Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21058 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Workmanship and materials
- Astor A.
- Verified HomeBuyer
- June 25, 2019
- Huntersville, NC
Attention to small details needs improvement: , painting, door latches, caulking around door frame, noisy fan motor, window blinds. No choice of side walls color. Wish we had available options of paint type even as an option. Overall, it was a great choice for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Review
- Fernando N.
- Verified HomeBuyer
- June 25, 2019
- Woodbury, MN
Decent builder with great customer service. The Sales person, Robbie is superb. Issues with workmanship and commissioning. AC was not hooked up. Discovered it when it got warmer. Should never have accepted the unit from the sub.
Lennar responded:
Hi Fernando, thank you for your feedback. We are sorry for any inconvenience you experienced. Please send any outstanding items to us at corporatecustomercare@lennar.com if you would like us to follow-up for you. – Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Disappointing
- Joanne D.
- Verified HomeBuyer
- June 25, 2019
- Clermont, FL
Love our new villa. Four months and still no answer on how to clean the stucco off sliding glass door tracks. Seven homeowners unhappy with same problem. Hope this gets a response. Super still trying to find an answer. Should have been fixed immediately.
Lennar responded:
Hi Joanne, thank you for your comments. We are glad you love your new villa. Please send a message to us at corporatecustomercare@lennar.com with any outstanding concerns and we will follow-up for you. – Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 1
Lennar New home
- Kenia I.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Professional builder that people can trust , staff manager made the experience great.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar - everything from start to finish was handled great
- Kevin P.
- Verified HomeBuyer
- June 25, 2019
- Goodyear, AZ
everything from start to finish was handled great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Second Lennar Home
- Lance S.
- Verified HomeBuyer
- June 25, 2019
- Fontana, CA
We loved our first Lennar home so much that when it came to buying another, we knew we would go with Lennar once again!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Unhappy with grading and finishing yard work
- Kyle M.
- Verified HomeBuyer
- June 25, 2019
- Pennsburg, PA
Unhappy with grading and finishing yard work
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
LENNAR 5 months in
- Stephen G.
- Verified HomeBuyer
- June 25, 2019
- Naples, FL
Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship
Lennar responded:
Thank you for sharing your feedback, Stephen. We are sorry for the experience you described. If you will send your outstanding items to us at corporatecustomercare@lennar.com, we will research and follow-up for you. Thank you.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
CalAtlantic did an awesome job
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Durham, NC
I am impressed with the workmanship, my primary home is from Lennar but my second home is way better than my primary home from Lennar.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Details lacking
- John D.
- Verified HomeBuyer
- June 25, 2019
- Kyle, TX
The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.
Lennar responded:
Thank you for your comments, John. We are sorry for the workmanship issues you've had. Please send an email to corporatecustomercare@lennar.com if you have any outstanding items that need to be addressed. Thank you again.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great Home
- Paul H.
- Verified HomeBuyer
- June 25, 2019
- Bulverde, TX
We love our Home. Cant ask for a better experience from the sales staff to warranty department
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
NEVER again
- Frederick A.
- Verified HomeBuyer
- June 25, 2019
- Parker, CO
This is the fourth new home I have purchased and is by far the worst experience I have had. No support whatsoever for their customer care.
Lennar responded:
Hi Frederick, thank you for sharing your comments with us. We are sorry for the experience you described. If you have items needing to be addressed, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
The process was okay
- Cory D.
- Verified HomeBuyer
- June 25, 2019
- Tampa, FL
I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ceiling fans were missing, tried to charge 7k-9k for a fence that cost me 1700, st Augustine grass had an infection soon after moving in, which wasn’t covered under warranty . That’s just a few things. However, like I said it’s not enough for me to call the process bad I’d just like to see those things fixed in the future. Overall, I enjoyed the ...
Lennar responded:
Hi Cory, thank you for your comments about your experience. We appreciate the feedback about the process of building your home and the pricing questions that came up. We are glad to hear that you enjoyed the overall process - and that the people involved made a difference. Thank you.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Workmanship
- Edward V.
- Verified HomeBuyer
- June 25, 2019
- Vancouver, WA
The workmanship ,details final finish in out was very sloppy. Have someone inspect the work while in process and be more detail oriented.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 5
Like our new home. Gregory, warranty guy great. Junk in lot next door behind mailboxes still not removed after requesting five weeks ago.
