Pulte Homes Reviews

This was about an average experience. We paid for a full home and got an almost completed one. It's still not completed from items identified months ago. Communication was submitted oar to start became very good near closing and has become almost non existent again. Pulte basically acts as a scheduler for a lot of sub contractors. So I strongly recommend yiu pay for a pre drywall inspection, a pre close inspection, and try to get an expert to come woth yiubduring the walk through. If yiur walk through dorsnt take 4+ hours, I guarantee you are missing something and it's a real pain to get something corrected after closing. I highly recommend finding a construction or inspector for the walk through too or getting a friend or anyone and paying them for their time so they actually help. The more eyes, the better because there are going to be lots of issues and everyone might find something you didn't. My wallk through had over 50 corrective items on there. ... More

Poor workmanship due to rushing experienced leak in master bedroom on my very first day of moving in. Cable wiring incorrectly done and electrical wiring as well. Lots of issues still going on and have been waiting for resolution almost 2 months now.

The process went smoothly until 2 weeks before closing. Then the wheels fell off. Construction, Title and Mortgage are not tightly aligned. Many issues arose relating to the backend processes we assumed were handled, but were not. Issue with an added soft water loop not properly detailed on the plans. Appears to be a major HVAC design issue/flaw that will need to be addressed. Communication during the transition to ownership wasn't what it should be. Felt like once they had our money, we were no longer a priority. HOA issues, location issues, USPS issues. Lots of details missed. Construction is average and what you would expect from this type of build. Not a lot of attention to details. More like just get the job done. Our construction manager, Bob H. has been great and responsive, which has helped with a number of smaller issues. ... More

We had many issues with the build of our house. Poor response to our concerns.

We had a great experience with our Sales person Maria. She was very responsive to all our questions. Pulte can improve on their workmanship by making sure everything was completed prior to closing. We had a lot of items on the walk through that were never completed and still waiting to be completed a month after the closing. Also clean up of sidewalks should have been done as stains from constructions are very noticeable and ruins the curb appeal of the house and the neighborhood. We had a technician come to our house and he noticed the stains on the sidewalks in front of our house right away. I'm not sure if the HOA will do something about this or we have to hire someone to pressure wash it. ... More

The ratings speak for themselves.

Love the new community, people, etc. However, small situations, which should be easily addressed often take months instead of hours to be resolved.

We built a Pulte home in 2007 and then just completed another recently(March, 2023) and the quality of work, project management, communication and value have dropped significantly. Pulte has put more focus on profits than the customer experience which is why we would not recommend buying a Pulte home in today's environment.

We absolutely love our home but it feels like a façade. The things we marked during the final blue tape inspection were not completed when we moved in. The blue tape was just removed with no repairs. When we had some of the things repaired, the guys repairing them said it was incomplete. The custom shower was installed incorrectly with the water flowing away from the drain, and after a few months it has yet to be repaired. We have multiple work orders in and have documented everything, nonetheless no one seems to ever come repair the major issues. The Garage door is having issues and the chain is loose causing it to snap and bangs loudly, at this point it’s a safety hazard and we have still had nobody come out to fix it. We were told it was a high priority issue because of safety but still no word on the repair. The whole back door jam needs to be replaced and reset. None of the tile grout was sealed on both downstairs floors and bathrooms including the showers. Again, it’s a beautiful home but so much to be repaired it’s exhausting and there is a warranty but it’s taking longer than it should. ... More

Although, was not 100% completed by our close date. We trusted Pulte's Contruction Manager to complete our Punch List within a reasonable period shortly after our close. We are now over 30 days since our close and unfortunately, many of our punch list items remain incomplete or poorly done. Because we are now 30 days past our close date, Pulte's Construction Manager now refuses to respond to our texts and emails regarding the open issues. I suggest the buyers beware and do not close until your home is complete and satisfactory.

Once home is signed for Pultie s very slow to respond to home issues let along give direction on how to get things fixed. Been here 7 weeks and still no back yard. Pultie won’t come and fix things, like painting, leftover blue tape for 10 months! No one wants to take responsibility for home issues, granted they are little but paying what we did for a home we shouldn’t be treated this way.

For what we paid…we are shocked at how many problems we have. A punch list is expected, but you’re only as good as your subs. And they are terrible. House was filthy upon moving in…walls/pillars visibly not straight…many windows had scrape marks on the trims…paint all over our wood floors which also had quite a few dings (and this was a very expensive upgrade)…pocket doors scraping the jambs (both of which have visible damage)…many broken roof tiles, etc. The list is too long, and many of these things should have been caught by our super (who we like very much) if he had only spent a few minutes to look. We were told that the cleaning crew (after we complained how dirty it was) they use is terrible by our super. He has told his bosses this, but they continue to use them. And that says a lot… The house is beautiful, and we love the neighborhood…but very disappointed in the quality. ... More

They will rush you into your decisions and promise lots of things but damaged doors, holes in walls and ceilings, broken fixtures, fading paint, the list goes on. Paying half million for a house you expect a level of quality that just isn't there. 2022 must have been a bad year for laborers.

The expectations of certain finishes were not met.

We moved into a Catalina. We are still waiting for punch repairs. Finish work is not great. Cabinets are already slitting. Too many items still being found to list. Wall finishes are thin and scrape off with cleaning. Main issues: paint, tile, cabinets, pavers, garage flash installed backward, defective hot water heater. Etc.

Our construction manager, Evan, was really good and went above and beyond. In comparison to our other new builds - everything else regarding the Pulte experience has been average to below average. There is not much of a follow up after you get the keys. The sales agent completely disappears (at least ours did). And lastly, make sure to get all issues with the home resolved before moving in because it can possibly take months to get things fixed under the warranty.

Easily identifiable workmanship issues all around. Low quality materials are used everywhere.

Never close on your new home until everything is completed. That includes your outside work. Sidewalks, driveways, landscaping and lawn. I was told before I closed on my new home in February that when the weather breaks they would do my sidewalk, driveway, landscaping and lawn would be completed. That is a lie! There are new houses built right now and they are getting their sidewalks and driveway done now. Here we sit with no sidewalks or driveways (just dirt and rocks). They told me and my other neighbors that are in the same boat that our outside work would not be completed for 2 MONThS! That is totally unfair and wrong. They said we would not get our sod till probably June! That is Not how you should run a business. There are a lot of people in this community that are very angry and upset. Please respond to me about this situation. Everyone told me you probably will not respond. Prove them wrong. Thanks! ... More

THE CONCRETE IS CRACKING IN THE GARAGE AND BACK PORCH ??????

If you are closing on a Pulte Home, try to ensure all major items are fixed prior to signing. Reported items afterward do not get addressed and you are ignored. It's just rude and disrespectful, this is a very common conversation with other homeowners in the neighborhood. They may have a 30% profit margin for their shareholders, but it comes at the expense of their customers.

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

The buying process was fast and despite hurdles I received good communication. Since moving in I haven't received follow up with the warranty department at all. Even if there is a delay in processing warranty claims having someone respond would be great.

We cannot lock our sliding glass patio door, we do not have access to our addict door, we cannot program our smart door lock. It's frustrating these thing takes so long.

The folks at the Mortgage application and Title company, both which are with Pulte Company names are functional robots. They are friendly and got the job done but beyond that...you should have the privilege of seeing for yourselves.

We had multiple issues with the final details of our home. The final paint was subpar, sloppy finishing with gaps on baseboards and stairs. We also had a roof leak in our bathroom the first week we moved in. With the price we paid, the finishing details should have been better. We delayed closing twice to have major issues addressed like bowing walls and mal-stained landings.