Centex Homes Reviews

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and Alexander drive . Overall I will give 1/5 for Centex for disappointing me with your quality of work ... More

Could have been better overall

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money.

If you go with Centex I highly encourage you have a third party home inspection completed prior to closing. Do not close until all of your issues are completely resolved. It will save you several hours of frustration ofter closing by getting the defects resolved prior to Centex/Pulte getting their funds.

We are deeply disappointed with the poor quality of customer service we have experienced since closing on our house. Despite our efforts, no one has been willing to address the issues we have encountered. It has now been 45 days since closing, and several problems remain unresolved. While I prefer not to mention any names here, it is important for the management team to be aware of the individuals responsible for the Winding Brook subdivision in San Antonio, TX. I wish there were a way to share pictures to illustrate our concerns.

I moved in April 15, 2024 hoping to settle in a new home where I wouldn’t have to worry about any issues first month of moving in noticed that water was leaking from AC furnace drain pipe and had home warranty work done well that issue was resolved. I was then having issues with my AC not cooling my house. This also was happening on the first month. I’m going onto the five months now in this new home and my AC still hasn’t been fixed temperatures get up to 80° and we’re talking about it would be seven in the afternoon and I come home to a 80° house or also my kids have to suffer being in a house that is warm so my experiences have been awful bad and the AC company that’s in charge of warranty work hasn’t been able to resolve this issue. They all come out and look at it and don’t fix anything. Furnace is sweating baseboard. It sits on accumulating mold I just don’t know how long it takes to resolve an issue with the AC and the high humidity that accumulates in the house in the attic So my experience has been real awful that at this point, I don’t feel comfortable here anymore. I’ve gotten to the point where I just want to sell this house and look for a different builder. I will never buy a centex home ever again. ... More

Do you want a new home with blocked showers and bath tubs, get your home flooded on Day 1, with no accountability from builders, then go for Centex Homes. Plus, good luck dealing with rude and unprofessional regional manager Corey G for warranty issues in phoenix area. Worst, repairs didn’t get authorized and now on my own to get things fixed. It’s been one month since purchase and has been an absolute nightmare for me. Make a wise choice and Hope you don’t have to go through the same.

Not the right home if you are fairly meticulous and have a high level of attention to detail. The standards of finish on these homes are unfortunately low, including the final cleaning and especially the hasty caulking throughout. Having not been able to attend the final walkthrough, I was very regretful of my purchase when I did see the home.

The poor and lack of communication on what is expected and delivered are to different things. We thought we were getting certain things that wasn't shown but turned out it wasn't even possible. Poor communication with issues doing the building process and many times I had to verify the things that were brought up. If we hadn't stayed on top of things we would have not gotten most of our items correct or right. From door handles, faucets, tiles in bathrooms, pendants and a host of other issues. I would not recommend to any friends or family to buy / build a home with your company period.

The experience was horrible. You are trapped using their contractors and companies for everything. Zero freedom to choose anything different. The divisions were unable to answer questions, pointed fingers at each other for issues and things that went wrong.

The poor workmanship on the paint and wood work. Still dealing with issues . Never ends!!!

I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% down payment to get the interest lower. Daniel was ready to take full advantage of us being first time home buyers.. He also lied to my wife about having documents. I can say that I will never recommend Pulte/Centex to anyone I know. I felt like I was just another house during the the process rather than a person. If it had not been for Jack and Winn I would have opted out of this experience. ... More

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More

Since the pre-closing walkthrough, I noticed a lot of items were really low quality and very poor workmanship. I addressed those items, specifically the carpet and carpets padding and the wood strip that keeps it affixed to the corners. Nails were sticking out around the edges, making it a hazard for residents walking barefooted in their own home. I brought up the concern very clearly but nothing was done about that. The toilets installed in this properties are a joke. The amount of water dispensed with each flush is DEFINITELY insufficient to flush normal levels of waste, let alone any minimal amount.of toilet Tissue. Addressed issue with builder but attendant proactively shifted blame to homebuyer/occupant. Builder personnel did not even have the courtesy to warn new home owners not to flush any toilet tissue at all. Had another issue with their landscaping company, on the irrigation system and it has been 2 weeks since notifying them of the issue and they have not addressed yet. Horrible quality of materials, fixtures and workmanship. Horrible service as well. ... More

