Lennar Reviews

Our experience with Lennar was horrible. The quality of our home is terrible and our construction manager, Eric, didn't care about doing his job. He lied and dismissed our concerns. We failed our framing inspection multiple times due to Eric not doing his job. We had a 3rd party inspector come out and pointed out things that were wrong with our framing. Multiple times Eric lied to us saying everything in our report was fixed, just for us to find out it wasn't. On our pre close walk through he didn't want to hear our concerns about all the issues and we had to make him do the blue tape walk through. On the day of close nothing from our check list was completed. He said straight to our face, I have 20 homes, what do you want from me. Our home was 4 different colors due to them not being able to match paint during touch-up. Eric's response, it is what it is. We went over his head to his boss and the next day we had area reps, the paint company owner and the paint manufacturer at our home saying something was messed up and they needed to repaint. Eric made this whole situation a nightmare. The quality of our home is so bad... It is built like a $100,000 home, not the price they charged us, just short of 1 million. The caulking job through out the house is a joke, you can see every drywall seems, drywall patches are super noticable. They used the cheapest paint and materials. They used the cheapest contractors and it shows. The funny part is when we called them out on the lies and the dishonest communication Eric and our sales rep Gabe tried to cancel our contact because we were being unreasonable. You know asking them to be honest and communicate with us. On close we had them create an expectation list for a ton of items that should of been caught by Eric... But again he didn't care. We are 2 months past close and we have to email them every day to get them to honor their promise. Still everything isn't fixed. Lennar does not care about your home or their customers, just their money. ... More

Moving into your first home is supposed to be a great experience.A month in sewage backing up into showers ,kitchen ceiling is leaking and causing damage to kitchen.Doors either only shut with force,won't stay closed or can be opened from outside even when its locked.For a week or 2 I slept with my children at my parents because of the door that could be opened from outside while in locked position.I know new home will have issues but this is ridiculous.I report and told will continue to bug the individual that can take care of it.I don't see it as bugging when my hard earned money goes into this home,a place for my kids to lay their head,I call it a dwelling can't call it home because we were rushed to close just to be living in it and areas taped off for repairs .Just not what was expected and if I could turn back hands of time. ... More

Communication response time and fixing issues is a bit lacking and I understand that there is an employee shortage everywhere but it should not take as long as it is taking to fix the issues I pointed out before closing and now rolling over to 30 day review when new homes are being built and being closed on my street. If those new homes are able to get their materials in, I don’t see why my home can’t also get the materials in as well. The home is great, I just would like a better turnaround time fixing my issues so I can fully enjoy my new home

Everyone involved from Matt to Mitch were really great. For those who have never had a home built for them, there are things that you learn along the way, and it all works out. Mitch and Matt were great! Thanks!

sales personnel are great. construction management is horrible

This was an awesome experience. Everyone was very pleasant and fun to work with. The house is everything we could ever want. Craftsmanship is very good. All small problems have been handled fast. Still waiting for landscaping, but this is not a Lennar issue.

We love our home it’s everything we envisioned it to be. We believe that lennar could have handled business better. We closed almost 3 weeks after our tentative closing date due to last minute paperwork we had to produce after we did our walk through. It was very inconsiderate of Lennar because they new we traveled from Chicago for the closing not knowing that the loan was far from being approved. The delay in our home process even pushed us into a different percentage rate. We feel that things could have been dealt with completely different. My husband and I both missed time from work because of this, if we would have known ahead of time that more paperwork was needed we could have stayed in Chicago until everything was cleared. Staying 3 weeks in a hotel, eating out everyday, and hike in percentage rate made this process way more expensive then we cared for. We love our home, but Lennar made the process hell due to being so inconsiderate. ... More

This was our first time ever buying a home, and we are glad and blessed having worked with the Lennar team for Overland Grove in Forney, TX. Scott, my Lennar agent was really instrumental throughout the entire process, he made sure I received weekly updates and was always welcoming if I had any questions about the build status. The entire loan team was also great, they communicated everything well making sure I am always updated with the loan application. I would definitely recommend Lennar to friends and family!

