Lennar Reviews

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This is the second home that I've had built with two different builders. The first one was an enjoyable experience and there was a true sense of care from everyone involved. Lennar has been quite different. The contractors/trade partners used to complete the home have no pride in their work. These are most of the details I wrote to their customer care team that requested feedback, they never replied. Buying Process - I'm not sure a fair evaluation can be done here. Our sales rep was great to work with and has an amazing personalty. She was always available to answer questions we had. The timeframe in which we started looking and went under contract was a time when the market went crazy and Lennar tried to respond as best as possible. That did put some bumps in our process that made things slightly uncomfortable. One week lots were being assigned on a first come first approved basis and the next week we ended up having to bid on our home. The process started with being able to choose options and ended with us getting what Lennar was putting in or not taking the house. We lived 15 minutes away so we could stay pretty on top of the build process. There were times where it wasn't clear what the next steps were, just that there were 12 of them and we were on x of 12 (or whatever number it was.) Not a horrible build process but not overly informative Walkthrough - This is where things started to get frustrating. We had a 3rd party do an inspection. At the time of the first walkthrough we brought up the inspection report. Our customer care rep at that time, informed us: "I'm sorry for the confusion. Inspector items wouldn't be added to this list. The construction manager will work on the items considered code, mechanical, or safety concerns, any other items would need to go through the warranty process after the close of the home. If you would like to bring the report to the final walk-through, we can go over the items that Lennar can assist with if the construction manager did not find items needing to be completed." This made no sense since these were going to be items that were wrong with the house. 1 of the items was actually put on the list, so the response was also contradictory to what was happening in some cases. Some things we pointed out during the walkthrough were brushed off or said to be covid issues. For example there were mismatches in the paint and we were told the painters were lucky to be getting close with matching because of a "national paint shortage due to covid" and that's why Lennar isn't leaving touch up paint behind either. Lights flickering we were told that newer homes were more sensitive and that breakers may trip and lights may flicker depending on what's running. For the paint issue, we're still going through correcting the walls as not only was touch up not matched but the texturing was sanded in a way that there are lines throughout the walls. Final walk through - We were to do the final walktrhough at 9am. We got a call at 8:35 letting us know that we weren't going to be able to walk or close that day. When we did do the walk, the care rep seemed almost annoyed that we were mentioning anything or that she had to be there. Even our realtor asked if that's how she was previously because it was such a bad attitude. Post Close - Trying to get warranty work done with the original customer care rep was again like you were annoying her. There were excuses, which she would later call her directness as to why things wouldn't be fixed, and just a general lack of "care" in the customer care area. This general lack of care seems to carry across into the trade partners as well just from the experiences we've had with "fixing" things and how things have been installed/built. Several items have been "fixed" only to have that fix cause a bigger issue. IE adjust the door for the deadbolt to close right and it resulted in the door needing slammed to close at all. Other areas that show lack of care are random splats of paint, caulk, or drywall spackle all over the floors. All walls are multi-textured and no one can get them fixed after multiple repaints and sandings, thus leaving them streaked with lines. Shower handles put on crooked, laundry hookup faceplates not secured, hot and cold water reversed on washer, carpet tacks sticking through, general dirtiness of floors at move in that weren't addressed even after bringing up, etc. While this is quite the rant the overall house we love, mainly because of our layout. We just don't like that we've had to put so much "extra love" into the house because there was so little care building it. I don't believe I'd use Lennar again. We took the chance, against all other reviews, because of the floorplan they were offering. ... More

Construction supervisor was impertinent and rude; workers without necessary skills were pulled from other crews to complete work - which was then poorly done. Replacements/substitutions made due to supply chain issues were NOT even close to "equal to or better than the model", as promised.

Lennars goal is to close business and there is so much room for improvement. I told my sales guy I could not meet at a certain date since I locked in the house. I never meet with customer service, I was sent another builder supervisor instead. When we spent TWICE time to call out cosmetic things that needed to be repaired, only a very few were taken care of and the rest... well they just peeled off the orange stickers. Most of the paint jobs are leaky and full of paint buggers. Love the location, and the size of the land, but I would need to see lots of improvement before buying another home by this builder. ... More

Sales and finance team, Great job. The construction team/process is not so great - be aware: 1 - When performing the final walkthrough, many items (paint, drywall, windows, appliances, cabinets, etc...) were incomplete or damaged. Most of the things were addressed before and after closing, but some were not; we reached out to Lennar multiple times, and we have not heard from them.

