Pulte Homes Reviews in Orlando, FL

House quality and workmanship is excellent but several major unresolved issues at closing that were not addressed at all and instead passed around to the warranty department. Warranty department is overwhelmed with the volume of issues and goes completely unresponsive for weeks at a time. Having to requesting repairs and follow up countless times is incredibly frustrating, especially when you should never had to deal with in first place. Besides, dealing with multiple repair personnel showing up at random times makes things worse. Cannot believe I spent over half a million dollars for this sort of "Pulte Experience". Do not buy directly from this builder. ... More

Lack of communication by builder of progress from contract signing to close. Builder was unresponsive to issues pointed out by homeowner during review processes. At the time of final walkthru, the home was not move-in ready and there were many issues identified by homeowner and recognized by builder. Quality of workmanship is very poor, sloppy, and missing many items from the contract/plans by builder and contractors hired by builder. Only a few of the items missing were due to supply chain issues and were explained by builder to homeowner.

I bought home with Pulte. During construction process, every step in the construction process is delayed with many issues. Construction team is poorly responsive on the issues. They postponed the closing date 3times, and delivered the home in 1 year. Only good thing is Sales team and Warranty is is good and very responsive to issues

House was 6 month behind schedule. Day of closing did not past inspection and waited for another week. Its been a month after closing and we are still dealing with some issues like tree fell, wrong sink and many others.

Issues are responded to in a timely manner. Remain ongoing and in my opinion it’s the poor quality of sub contractors that created the issues in the first place and have extremely poor response times. Understanding the issues with supply chain and labor force, this has still be a horrible experience.

Remember it is all about the benefit of Pulte and nothing about you the consumer!

We are disappointed with the quality of some of the work done on our home. One thing was said before we closed, but when we had issues to address with the quality of work, we were told that’s not covered under your warranty. I would think Pulte wouldn’t want to continue hiring contractors that didn’t do their best work or at least Pulte would correct the problem. I was told I could hire someone to fix it. I made a large investment and expected better work and customer service from a builder. In addition, Pulte Mortgage was a complete nightmare for our buying experience. Poor communication and multiple errors in processing our loan. We had to resubmit documents multiple times and even had to resubmit documents the night before closing. ... More

Clearly Pulte have poor communication within their organisation, which in my case of purchasing two properties, resulted in threats from Pulte about a potential closing delay due to issues created by Pulte and COVID-19. No respect for time zones, no customer focus, no apology from Pulte corporate. Overall a very stressful and dissatisfying process from when business sealed through to closing.

I was lied to throughout the whole process by both Pulte and my Agent. I was told i could build a pool in the backyard and then found out once construction started there was a huge 15 ft drainage easement in my backyard that i cant build anything on. No one tried to help, Pulte essentially said too bad so sad. They tried to offer a different lot but none of them would work for our model home we wanted. Also after we closed we had plumbing issues and they ignored us. They sent out the plumber with only a plunger and he plunged our toilets for 15 mins. Nothing happened and he left saying he fixed the issue. The same toilet buid up happened again, i begged them to send the plumber once more this time with a camera. They sent the plumber with only a snake, couldnt find anything they said. And then finally it happened a third time, but this time the toilet downstairs exploded everywhere and soaked my floors, baseboards and carpet in sewer water. We are currently without flooring in our home due to the stupidity of Pulte. We would never ever buy from Pulte again and are thinking about legal action. ... More

I gave all the information of problem including contacts I was asked to provide . You never contacted them and I was promised that a solution would be provided by this werkend. Where is the solution.

The experience with Pulte was and continues to be horrible! They are unresponsive and do not follow up on issues! I would never ever buy another Pulte home!

Pulte refused to address the noisy air return unit that it installed in the primary living room, shifting the responsibility and costs for addressing the issue to me. Too bad for Pulte's reputation.

Throughout the process, we would visit the home and point out issues to our construction manager. He kept telling us it would get done. On our final walkthrough, multiple issues were not complete and we were told many would be done shortly after closing and to just trust them and their warranty as they stand behind it. The issues are slowly getting completed but only because I am staying on top of everyone and having to call multiple people at Pulte to get a response. I feel like the work that was done was lacking in quality and it’s been almost like another job to stay on top of people to get all of this stuff done. ... More

Last minute change in closing costs to offering incentives to investors at 5.75 but making the investors that trusted the brand to pay for points at 6.5-6.75 rate is insane. Lost my trust in pulte . Never felt stressed in buying a home with any other builder like how I felt on this home. Prices do go up and down but if an incentive of interest rate1% less than what you offer to new investors to investors who have not closed, ethically what you did by not matching the rates is absolutely wrong

Pulte Mortgage lied about our rate, build quality is poor. Constantly need the warranty team to fix misc. issues.

During the final inspections of the house, be careful not to be touched by Isaac De Pulte in Tohoqua. He is an irresponsible person who promises to fix every detail in your house and does nothing. Be careful, Pulte. He should see these reviews and take action first. He is the customer.

