Lennar Reviews

Make sure that you have seen everything ask question Be specific You have to be your own advocate

Lennar, without my authorization, utilized a broker and Dilos Insurance, resulting in a $3,000 annual insurance premium. This fee was not disclosed until the contract signing with the notary, where I felt pressured to proceed. Immediately after acquiring the property, I secured alternate insurance for $850 per year. The subsequent reimbursement process from Dilos Insurance proved problematic. Dilos communicates solely with brokers, and Lennar offered no assistance. Critically, Lennar failed to take responsibility for this unauthorized and unprofessional practice of obtaining insurance using my personal information without my consent. Ultimately, it took four months to recover the $3,000. ... More

Signed on the dotted line, lined up our own mortgage lender and attorney...poof...there went the customer service for Lennar's Sales Team member, Lori. No longer answered emails, didn't tell us how to get vital information regarding our home (mailbox keys, HOA info/login, etc). As soon as you use anyone but their title, mortgage or lawyers, you're dead to them & good luck. Make sure you do an independent inspection of your home prior to move in. Lennar will tell you they have an "independent" inspection but don't believe them. We found 3 code violations and multiple issues with our house, including water damage after their inspection was already completed. Post inspection and since moving in, we've found whole sheets of drywall that weren't properly nailed in place, unsealed tile, uneven and missing flooring/carpet, uneven doorways and doors that don't close properly/are cut incorrectly. The list goes on daily. The only saving grace thus far has been the warranty department. We've had two positive experiences with having major things fixed & if it wasn't for that, I would regret buying this house entirely. Expect to replace pretty much anything builder grade within the first year or so and you'll be much more in tune with the reality of a Lennar home. ... More

At first, our experience with Lennar was fantastic. The loan team moved quickly, and everything seemed to be on track. As active duty military members using a VA loan, we were led to believe that Lennar was coordinating directly with the VA on our behalf. However, after speaking with a VA loan agent, we learned that some of the documents Lennar requested from us should have been handled by them, not us. This raised serious concerns about their transparency and competence in handling VA loans. Despite our reservations, we moved forward. Throughout the process, the team was responsive and helpful—until we signed the paperwork. After closing, communication dropped off almost entirely. We never received a welcome packet, and basic tasks like setting up utilities and ordering trashcans became a frustrating, do-it-yourself process. It felt like Lennar's customer service vanished the moment they secured the sale. To their credit, the construction team did an excellent job, and we have no complaints there. However, the lack of post-sale support was disappointing and made what should have been a seamless transition into homeownership far more stressful than necessary. If you're considering Lennar, be prepared for great service up front—but don’t expect the same level of care once the deal is done. ... More

Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.

We purchased our home for $152,000, and while we were excited about the process, the lending experience was a nightmare. Despite being extremely responsive, providing all requested paperwork within 30 minutes, we were repeatedly asked for the same documents over and over. They even required us to write unnecessary explanations for paperwork they already had, making the process frustrating and redundant. As for the home itself, the quality is hit or miss. The paint chips easily, and the flooring feels cheap and low-grade. On the positive side, the stove and oven are nice, but that’s about the best feature. Be prepared to fill in your own sod, as they only provide about 15 feet from the house, leaving large patches of dirt. Overall, the experience felt unnecessarily complicated, and the home quality doesn’t fully match expectations. Would I buy from Lennar again? Probably not. ... More

Good morning, we purchased a home at Geist Manon, our sales associate Heather was friendly and helpful in the beginning but once we signed the deal her total demeanor changed regarding her follow up as she also failed to reply to emails. We felt by sales and contractors as we were just a number and when you send the money we spend on a new home it should be a great experience. We also still have things yet to be fixed from our initial walk through drywall issues, painting touch ups,house cleaning the floors were dusty (drywall dust), outside was a mess due to winter conditions and no one has reached out to follow up. We also build with David Weekly and didn’t have this experience. ... More

This was my first and likely last experience with Lennar. Our sales agent (Christian) was only looking to make a quick sale and I unfortunately did not realize this until it was too late. He became unresponsive to concerns after we signed our initial contract. The Lennar concierge (Del) was not professional and bother line rude. It took longer than necessary to have our concerns addressed after our inspection and walk through. This was purchased as a rental property and we had planned to buy another property but have since changed our minds given the experience. The only positives in this whole experience was our Lennar mortgage loan officer (Brianna). She was an angel. Also the customer service agent (Jose) who did the final walk through was polite and kind Lennar needs to teach their employees that customer service does not stop with the home purchase, but rather begins after the sale has been made. I don't plan to recommend Lennar (especially not the team that worked with us) to family and friends. ... More

