied this newly purchased home in Gold Canyon for four months and several repairs were requested upon the 30-day move-in customer care plan. The representative said the work will be done. NOTHING has been done, Lennar's contact personnel are non-existent and Lennar does not respond to our website's customer care requests. Once they took our money Lennar disappeared like a fart in the wind. Sorry we bought this Lennar house. There are better builders available.
Lennar responded:
Hi Sidney, thank you for your review. We are sorry to hear about the lack of work completion you have experienced following your new home purchase. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items, so we can follow-up with the Customer Care team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Big Builder Only Cares About The Money
- Michael T.
- Verified HomeBuyer
- July 09, 2019
- Litchfield Park, AZ
The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and ...
Lennar responded:
Hi Michael, we are so sorry to hear about your experience with the construction of your home. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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