Lennar home models and layouts are superb. Also the process was not exhausting with too many choices like other builders do. But quality needs to be improved. Most of the home buyers don't know but I think Lennar cuts on things that customers really don't think of too much during the process which cost more to the customers later on. For example, 1. Not using conduit pipes for wiring 2. Not using standard cans light that are readily available in the market

I saved over $30,000 by having my flooring upgrade done by a private contractor after we closed escrow. Lennar should be more competitive. The interior paint was substandard as the good paint was not available. I had to have the entire interior repainted the day after I closed escrow. After 4 months, I'm waiting for screens.

The overall home value is okay but could be lower in price. Lennar staff has been helpful.

We are enjoying our new home and neighborhood and did have some positive experiences with Lennar. However, since we moved in 3 months ago we have noticed some problems with the workmanship. The paint job was especially sloppy. We also had problems with the Lennar Title Company giving us incorrect information at closing, and they would not respond to our emails requesting assistance concerning this incorrect information. These are some of the reasons that our overall rating is just average.

It was exciting watching our house be built.

Poor build quality and craftsmanship

Responsive to warranty issues, however, not responsive to living conditions in the neighborhood. Previous construction manager John made sure issues in the neighborhood were addressed immediately. That is no longer the case since he left. Construction trash, early construction noise on the weekend by subcontractors ( before sunrise) is completely unacceptable and construction workers and subs race out the streets at a very high speed.

So many things don’t work or break so quickly. I’ve been waiting forever to get my front door fixed because I can’t unlock it so I can’t even open my front door. It’s ridiculous.

Reasonable, but expect delays in the response time on warranty repairs

The steps leading up to closing were great. The staff was engaged and responsive. Since closing, I have had several quality control issues with the home that have not been fixed despite being raised to Lennar for resolution. I think there is a clear gap in how they deliver continuous support after closing and it leaves a bad mark on the experience. The subcontractor interaction does not feel properly managed by lennar and becomes an almost home owner responsibility to manage the subcontractors. There has been high turnover in our after closing lennar support staff that may play a part but that should be handled better by lennar so the homebuyer doesn’t pay the price. The people at lennar have been very nice and are trying to be helpful but the larger processes at play seem to be broken in post purchase support. There isn’t even a way to see the status of requests without calling a lennar rep. This feels like a service desk 101 feature to allow the user to see their status. ... More

The workmanship quality overall is very poor. Attention to detail is simply not there. I detected many issues with my home. Honestly, it feels like they rushed production of these homes and whoever "supervised" the different tradesmen working on these homes did a poor job. The one saving grace about Lennar is that they do stand by their one year warranty and get whatever problem you have fixed eventually.

While the home is beautiful, the quality is all basic builder grade and the care and attention promised by the sales end of the transaction quickly drops away after they receive your money. Questions post sale are often met with annoyance or passing it off to the next person and the next person.

It Could of been better

Really disappointed of the quality of my new home!

I've been overall happy with my brand new home. The only thing I think could be improved is their responsiveness and professionalism. I was told that every time a service call comes, they'll always call. The only 2 folks I ever got a call are the HVAC and the electrician. Other folks just show up without a heads up. Also, the follow up isn't as good either. I think they need to hire more people or be more on top of their service calls.

House looks nice and style but thats about it. when it comes to other things, it didnt amaze me a whole lot. Issue after issue and wasnt all smooth. Communication could be improve a little better with warranty services now that we are into 4 months residing in the house. Sadly but it is what it is.

Do a thorough walk through, expect many discrepancies.

I have walls that are not straight and bow out. The finish work with bot the drywall and paint is terrible. You can feel under the carpet how uneven the subfloor is. I was missing the power cable that wires the tankless hot water heater to the house so we had no hot water when we moved in. The HVAC unit was installed incorrectly, had to have the HVAC company back twice to fix. Drywalled over the light switch in the hall.

I have sold homes in Las Vegas since 1994 and was very disappointed in the home buying purchase.

Check and inspect thoroughly before signing, I believe the property is over priced