Lennar Reviews

There were some home reps that were just used car salesman, but for one… Taylor was great to work for. She was honest about the whole process would recommend working with her on any issues. Works when she is off.

The quality of construction is not as expected and the customer care reps/ their contractors tries to escape fixes.

Sales and purchase were easy. Many of the Lennar systems don’t talk to each other so that was somewhat frustrating. After inspection and move in we found quite a few issues. Nothing that I feel confident that the warranty department would take seriously (house not sealed at roof - mice coming in). Been a Lennar home owner before, and Project Management and Quality Control is seriously lacking.

The home buying process went really fast and I did feel rushed to meet deadlines. Emails that were sent were sent on Friday afternoons mountain time so when it came to questions, I had to wait until Sunday or Monday to hear a response. My walkthrough was fast with the final walkthrough being rushed. All items that needed to be fixed were not done at the final walkthrough leading to a rushed job. When I finally received a key code to get in it was hours after closing. The work that was done was horrific. I'm being told that I have to wait until the 12 months. So I purchased a brand new home/build that has dings, mismatched paint, doors that won't close, lawn that looks horrible. The person I closed with and the person I purchased the home from went MIA. No one has checked in with me after working with me for months prior. The closing was not a celebration. It was disorganized and very long. No celebration at all. No pictures no handshake. I was expecting more and at least the seller to be there. After all this, I shouldn't be told that these are production homes and I didn't purchase a custom home. Production or not, all work should be done with integrity and great workmanship. ... More

This home was not clean, poor painting everywhere especially the area above the baseboard. This means that semi-gloss was painted above the baseboard in some cases at least 5”. This was noted with both walk throughs, but was not corrected. Paint splatters on sliding doors not cleaned off and the tracks for the sliders were not cleaned. We have NEVER moved into a brand new house that was supposedly cleaned but needed through cleaning, by us, before we moved in. If this is what has happened with the other homes, I would suggest getting new contractors. What’s the deal with the cement lip pulling into the garage, that is an accident waiting to happen. WHERE’S THE POOL? We were told that it would be in this summer. When will it be started? ... More

Was told upgrades were included with no upgrades available. Mortgage was difficult to reach and misrepresented the taxes and didn't explain very well. I received 7 or 8 estimated closing documents and not one was correct! Would not recommend

For the money spent, I am disappointed. Issues range from customer service to craftsmanship

Having problems with incomplete exterior painting. The interior painting was okay except for massive over spray onto the appliances from painting the cabinets. The sink was chipped and was to be replaced or fixed-that was never done. The sprinkler system is confusing and hard to check if it is working. Hoping that there will not be a lot of problems with the a/c since it has been to cold to use it. The garage door seals were improperly installed and were never fixed. The screen was to be replaced due to concrete being smeared on it and that was never done. Exterior grading was not done. Don't know if these quality control issues are normal with new builds. ... More

Lennar salesperson was easy to work with and offered an easy in house mortgage offering with no closing costs. However, the mortgage application process was clunky and exposed a lot of internal communication problems. We had to approve everything twice because a second application was started because we were locked out of their site. Instead of canceling one they required us to approve all documents twice. Upgraded appliances were included in our agreement. However, Lennar reneged on this and refused to honor the contract. This turned what should have been a positive experience into a frustratingly negative one. The customer care team found many defects during our walkthrough which were repaired before closing. ... More

While I enjoy my home, cosmetically, there was a poor job done on many things to cut corners.

