Lennar Reviews

Pros : The home was delivered on time. Con : 1. Quality of cabinets used were basic 2. Overall workmanship was below par

Many basics to my transition were unattended such as Comcast not yet connected to my building unit. Then a 45 minute drive to Naples to pick up my equipment. There was garage door remote nor a pad outside for Manuel use. The sliding door wasn’t secure and couldn’t be locked for several days. The same for the garage back entrance door. The electric outlets were confusing since some couldn’t be activated without a wall switch.

Weird customer service experience with Lennar. Seems like they are rushing through closings and leaving too many outstanding items to be fixed after I moved in. House is nice and I’m happy I bought it but Lennar as a company has not impressed me at all.. quite the opposite.

Lennar is a large impersonal company. Information flows downhill from above and it appears to me that most employees are afraid to act on behalf of the customer because they are afraid of making waves. This is my second Lennar house in 3 years and I have experienced this phenomenon repeatedly. Also, they are VERY slow to respond to service issues, especially if you are misguided enough, as I was, to close before the house was actually complete. Once they have your money, they are even more unresponsive. Be aware the Lennar is nothing more than a "tract" builder who is always trying to cut costs. This second home, for example, was built with much cheaper materials than the one from a couple years ago, despite the fact that the new home was supposedly a level above the last one. Lennar builds a half way decent house, but don't expect to be buying anything like a custom house, despite the inflated pricing. ... More

Let me start by saying that the sales office (Elena and Juan) did an amazing job of communicating and being accountable throughout the entire buying experience. The pain point for my family and I came with the construction team. Their lack of accountability and effective communication was extremely unprofessional. There were numerous times that I had to get the sales office involved to get prompt feedback from construction. We had two walkthroughs before closing, one a week from closing and one the day of closing. At our first walk through we created a multi-page list of issues that should have been corrected. We found three leaks including one which had mold. The construction team said they would correct the issues before closing. Fast forward to closing and we had even more issues, including new large scratches on our flooring. With a long list of items unfinished the construction manager said they would have everything corrected ASAP. Against better judgement we decided to close and allow the construction team to finish our home while we were moving in. Fast forward 45 days post-closing and we still have issues unresolved. It took me having to call Lennar customer service to port the long list of items that needed to be finished to get a response from the construction team. We personally felt that once we closed no one really cared if the job was finished or if the job was done correctly (everything was a rush). Our situation may be an isolated case, but I don't think it's Lennar's plan for customers to feel the way we felt throughout the end of our home purchasing experience. I personally would not recommend Lennar to anyone and will pursue a private builder in the future. I intend on sharing my photos and emails with others on social media, so they too are aware of the pitfalls when working with Lennar. ... More

Not unhappy, generally speaking, but Lennar is a production builder and they're not flexible with the product they deliver. It's "garden variety". You can't upgrade anything. You get what you get.

The homebuying experience with Lennar was great but it's been a rocky road of ups and downs since that point. The day of our closing was a nightmare. The closing manager withheld the keys from us because the wire didn't officially hit their bank until later that evening, even though she was sent a receipt from the settlement company that the transfer was done. Also, we were sold on a "smart home" in a community that Lennar has not secured reliable Internet for. We can't use any of the smart home features and working from home on a hotspot has proven to be a real challenge. The quality of the home has been ok. You can tell where shortcuts were taken and for issues we've needed fixed, I'm noticing a quick band aid approach rather than quality work. The grading of our yard has been a real challenge, with large pools of water throughout. The sales staff and construction manager are great people and responsive. I know they are working hard and doing all they can. I just wish Lennar would provide more oversight on the contractors and take measures to ensure a smoother customer experience. ... More

This is our second Lennar home and this one is quite poor compared to our first. Our home was well buiult but the finsih stuff - flooring, painting, grouting, cabinets looked like they were odne by a 5 year old and the place was filthy when we moved into it. We still have unresolved issues but you have good construction managers who do follow through. I'll never buy another Lennar home and the worst of it is it too almost 10 months to get a product that was quite disappointing.

Communication was poor, document requirements not clear

Building a home is very difficult, but building during a pandemic is extraordinarily stressful. supplies are always limited and timelines are completely disregarded. there needs to be teams working with the buyers in order to keep communication flowing. It seems that materials that arrive or not going to the homes that have been waiting the longest, but being distributed randomly. I am sure this is wasteful and costly for the builder, but frustrating for the buyer who waits months for supplies to arrive at their home only to see that other homes that were purchased much later were completed much faster. The entire build process needs to be reevaluated so that buyers are not left during a very busy season to be scrambling to find somewhere to stay because of all the delays. Once we were assigned a new project manager, the communication did improve. Donald did a great job trying to relay problems to us; however, his hands were tied with being able to resolve issues in a reasonable amount of time. Once our home was completed, there were multiple issues with the construction and cosmetic appearance of the home. Many items were damaged or not done at all, and here we are two months later still trying to get things repaired. I would definitely not do this again. I believe that Lennar could be much greater than they are, but they are completely focused on money instead of quality. ... More

I believe the builder are good people. Just to much work in a short time. When your moving fast you make mistakes. Service after the sale is everything, at present the response times on painting and repairs are slow. I hope we get all of our punch list taken care of as some are big. Hoping for the best that we are able to get them completed. Note, the walk way down to the lake is to steep and not wide enough for two golf carts. This is dangerous and does not make sense for a 55 over community. This need immediate attention before someone gets injured. Question how often have you used this builder? Is this the first build with this builder? How many years has this builder been in business? Based on seeing the lack of results and poor workmanship I’m concerned for my purchase. Still hoping it works out. Please help. Thanks for the time. ... More

I was provided a list of inclusions that were inaccurate, several items were not included. I am confused by the everything included tagline because I see that everything is only included if you are an investor. Ironically the items I was told you can’t get were included on the investor homes. Also, I have had two warranty requests and although I was told everything would be repaired only a couple things have been with no word on the other items. It appears employee turnover is part of the problem.

