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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12949 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12949 Reviews in All Areas

Star Rating Breakdown

5 ★ 6174

4 ★ 2605

3 ★ 1920

2 ★ 1147

1 ★ 1103

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Very let down

  • Richard S.
  • Verified HomeBuyer
  • July 22, 2024
  • Aurora, CO

We chose to build with Pulte because of the quality they promised. We loved working with our sales rep but our construction manager not only didn’t know what was going on, but flat out lied to us a number of times. We are two months in and still having to deal with warranty because of lazy craftsmanship. Most of our issues with the quality are cosmetic, yes, but every where you turn in the house has issues, the base boards, the paint, the door hardware, scratches on the cabinets (the most expensive cabinets they offer), countertops, toilets don’t flush, the list goes on and on. As the trades ...

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pride in workmanship is LACKING

  • Carol D.
  • Verified HomeBuyer
  • July 05, 2024
  • Hendersonville, TN

I'm very disappointed in the quality of workmanship in my NEW home. I feel that the house was thrown together and that nobody from Pulte was overseeing the build. The downstairs flooring has been an issue since before closing (8 weeks ago) and is still an issue today. I was told by Chad that once I put a rug and furniture in the room I would never notice it. There was paint left on the tile and carpet. The carpet in one room was cut and glued back together, but came apart, and the "fix" was to glue it back together again. The list of issues and sloppy work is long. Unfortunately, this has ...

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Richard

  • Richard R.
  • Verified HomeBuyer
  • July 05, 2024
  • Powell, OH

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Subpar at Most

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2024
  • LAS VEGAS, NV

I was continuously reassured that Pulte upholds the highest regard for quality and customer service and that was not my experience unfortunately. Many issues were left overlooked and dismissed even when brought to their attention, poor craftsmanship and skills to treat and handle higher quality materials, it felt like a wash at at point when subcontractors don’t know how to properly install, handle, or work with better materials. Disappointing customer service and evident flaws in internal communications and protocols across various Pulte departments, which intimately falls on the customer and the lack of accountability, acknowledgment, and resolution. For the premium price you’re paying for the Pulte name and product. I was sorely disappointed throughout the entire process, and after receiving my keys. My friend purchased a new Pulte build in another community (locally) during then same time and experienced similar issues, and we both had water damage and exposure to the structure and cabinetry even before moving into our brand new homes. Yet it was dismissed as “part of the process”, really upsetting. Amateur electrical work, poor (to no) attention to detail for paint lines/edges, covering nails in moldings and baseboards, uneven drywall (evident when fitting for ...

Total Score 3

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Severe disappointment - some things never change.

  • Timothy B.
  • Verified HomeBuyer
  • May 31, 2024
  • Las Vegas, NV

The process of buying/building a home with Pulte has been disappointing. Things started after the contract was signed. Design center options were no longer available despite being offered on the website. Designer did not take into consideration any of the on-line choices that were made. Pulte Mortgage's lack of communication was challenging; asking for documents over and over despite those documents having been uploaded. When we asked questions, they often were not answered, but if we were late in responding to any of their questions, we received regular "nag" emails (even if they had been ...

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not very good

  • Poonam P.
  • Verified HomeBuyer
  • May 09, 2024
  • Riverview, FL

We would not recommend others to buy.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Our brand new Pulte home experience

  • Anonymous
  • Verified HomeBuyer
  • May 02, 2024
  • SHAKOPEE, MN

We recently purchased a brand new Pulte home, moved in less than 2 months back and our experience in last 1 month has not been good at all. We had a leakage in one of the pipes in mechanical room which took almost a week to get fixed, noticed cracks on the wooden floor in few sections, bathroom lock’s doesn’t work most of the times and the walls get scratched very easily. Overall the quality of materials used in building the home are really bad and we wish we knew this before buying our dream home!

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

They are great until you move in

  • Michael D.
  • Verified HomeBuyer
  • April 10, 2024
  • Marana, AZ

I don’t have time to write some elaborate review, let’s just say make sure everything is perfect before you move in. If there are any issues after the fact they do everything but honor their warranty and workmanship. Things that were identified before we moved in or the week after we moved in have still not been fixed and I am starting to get a feeling that they won’t. Huge disappointment.

Total Score 3

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Quality of Build

  • Alexandra C.
  • Verified HomeBuyer
  • March 06, 2024
  • Johns Island, SC

There needs to be better communication and better quality of trades. The quality was to the minimum of code rather than quality expected with the new higher prices Pulte charges. Our yard was not graded and has so many flooding issues as well as our septic was never turned on until after a month we moved in, it could have been a disaster. 1/5 of our backyard is un-usable due to mud and no grading being done. We can’t let our dogs out in our backyard because of it and it’s unacceptable being 3 months in without anyone fixing it properly.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

FLOORING AND PAVERS

  • Jack K.
  • Verified HomeBuyer
  • March 05, 2024
  • Port Saint Lucie, FL

DESIGN IN 3RD BATH IN BEDROOM ACROSS FROM LAUNDRY HAS A DOOR THAT OPENS INTO BATHROOM. SHOULD HAVE BEEN A POCKET DOOR. FLOOR TILES IN HOUSE ARE UNEVEN. PAVERS ON BACK OF HOUSE ARE BROKEN AND VERY UNEVEN . BIG GAP UNDER BACK DOOR.SUBMIITED REQUEST AND TOLD THEY WOULD GET BACK US IN 48 TO 72 HRS. NEVER HEARD BACK.