I have bought sever new construction homes and have had the opportunity to experience an array of quality in this experiences. This has been by far the worst homebuying experience I have had. My house was months late, the realtor and construction team did not communicate the delays to me in a timely manner which left me homeless for months. The quality of workmanship is horrible and the perks or upgrades and general quality of chosen for the house such as light fixtures and restroom fixtures are the lowest quality for what this house cost me. I will never recommend Pulte Homes or Centex to anyone. I was not taken care of a customer and this company does not provide a truly quality product. It’s all smoke and mirrors. ... More

Exterior paint details, wall finish details, carpet details, grass and trees issues, exterior details, concrete details, cleaning

This has been the most challenging and most unprofessional process I have gone through. Let me start with the workmanship; our house is still being worked on because of the awful job done throughout the house. Our cabinets, countertops, stove, drywall, restrooms, and porch needs to be fixed. The construction manager did an awful job making sure things were done correctly. Now trustworthiness, I left on vacation for eight days after closing and was told that all the repairs were going to be done during the time I was gone. When I came back, the only repair completed was the drywall, and the men working on the drywall didn't place anything on the rug/tile to protect it, and now drywall residue is stuck on the rug/tile. They missed so many things on the list of repairs, and I came home to a messy house. I could feel the drywall residue stuck to my tub and many other spots around the house. I had to argue with the construction manager to get these things repaired. Finally, their responsiveness. Halfway through the process, my original construction manager quit, and I received a message stating that my new construction manager would reach out shortly. I waited for an entire month without a response, and I decided I would get ahold of him. Well, it turns out he forgot to reach out. My communication was like this throughout the entire process. For these reason I will not be building or recommending Centex homes. ... More

Worst framework, squeaky subfloor, seems like the entire house is uneven. Lousy painting job. cracked on the vinyl planks, crappy concrete job, the list goes on..... The construction manager keeps saying: "We are production builders". So? All they care is production but not quality. Overall: Very poor workmanship.

Overall the experience was sub par. I’ll start by saying our construction manager was fantastic throughout the entire process. The house however is already showing is lack of workmanship. We have horribly poor mud and tape throughout the ceiling and some walls of the entire house and are in the process of having the framers and drywallers get back out in order to scrape, re mud and tape and then reapply the texture and paint for both up and down stairs. Definitely not the best way to start off living in a home after waiting for 10 months to move in. Loads of other simple quality control issues for example poor finish on some of our cabinets, not receiving the correct door handles and having them have to be replaced, scratches on mirrors which are being replaced and issues with the AC intermittently not working. All in all we will benefit greatly from the market increasing and without having the warranty take care of all of the repairs we absolutely would never consider building with them again. Poor communication from sales on day one resulting in the price of the house being higher than it should have when we originally signed. ... More

Poor workmanship. The day I closed, there was leak from broken pipe that was poorly done from the ceiling that flood the house. Electricals not done properly and too many issues with the home. Don't be in rush to close, wait at least a week after the house is completed.

These folks have a great salesperson without a fulfillment team to back them up. The field manager is unresponsive, inept, and is frankly over his head.

I’m not sure that I have enough space to truly voice my disappointment for this whole process; both sales and building. I wouldn’t recommend this team of builders, nor the mortgage company they offer, during the buying process. At the end of the day, I didn’t feel like a valued home owner. I was met with arrogance, ignorance, miscommunication, lack of respect. But I’m home, I guess.

I will never buy another Centex Home. A month without air conditioning is completely unacceptable. 90+ degree days. I have a baby. A MONTH. Do you have any idea how many times I heard, "we'll be back out tomorrow." I had chipped granite countertops that I had to keep bringing up. After cutting into my walls, they patched the drywall and STILL haven't finished painting. One might be inclined to think I'm just an outlier or just a complainer, however, if one were to come talk to people in the neighborhood, they would find them all in agreement. All of my neighbors say that they will NEVER buy another brand new home again. ... More