Del Webb Reviews

The builder constantly lies to you. They have no intention of honoring any promises made to you. The build quality is absolute rubbish and service and communications are even more rubbish to even non-existent. Do not walk away from Pulte and Del Webb…run away. The entire experience has been terrible and some I suspect even criminal. Never again.

The ADA issues, which I at all times of the build informed both sales and construction manager, were not addressed. After signing closing documents I had to hire a private State of Texas inspector. He found 45 pages which included photos of deficiencies of the home. Most have been subsequently been addresses but the ADA issues has not. I did at all times during the build formed both the sales person as well as construction manager that I had to have a no barrier entry into my home. This is a senior community and I believe Pulte should have addressed the problem.

Dont expect much from Pulte. donot get upgrades, because they will not honor them in a timely manner, even if ordered 10 months out. It has nothing to do with supply delays. No communications unless you become a pitbull. It is extremely exhausting to deal with. I have had nothing but issues prior to close, during close and after close. A month after closing, still working on issues.

The project took months longer than expected. The materials and workmanship were also below expectations. And it has been difficult to get the builder to handle the deficiencies. This is our third home in this project. And our fourth Del Webb home. So we have previous builds for comparison. And this one was quite unacceptable from our perspective.

If you like moving into a home that got more paint on floor than walls and paint runs all over walls,big lumps of drywall compound on walls and ceiling’s . The edges not finished and cabinet doors that are hard to open and a cook top that you can drop dimes down to the next door underneath than pulte is your builder, had to wait two weeks to watch a TV because we had a electrical problem,and you people made us wait two weeks because we’re such valued customers and the rest of the repairs we have two wait 6 weeks,I’m not impressed one bit by you people

I am very disappointed in this experience. No one from Pulte has been honest nor lived up to their word other than Brendan the sales manager who at least tries. I have been lied to my face numerous occasions by Pulte representatives and that is unacceptable on all levels. Once you close on your home, it takes an act of God to remedy issues you were promised would be fixed or the “fix” is a bandaid and not remedied professionally, as corners are cut. In other words, the “fix” is not a fix at all and attempting to have it done properly becomes a full time job for the homeowner. It is obvious that Pulte makes economical decisions on their on own behalf and has little or no concern for the homeowner. The quality of workmanship is subpar at best. Very difficult to understand why the work isn’t done right the first time! I would highly recommend that you do not close until every last item has been addressed and remedied prior to closing because it now becomes your problem and it is a nightmare!!! If I had to do it all over again - I would not! ... More

Had a independent home inspector inspect the home at my own expense. He that found significant issues that showed that builder had no internal controls or inspections done before releasing the home. After 30 days since turning the report in to the builder customer care, still have not even had a response.

The builder rushed through the readiness of the home to meet an unrealistic close date. Instead of delaying the close, they forced the signing by threatening 250.00 a day penalty for each day beyond the target close date. The lack of quality has required many many service tickets and Pulte takes their time in addressing them. They continue to cite labor shortages for the poor quality, yet they offer no compensation for the hardship put on the homeowner, we are forced to live with it. We were out of state buyers which put us at a disadvantage with respect to monitoring the progress and the workmanship. Pulte totally took advantage of the fact. Advice to potential buyers, inspect EVERYTHING closely BEFORE YOUR CLOSING. Get it in writing that they agree not to push the closing until you are satisfied with the quality. Force a walk through with a sales person when you first look at the models. Have them point out everything that is an upgrade. You will find that the generic house in the base price is extremely disappointing, and that it will add a few hundred thousand to get all of the upgrades that make the house special. Lastly, tell your salesperson that you would like to attend a HOA meeting prior to committing. You will find that not one homeowner is on the board, and that they really don’t care what the homeowners have to say. They seem to think that 55+ adults should be treated like children to protect us from ourselves. I.E. they do not allow homeowners to drink adult beverages at the pool or clubhouse unless it is an event that the board sponsors. ... More

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more

This entire experience has been a disaster. Appaling workmanship using non English speaking workers who have zero respect for your property. I located 12 beer cans hidden under insulation. Zero communication and once they get your money you no longer exist. We have numerous unresolved issues including a leak in our roof. We acted in good faith all the way along and we were treated terrible with the exception of Steve our site supervisor.

Poor quality of workmanship. Low quality of appliances. House was filthy when we moved in.