My loan officer was great, he was their every step of the way. After the sale John reached out and checked on me. Jessy was good during the walk thru but became unresponsive after the sale was final. I did not like the fact that the house I had a contract on was still been used for site tours. No walkway in the front of the house, you must walk in the grass rain or shine to get to your front door No gutters on the house bummer. The grass was installed in the winter you have more dirt than grass present day I have all weeds. I was given a water hose for irrigation. We are in 2025, and you did not offer a smart home package ? No walking path from garage to the house, inside garage unfinished. Closing was a really bad experience; construction was going on I could not hear the attorney I have to keep asking questions as he keep repeating himself. I love the house however I fell in love the first time I walked into the model, the stairwell and the big Island take the show. Ammie the sales professional did her job by getting me interested in the house welcoming me taking me on tours connecting me with John and then she was off to the next one. I was moving from and did not have a lot of time to house hunt, Lennar was the only company that hah inventory. Anyway, this feedback will not change anything I am sure it will just go to the junk mail anyway thank you all and good luck. ... More

The experience was unacceptable from the start. We were misinformed about multiple important issues by the salesperson. The homeowner orientation was a joke. Noting was explained to us . When we asked about operating the pool we were told I don’t know I’m not a pool guy. We were given no information about how r trash was handled. Essentially nothing was explained to us.

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Unfortunately, my home buying process did not go as planned. As soon as you sign the purchase agreement with Lennar you become nothing to them. Questions were not answered, meetings were not scheduled and therefore missed, and items were different on the house compared to purchase agreement and photos shown. The pre-approval process with Lennar mortgage was seamless, but then as closing got closer communication took a turn. I emailed twice 2-3 weeks leading up to closing, they responded saying they’d be in contact the week of closing. 48 hours before they sent me the statement and wire instructions, but the numbers were wrong requiring them to re-do simple paperwork and they acted like it was my fault. So far the house seems to be worth the hassle, I hope it stays that way as I do like the home and area! ... More

Horrible finish work, drywall, paint, carpentry. They really cheap out on the finishes...no towel bars, no mirror in the powder room. Have had 2 warranty claims already for electrical outlets not working.

Very nice when you expressed interest in a home. After offer accepted, customer service disappears all through the close of the home. No one returns phone calls. Over promise under deliver. Sales person answers her phone when either at the gym or cleaning home and cannot assist. Did not receive gate remotes until eighth day after close. Would not and will not refer Lennar Homes to anyone.

Lights blinkers, washers not working, and no water coming out of kitchen faucet.

Overall poor communication from start to post close. More issues with workmanship than we can count. Should’ve done more research upfront. Lower end priced community, so you get what you pay for. We were excited about the amenities. House is sub par

Poor communication when I need something. When they want something from your lender or attorney, they are all over it. When it's time to do anything, they literally dictate and bully you on what they want done zero flexibility. The Lennar chosen title company is unresponsive and literally does not care about there "captured" business no risk of losing so why do anything to make the buyer happy. Any issues with the home are treated the same way anything Lennar can do to not help the buyer they will do.

Poor communication during home buying and than nothing after. But in a claim because piping is backwards and nit up to code, so instead of fixing the issue correctly. Lennar wants to take a short cut which will affect my whole hot water throu out my house.

If I wouldn't have lost my deposit I would have backed out of this purchase. I visited the home site just about every week during construction. I was always finding discrepancies and poor workmanship. They would fix just enough to appease me but it was still just the minimum. A crack in the slab almost all the way across from one side to the other, crooked wall plates, waves in the walls, loose studs, gaps in the sheathing, poor scarf joints in the molding, the list goes on. I told the construction manager that he needed to correct the subs for their poor work and was told "if we're too hard on them they'll quit and go work for someone else". Having some construction experience and seeing the things I saw during the build, I would not recommend this builder to anyone I considered a friend. ... More

Lack of communication and professionalism. once the home is sold no one will reply to you and answer questions

Financing was great experience. However, I wasn’t pleased with being told the HOA was not going to be an issue-I’ve still not been able to get my approval and the HOA sends out warning and threats weekly. You shouldn’t lie to prospective buyers. I also am not satisfied with the materials used -such as fence materials and glass shower doors or the cheap plastic bath tub/shower stall. Not to mention a “hybrid “ water heater that doesn’t heat at all. I now need to spend $5000 to change it out. My side yard is exposed to the public- who regularly throw trash on my yard and dog poop. Plus the yard DOES NOT drain water-DISAPPOINTED!!! I feel completely taken advantage of. ... More

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

We own a Lennar home in Las Vegas that is well built, with quality materials and great attention to detail. We have been so sad to see that what we expected here was not what we got. It appears that the company saved a few bucks on the bathtub, the carpet, the trim and countless details. I spent a lot of money to have the garage textured and painted... something I expected from Lennar since my Vegas house had that. We love the porcelain tub at our house there and hate the cheap fiberglass one we got here with structural cracks in it. The fit and finish is so cheap we will have to be replacing many items soon. When half of our electricity went out, including our refrigerator, on a Friday night, we were unable to reach anyone to help. Our "customer service" rep keeps his voicemail full so that I was unable to even leave a message. The "emergency line" referred me to a phone number that was only monitored Monday through Friday during the day. I had to call in an outside contractor to get the solar system reset and get the power back on the next day. This will be our last Lennar purchase and we will let everyone know what a horrible experience we have had. ... More

House is built cheap-I had to epoxy garage floor because lennar won’t fix it-that cost ME $2500-and the air conditioner-heater is not proper size for this size house-it’s not big enough- and that was documented by house inspector!floor tiles have lots of chips etc.etc