A lot of things left undone or inoperable. Many things overlooked or ignored. Your people cannot be this blind. One gal stopped by here and wouldn’t listen to anything I said. She should be fired for her conduct. Some to most of your people are third rate at best. The backyard is even incomplete with relation to the entire property. You’ll be surprised when you get the list I send to have fixed or finished. It’s not a short list

The house are rushed to be done

I live in Utah and purchased a Lennar home in champions gate Davenport FL to Airbnb. After I closed, my agent Jag gave me the number to a guy named Aaron with Lennar who he said would take care of helping me with warranty issues. I traveled to the house to furnish and decorate and while there I called. I texted. I called again and again. Left message after message for weeks with zero response. I know Aaron was receiving my texts because it said “read” after I sent texts. He also butt dialed me but didn’t answer when I called back. In the meantime I noticed a man coming and going from the house next door who I assumed was a handy man or owner of the house. One day this guy ran his truck into another truck parked across the street because he was in such a hurry to leave. The next day I walked outside and saw this guy with another guy wearing Lennar shirts. I asked them if they knew anyone named Aaron. Of course the guy who had been in and out of the neighbors house was Aaron. I asked him why he never responded to the multiple calls and texts. He said he didn’t even have time to eat his lunch so he didn’t have the 30 seconds it would have taken to text me that he wasn’t the guy responsible for my house. I told him if he had just let me know what I needed to do for warranty issues I wouldn’t have bothered him anymore. He walked away. Later that night Aaron knocked on my door and apologized for the confrontation earlier and that he had cleared his day for the the next day to come help me figure out my warranty issues. He said he would be there at 9am. We shook hands. All was forgiven until he didn’t show up the next day. ….once I figured out how to resolve warranty issues the process has been very good. The lady I think named amber has been great. But Aaron set me back a few weeks and now I’m back in Utah trying to deal with the different trades coming to the house for warranty issues ... More

New build seems to be put together by chewing gum and tape. The quality of the home is poor. During our first 10 days, our garage door snapped off, our window blind broke and the floors started peeling up. These are just a few issues we faced, however the local team-in particular Brett, has been very responsive to our issues. He has been fantastic and has great communication skills. Lennar needs to value the quality not quantity in their work. They need to stop using labor that does not have the passion toward their craft.

Get an independent home inspection done, it will be worth every penny.

We're so happy to have a new property, but the experience was not as expected. With no options offered to upgrade anything, everything is really "builder grade" finishings. Communication during the pre/closing time was not acceptable, nor was the early efforts to address the many punch list (pre-closing findings) and post closing warranty items. If we're in the market for another property, while we may consider another Lennar property, we'd strongly consider a different builder. With Lennar, you have to be focused and unrelenting in what needs to be addressed.

Problems every square inch of the house and yard.

Workmanship was poor at best. House closed on December 15th Did not really take possession until January 18th

They promised some thing and they didn’t deliver. work inside of the house is not that great. Quality of the product is not great.

Very disappointed with Lennar and their ability to call back or even acknowledge emails/phone calls/texts. Also with whom they use for the HOA at this time. The construction manager however was very pleasant and forthcoming.

I have found more than enough issues with the build of this home. Today I needed to get something from behind my drive that fell. What do I know it's a hole in the wall begins the active. Cabinets busted up and stove wobbly on a piece of cardboard! Not only that but I cannot get the stove back in its place because it is so crooked. Whatever took place to squeeze it in place that busted the cabinets is something. I can't do. Now I'm stuck here with a stove in the middle of my walk area in kitchen. My light switches were put in upside down. The shower door was put in incorrectly resulting in a leak. I'm so over this place. I will never refer a Kennard home to anyone. ... More

The loan officers and sales representatives were very helpful. The second construction manager, Chris, DID NOT follow through on the items he promised would be fixed and they still are not fixed. This puts unnecessary stress on the buyer.

Make sure you work with right person and don’t ever take the verbal consent about no loan origination charge when you take loan from lennar. They had said there will be no origination charge on loan but took my 3000$. I mentioned them more than 10 times before the closing of the house and they said they will take care of it. House has been closed and they said they will work on it and now they are ignoring all means of communication. Ridiculous. This will be the first and last time home buying with Lennar.

Issue started from Day 1 after closing and response from Leenar is unimaginable, till date its not yet closed. Very bad build quality, lot of issue construction with electrical material quality

Lots of touchup are pending,,, floor , drywall, door polish…