- Terrence S.
- Verified HomeBuyer
- June 25, 2019
- Cumming, GA
Responsiveness to issues would be a five star for warranty but other concerns a one star.
Lennar responded:
Hi Terrence, thank you for sharing your comments. We appreciate your feedback about Gregory and are glad he is taking care of you. Please send any outstanding concerns to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Impressed
- Steven M.
- Verified HomeBuyer
- June 25, 2019
- Bluffdale, UT
Everyone we worked with from start to finish was responsive I love our home the construction manager was incredible he always answered the questions and anything that he saw that would make our home better he added that in for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Srinivas R.
- Verified HomeBuyer
- June 25, 2019
- Cumming, GA
Good with quality and delivery of building
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Extremely unhappy
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Folsom, CA
My experience with Lennar was terrible. The workmanship and attention to detail was extremely poor and I will never buy another Lennar home or recommend Lennar homes to anyone!
Lennar responded:
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Love our new home!!
- Joanna H.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Absolutely love our new home! Everyone has been amazing and this is a dream come true. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Below average quality at a decent price
- Dustin T.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.
Lennar responded:
Hi Dustin, thank you for sharing your experience with us. We are sorry for any difficulties you had with the initial process, and are glad to hear that things improved with the second sales rep and your warranty service. Please feel free to reach out to us at corporatecustomercare@lennar.com if you need any assistance now or in the future.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Poor management of the process
- Anonymous
- Verified HomeBuyer
- June 25, 2019
- Noblesville, IN
The framers did a very poor job and set everything behind. Multiple repairs were required to move to drywall. ”Leaner” was desperate for subs and the project manager was in over his head. Good guy, but he could not meet expectations and is no longer running jobs. We love our home, but we are now waiting for warrantee repairs requested months ago. We have had an overall good experience with the home after being in it for 6 months. If you buy, watch closely as any corner than can be cut, will be.
Lennar responded:
We appreciate your feedback about your experience. We are happy that you love your home. Please send any outstanding items to us at corporatecustomercare@lennar.com and we will be glad to review them and follow-up. Thank you.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - Have home Inspector go over your home first.
- Danny B.
- Verified HomeBuyer
- June 24, 2019
- Princeton, TX
Have home Inspector go over your home first.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
I Love Lennar!
- Krystal S.
- Verified HomeBuyer
- June 24, 2019
- Rosemount, MN
I am a first time home owner and all my coworkers had me a bit freaked out about the process. I heard tons of horror story about their builders. I have nothing but wonderful things to say about Lennar. I LOVE my home, the staff are all amazing and the experience was great! I would and do recommend Lennar to everyone I know and meet. Lennar you are truly the BEST IN THE BUSINESS!! Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales Process Excellent/After Sale Responsiveness Could Be Better
- James E.
- Verified HomeBuyer
- June 21, 2019
- Huntersville, NC
1st: The sales process is excellent. Lennar and the sales team kept us informed throughout the build. Always available to answer to question. Access to the home during the build is excellent. 2nd: The floorplan, pictures, and model representation may not be exactly what you get. Make sure you ask specific questions about what is and is not included in the home. Don’t assume because it is in the floorplans, pictures, and model it will be in your home. 3rd: Lennar does not offer much in the way of options. You can’t get additional lighting in the house, you can’t get an additional ...
Lennar responded:
Hi James, thank you for providing so much detail about your experience. We appreciate the comments about the various processes and what we could do to improve them going forward. We are currently working through redesigning the form on our website and apologize for any frustration you've experienced. If you have additional comments or items you would like us to review, please send a message to us at corporatecustomercare@lennar.com. Thank you again.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Who knew a brand new home could have so many problems.
- Anonymous
- Verified HomeBuyer
- June 21, 2019
- Las Vegas, NV
So many issues. The entire process seemed rushed and unplanned. Not sure if this is how every new home buying experience is, but I would not purchase from Lennar again.
Lennar responded:
We appreciate your feedback and are sorry to hear that you had an unsatisfactory experience. Please send an email to us at corporatecustomercare@lennar.com with any outstanding items you would like us to review. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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