Del Webb Reviews

Everything was for the most part was exceptional, however, somethings were neglected

Our sales person was so helpful with our purchase during these trying times.

Sales process was very informative with no pressure. Photos were provided showing weekly progress. Choosing things at the design center was fun and no pressure. Halfway through the build process the field manager gave a tour of the home informing us of the building process.

Our overall experience was outstanding from purchase through our move in.

The experience was less than positive due to lack of information on what to expect, being 1500 miles away and finding out things we should have been made aware of during the purchase AFTER we moved in.

I am curious as to why the model home of the Refuge, which I chose, has two lights built into the ceiling of the second bedroom and I have none. The overall quality of the home is quite good and I’m very happy to be living here.

As a buyer of a Pulte home you must be diligent in keeping up with them from the meeting with the sales office to the completion with the construction manager. *Double check appx. closing date. We were told a date, a date we had to have our house under contract, which left us homeless for 3mo. because the salesperson "made a mistake". They replied it was an appx date but then why didn't they change the contract with when we had to have our house sold by. *Communication is poor at best. Once you sign the contract you soon realize you are just another sale. They do call with updates once a week but if you have questions they rarely have answer. They will say they will check but then they don't get back with you. *We did not realize with all the houses being built that the people building the homes were not Pulte employee's. Because Pulte uses sub contractors we were told by our contractor it is out of their hands if the subcontractors work. They don't make them as they just move on if they don't like what's going on. *Their is no pride in workmanship. Sloppy painting, shortcuts, urinating in the drains (which didn't seem to even phase the sales office or contractors) even though there are port a toilets all around. Submitted list of 35 items still needing attention. If you don't keep on them, you will not get them addressed. Pulte is full of excuses. Called my contractor yesterday and James the warranty person with no response yet. I love our home, where we live, the community but should have not bought a Pulte home. We knew their track record from Colorado but were assured Pulte had improved and was not like that in San Antonio. Several times we wanted to back out but could not afford to loose our down payment. Our closing date went from 6/25 to 7/25 to 8/5 to 8/12 and finally closed on 8/31. This cost us $6,000 dollars extra for plane tickets, storage, hotels, rent, gas etc. *We were told by our salesperson we would be compensated for 3 nights hotel before we closed. We still have not received that money. Make sure you check every document, every repair needed and make sure this is who you want building your home. ... More

The development is well planned with lots of landscaping, walking paths, nature trails and friendly people and the weather is great!

Mike and Ralph have been great!

Tim in sales and David from Austin Reality introduced me to the community values that made the decision to move 1500 miles comfortable. Their support during the build process was above and beyond. Connie in design, provided material recommendations that look spectacular in my new home. Lori turned the final weeks of construction turn from stress to a celebration. Mary in warranty was awesome walking me through the process with kindness every step of the way. My neighbors are like extended family.

Del Webb is great for seniors!!!

The people working here are terrific. So helpful in all the stages of the buying and building process.

Professional, no nonsense, courteous and efficient

After living in the new home for 2 months, I can now see the slipshod construction. Ramshackle quality. I thought I was moving into a more refined community. Instead what I find is the intolerable noise from all the ATV's that ride all over my block by Elderly Easy Riders. The NOISE comming off of Falcon Ridge is like nails on a chalk board. There needs to be a sound wall. The heavy traffic reverberates all though out the paper thin construction. The Poliars ATV that Illeagl for street use in Calif, is permitted in Mesquite. They scream at outrageous DBs to achieve 24 mph and are obnoxiuos beyond belif. Why the HOA and community would allow these inconsiderate relics from Yasgars Farm to have and drive these things destroys the senerity of the community. The marginal constuction of the house does nothing to insulate the people living in it from the offensive noise level. Terrible place to live. ... More

Having lived in several states, and multiple homes, trust is hard to come by. This builder is definitely the definition of trustworthy!

Mike W our project manager was fantastic.

I had bad experience since day one

Very stressful experience. Very disorganized. No responsive.

The hime is quality and design is excellent. We are very happy we chose the Del Webb community.

Good location and well maintained

Great house with good workmanship

It was a smooth process from beginning to end

Sales person very responsive to all question. Very informative about process at Del Webb.

We really love our new home and the process with our project manager was awesome! Thanks Michael.

Even though I lost both my salesman and my designer in the process, my overall experience was good. The only disappointment was with Pulte Insurance. My building supervisor, Steven Wood, was excellent and very responsive.