Ty was very consistent with what they offer and what he promise, he deliver on. I told him what I would like, how many bedrooms, bathrooms etc and a price range. He show me some models and allow me to visit the sites under different phase of construction, before i made a final selection. Overall, I am very, very happy with my home.

During your new home owner's orientation, make sure you go over every nook and cranny. Ask a lot of questions, take a lot of notes, and make sure you bring these notes with you for the final walk through. Please don't misunderstand, Lennar has been very responsive at addressing every concern, although some took longer than others to remediate, but I feel there were too many minor details that were overlooked in the quality control process that make me feel like this project was rushed.

I am overall satisfied with the service. The only thing regarding paint on wall. It might be thin because of new and first time. but very thin layer which comes out with easy press. otherwise all is good.

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind respectful people. Thank you. ... More

We had a great experience with Lennar up until the end. But 2 days before close they sent us an updated survey showing that 60% of our lot was unusable due to easements and buffers. It turns out that had been planned prior to us ever going under contract but was never disclosed. They essentially backed us into closing by waiting until we’d already sold our other home to tell us this. They didn’t sod half of our yard and left construction debris in it. I would NEVER do business with them again. Highly deceptive. Their employees we interacted with along the way on the ground level were good (the foreman managing the project), but ultimately their hands were tied by the powers that be. Literally would never buy a Lennar home again after this experience. Such an unethical business. Also their realtor was terrible. ... More

Being a first time home buyer i was worried about the whole process and Lennar team specially Lennar Mortagage made it very easy for me and were available each step to guide through the process. One thing i feel Lennar could do better is to give minimal customization option to buyers. I get it these customization add time to home delivery but smaller customization should be encouraged.

From the sales department, decor advisors, and the managing builders we were very pleased with all the friendly, professional workers that Lennar employs. Would purchase from Lennar again.

Great experience all around…love my house!

Overall wasn’t a bad experience buying the house 3 months of delays which is the times right now with all of the delays with materials. The fit and finish (the minor details) in my house were not the greatest I had to fix some things myself and few other things still not done. With how much I paid for this house I expect better.

The building and sales team are very knowledgeable, also being on top of every step in the construction, I'm really happy to have 2 houses with Lennar. Ramon

My construction manager was amazing, in general customer service has been great.

Best part of the process is the builder. Shawn does a great job and follows thru. Everything with delays and what not were not controllable. He updated us every Friday. The purchasing team was responsive. The only issues we had was using Lennar for the mortgage. Yeah part was a nightmare and we ended up using someone else, but it wasn't for a lack of effort on their part. Just disorganized and they sell your mortgage after 6 months anyway.

Quality control must inspect the house before buyers do a walk through. And also make sure all appliances are working properly. And show them how to operated.

The homes are nice. I feel like they are just slapped together though. The sales people were nice and helpful. The construction manager is amazing. The loan department is awful.

Andy, our sales person, was great. We felt at ease with him during this purchase. We were disappointed when he was moved to another neighborhood because we felt we'd be out of sight and out of mind when it came to questions during the build. Andy still communicated with us regularly and advocated for us , even remotely. Unfortunately the person responsible for our build wasn't as good. He answered our requests and questions with answers he was unable or unauthorized to do. If we asked "can you do this...?" in our house, he'd say yes, then it wouldn't happen. When we continued to ask for updates he stopped answering texts, emails and phone calls. We learned later that he could not deliver on those promises. He's evidently no longer with Lennar. There are some significant quality of worksmanship issues. Drywall is nowhere near smooth, screws were showing in drywall (not "pops" - screwheads were visible), paint was not good enough- it looked like the paint was watered down in some places where the drywall was still visible. It was mostly just the trim and finish that should have been much better. All of the functions work fine. No electrical, plumbing, or structural issues. ... More

I’m Jia, There were a lot of issues that weren't addressed during the first closing , so we had to postpone the closing, but it worked out

good experience at point of sale