Pulte is a terrible company!! Buyer Beware!!

I am writing this review to express my deep dissatisfaction with Pulte Homes. My experience has been nothing short of frustrating and disappointing. Here are the main issues I have encountered: 1. **Lack of Customer Service:** From the beginning, the customer service has been abysmal. The CM and management I dealt with were rude and insensitive to my concerns. They displayed a complete lack of empathy and professionalism, making the process even more stressful. 2. **Need for ongoing services Shortly after moving in, we discovered an infestation of pests. We have had the AC and electric out 3 times and are still getting it serviced. It’s unacceptable to move into a new home and have to deal with such problems. 3. **Missed Upgrades in Plans:** The upgrades that were promised in the initial plans were not delivered. This was a significant factor in choosing Pulte Homes, and the failure to provide these upgrades feels like a breach of trust. If we didn’t catch the mistakes, Pulte would have gotten away with it and took the money. 4. **Lack of Response from Management:** Perhaps the most infuriating part has been the complete lack of response from management. Multiple attempts to reach out and resolve these issues have been ignored. It's clear that once they have your money, they no longer care about customer satisfaction. In conclusion, I strongly advise against choosing Pulte Homes. The combination of poor customer service, unfulfilled promises, and unresponsive management has made this an incredibly regrettable decision. Save yourself the trouble and look elsewhere for your home purchase. ... More

Our experience with buying from Pulte has been terrible. Construction manager Colton reassured us that the problems we had prior to closing would’ve been fixed afterwards when in fact, they did not. No communication from him apart from when we needed a new sliding door but instead left a white patch on my wall without paining over due to an error on the constructions team behalf. Our sales representative Monira hardly ever reached out to answer our questions, unless she needed something from me and my husband. You would think we would be treated better and the build quality of a half a million dollar home would be an impeccable experience but it’s not instead I’m sending in pictures to warranty for things to be fixed in my home four MONTHS after closing! ... More

Very poor service! Even before I moved in i was sent a water bill for over $600. I should not be responsible for something I have not used. Pulte management was not willing to help. The patio door is of low quality. Tiles are laid unprofessionally. Even the smoke detectors are not in working order. I will not recommend Pulte homes to anyone. My brother was planning to purchase from Pulte, but he changed his mind after my experience.

My experience is not a pleasant snd happily one Pulte hires unprofessionals just to get the job done snd they collect their money from the mortgage people to the closing table a big mess then you have the building supervisor that don’t and over his head to make sure issues are corrected. I can show pictures of my garage that the superior said that is acceptable I will post pictures later.

Horrible buying experience in general. From the sales, mortgage, and the title company everyone was pretty bad and unprofessional. They will treat you very good and give you false promises just to sell the house to you. They will for sure disappear and ignore you multiple times after the house is sold. You have to make sure you’re free at all times for the mortgagee underwriting process because they will tell you last minute and if you don’t make it you won’t get your loan. Only one that really helped us is our project manager Jose. It’s crazy that he tried to contact someone in the mortgage department for us multiple times because we can’t get a hold of them. Alex from the finance or mortgage side has probably the worst customer service I’ve ever seen not just in Pulte but everywhere else. It’s to the point that he not only ignores us, the sales team and Jose can’t reach him either. Oh there sales manager Ian is probably just as bad too. Just a greedy person who only cares about profit than customer satisfaction. Pulte homes take pride on perfection and customer satisfaction is completely false at least with the team that Ian leads. Made clear about the imperfections in the home and he basically said suck it up or don’t buy it, didn’t provide for any resolution or compensation. After the horrendous loan process and going through it with their sales team. Guess what? Prior to closing we mentioned several times one of the individuals is just a co signer and he will not be on the title. This is shown with multiple email chains and text messages. We even repeated this multiple times at the closing table to make sure since we know Pulte loves to mess things up and have no professionalism. Again, they added him to the title and we were the ones to find out. They’re now pointing fingers at each other. Title team blames sales team and sales team blames loan team. Tried to contact them no answers unless you keep spamming them. Last icing on the cake is when we went to open our home for the first time, the keys didn’t work. They gave us the wrong keys for the home or it just didn’t work at all. We had to call a locksmith to unlock it and change the lock for us. All in all please do yourself a favor and buy from another builder. I regret buying with Pulte and I will deter everyone away from Ian and his team. ... More

We had a horrible experience after our home flooded because water bottle was left in plumbing. We had several other issues like bathroom glass missing, no water going to dishwasher. Pulte response was less than desired. They have horrible customer service and poor response time to issues encountered. Warranty manager never respond to phone call or text. Yet his number is listed as contact. Director of customer services was very rude, condescending, and unsympathetic to our situation which was all due to their negligence. I believe he needs training in customer service. Overall, I would not recommend Pulte Homes based on the experience we had with them. ... More

Save yourself from pain and misery and look somewhere else.

PULTE is very negligent with poor materials, poor finishing. Terrible experience with this he employees since the sales department until construction manager and customer relations. We don’t recommend this builder ever and never.