Del Webb Reviews

Ask a lot of questions and have everything in writing. If there is something you see in the model do not assume that is what you will get for the finished Product. Be on property site as often as you can and document all problems questions etc.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

Materials were generally of good quality. However the quality of the workmanship was poor.

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

Make sure you ask a lot of questions prior to buying. Most of finishes and details are standard and very basic. You need to negotiate for upgrades.

First of all, let me be clear. Karl, our field manager, was the BEST ever. He was did his best in trying to schedule the trade men to tackle the items needing attended - by there was and still is a delay in getting things done. He bent over backwards for us. We paid a lot of money for our wood floors; probably way more than if we would have done it ourselves from a separate flooring company. But, I wanted to file a claim, the floor representative came out and said indeed there are many issues and would get it fixed - but have not heard anything. Not sure why Pulte uses a whole panel screen for the lanai - the screen comes undone so easily and repairs will be needed after each heavy wind. Should be a better way of installation and/or product. There should be more customer customizations while making choices - not just a cookie cutter and that’s the way it is. ... More

We have continually had issues with water in our owners suite closet in a Blue Rock home. First it was the no hot water. Second, water in the closet - still have a dehumidifier in my closet. We moved in April 21st. Thirdly toilet stopped up. Fourth rocks everywhere in the yard along with plastic bottles, wood, or whatever construction workers used was left in our yard and is still there. Of these issues, we have received a new water heater, Toilet makes weird noise when flushing and water in the closet coming from somewhere????? Rocks in the yard and wood and other objects in the yard is an issue as well. I would not refer anyone to purchase one of your homes because it appears workmanship is NOT the best. ... More

limit your options we paid over 10,000 for upgraded tile. We did not get the tile we ordered different color and pattern and different name. They said it was close enough. they said they have the right to change our choices in the contract. Construction supervisor lied to us several times. Do not close till all items fixed or hold back money. After they receive your money you are helpless. They are desperate money.

Throughout the 5 month building process we tried to communicate with the Construction Foreman assigned to our project. We called, texted and emailed. He never responded, even when goaded by our request through the Sales department. Shoddy wood in the walls, a leaking roof due to a cracked tile, missing ceiling lights, a misplaced exterior outlet, and a longer list. And the final straw was when the construction was delayed for a month and we were not notified. If the mark of a quality builder is attention to the customer and attention to detail during construction, then Del Webb's Estates at Mirehaven does not qualify to claim that title. ... More

Watch every detail and don't move-in until you are satisfied. I am still waiting for a light bulb in my front porch and many other things to be fixed or explained how to be set up.

All review's

Our realtor was warm and responsive to our concerns throughout the process, with pictures and updates. Other than an e-mail to transfer our funds (in red ink), we did not hear from her after we closed on the house, very disappointing since we were actually visiting another Del Webb community when homeowners were receiving their keys. The staff was enthusiastic, very proud, and gave the new residents a beautiful welcome basket. We receive a blue cloth shopping bag with a box with our new locks and keys. We expected more of a "class act." The agent in the design center was very patient and helpful. We love the design of the home itself. Everything is falling into place and how our guided decisions made it possible. During construction we lived 6 hours away. We were told that there would be a walk-through after framing. We were never informed of it, even though we made arrangements so that a family member living close by could do the walk-through for us. Our realtor said an e-mail was sent but later apologized that it was not sent. Our house is in a small pocket that does not receive cell phone service. We should have been informed of this challenge long before we moved into the house. There should have been some disclaimer. This was a major challenge and actually a health risk, especially if any emergency medical care might be needed. You had to get in the car and drive somewhere else to call. There were many things that still needed to be completed. We definitely felt the rush on Pulte's part to get us in the house so that the money could be collected by the end of the year. The property was deeded by the end of the morning. We were told to please come by later, as the house was being cleaned. We arrived at 4:15 to find the floor wet and the heat blazing, with no thermostat on the wall and the master water closet window open. We were not able to close it because a spring was broken. The house was not cleaned well; windows were poorly cleaned and paint splatters were on the floor. We later learned that the hot water was not turned on for the dishwasher. One very upsetting area to still be addressed is the dust and perhaps paint embedded in our hardwood floors. The design has stress marks in it; many of the marks now have white in them. This is truly distressing (no pun on words intended) in that while the house was under construction, the floors were never protected by any kind of cover once the hardwood was installed. This was mentioned to the staff, but it never did get covered. This was an expensive upgrade and yet it was not protected. Dust and concrete rocks were dragged into the house. Thereby, undue rough wear and tear on our floor has occurred. Also noted during the building process was a black area in the floor of the master shower. We pointed this out, but it was not addressed until three weeks after we moved into the house. The black area was mold! This is unacceptable. The project manager was very courteous and said that things would be taken care of even though we were moving in. It has been a steady stream of subcontractors moving in and out since we moved. We purchased a Samsung refrigerator which tripped because of the GFI outlet required by city building code. After a visit with the electrician and the project manager, it was not working. We have just now learned from another home owner that an arc was put in so that their fridge and washing machine would work. This was not presented to us as an option. It has taken 3 technician visits sent by Samsung with no resolution. Finally, the unit will be accepted back. However, we really like the design of our Samsung fridge and would like to keep it. We learned about the arc being installed just two days ago. Johns' first response to our call about the arc was that he was not aware about the GFI arc and that he had to check with the electrician. We have experienced a great deal of stress regarding the many challenges we have dealt with, including the infringement of our time (very extensive regarding the fridge, especially) and having to be available so that subcontractors could resolve the issues. With the follow-up concerns, all staff members at one time or other (Chris, Paul, John) did respond with, "It's not my responsibility." Very slowly our many concerns are being addressed, sometimes with a supportive response from the team, sometimes with resistance. This whole experience has been stressful, disappointing and unexpected. We chose to go with Pulte Bldrs. and Del Webb based upon our experiences with Del Webb communities. ... More

Pulte builds a very low quality home for the $600,000 we paid. Their field managers and others should only be working in $200,000 markets.