This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches and receptacles, ceramic floor was left stained with grout and required an acid wash, most of the pavers in the lanai had paint residue on them, caulking on the baseboards throughout the house was less than desirable, two garage door panels were mismatched and when they were replaced, one was bent, so now waiting a new door panel be ordered, reinstalled and painted, kitchen cabinets had dings and scratches, nails sticking out inside a kitchen cabinet. I don't recommend that any veterans consider buying a home from this builder. Had I known I would have this experience, I would have kept my previous beautiful home by the lake. The only reason I considered a home here was because of the proximity to the VA Hospital for my recurring visits, I am 100% Permanently Disabled Veteran and it would help me with shorter trips and less pain. Shortly after closing, I went to the house and not even the key to the main door worked and I had to call the closing specialist to help me get access to the house and a locksmith had to be called to resolve the matter. Mounds of ants were waiting for me right at the entrance to the doorway and they were crawling straight into the garage as well. Both of the shower drains were clogged with grout that contractors appeared to have thrown down the drain when grouting the shower floors. A window in one of the bedrooms falls out when you raise it because the frame was not properly shimmed, the sink had a stain that could not be removed and had to be replaced, I had a filthy house delivered to me, so filthy that when I conducted a walk through and checked the toilet seat it had feces under it. So as soon as the major issues are repaired or corrected I'll probably be able to move in while I pay two mortgages. Repairs have picked up this week so we'll see (week 6 after closing) my second mortgage payment is just around the corner...... For now you be the judge.... ... More

Very poor quality of workmanship. Poor paint job with paint stains all over floor, etc. Very poor grout work in bathroom tile. Contractors walking in house with muddy feet permanently staining concrete and grout. Broken cabinets. Plumbing and electrical issues. Wrong kitchen faucet installed. Microwave surround not installed.

The mortgage acquisition experience and the customer service after closing were deplorable. I have construction plaster on every corner of my house interior, the plumbing has been an ongoing nightmare since I closed 5 and a half weeks ago. My shower dripped day and night for 8 days. I sent a list to the customer service team 6 days ago and haven't heard a word! My toilet paper is parked on the floor. My bathroom sinks don't hold water.

When we first bought out lot and started building We were very excited. . Del Webb had a great building reputation. Boy had things changed. The workmen ship was terrible. No pride at all in anything that was done. They put towel racks up that didn’t match, shower handle that was much smaller than the other one next to it, cracked tiles on the roof, air conditioner wasn’t hooked up right, windows scratched, No screens for the sliding glass doors.There was more grout on the tile than in between the tile. Cheap paint on walls. U can go on and on. Two months later we are finally starting to get things fixed. They call it warranty work which I call work that wasn’t done correctly the first time. Warning, get your own inspection after u close. You’ll be very surprised what they find that Pulte passes. We moved here because of all the amenities and things are so crowded already u can’t do anything. My suggestion, don’t buy here. They promise stuff and don’t tell you the truth and don’t deliver. ... More

There has been absolutely nothing good about this experience, besides being really poor craftsman ship, it took 5 months longer to close and that was without most of the outside unfinished and the inside with so many issues it is costing us a lot to fix. If you can buy somewhere else DO!!!

Unfortunately although we ended up with a very good field manager and a good sales person, the overall experience was much more stressful, than any of our other building experiences. This was not due to back-ordered supplies. That was to be expected. It was poor craftsmanship, lack of communication, lack of follow-up, and months after closing still waiting on work to be completed. Our advice would be to never close until all of the mandatory work is done because once you are turned over to Customer Care, you get lost in a vacuum and all you have is email which can easily be disregarded. We love our neighborhood and the area in which we live, but we continue to have stress trying to track down someone with Pulte to finish multiple items in the home. ... More

This has been a very frustrating experience for me. I am disappointed with what I have been through and continue to go through with this house.

The entire experience from sales, escrow and finished product was extremely frustrating. I feel that no one properly explained many things to me. I also feel that the quality of my home, both the construction and the designer options, do not meet my expectations. I feel I overpaid for my home.

Walking through the models prior to build is a great sell. Nice homes, beautiful grounds. In reality however, the the actual build & process was far below what I presume to be industry standards. There is a severe lack of communication which may be due to an over-load of absurd quality issues and not enough field supervision to handle the multitude of speed-builds by hundreds of non-qualified crews ongoing throughout a day.

1. We purchased the option to upgrade to Kitchen Aid appliances in our gourmet kitchen. Issue our Kitchen Aid the DW and Cook top are in the warranty garage since Feb 15 according to our construction manager Jack Mead. 2. We bid and paid $110K for our lot. The pool company installed our back fence 5ft inside property line, left side one foot inside property line. Landscaping and sprinkler system installed prior to fence install

Just don't ever use them

We waited 17 months for our build. We saw many other houses during this time start well after our house and finish well before. Yet we should not have closed, as we got tricked the day before closing into believing many items would be fixed. After three days we identified 17 items that were not done correctly at closing. Only three were fixed. Now, six weeks later, nothing has been fixed for 36 days except for our gutters finally being put in. We still are in dire need of many things that we cannot get fixed.

If we could have, we would have walked away from this home purchase, but we didn't want to forfeit our earnest deposit. Terrible communication, still waiting for final walk thru punch list to be completed. We've bought and sold many homes, this was the absolute worst buying experience we've ever encountered.