Centex Homes Reviews

I am pleased with services I received from the office personnel

Much of the home is still full of the same issues that had been promised to be fixed such as paint on the floor in multiple locations, trim missing in our bathroom, warped cabinet doors in the kitchen, and poor dry wall work with metal corner braces still being exposed against a white wall.... Anytime we have reached out to our builder rep he was more focused on a positive survey response than the completion or even overall craftsmanship put into our home. We were the last home in our neighborhood to close and it has been made apparent that the focus is on the next building project now that our neighborhood has been completely sold. Everyone in the neighborhood has had a similar if not worse experience from what we have gathered which has been alarming... ... More

I liked the constant communication I received from Bryan the superintendent on this job. He replied quick to all my questions, and assured me he would do his best to take care of me

Not satisfied with the finishing, Lot of things can do better for small works.

I hesitated to write this review, but the number of issues I had to go through with this new build is unbearable. The closing date was 2/18/2022. Today is 4/21/2022. Before buying this house, I was ready to go with Taylor Morrison vs. Pulte. However, I end-up signing with Pulte/Centex after considering the commute (Centex house is closer to the city). The model house I saw was well finished. The quality is high and promising. The build I end up with is nothing alike. Summarizing the issues as below: The number of tickets I have open for a MAJOR problem is 8. Below is a list and brief description: The slab under the garage door was not even. That will allow the water to go in, plus insects. The main water shut-off valve inside the garage is buried behind the drywall. They had to cut and surface the value box. 120 volts of electricity was running in the front yard bibb. I attempted to water the front yard one day and got shocked by the electricity. The electrician found out that there was a screwdriver was right in the main electricity line. Interior finishes are bad. Modeling is not straight, and electricity outlets are not aligned. The paint was poorly applied to the front door. They came to fix it, but it still looks so bad. The house floorplan I went with has six kitchen cabinets on one side installed side by side. There is a trim at the top of the cabinets. They cut that trim into two pieces and kept a gap between them. The garage door rail was curvy. The garage door was making a noise when the motor attempted to pull the door up. After closing on the house, I found some scratches on the backdoor glass. They replaced the glass, but the door paint needed some touch-ups afterward. The original backdoor color was white, but the painters decided to paint it black from the outside. They ended up replacing the door and still waiting for the painters (praying nothing will go wrong this time). Some items to add to the above list: Centex claimed they put plywood or glue under the vinyl during the floor installation, but that is not true. They claimed they used some kuchen under the carpet and glue to hold the carpet, but that is not true. I believe going with Centex/Pulte was a wrong decision. ... More

It’s been two months after closing and issues are still being discovered in addition to NOT being initially completed. It’s the little things the workers didn’t take pride in; baseboards not sealed correctly, non active bathroom bent, AC vent installed incorrectly (facing the window which creates moisture), installing the address numbers directly under the light where no one can see them, not thoroughly cleaning the house before I’ve taken possession, etc. Once things were supposed to be completed, I’ve asked for photos (as the home owner) but was told to get them from someone else. POOR CUSTOMER SERVICE. The only thing I should’ve needed from two months ago when I initially closed should be the stainless steel appliances which are on back order. Everything else should have been fixed and it wasn’t. I’ve told the site manager numerous times, emailed and texted the issues with the home. No solution has been granted. The last straw and what prompted this survey is when there was a leak in a wall due to a nail in a tube. This caused three levels in the pantry to be ripped out while waiting for the wood to dry before re-patching. I’ve been patient with this entire process but enough is enough. I can no longer be nice about this. The process has been POOR and not up to standards at all. I’m supposed to be excited about a new home purchase but it’s the complete opposite. This has the potential to be a beautiful home but based on the drama I’ve had/am having to deal with, it’s really ruining my experience. Lastly, things are still getting fixed, interior and exterior. Lights were left on, water was ran and additional power has been used. As a professional company who executes customer service, I should be compensated for all of the power/water used AFTER closing that contractors had to use. I should not have to pay for something I didn’t use and more so, things should have been done prior to my closing date. ... More

There are decent homes here.

At this point I’m giving all one stars due to the experience after buying the home. I’ve been in my home for 2 months and there is no communication or any effort to get things fixed that were on the inspection list! Unbelievable headache for the amount of money paid for home.

The layout of the floor plan was great. The sub contractors were sub par, had many issues unresolved at final walkthrough that were promised to be completed prior to closing, which were not. The materials used were very basic, many were of poor quality. Basic washer/dryer and refrigerator purchased by contractor for walk in ready package, which would not have been my choice of appliances. Lots of corners were cut, and are not very trustworthy.

Happy with the home however very disappointed with the lawn, trees, bushed are already dying. Also brand new but a lot of cover ups. Kitchen floor scratched windows not working. Window Screen not on. front, back and garage door all have issues. already.

Good quality of work, very friendly staff but a bit slow on resolving an issue

Overall very good experience. Only issue is certain requests have not been addressed timely post-close. Floor plan is great. Recommended.

This builder will show you everything around with details of every corner, great builders thank you very much for my first home...

The entire Centex staff and team was amazing. They were very helpful and knowledgeable. Highly recommended!

Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.

We definitely purchase again

The workmanship is the lowest I have seen ever. No issues have been resolved as of yet. Sloppy work,substandard materials. promises not fulfilled. If you don’t use their mortgage company they make the process really difficult for you. It has been a complete nightmare.

Not a quality, sturdy, solid build that lasts 100yrs. Entry level quality with entry level materials. Other than that, construction team is excellent. Responds to each request promptly and takes care of it.

The whole process took longer than originally anticipated but everyone involved is very attentive and kept me up to date.

The property looked very clean and lovely.

The builder has some great people working for them. You’re in good hands!

The Value for money for the home is not that great. There are many improvement points we find.

Amazing experience from start to finish

Home building experience was good but there are significant delays due to improper planning. There is last minute rush to complete things which impqcted quality in few places. Field manager is not at all responsive for the items identified as pending in the closing. Still have few items that need to be fixed.

I would not recommend this builder to anyone. I’m a builder myself and the entire process was an absolute nightmare.