Lennar Reviews

Great home in a great location and very good neighbors.

Communication was horrible. Pretty bad and very stressful experience with the closing process.

Ericka Pace was a superstar in resolving all questions and concerns we had!

The experience was tough not in a bad way but more frustrating with the documents process and the communication other then that they got my loan pushed through and I closed with no issues I would recommend them again with no hesitation just needs a few tweaks to help with the load of loans that they have

Felicia is wonderful and made our buying experience wonderful! All Lennar buyers say Felicia has been so nice to all of them and very helpful!

Our home buying experience was awesome! Lennar did everything they said and even closed a little earlier! We love our new home and how responsive Lennar is to our requests.

Planting dead or dying trees on new builds. I used virtual assistance fir mine and when I said my neighbors trees were dead and other trees they were planting looked dead or dying the person who helped me said she’s only dealing with my issues nor my neighbors or surrounding area’s trees. This is sad because it affects the overall appearance of the community. Maybe the neighbors are not computer literate enough to know how to submit their concerns.

Great service, flawless process

While I do not believe my home is a disaster, I do feel there is a culture of doing questionable work for the sake of turning a sale quickly and then returning to resolve the initial lazy and sloppy work. Our builder told us he was in our home quite a lot during the build, but he failed to faithfully audit his teams work. What the SINGLE MOST OFFENSIVE thing he did was cause damage to the doorway the day of our closing and was not responsive to fixing the damage. When he finally sent workmen to repair the doorway, the workmen did a laughably embarrassing job. Lennar customer care and other Lennar management team members were in awe at what they saw. Customer Care associates were the bright note in an otherwise disappointing experience. The pond view behind my home has resembled a landfill and it was me alone that went out and pulled trash and construction materials out of the water. I truly understand the growing pains any new home and community can go through but there is an obvious vibe evident that management here is not on point. I do not feel Lennar cares. ... More

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

Quality and pride in workmanship today is not what it was when I purchased my first Colonial Heritage home 2009

Building was done per schedule. We were given all of the information we requested and had all questions answered during both walkthroughs. Issue were fixed immediately.

Lennar is awful to work with. They blatantly ignore their own contract language. You need to stay on them for every single issue or they will ignore you and do terrible work.

3 months into living here the backyard starts to flood and all the grass dies from the fungus of standing water. Lennar denies to fix the grading in the back yard and the side of the house. Claims it has to be more than 48hr of standing water. If you have an issue, they won’t fix it, they’ll find a reason why it isn’t their fault. They blame my backyard not draining on me over watering the grass.

My experience with Lennar has been a complete 10/10. This was my first home purchase so I wasn't sure what to expect, but the level of customer service completely exceeded my expectations. While I was waiting for my home to be completed, everyone on the team was in constant contact sending me biweekly photo updates on the home. I was also able to pop in and see the property at any time, and everyone on the home site and in the on location sales office was always more than welcoming and accommodating. After my purchase, Amy was the construction manager assigned to deal with any repairs I needed and she was absolutely amazing. She even brought my dog some homemade treats on one occasion. I highly recommend Lennar on every level. Quality of construction, trustworthiness, and value for your money are unmatched as well. I have already recommended Lennar to several of my friends. ... More

Lennar made our home buying experience fantastic! From selecting the home style and options to closing they kept us in the loop on progress and delays (COVID related material shortages). Amazing touch with the welcome home banner and red carpet treatment at closing!

They work efficiently and expeditiously

Pretty easy purchase process. Great home for the price. Great customer service when needed.

Lennar has options packages making the home design selections easy for the buyers. The quality of the product is great. The warranty team is awesome - they walk through the home after 12 months and fix the issues. Landscaping in the neighborhood is great - there is no water puddling in the neighborhood. I recommend Lennar for your home buying experience!

Sales group was good. Construction group was hamstrung by sub-contractors who seemed to care little for the buyer.

Good construction and innovation. More spaces in rooms ,large Windows..

Anything I asked for was always a road block

We are very happy with our new home. We wished that our HOA was as responsive and involved as the Lennar builders have been. Issues that we have come across have been addressed by Lennar in a timely manner.

Customer care reps are difficult to reach Very slow to respond Hoa doesn’t have upto date info on services available in this new community Construction manager Travis is awesome —answer s the phone and goes out of his way to help

I went with an outside lender because they had a more competitive interest rate, which Lennar allows you to do. My original close date was 2/19. Due to a snow storm in Texas (A FEMA declared disaster) we were pushed to the following week 2/26. The appraisal company (hired by my Lender) was rescheduled for 2/23. The appraiser called to have the house be open and that they were on their way. They no showed. I couldn’t close on 2/26. This is where Lennar gets extremely unethical. Lennar tells me since I am “out of contract” at this point, that they are going to raise the purchase price of the home by $50,000. Mind you, it does not say in the contract 1. Where I am “out of contract” and 2. That they can increase the purchase price of the home. It does say if it is the Buyer’s default and buyer can’t close on time that they will charge $100/day until the home is closed on and 5% of the purchase price. (Mind you this is not $50,000). I met with the Lennar supervisor in my community (Maria R.) that has led me through the building/buying process starting back 7 months ago (Aug. ‘20) I expressed my concerns. She cried because she is ashamed of the company she works for. I also pointed out the core values of Lennar... they claim on their website they are of “Integrity, Value, Quality.” What is happening to me is complete LACK of Integrity. A falsehood of what they claim as a core value. An upper level manager (Edgar) gets back to me the next day and offers instead of 50,000$ increase, a 10,000$ increase. He says he can terminate my contract at anytime (which is true in the contract) and told me he can put my house on the market if I don’t take the 10,000$ increase. This occurred with no empathy expressed or willing to work with me due to the FEMA declared disaster snow storm. At this point, I have moved out of my apartment, I’m living with my parents. I have all of my belongings in storage. I have also been proactive through my whole building process. I put $1,000 for a down payment in good faith knowing I am serious about purchasing my home. I also wrote scriptures on the 2x4’s. I have been emotionally invested in my home. It is of very poor business practice for Lennar to handle my situation this way. A terrible experience for a first time home buyer. A true disappointment and total disgrace. It is clear Lennar is in it for the monetary gain only, not abiding by their core values whatsoever. I have let my colleagues, friends and family know of my poor and wrong experience with Lennar I will continue to share this awful experience on other social media platforms and review sites. ... More