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Ms Cynthia K

  • Cynthia K.
  • Verified HomeBuyer
  • January 25, 2024
  • Okatie, SC

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was ...

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Horrible home purchase experience

  • Mark R.
  • Verified HomeBuyer
  • January 25, 2024
  • Rio Rancho, NM

Paint issues, stucco issues, drywall texture issues, granite counter top issues, interior door issues, cabinet issues, plus many other including very poor follow-up from construction manager Conner.

Total Score 3

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2024
  • Naples, FL

The quality of workmanship is a 1 out of 10. Sloppy details, lack of pride, and supervisors that barely care themselves. Very quick to sell, very slow to correct mistakes.

Total Score 3

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Painters and Workmanship is Horrible

  • Anonymous
  • Verified HomeBuyer
  • December 27, 2023
  • Grayson, GA

The sales experience was good. However, the interior craftsmanship, such as tiling and painting was horrible even with paying for upgrades.

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House need to pay attention to repair

  • Andy N.
  • Verified HomeBuyer
  • December 24, 2023
  • Queen Creek, AZ

So many times people in & out to repair your house. Many problems in your house: from water to electric, to the walls (bend), bathrooms leak!! Water outside and talking with presentative who do not responds .. just by pass your requests.

Total Score 3

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad quality products used to build the house

  • Prudhvi V.
  • Verified HomeBuyer
  • November 28, 2023
  • Mundelein, IL

There is lot of air leak from all the windows and when we approached the team they informed us that it is how they have manufactured Did we ask for that kind of windows which wont stop the cold air coming inside Staying in Illinois no one needs a house like this We paid the amount for this house no one gifted this to us No proper insulation entire house cannot maintain same temperature Lennar was the best when it comes to quality

Total Score 3

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Disappointing Experience

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • Sudbury, MA

We thought we trusted the brand name, but unfortunately, we did not receive what it was worth even though we paid for higher options.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Not satisfied

  • Michael M.
  • Verified HomeBuyer
  • November 08, 2023
  • Grayson, GA

Extremely disappointed with the quality of workmanship. Told by two home appraiser do not buy, but we have you the benefit of the doubt. Lots of things to be corrected.

Total Score 3

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

I am very disappointed and dissatisfied with Pulte . It feels like Pulte don’t care about their customer and don’t bother to help once deal is done .

  • Yogendra D.
  • Verified HomeBuyer
  • November 02, 2023
  • Raleigh, NC

Very dissatisfied with before and after closing services .

Total Score 3

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor service and craftsmanship

  • Jessica V.
  • Verified HomeBuyer
  • October 04, 2023
  • Mentor, OH

I really wish I could include pictures. The craftsmanship of my home is embarrassing. Corners are not 90 degrees (I was told this happens in every Pulte home). Front door doesn’t close/latch properly. The ceiling texturing doesn’t do all the way to the wall in some areas. My floors are uneven. None of the molding on the corners are smooth and the wood trim everywhere I looks like I plastered and painted over it. Interior doors are peeling at the top and bottom. So many fixtures are crooked. There is paint all over the floors. Carpets peel up at the corners (I was told this happens in ever ...

Total Score 3

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

There’s too much to say in this review.

  • Paul H.
  • Verified HomeBuyer
  • September 27, 2023
  • Marble Falls, TX

See ratings above! Why? This is so ridiculous!

Total Score 3

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

New home buying in Florida

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2023
  • Valrico, FL

Bought a new home in Florida for just under a half million dollars. The interior of the home displays the worst level of “finish” work I have seen. Low quality materials, rough finish work on most baseboards and door and window frames. Entire kitchen and three full baths contained zero handles or pulls on any cabinets and drawers. House was still very dirty from construction debris when we took possession. A full month has passed and we are still finding things that need replacement or fixing. Not a good reflection on this builder.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 3

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Follow up with Pulte after move in

  • Mary L.
  • Verified HomeBuyer
  • August 30, 2023
  • Naperville, IL

Poor communication during buying process. Excellent in on line communication however difficult to talk to a person. Sales staff say No to every request without an explanation. Had to speak to upper management several times for simple requests. Walk through was very unfriendly and so impersonal. Follow thru during first days of moving in was ignored by all. Had a burning smell in Microwave and asked in writing if they could look at it. Wanted them to pull the oven out so it could be unplugged. No response Had a fire in microwave 3 days later with the fire department at my house at 1130 ...

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.

Total Score 3

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Workmanship is worst

  • Rakesh Y.
  • Verified HomeBuyer
  • July 26, 2023
  • Orlando, FL

Workmanship is worst I have seen. Never seen brand new homes with this many issues with my past builders

Total Score 3

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No pride in the work

  • Corinne Z.
  • Verified HomeBuyer
  • July 08, 2023
  • NEW BRAUNFELS, TX

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed ...

Total Score 3

Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

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