We've been in our new home for about 6 wks now. It's a nice home, but the process was riddled with slip-ups, pushbacks, and several missed deadlines that caused much anxiety, frustration, and cost a few extra thousand dollars that was not in the budget. The sad part is...I can't even say it was worth all we went through. Firstly, I do NOT recommend Lennar Mortgage; secure your funding elsewhere if you can. They made ridiculously simple mistakes and oversights that pushed out our closing (after we were SPECIFICALLY told this wouldn't be the case). Poor response communication, unless they needed something and then you were hounded for it. Secondly (and probably the most disappointing) is the poor workmanship. It doesn't matter how good the materials are going in if there's no attention to detail. Door handles are already loose, the 'luxury' vinyl flooring has gaps and is beginning to come up in some places, bowed walls and doorways that look like you're in a funhouse. We won't even start on the paint. This is NOT what you'd expect from a builder who's been in this business as long as Lennar has, nor is the quality and craftsmanship is what you'd expect in a 350K home...not by a longshot. Finally, the lack of ownership or concessions for issues encountered in the process. At some point builders need to stop blaming the pandemic for their shortcomings. But that was a very common refrain from everyone at Lennar. I can understand a delay in materials or inspections, but you don't get a pass for shoddy work or rushing at the last minute to get it done. I'm sure we'll continue to discover things as we continue to unpack and settle in. I'm not looking forward to what lies ahead. If I had to do it all over again I would not choose Lennar as my builder. We were in a tight spot and on a deadline to find housing, and we thought we were getting a good deal. But the buyer's remorse is VERY real. I feel somewhat lucky that it wasn't the nightmare some other builders put their clients through, but it's been a very opportunistic experience. To their credit, most of the people in the process were great, very likable. But at the end of the day you're buying a house, not a relationship with them. My one piece of advice if you choose them as your builder: Make sure you're visiting the build site regularly and communicating things you see as an issue to the site managers. I took a lot of things for granted toward the end and that's on me. ... More

Once we purchased, follow-up calls/requests have been poor.

The whole process was not what I expected. The sales person was not truthful in some of her statement i don't believe she cared about how i felt as a buyer. They could do alot better with helping you set up your smart home. They want you to pay someone to come out and set the equipment up when I think it should have been properly set up when we moved in. We been here for 2 months and still can't get the keyless door to work. Lennar needs to be a little more focus on the customers experience.

The only good thing about buying this home was the new home sales rep Brittney. She helped me with a lot of my concerns with Lennar customer service team and my issues with the community.

I was so excited to purchase a new build that I felt rushed to make my decision and choices to avoid being left out. Had I known what I know now, things would have gone a little differently. Also, the quality of the workmanship is subpar. Make sure the materials and quality are what you are paying for and not just the fact that you have a new home.

Overall happy with the house. Not happy with the process or our customer care agent.

The carpet quality has gotten worse.House construction has lot of issues.No proper response from the lennar service desk team.overall not recommend.

Do not close until the house is complete with all the options as advertised. Bombardment of emails without awareness of the urgent ones required for closing documentation and frequent missing closing information such as routing numbers etc requiring physically acquiring this information and possibly closing check on the day of closing. After closing and being inconvenienced after moving all items into house and having to address issues that should have been resolved prior to closing.

I liked the Lennar staff that I dealt with during this process. A couple things of note: 1. The "everything's included" concept is pretty nice but was disappointed in some parts of the execution. Pros: no stressful process of picking out finishes. Some nice features I would not have had otherwise like the gas fireplace and flex room (my office). Cons: All finishes/colors very neutral and not much character (I understand why they do this). Poor materials in some cases with no option to upgrade (cheap carpet and paint, painted door hinges and crack and pop when opening/closing doors). Strange decisions on things not included (water softener - who doesn't need one?, not finishing the drywall in the garage - it is half complete anyway to meet city code). 2. My two warranty requests were fairly unsatisfactory. One simple request to adjust doors that would not close took two visits to complete. One major request to fix a cracked sump line was closed without fixing the issue. A third party made the repair - very disappointing. 3. Using Lennar Mortgage was a pain. Daily emails with information that was not essential in many cases. Difficult to keep things straight. Need to streamline communication. ... More

My appliances are cheap, there is no outside vent for the microwave, No garage opener, I have to lift the door myself. No patio of any kind. calking and pain could have been a little better, a tthe end, I just couldn't split hairs anymore. Just not what I expected for a brand new home,

Angelica was very helpful. Great individual to have on your team.

Overall experience started off very rocky. It ended pleasant but it could have been better. Lennar needs work on customer service and making sure the customer feels welcomed. Also, there were a lot of things not done correct, or finished on my home. Currently waiting on things to be fixed or replaced.

No matter what they tell you, add three to four months to the expected delivery date. If you are waiting on a home to be built you must be proactive and engaging. Do not expect anyone to keep you informed about the progress of your build. The squeaky wheel gets the grease. The excuses you may hear range from late inspections, COVID manpower shortages, to supply chain issues. The overall construction is average this includes paint, flooring, and cabinets. If you are expecting a custom build with high-end performance, you can check that at the door. Lennar is an all-inclusive company - sales, construction, mortgage/lending that struggles with communication inside and out. The closing for the house was a nightmare; we hired our own attorney and it took two months for Lennar to provide all of the required paperwork. The best things about the community are the neighbors and the amenities. ... More