Maybe my expectations were way too high. I still can't believe the lack of craftsmanship and care. I'd be embarrassed to have others look at my work and feel the way we do.

Cheap materials and workmanship; walk through more like a drive by; why bother asking when you don't respond to your respondents?

We moved in to our new home and it flooded with grey water the first day we were in because a fitting was lodged in the mail drain. That was September 5th. They had to saw out a 4'x4' section out of our slab. They did recapture exhaust from the saw and our house was FILLED with the dust of the concrete so bad that you couldn't see across the hall and all of the smoke alarms were going off. In fact all of the smoke alarms were full of the dust. They fought us regarding clean up every step of the way. And we still do not have our clothes, sheets or towels back. It has been 5 weeks. If it hadn't been for Service Masters we would still be in a hotel. THE WORST customer service I have ever experienced. ... More

We moved for the lifestyle but disappointed in quality of the construction. In a $500,000+ home, one would expect a certain amount of quality. Upgraded brushed nickel hardware does not include towel rods or toilet paper holders. If you upgrade the kitchen vent to include a wooden shroud, you lose the upgraded vent and are given a cheap noisy vent with two 30 watt bulbs (no LED lights or quiet vent fan). By the way, the design center did not advise us about this switcharoo. Thank goodness we had a great field manager for the construction but the tradesmen (framers, sheet rock, plumbers, painter, trim people etc) are so rushed and do not care if things are not right because someone else will fix it, wasting our time and much aggravation. Turf was brought to the house but was not installed or watered for 2-3 days in 103+ degree heat. Surprise, some of the turf died and still needs to be replaced. We have been here 2 months and have not met a single person who has not had a multitude of similar problems. Pulte just wants to slap up a house in the shortest time and for the most part doesn't care if the customer is happy. If there were another builder to choose from with the same type of Del Webb lifestyle, choose them without hesitation. The sales people want to help but the sales manager could care less about the customer. He just wants to sell the house, make his profit and move on. When I told him these houses were being built too fast which is why there are so many problems, his response was they are "not building fast enough". If you don't want to put up with these headaches, choose another location. Sun City Del Webb is not the place for you. The people that are now living here are great and we have developed many good friends in our neighborhood. ... More

Would never willingly buy a Pulte home because they use the cheapest possible materials to save them money. However, if you want to live in a 55 and older community they have you. They are definitely about Quantity over Quality. Very slow to fix things so make sure EVERYTHING is completed prior to closing because they are very slow to return. They certainly take the fun out of buying new construction.

WE WERE NOT ADVISED ON ALL UPGRADES BY SALES. SEWER BACKED UP TWICE THE FIRST WEEK, SEWAGE IN THE SHOWER, NOT FIXED FOR A WEEK. POOL WAS NOT CLEARED UNTIL ALMOST A MONTH AFTER CLOSING, NOW THE POOL MOTOR IS BEING REPLACED. BAD PAINT JOB...PAINT COMES OF TO EXPOSE DRY WALL IF YOU WIPE IT. FLOORS WERE VERY DIRTY. MANY SUB CONTRACTORS DID A POOR JOB.. INSTALLS MADE INCORRECTLY THAT HAD TO BE CHANGED. DEL WEBB PEOPLE DID NOT AND STILL DO NOT RETURN CALLS AND TEXTS. MEGAN M. GONE FOR 3 WEEKS WITH NO REPLACEMENT AND DOES NOT RETURN CALLS. MANAGER TODD WAS GOOD BUT HAD POOR SUB CONTRACTORS...PLUS MANY SMALL THING I WON'T MENTION ... More

The choice of materials and configuration is very limited. And even though our contract specified FULL OVERLAY cabinets, we did not get them. And I'm still unhappy about that. I think you should live up to the terms of the contract.

Pathetic response to issues identified after the date of closing. No response to emails, little to no corrective action to date.

We were told during our Celebration walk through 1-week before closing that our notated punch list issues would be fixed and /or corrected before closing, Well, that walk through was about 60 days ago at this time and only around 20% of those issues have been corrected to date. Dead lawn ( not watered appropriately by builder), dead bushes (same), stained concrete drive and patio.Unfinished cabinet trim.Several other unresolved issues. They keep saying they will fix these, but not yet.

Follow up was very poor through out the process and the initial walk through was a waste of time because non of the issues were corrected. Our warranty person is trying but the sub-contractors are not easy to work with.

Homes are being built too fast and workers are foregoing quality. We've had many issues and the most major issue will involve re-pouring the concrete for our front porch. We've been assured having to repour will not cause problems with the foundation of our home, but we are skeptical. Items we asked to be addressed in walk through were not addressed and now we are dealing with them through the punch list process. We had multiple dry wall patching issues. Paint used is like a primer and not a glossy finish making them very susceptible to markings and no way to wipe them down. Plywood just pulled apart in the attic and not cut. Water standing in our front yard where the in ground water meter is continues to be an issue. We are told grading it out will help. Overall we are not feeling we received good value for our dollar. The homes seem cheaply built and corners seem to be getting cut. I would highly recommend someone from Pulte/Del Webb check out how quickly home homes are being built. Many of our neighbors have expressed similar dissatisfaction. One neighbor is a contractor and he is managing things by fixing them during the home build as things go....not something I know Pulte would want happening, but he wants his home done right. ... More

NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.