Del Webb Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Del Webb.
Read all 314 verified reviews from homeowners that built a new home with Del Webb in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Del Webb an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.8 out of 5 stars in Riverside-San Bernardino Area
314 Reviews in Riverside-San Bernardino Area
Del Webb in Riverside-San Bernardino Area
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Customer Reviews
Dishonest on rates for a home loan
- Milton S.
- Verified HomeBuyer
- February 15, 2023
- Corona, CA
I was suppose to get a 3.99 % fixed rate which t the builder did not honor it was very dishonest, did not honor and give me the home loan rate as promised at the time of purchase ?
Del Webb responded:
Hi Milton, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not a good experience
- Rebecca A.
- Verified HomeBuyer
- February 02, 2023
- Rancho Mirage, CA
My experience started with my saies person. He was not helpful with information I should have been told in purchasing my home. Then to the design department. I asked for some upgrades that she did not list and I missed due to the complication of the forms.. Then to poor construction concrete, drywall, etc. Then to first inspection contractor did go over electrical. Then to closing was was scheduled for 9-30-22, then 10-12-22, then 10-25-22, then 11-8-22, then 11-30-22 and finally 12-2-22. Not once did my sales person contact me with the changes. I had to contact him and was not given ...
Del Webb responded:
Hi Rebecca, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Watch out - poor quality and service
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Rancho Mirage, CA
The delays in construction were excusable given the pandemic. The quality of construction is poor to awful. The service to fix problems is non existent. During the final inspection several problems were identified that are impossible to get fixed. The paint used in the house is of poor quality and the paint job is appalling. All upgrades make this new house livable but not worth the added cost. I would never recommend Del Webb construction to anyone.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Unfortunately having to constantly monitor construction due to mistakes, poor workmanship…I’m still having to constantly up to try to get punch list items finished. I get no response for the construction manager.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Rancho Mirage, CA
A very poor customer experience during and after the build process. I have advised several friends of mine who were considering buying here not to due to the issues.
Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
New home
- Alan M.
- Verified HomeBuyer
- December 04, 2019
- Rancho Mirage, CA
Having purchased a number of new homes over the years, I was extremely disappointed with the build quality of this new home. It would appear that the sub-contractors, were in a hurry to complete their part of the construction. I am also surprised that the builders walk through did not identify a number of issues.
Del Webb responded:
We are incredibly disappointed to hear that you are unhappy with the quality of your home. We would be happy to assist in getting your issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst home buying experience
- Richard L.
- Verified HomeBuyer
- October 31, 2024
- Rancho Mirage, CA
No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.
Del Webb responded:
Hi Richard, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Rancho Mirage, CA
Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - The entire experience from sales, escrow and finished product
- Anonymous
- Verified HomeBuyer
- March 20, 2022
- Rancho Mirage, CA
The entire experience from sales, escrow and finished product was extremely frustrating. I feel that no one properly explained many things to me. I also feel that the quality of my home, both the construction and the designer options, do not meet my expectations. I feel I overpaid for my home.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely poor quality of build and service.
- Anonymous
- Verified HomeBuyer
- February 21, 2022
- Rancho Mirage, CA
One would expect to have a good experience with a new home, but we've had a nightmare with Pulte. Our house post-tension slab had large holes (24"x10" broken completely through do to mis-laying out plumbing and not refilled with concrete under tub and shower, floor baseboards were mismatched with different two sizes and styles, the doors were not prepped before painting and have edges sharp enough to draw blood, we've had 100+ broken roof tiles replaced, several water leaks in stucco and shower, the upgraded insulated garage door is not installed with no refund, painting around windows has ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beautiful location though Buyer Beware, do your research for complaints against builder!
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Rancho Mirage, CA
Despite the beautiful location, be prepared to deal with lack of transparency and “bait and switch” pricing; base price (shell); lot size, location, and pricey upgrades (ceiling lighting; wall outlets; “finger pointing” regarding shoddy construction, poor quality, or defective doors, and high-end appliances. Challenges in reaching Customer Service, and lack of response. Be your own Advocate!
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Uncaring and difference to maintenance issues
- Joseph S.
- Verified HomeBuyer
- February 07, 2022
- Rancho Mirage, CA
Be wary of the quality of their work
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in.We'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I had bad experience since day one
- Desiderio T.
- Verified HomeBuyer
- November 03, 2020
- Rancho Mirage, CA
I had bad experience since day one
Del Webb responded:
We are so sorry to hear that you had a bad experience building your new home. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Semantics of the definition of quality
- Anonymous
- Verified HomeBuyer
- November 15, 2019
- Rancho Mirage, CA
Order of events: 1. Move in day: the air conditioner no longer worked. A compressor was defective. Hum, an omen of things to follow? 2. Three days later the air is fixed, but a wind storm came up and half the house lost power. Why did a breaker switch turn off? 3. After living in the home a few days there were a number of issues with the painting...it was a mess. A month later, we're still working on having that addressed. Also, there is and still is paint splashed all over the brick work. Sloppy? Perhaps...thank goodness I didn't paint it for I'm sure it would have been worse since ...
Del Webb responded:
We are incredibly sorry to hear that you have had such a negative experience and aren't happy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so we can look into the situation. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb Rancho Mirage review
- Anonymous
- Verified HomeBuyer
- March 19, 2019
- Rancho Mirage, CA
Del Webb utilizes inexpensive finishes. Quality of build comparable to spec home. Home build time rushed. Communication horrible. Lack of follow through or don’t respond at all to questions regarding home - community. Upgrade charges inflated. Upgraded master shower and secondary bath shower, at almost same upgrade charge. Secondary bath half the size and half the material, did not get what we paid for. Shower head second bath not even mounted on tile surface, instead mounted to drywall. Selling quick sell homes discounted as much as $60K. This devalues overall dollars per sq foot for ...
Del Webb responded:
We're disappointed that you had a negative experience, but we appreciate you taking the time to leave feedback as it is invaluable in helping us improve. We will share your comments with the local leadership team and if you have any other concerns, you can always reach out to us at ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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